Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10893375
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Fit, Sound quality
Walk, Talk, and Chew Gum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work well. The sound is clear, and have various sizes of rubber covers that fit the ear. At first i had trouble getting them to stay in my ears. After changing the rubber piece, I got a better fit. I can walk, talk, and listen to music throughout the day without issue. Not sure these would work for rigorous activities, but they're perfect for ordinary, daily activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyH, We're thrilled to hear that you're enjoying your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Each Generation Gets Better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the Predecessors. I have had the prior generation from Sony, going back to 2020, and this one is their best one. Battery life has improved significantly. Roughly 8 hours on ambient and another 8 to 12 with a case recharge. Faster recharged and i get let less complaints of static feedback. I only wear Sony. Sound quality is like wearing an audiophile set of cans.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
10/10 in Quality and Performance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my pair for a little over a year and I would buy them again if I lost these. They have excellent noise cancellation and the music is very good quality as well. My only problem is when I’m around lound noises, the person on the other line hear robotic voice or choppy sentences. Recently went through a full wash with a soaking option and after sitting in rice for 24 hours, theyre still working fine. I cant use the right one to oause music but the noise canceling works and the audio is almost perfect as before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CosM,
That's great to hear your WF-1000XM5 earbuds have been so impressive for over a year, with excellent noise cancellation and music quality, even surviving a full wash! We're sorry to hear about the voice quality issues you're experiencing during calls in noisy environments and the recent issue with the right earbud's pause function. For assistance with these specific issues, please connect with our support team.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Fit, Sound quality
Expensive But Great Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear them for school and work so they get plenty of use. These have a great fit, great sound, and surprisingly comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamal, it's very good to hear that you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return tbis due to prefrence. They kind of fall of your ear after a while but overall good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaulR,
We are sorry to hear that the fit of the WF-1000XM5 didn't work out for you. We appreciate your feedback regarding the comfort and are glad you enjoyed the sound quality while you had them.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Flawed but wonderful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and sound for these are great, and both the buds and case are very attractive. I do find they have some weird connectivity issues. For example sometimes only one bud turns on when I take them both out of the case. And I found switching these between my phone and computer frustrating, often resulting in no sound. But I'd still probably buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandi, nice! We're glad you like the fit and sound quality of our product. We understand your feedback regarding the Bluetooth connectivity of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Extremely reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually write product reviews, but I am truly impressed with my earbuds. I use them for 6-8 hours every day, and the battery life continues to amaze me. I work outdoors in all kinds of weather, and they have never let me down.The most remarkable experience was during a tornado that knocked down hundreds of trees. At 11:30 at night, I was called out to shut off a natural gas well that had been hit by a tree. I climbed over what felt like a hundred trees in the dark, battling heavy rain and branches. It took nearly an hour to complete what would normally be a five-minute walk.During my trek back, a branch knocked out my right earbud. I searched for it with a flashlight for ten minutes before giving up. Two weeks later, while clearing debris, a coworker found the earbud on the ground. I was astonished. I put it back in the case, doubting it would charge or work. An hour later, it was back to a full charge and playing music perfectly.My coworker was so impressed he bought a pair the next day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nello, Thanks for the 5-star rating! We're glad you are impressed with the earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid noise cancelling. Great sound. Connectivity pretty good, sometimes cuts a bit if a lot of interference- more of a Bluetooth issue
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WF-1000XM5, JoshT! We're glad to hear you’re enjoying the solid noise cancelling and great sound quality. Our engineering teams work hard to deliver immersive listening experiences, so your comments are much appreciated.
Regarding your note about connectivity: Bluetooth performance can occasionally be impacted by environmental interference, such as other wireless devices operating nearby or thick physical barriers between your earbuds and the audio source. While the WF-1000XM5 earbuds use advanced Bluetooth technology to maintain a stable connection, short interruptions may still occur in environments with heavy interference—this is a common challenge across all Bluetooth devices.
If you often experience dropouts, you might try moving closer to your device, ensuring there are fewer obstacles, or limiting the number of other Bluetooth or Wi-Fi devices in the immediate area. Using updated device firmware and the latest version of the Sony | Headphones Connect app can also help optimize connectivity.
