Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10893375
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Sony fony.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not better than the Jabra 10 elite. But since they keep discontinuing their products. It’ll have to do. I guess !
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM, thank you for your feedback and for giving the WF-1000XM5 earbuds a try, even when you have a preference for the Jabra Elite 10. We understand that finding the right earbuds is a very personal choice, and we appreciate your honest comparison.
The WF-1000XM5 are designed to deliver high-quality sound, industry-leading noise cancellation, and enhanced comfort, following in the footsteps of the popular XM4s. According to Sony product literature and user discussions, key strengths of the WF-1000XM5 include improvements in noise cancellation performance, sound quality, and touch control customization over previous models. Many users have recognized the commitment to continuous improvement, comfort, and user experience with each new generation of Sony earbuds.
Regarding product continuity, Sony aims to provide ongoing support and updates for our devices. While some brands may frequently cycle through product lines, Sony works to build lasting value, including robust after-sales service and a global support network, so that customers can rely on their devices for years to come.
We recognize and respect that preferences for sound tuning, controls, or fit may vary by user and brand. If you have specific feedback or features you would like to see improved, please let us know. Your input is valuable in helping us develop products that better meet the needs of all users.
Thanks again for considering Sony headphones.
Best regards,
Gus
Sony Social Media Team
Non Existent ANC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on friday from Best Buy brand new at full price. Was very dissapointed by the noise cancelling aspect of these ear buds. On the app, when you toggle the noise canceling mode on or off, it hardly makes a difference. I then played a you tube video of airplane noise and tried the ear buds, I could still hear the noise come through. I then switched to my samsung buds pro 2 and was shocked at the difference. Almost night and day. This is even after I updated to the latest firmware on the Sony buds. Very dissapointed. And I saw several youtube reviews saying this is the best in class. Will be returning mine back to best buy
No, I would not recommend this to a friendJust OK.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK, but not very good with noise cancellation. Would prefer the Bose more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillM, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are simply too big for most people's ears. Besides the bulky size, the noise cancelling did not meet the hype. Bose QC 2 is much better and, to a lesser degree the newly released Jabra Elite 8. If you simply want Sony buds, just get the Linkbuds S - they fit better, have comparable noise cancelling and are cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Moulton,
We regret to hear that you are not satisfied with the WF1000XM5. Your feedback is extremely important to us and is very much appreciated.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Aside from having the right fit, the steps on this link may help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Make sure to also update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
I expected better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, but my $50 soundcore ear buds have better noice canceling ability
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ERICK, Thank you for the feedback on your experience with your WF1000XM5. While we're glad you like the comfortable fit, we regret to hear that the noise canceling did not live up t your expectations. If The noise canceling effects are not sufficient, please follow the troubleshooting steps on this link to ensure optimal noise canceling experience. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Hurts my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent size hurts ears alot when in ears specifically
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanL, Thanks for sharing your feedback. We apologize if your ears hurt when using the earbuds. The WF1000XM5 comes with 4 earbud tips (SS/S/M/L).The M-sized earbud tips come attached to the left and right headset units at the time of purchase.
If you feel the size of the earbud tips does not fit of large enough to hurt your ears, you can change the earbud tips. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Hope this helps. Regards, -Craig
- Pros mentioned:Sound quality
Won’t stay in my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. But they will not stay in my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TracyT, thanks for choosing and purchasing our product. We're glad you like the sound quality of it WF1000XM5. We're sorry to hear that you have an issue with the fit of your Sony unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=fit
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Terrible sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, as I love my over ear wh-1000xm4. But no matter what I did, the sound quality on these were plain awful. Muddled, tinny, and soft all at the same time. Absolutely no bass, no eq settings fixed it. I don't know if I had a defective pair or what, but I returned these before I ever left the store parking lot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JacobB,
Thanks for sharing your thoughts on the WF1000XM5. We're certainly sorry to hear that your experience with them wasn't what you'd hoped for, and we truly appreciate you taking the time to provide such valuable feedback. Rest assured, your comments are being shared directly with our dedicated Sony team as we're always looking for ways to refine and enhance our products.
Thank you for considering Sony products, we hope you have a nice day.
-DiegoV
Fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got new eartips because the foam ones are hot garbage and after that they work fine but the fit isnt amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BenT, Thank you for the feedback on your experience with your WF1000XM5. We're so glad that you were able to get some new ear tips for your WF1000XM5 to getter a better and more comfortable fit. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Great sound, terrible call quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these earbuds. For music, listening, they're great. For calls, they're absolutely awful - to the point that if there is even a small amount of background noise, folks on the other end can't hear you. Something is fundamentally broken in how the mics try to mute background noise. Mine are getting returned. If you need to do calls, look elsewhere.
