Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10893375
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Awesome Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise canceling is decent but the sound quality is top notch for earbuds. Highly recommend over airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jayden,
Thank you for choosing Sony!
We’re excited to hear that you appreciate the top-notch sound quality of the WF1000XM5 earbuds and find the noise canceling feature effective. Your recommendation means a great deal to us, and we’re glad these earbuds are enhancing your listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, holds a charge for a long time, easy to set up and easy to adjust settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerecS,
Thank you so much for your positive review! We're so glad to hear that you’re enjoying your Sony XM5 Earbuds. It's great to know that the comfortable fit, long battery life, and easy setup have made your experience enjoyable. Thank you for choosing Sony! Happy listening! -Maria
- Pros mentioned:Battery life, Sound quality
First pair! Best pair!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I could have hoped for in earbuds. I use them at work and they last all day and then some. I can still talk to people and hear them, and when I need to use a power tool, one tap on the left bud turns on noise cancellation. Perfect for what I need them for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewS,
You made the right choice! We're glad that you are enjoying the battery life and touch controls of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones of all the ones I have owned over the years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwinR,
Thank you for choosing Sony!
It brings us great joy to hear that the WF-1000XM5 earbuds stand out as the best-sounding headphones you've owned over the years. Your appreciation inspires us to continue delivering exceptional audio experiences that truly resonate with our customers.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best Earbud I have Ever Used
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the technology employed on this earbud is amazing with the noise cancelling and ambient sound option. Been using it everyday and super delighted putting it on my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conrad, we're glad you like the comfort and noise canceling feature of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Headphones, Everything Works Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great sounding headphones. The pairing process to Apple products is pretty clunky and kind of frustrating however, and Sony could do a better job at making the process more seamless. Once you pair these they sound really great. I'd say the AirPods Pro 2 sound just a little better than the Sony's, but I believe you can play around with the EQ settings in the Sony app to make it sound to your liking. Also, I believe these headphones and Sony headphones in general will preserve your hearing more than other brands, I have nothing to back it up, it's just from observation and my personal experience from using these Sony headphones and others. These are high-quality headphones and would recommend picking these up if you're in the market for in-ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyNolan, We appreciate your feedback and we are glad that you like your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:FitCons mentioned:Price
Pretty great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items pretty great upgraded from the xm4, the size is what makes them more convenient and comfortable. Would reccomend whenever theyre on sale cause 300$ is a lot but i got them flr 250 which was decent wnough bjt they sometimes go to 230
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilCheeze,
Fabulous! We are very happy to hear your satisfaction with the smaller & very comfortable design and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Worth every dollar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've probably come back and bought these same earbuds about 4 times now. The sound quality and noise cancellation are hard to beat. If I ever lose another pair, I'm buying a 5th.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MC431,
We are so appreciative of your incredible loyalty! It's fantastic to hear that the WF-1000XM5 earbuds continue to impress you with their unbeatable sound quality and noise cancellation, making them worth buying again and again. We truly value your dedicated support.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best choice available
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling. I also have the over-the-ear variant. Both are excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonL,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the excellent sound quality and noise cancelling of the WF-1000XM5 earbuds, as well as the over-the-ear variant. It’s wonderful to know that both products are enhancing your audio experience. Your support means a lot to us, and we look forward to continuing to provide you with outstanding technology.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Highly recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far love them batter lasts from 8am to 3pm on one ear then i swith the other one in and charge the used up one. Sound is nice and clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoR,
Great! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Noise cancelling Ear Buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling ear buds, so seamless for my office and personal calls, switching over is easy from Teams to Whatsapp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RavikumarV,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WF-1000XM5 earbuds are enhancing your office and personal calls with their exceptional noise cancelling and seamless app switching. It’s wonderful to know they’re making your communication smoother and more efficient. Your feedback truly motivates us to continue delivering quality experiences.
Best regards,
-Fred
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely well built 10 out of 10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TobiM!
We are thrilled to hear your WF-1000XM5 earbuds earned a 10 out of 10! It’s great to know you’re impressed with the build quality and would recommend them to others.
Enjoy that premium sound and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Good, not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. App has nice features. Initial connectivity can be frustrating. Max volume is not loud enough in certain environments (e.g. airplane).
I would recommend this to a friend - Pros mentioned:Battery life
Sony has quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and has a long battery life. Easily connects to phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LuigiD!
