Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10893375
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Given as a gift - Great Feedback!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these to my daughter and daughter-in-law for Christmas this year after purchasing and returning a competitor's brand that they had chosen first. The competitor brand was described as "terrible" and these were chosen. The very first thing I was told was "these are the bomb and the sound is amazing. They are so comfortable." Sounds like a WIN in my book!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, AngelMom!
We are thrilled to hear that you find our WF-1000XM5 perfect as a Christmas present. Also, we are glad that you are satisfied with its amazing sound quality and very comfortable fit design.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Compact
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and size. They are great. Kids love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, AntonioG!
We are so pleased to hear how much you and your family are enjoying the WF-1000XM5 earbuds. It is wonderful to know that you are happy with the great sound and compact size. We designed them to deliver premium sound quality and effective noise canceling in a comfortable and discreet form, and it's incredibly rewarding to know that we have succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony WF1000XM5 earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very impressed with my sony wf1000xm5 ear buds. The sound is great with nice fidelity and great bass. They are smaller and more comfortable than the wf1000xm4. The noise canceling has improved slightly as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Thank you for the review and we're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best Sound Cancelling You Can Find
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased my second pair after the last pair had issues, try all the other brands high end earbuds, Sennheiser, Bose, Apple, Jabra, Shokz, Samsung, and I still came back to the Sony WF1000XM5, reason I could not find anything with better sound-cancelling with the same level of sound quality. These are the best sound cancelling I have ever had the pleasure to use. The only issue with there sound cancelling is the tips. They use foam tips for better sound cancelling, Great Choice but, they are nearly impossible to clean to the level I like. I like sterilize my earbuds and electronics ever once in while, and the tips are not capable of handling any chemicals really. Warm water and a cloth is best. No soap. I got the protection because of the tips but completely worth it for 2 years of protection. If the tips tear or rip, as they do sometimes, so it is covered. I just can bring them in and get them replace. Worth the money for the audio quality and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyMcC, Thank you for the 5-star rating! You've made a great choice. We're glad you like the top-notch noise canceling and excellent sound quality of your Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the foam tips and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Great buy, Features seal the deal
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the original xm3 earbuds, the noise cancelling is great and the improvements from previous gens with battery life are game-changing. The app allows connection to 2 devices at a time, so while at home i can connect to my PC and Phone which makes using them for my PC and switching to phone during a phone call very seamless
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HamletF,
Nice upgrade! We're glad that you are pleased with the noise canceling capability of your new WF1000XM5 and its other improvements. It's nice to know that you were able to connect it to 2 devices without any issues. You can now enjoy your favorite music and talk to your love ones with superb audio and voice quality in one. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Buds on the Market!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best sounding headphones I have ever owned, which they should be for the premium price! The sound is well-balanced, with solid, tight bass. The noise-canceling is second to none! I alternate between these and my AirPod Pro 3, but find myself coming back to the Sony's more often than not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattyB,
That's wonderful feedback! We're thrilled that the WF-1000XM5 True Wireless Earbuds have become your preferred choice. It's great to know that you're experiencing the premium, well-balanced sound quality and finding the industry-leading noise cancellation to be effective in your daily use.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Good earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot lighter than the last model and last just as long with great noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JawauneJ,
Great! We're glad that you like the weight, battery life, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
best earbud ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and sound quality is phenomenal. Don’t go anywhere without it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jkdk,
Thank you for choosing Sony!
We feel privileged to know that you're enjoying the WF1000XM5 earbuds! It's most rewarding to hear that they fit perfectly and that the sound quality has left such a positive impression on you. Thank you for sharing your experience, and we hope you continue to take them with you wherever you go.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Best TWS earpods
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WF-1000XM5 earbuds and they’re a game-changer. They fit perfectly, staying put through my gym sessions, and the sound quality is unmatched. Plus, they’re so compact, I just pop them in my pocket when I’m done. No need to stay within the Apple ecosystem; these are the best TWS earbuds out there. Period.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Jiacheng Great! We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Great product by Sony, possible the best currently
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you find a good and snug fit with the eartips, the noice cancelling features really are visible. I use mine at the gym, and it makes a great job in blocking all noise that would bother me while having a great sound quality. You can clearly hear the basses and distinct instruments with these earphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoE,
Awesome! We're happy to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Sound quality
It's so great, but a few things hold it back
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars but there are so many little issues that make them unusable. First, the ear tips. NICE IDEA! It's a silicone foam hybrid. However, they tear easily. the outer layers come off. They are impossible to clean. If you use any alcohol at all or any type of cleaning solution, it eats away at the product. That makes them disposable, unless you don't clean your ear tips. Silicone is the only option, so you have to go after market. Then, good luck getting a good clean fit with aftermarket ear buds. I can't find anything that works perfectly. Once you get a good fit from shoving them in your ear as far as you can, the noise canceling is phenomal, but dies out with any gym movement. Great noise cancelation technology is defeated by a poor fit. Next, connection issues. Using these with my phone at the gym, the right ear regularly loses connection for a short section. Nothing bad, but enough to miss a note in a song. Enough to be annoying. It reconnects in less than a second, but it is frustrating. The phone connection is great, it's a newer model android with the most recent update. The bluetooth has no other issues with any other external speakers, so it's just these. the phone is on the elliptical machine right in front of my face or it is in my pocket as i'm lifting weights. It's constantly the right ear. These sound fantastic and have great noise canceling and may work perfectly with different ear shapes. If you cant put up with the deteriorating ear tips or find a good after market. The dropping connection 20 times in an hour is awful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haystack,
We're truly sorry to hear that you’re experiencing these issues with your WF-1000XM5 earbuds. We understand how disappointing it is when a product that offers phenomenal noise cancellation is hindered by fit and connection challenges. Your feedback is very important to us, and we appreciate you taking the time to share your experience.