Thank you again for your insights! We’re committed to continuously improving our products, and feedback like yours is crucial.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Amazing Batter life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with non slip figment. Noise cancellation is solid but not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EddieZ,
Thank you for choosing Sony!
We couldn't be happier to hear that you’re enjoying the excellent sound quality and secure fit of your WF1000XM5 earbuds. Your honest feedback about the noise cancellation is appreciated, as it helps us continue to improve. Thank you for sharing your experience with us—we truly value your support!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Awesome earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After weeks of use I can say I firmly enjoy these earbuds. Has a heavy equipment operator they are perfect with noise cancelling setting and have great audio while lasting just long enough for a full days work. The only complaint i could say is they would be a little more comfy if they were just a tad lighter. Overall great product.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and sound quality. Excellent design and fitting.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, LohithR!
We are absolutely thrilled to hear that you are enjoying the WF-1000XM5 earbuds!
It's wonderful to know that you find them an excellent product with superb sound quality, and that you are impressed with the excellent design and fitting. We worked hard to make the XM5 both powerful and comfortable.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Good earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ive owned so far. Sound and fit is good.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EliS,
That is wonderful to hear! We are delighted that you find the sound and fit of the WF-1000XM5 earbuds to be excellent, making them the best you have owned.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Good Product Held Back By the Eartips
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-I dont think these are an upgrade from the Sony XM4 earbuds. They are significantly smaller than the XM4s which makes them more comfortable but the fit is actually significantly worse. The eartips are very thin and do not hold a seal which ruins the ANC and lead to me adjusting them much more which eventually made them uncomfortable. -The sound is good but no upgrade from the XM4 and falls behind the Bose QC Ultra earbuds. The EQ is very powerful and really lets you tune the sound to your preferences. -The connectivity is good but doesnt compete with the range and signal strength of the Jabra Elite 10 earbuds, plus the multi point connection often messes up and switches devices even if you are playing noise from the original device, very annoying. -The phone call quality is very strong and handles outside noise during calls very well. Significantly better than the Bose QC earbuds, Samsung Buds2 Pro and Jabra Elite 10. The Jabra Elite 10 being the second best for phone calls. -I would say maybe try these if the XM4s were too big and plan on returning them if the eartips dont work with your ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dhays, thanks for choosing and purchasing our product. We appreciate your detailed review of the WF1000XM5. We're sorry to hear that you have an issue with the ear tips of your Sony unit unit The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
You can also follow this link when wearing the unit:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
great substitute for jabra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and comfortable. closes thing out to the quality of jabra ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, WilliamD!
We are delighted to hear that you are enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds!
It's rewarding to know that you find the quality to be outstanding, providing a premium experience in the true wireless category. We designed the XM5 to be compact and acoustically precise, and your feedback confirms we achieved that balance.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
These are music earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan to listen to a lot of music with the XM5, you'll be largely pleased with the sound quality and noise canceling. I bought these after I got my XM4s and when I'm listening to music, I enjoy Sony's sound quality. When I'm at the gym, I'd say I only hear maybe 10-20% of the blaring gym music with noise canceling. The app is decent enough and it's easy to add other Sony hardware. Interestingly, it tracks the music you listen to by time of day but it would be MUCH COOLER if they did it like last.fm. I just wanna know which five albums I listened to the most last month, you know? If you're planning to use these earbuds to make a lot of phone calls, you might be a little frustrated with them. I certainly am. Despite being indoors in a quiet room, I am frequently told over the phone that I sound very distant to them and therefore they cannot hear me. It's even worse when I'm out on my routes with traffic and sirens going off. It's hit or miss. One annoying thing with the case is that the earbuds can still get loose despite being magnetically placed. So despite the case being secure, when I'm ready to use it at the gym, one or both buds have no charge. Now I check before I leave for the gym. Luckily for me, I hate talking on the phone, so I suppose as music earbuds, they're pretty good, but the app could be better and the case is showing some wear. Otherwise, you might be might be rating these as average or fair if you talk on the phone a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mubydram,
Thank you for considering Sony products.
We're immensely pleased to hear you're enjoying the sound quality and noise canceling of your WF-1000XM5 headphones, especially during your workouts! It's great to know the Sony Sound Connect App is working well for you and connecting easily with other Sony devices. We've noted your excellent suggestion about more detailed music tracking, similar to Last.fm, and we'll definitely share that with our development team for future updates.