We are absolutely thrilled to hear that you are enjoying your WF-1000XM5 earbuds! It is wonderful to know that the long battery life and seamless connection to your phone are making your listening experience easy and enjoyable.
We designed these to be the perfect companion for a busy lifestyle, and we’re so glad they are hitting the mark for you.
Thank you again for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Great earbuds but very poor ear-tips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those earbuds are great and provide good ANC. The app is great and has lots of great features. The only issue I find with those earbuds are the ear tips. The air foam ear tips do not stay in their position within the ear canal. After trying all the fitting sizes, none of them seem to provide enough comfort and keep moving out of place. It is disappointing for pricey earbuds like those to have cheap and uncomfortable ear tips. I believe Sony can improve the ear tips in the future and improve the design and comfort level of those buds. One improvement that could be considered for the future is including ear wings to stabilize the ear tips in the ear canal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KhalidJ,
Thanks for commenting! We are thrilled to hear your satisfaction with the exceptional noise canceling function, amazing features, and superb performance of your WF-1000XM5. We sincerely apologize if they didn't fit you well and if the supplied earbud tips didn't live up to your expectations. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Amazing earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them have amazing build quality, really love the noise cancelling, amazing battery life and have amazing sound quality once you set the equalizer in the app. Overall amazing earphones that i highly recommend getting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoM, we're glad you love our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great overall!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them!!!! Returned the Bose and tried these... Wow what an improvement. Yes, the app setup requires patience. But, during regular use the only setting I adjust is noise cancelling vs. some ambient sound. I use none of the fancy spatial settings because they are just weird. I don't want to move my head and have the sound move. Who likes this? I simply do not agree with online reviewers that say advanced sound codecs don't make a noticeable difference. I've got serious noise damage and switching on the LDAC makes a monster positive difference on my android (sorry iphone people). The sound is rich and full for two really tiny buds. My first set of buds with no ear clip and these are very secure. Call quality great! So rare today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrederickD,
Fabulous! You've definitely made a choice! We are truly happy to hear that you are satisfied with the amazing sound & call quality, very comfortable fit design, and superb performance of your WF-1000XM5.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Smaller, lighter excellent sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An improvement from the previous version. Buds are aliitle smaller and lighter and the case is definitely smaller. The sound is about the same as the older version but the noise canceling seems better. Worth the money in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BladeRunner, nice! We're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good ANC and sound, awful for workouts
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and ANC are really good, but the sensors malfunction so much. The touch sensors (which this has instead of buttons) have a really annoying delay which makes it hard to tell if my press registered, so I try pressing again and it turns out both registered so now I paused then unpaused my song and I sit there looking like an idiot for 30 seconds while someone is trying to talk to me, but I can't take the ear buds out because the wear detectors will detect my fingers so my music will play and pause repeatedly in my other ear. Also if I'm working out and my hair gets sweaty and touches the buds, they think I pressed them so it starts pausing or skipping my song every 10 seconds, and wiping them off doesn't fix it so I just need to end my workout early. And sometimes (maybe sweat got in the microphone?) the ANC in one bud will break and make a constant buzzing sound for a day or two before it goes back to normal. First impressions were really good, but the little annoyances and design flaws are a death by a thousand paper cuts. They're decent for sitting still at a desk, but incredibly annoying at the gym.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielD,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the touch sensor is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
When tapping the touch sensor multiple times, tap it quickly with an interval of about 0.3 seconds between taps. Tap the center of the touch sensor with the pad of your index finger. If the surface of your index finger is wet, greasy, dirty, too dry, etc., the headset may not respond well to tapping. If the touch sensor is in the following states, it may not work or may react incorrectly:
-It is wet with water, sweat, etc.
-It is touched by hair, wet towels, etc.
For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783366.html
For noise issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Cons mentioned:Volume
good headphones, slightly on the expensive side.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphones, slightly pricey, decently customizable. wish they hadn't removed volume control from the touch options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZiggyBoo,
Thank you for your fantastic 5-star review of the WF-1000XM5 headphones! We're delighted to hear that you find them to be exceptional with excellent customization features. We appreciate your insights regarding the pricing and your feedback on the touch controls. For more details about the touch sensor functionality, please check out the Help Guide link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=volume
We truly appreciate your support and thank you for choosing Sony!
Best regards,
Romeo