For tips and suggestions on how to achieve a better fit with the earbuds, please review the guidance available at:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Regarding the connection issues with the right earbud, please try the troubleshooting steps outlined here:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html
Also, check for firmware updates as these can often resolve connectivity issues and improve overall performance. You can do so by visiting:
www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the problems persist after trying these steps, please reach out to our product support team directly at 239-245-6354 or via chat at:
us.esupport.sony.com/support/s/support-contact?language=en_US
(Operating Hours: Monday - Friday, 9:00 am to 9:00 pm ET; Saturday - Sunday, 10:00 am to 8:00 pm ET)
We truly appreciate your feedback and hope these steps help improve your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Maria
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Amazing sound and EQ, but….
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the airpod pros 2 for quite a while and wanted to make a switch. The xm5 are so much better in the sound quality and the EQ options are amazing. The built in EQ finder worked beautifully. The problems I have are mainly with the touch controls. I can’t adjust the earbuds physcially in my ear without accidentally touching the pause or noise cancelling modes. And why do I have to press the touch control button 4 times to change the volume up and down? Why isn’t there a swipe command to change it? Also the transparency on the airpods are just miles ahead of any other earbud I’ve tried and the ANC seems about the same to the AirPods. If these go on sale it could be worth it but I still think the Airpods pro 2 which regularly drop to $199 are much more worth it if you care more about the transparency and touch controls over the better sound quality. I feel most people wont be able to notice the difference though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jaden,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and equalizer function of the headphones. Your feedback about the touch controls and ambient sound mode is greatly appreciated.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
You can also change the settings of the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via a Bluetooth connection. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html
When tapping the touch sensor multiple times, tap it quickly with an interval of about 0.3 seconds between taps. Use your index finger when tapping the center of the touch sensor.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Touch controls
95% perfect (i rarely write/give reviews)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundwise = MAJOR Improvement over last generation (wf1000xm4). Usa for africa "We are the world" comparison is 5x better clarity _____ touch Controls are too sensitive/responsive. FAST/quick reaction times _____ i dislike finish, prefer a matte finish, gloss makes it look cheaper. Also more slippery due to smaller size profile with glossiness .i foresee many people misplacing pieces (be wary not to lose)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 123456,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and touch controls of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Top Quality For Music, But Not For Calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding buds. My only gripe is the call quality wasn't as good as my Jabra Elite 10s and the app is clunky. The touch controls were also getting pressed by mistake when I'd have to adjust them from slowly falling out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CourtlandB,
Thank you for your time writing this review. We're glad you like the amazing sound quality of your WF1000XM5. However, we're sorry if we did not meet your full expectations with the call quality and touch controls. Allow us to help make this a better experience.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. For reference: If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.
Your feedback is important to us as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the sound quality. The noise canceling could be a little better and the comfort in the ear could also be better but overall I like the deep rich sound. I would give these a 4.2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS,
We're pleased to learn that you're enjoying the deep, rich sound from your Sony earbuds and appreciate you sharing your honest 4-star rating. It means a lot to know the audio quality stands out for you. We value your feedback on noise canceling and comfort as well, and will continue working to refine every aspect of the experience.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
- Pros mentioned:Sound quality
Great ear buds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a Sony fan for years, and the WF-1000XM5s just keep proving why. The sound is killer, noise canceling is unreal, and they stay locked in even when I’m mowing or on a flight. Pure comfort, clean audio, and that Sony reliability I count on every time. A little heavier that others and I did upgrade to Comply foam tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, EvanH!
We are absolutely thrilled to hear that your WF-1000XM5 earbuds are providing the stellar experience you've come to expect from Sony!
It’s incredibly rewarding to know that the sound quality is "killer" and that you find the noise canceling unreal. We designed these earbuds to deliver premium, clean audio and industry-leading noise isolation, so your feedback is a wonderful validation of that effort.
We also appreciate you highlighting their reliability and secure fit, even during activities like mowing or flying. It's great to hear that they provide the pure comfort you need for all-day listening.
Thank you for choosing Sony for your personal audio needs and for sharing your experience. We also value your note on the weight and your tip about the Comply foam tips, as feedback like this helps us continuously improve.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Good but a little overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sound very good, have good volume, Good battery. And I love that they can be paired with more than 1 device seamlessly switch between devices. Cant really say they are worth the price though and which is why i docked a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zebra, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Clear sound. Lightweight stays in ears. Great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieF, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony's best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product, you can feel the quality. Also great specs like the noise cancellation for true wireless earbuds. Ive had a couple different wireless earbuds from Samsung, google and apple but this are the best ones I've tried so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ERNESTOP!
It brings us great satisfaction to hear that the WF-1000XM5 earbuds are the best ones you’ve tried so far. We are honored that you chose Sony over so many other brands and that you can really feel the quality in the design.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
These are the ones to get
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who owned the apple air-pods pro 2, and tried both the Bose QC ultras and Technics az100…do not settle for less. These bring the whole package in terms of astonishing sound quality and clear, crisp instrumentals along with a tight base. The ANC quality is fantastic, leaving nothing between you and your music experience. I constantly find myself reaching for these in excitement when I want a concert like experience at any random moment, coffee shops, my workplace, even at home before going to bed. They are that good..
I would recommend this to a friend