We sincerely apologize for the inconvenience you're facing with your WF-1000XM5 earbuds not staying securely in their case, which is leading to charging issues, and for the problems during phone calls. We understand how frustrating these issues can be, and we want to help resolve them for you.
To assist you more effectively, please reach out to us directly via email at socialsupport@am.sony.com. This will allow our support team to gather more details and provide you with personalized assistance. We would appreciate it if you could include the following information in your message:
- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience; we're looking forward to helping you get these matters sorted out!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Solid earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is solid and I like the smaller size compared to the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback, Joseph! We're glad to hear you're enjoying the WF-1000XM5 earbuds. These were designed to be more compact than the previous XM4 model, offering a smaller, lighter fit that enhances comfort without sacrificing performance.
The WF-1000XM5 also features advanced noise cancelling technology, building on previous generations to deliver an even better listening experience in a more discreet form factor. For many users, finding the right size ear tips can help achieve the best possible seal, further enhancing noise cancellation and sound quality.
If you have any questions about tips and personalization or want to get the most out of your earbuds, let us know! Thanks again for choosing Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Good buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to replace the foam tips with rubber ones. They just didnt seal right. After they were replaced, best earbuds I've had so far. The sound is deep and controls are easy. The noise canceling could be better but all in all, great earbuds
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DiegoO,
Thank you for choosing Sony!
We’re honored to hear that after replacing the foam tips, your WF1000XM5 earbuds have become the best you’ve had, with deep sound and easy controls. We apologize for the initial issue with the tips not sealing properly and appreciate your understanding. Your feedback on the noise canceling is valuable as we continue to improve our products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it Very light and nice Sound is great Good quality and very confortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge,
That's great! We're glad to hear that you like the quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good, but some rough patches.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5s? Yeah, they sound fantastic, like a solid punch to the face with sound. ANC is on point, blocks out the world like it’s not even there. But, uh, they’re not exactly comfy. Like, you’re aware you’re wearin’ 'em, you know? The smart ambience thing? It’s useless. Speech recognition for auto-adjusting ANC? Might as well be a brick for all the good it does. And don’t get me started on the charging. Right earbud just won’t charge after a while, and the case? It’s a freakin’ nightmare—don’t always charge when you drop ‘em in. They’re great for sound and ANC, but everything else? Not so much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tastey,
We're delighted to hear that you appreciate the sound quality and noise cancellation of your WF-1000XM5 earbuds. However, we're sorry to learn that you're encountering charging issues and that some features aren't functioning as expected. Your feedback is extremely important to us and is very much appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears.
We have a recommended way of wearing these earbud headphones to reduce discomfort. Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
For the Speak-to-Chat function, you can use the “Sony Sound Connect app" (formerly Sony Headphones Connect app) to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. The Speak-to-Chat mode activates when the WF-1000XM5 detects the speech of the person wearing the them, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
If the earbuds do not charge, please visit this link to help resolve the issue: https://www.sony.com/electronics/support/articles/00298367?utm_source=glean
Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You may also send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
- Pros mentioned:Battery life, Sound quality
Great when I had them... already lost them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product when I had them for the few weeks before I misplaced them in the case. There is no way to activate them on "find my device" if they are in the case and not connected to your phone. That is something that I will have to have next time I purchase earbuds. I have the older version xm3s that I can still use and sound quality is very similar. The battery is the reason I upgraded which is very good in this product, but without a find my device ability, I would hesitate to buy them again. The case is so small, almost half the size of my XM3 case and misplacing the case is much easier. I know it sounds crazy, but now that I have lost them, I will not buy another set unless it has an ability for the case to be found.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dori,
That's truly frustrating to hear about misplacing your Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds, especially when you were enjoying their performance so much. We understand how important a "find my device" feature is, particularly for the case when earbuds are stored within it, and we appreciate you highlighting this as a critical consideration for your next purchase.
We're glad to hear you found the sound quality excellent and the battery life a significant upgrade. Your feedback about the smaller case and the need for a comprehensive tracking solution, even when not connected to a phone, is incredibly valuable and has been shared with our product development team. We're always looking for ways to enhance user experience and peace of mind.
Thanks for choosing Sony.
-Eliab