No, I would not recommend this to a friendSound leaves allot to be desired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound for music was not good. They feel and look really cheaply made. There’s a background noise when theres not supposed to be any. Plus they try to get you to purchase some extra software for them. I ended returning them for iPods pro 2 which are much better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Azzalen, We’re sorry to hear you did not have a great experience with our Sony WF1000XM5 and it had to be returned. This is definitely not the news that we would like to hear. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Sound quality can be greatly improved by following the troubleshooting steps provided on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
And if the noise canceling effects are not sufficient, we recommend following the steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
- Pros mentioned:Bass, Battery life, Fit
Sony does it again!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yep, Sony did it again. Of all my different brands of earbuds, I’ve always reached for Sony when I want to escape into my music and the WF-1000XM5’s are their best yet when it comes to sound quality & noise cancelling. For starters, right out of the box, they paired quickly & fit securely. I tried them in different environments over the last week & I’m amazed by the high level of noise cancelling. Sony’s processors combined with 6 microphones really shut down the outside world. I already had the Sony Headphones App & highly recommend it for max enjoyment. It has so many features, but I primarily use the equalizer, adaptive sound control & it to set my general preferences. Although these buds are great for everyday use (phone calls, podcasts, and they’re even water/sweat resistant for workouts) I enjoy them the most when I want full immersion into my music. Sony’s driver unit (Dynamic Driver X) puts out crisp clear sound & vocals with low distortion. I like heavy bass, and Sony buds have always been the finest. These buds are no exception. The equalizer in the App has a max bass boost setting or you can adjust to fit your taste. The tap controls on the outside of the buds are very sensitive. I barely have to touch them to switch between noise cancelling & ambient sound, or play/pause/forward, etc.. Battery life is excellent. With the case Sony lists 24 hours of battery life. I’ve used them an entire week without having to recharge them. Overall, these are 5 star high quality buds that truly shine. Sony should be proud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CriticalEye,
You made the right choice with the WF1000XM5! We're glad that you like the noise canceling function, sound quality, touch controls, battery life, adaptive sound control, and dedicated app (Sony Headphones Connect) of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Earbuds shape
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Falling out from my ear the whole time! I am hating earbuds shapes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandreaugustoD,
We regret to know that you're not having the best experience with your WF-1000XM5 and you are having issues, particularly with the fit of the unit.
For fit concern, the WF-1000XM5 features an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds. Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Non comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fall out of ears, impossible to use, very poor comfort for that kind of money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Viktor, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the comfort and fit of your Sony unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=replacing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
If you dont have xm4s would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems on par with the WF-1000XM4s, only difference is the size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi comcast,
Thanks for commenting. Aside from the smaller & lightweight design, here are some key features when upgrading to the XM5s:
-Volume control is now default
-3 min quick charging = 60 min listening
-New AI noise reduction for calls
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
Best regards,
Romeo
Poor ear fit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get them to fit into my ears correctly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are really sorry if the earbuds didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Sincerely,
-Craig
Poor sound quality, lack of options, didn't fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality, lack of options, didn't fit. F
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, we sincerely apologize for the sound quality issues you are experiencing with your WF-1000XM5 earbuds. We want to ensure you have the best experience possible.
To address the concerns you've mentioned, please follow these steps:
1. You may want to try different ear tips included in the package to find the most comfortable fit.
2. Explore the Sound Connect app. It offers various sound customization options that may enhance your listening experience.
3. Reset the earbuds. Please refer to this link for instructions on how to reset your device: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
If further assistance is needed, we encourage you to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as Christmas gift. Case / charger failed by June. Should be covered under warranty but Sony will not honor their warranty. Many similar cases in chat forums. Research it. Can not recommend
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DamonS,
Thank you for considering Sony products.
We're really sorry to hear that you're having trouble with your WF-1000XM5 charging case and any issues you've experienced with the warranty process. This is definitely not the quality we aim for, and we're committed to helping you.
To help us gather more information and work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thanks for your patience, and we look forward to assisting you.
Best regards,
-Fred
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I thought they would be according to the reviews.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondP,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the experience we were hoping you would have. We'd love to turn your opinion around. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We're looking forward to your message, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an impressive product! Returned on the next day of purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Asim,
We are really sorry to hear that our WF-1000XM5 didn't live up to your expectations and that it had to be returned. This is certainly not the news we'd like to hear from you. We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support