Customer Ratings & Reviews

Hello ChristopherB,

Thank you for choosing Sony!

We're glad to hear that you're enjoying your WF-1000XM5 headphones, especially their easy tracking and seamless switching between sound settings! It's great to know our design makes everyday use more convenient. We're also pleased that the audio quality has exceeded your expectations. We hope you continue to enjoy the versatility and performance of your WF-1000XM5 headphones!

Best regards,
-Fred

Hi Seeyalater, thanks for commenting. We are happy to hear about your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

We value you & your input, and thanks for choosing Sony!

Best regards,

Romeo

Hi KevinO,

Thank you for your 5-star review of the WF-1000XM5 earbuds! We're delighted to hear that you love the sound quality, which is a core part of the premium listening experience we aim to deliver.

We understand your concern about the earbud tip material. The tips are made from a unique polyurethane memory foam designed to provide excellent noise isolation and a secure, comfortable fit, but we appreciate your feedback and are committed to ensuring you're completely satisfied with your product.

Regarding your concern of finding replacements for your earbud tips, make sure to contact to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They can provide you the supplier information and more details about it!

Thanks for choosing Sony, have a nice day!
DiegoV

Hi WilliamT, We're glad that you like the sound quality and features. To keep the headphones from falling out, kindly adjust the fit of the headset units to your ears. Please check the Help Guide for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi BreannaB, Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying your new Sony XM5 earbuds, particularly their sound quality and noise-canceling features. If you're having trouble with the fit, try gently twisting the earbuds to insert them deeper into your ears for a more secure fit. For additional tips on wearing your earbuds, we recommend checking out this helpful link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.

Thank you for your patience! We look forward to getting you back to enjoying your earbuds.

Sincerely,
Maria

Hi Cool7543,

We're so glad to hear that your Sony earbuds are delivering such crisp highs and thumping bass! Thank you so much for sharing your 5-star rating—we truly appreciate your support and enthusiasm for the music experience. The WF1000XM5’s sound quality is designed to make those moments even richer, so it's fantastic to know they’re resonating with you.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hi demo, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Thank you for sharing your feedback on the WF-1000XM5, GooberBooger84. We are very glad to hear that you find them to be great and that you are impressed with the overall quality of the sound they produce.

We understand your point about the bass not being as "punchy" as you would have liked. We designed the WF-1000XM5 to deliver a balanced and accurate sound signature across the entire frequency range, aiming for clarity and detail. However, we also know that bass preference is a very personal aspect of listening. If you haven't already, you might find that adjusting the equalizer (EQ) settings within the Sony | Headphones Connect app allows you to customize the sound and boost the bass to your liking.

We truly appreciate your detailed and honest review. Your insights are invaluable as we continue to refine and improve our audio products. Thank you for being a Sony customer.

Best regards,

Gus
Sony Social Media Team

Thank you for sharing your fantastic review, Case!

We are absolutely thrilled to hear that the WF-1000XM5 earbuds are a "perfect fit" for you and that you find them so much better! The fit and comfort were key design goals for this model, and it's incredibly rewarding to know that the efforts to make them smaller and include multiple sizes of our noise-isolating foam tips are delivering a superior wearing experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Chien, Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the excellent sound quality of your Sony XM5 earbuds. However, we regret to learn about the challenges you are facing with the material. Your feedback is invaluable as we work to enhance our future designs. We appreciate your trust in Sony and hope that this issue does not hinder your enjoyment of the remarkable sound quality of your earbuds! -Maria

Hi Edwin,

Thank you for this excellent review! We are pleased to hear you are experiencing the stunning sound we engineered into the WF-1000XM5. It's great to know that the low-end is deep and clear, achieving that perfect balance where the bass is powerful without being muddy or overpowering the treble. We appreciate you highlighting the meticulous audio tuning!

Thanks for choosing Sony, and enjoy your pristine listening experience!

Regards,
Dominick

Hi Chino,

Perfect! We're thrilled that you are enjoying the comfort, sound quality, and adjustable settings of the headphones. Thank you for choosing Sony!

-Ralph

Hi Ascrilla,

We're so glad to hear that you’re enjoying the bright sound and truly pleasurable experience with your Sony WF1000XM5 earbuds. Thank you for the perfect 5-star rating—it means a lot! The immersive sound quality of your Sony earbuds is designed to bring every note to life, and it’s wonderful to know that this feature is making a difference in your listening moments.

Thank you for choosing Sony—hope your day is outstanding!
DiegoV.

Hi, Carl

Thanks for the review! We appreciate the comments and the feedback as Sony always strives to deliver the best quality products! We are glad you are enjoying your Sony earbuds and its comfortable and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi Leo234, we're glad you are happy with your new industry-leading noise canceling earbuds. We understand your feedback regarding the IP rating of your Sony unit. The WF1000XM5 has an IP rating of IPX4. You can follow this link to prevent burning or malfunction due to getting wet:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783366.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi NoahN,

You made the right choice! We're glad that you like the sound, call quality, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the price is greatly appreciated.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi DaraR, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi AnthonyD, we're glad you love the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl

Hi NicholasP,

Thanks for your review of the WF-1000XM5 earbuds, it's fantastic to hear you're enjoying them!

We understand your desire to connect to more than two devices simultaneously, and we appreciate you bringing this to our attention. The WF-1000XM5 earbuds are designed with a multipoint connection feature that allows them to be connected to two devices at the same time. This is a great feature for switching seamlessly between a phone and a computer, for example.

While we recognize that many users would benefit from connecting to more than two devices, this is a limitation of the current Bluetooth technology used in the earbuds. We are always working to improve our products and features, and we will be sure to pass your feedback on to our engineering team for future consideration.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team