Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10893375
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
not as good as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is good but the noise cancelling keeps turning itself off. i have to go to app to turn it back on. it stays for a while then goes off again. it is set to auto in the app but there is no way to turn auto off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LanceL,
Thank you for your feedback regarding the WF-1000XM5. We are glad to hear you are enjoying the sound quality, but we certainly understand how frustrating it is when the noise canceling doesn't stay active. This behavior is often linked to settings designed to adapt to your environment, and we would like to help you resolve this so you can enjoy uninterrupted noise cancellation.
To address this, please start by opening the Sony Sound Connect app and turning off the Adaptive Sound Control feature. This setting automatically adjusts your noise canceling based on your movement or location, which is likely what is causing the mode to switch without your manual input. If adjusting that setting does not resolve the behavior, please follow these troubleshooting steps in order:
1. Reset the headset to clear temporary internal errors by following the instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
2. Perform a full factory reset. This will restore the settings to their original state and delete any software glitch that may be affecting the noise cancellation stability: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
3. If after these troubleshooting steps the issue persists, our best recommendation is to contact our technical support team directly through the following link so we can look into further options for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Best regards,
Dominick
- Pros mentioned:Fit, Sound quality
Awesome Sounds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the previous model year, and these new ones still step up the game with better sound and noise cancellation. One of the best features is the size reduction of the buds and yet still keeping some of the best sounding drivers!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your awesome feedback, Yessir!
We are truly delighted to hear your satisfaction with the smaller size design compared to the previous model, amazing sound quality, and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for being a Sony WF-1000XM4 & WF-1000XM5 owner and for trusting Sony!
- Romeo
- Pros mentioned:Sound quality
Perfect match
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect choice for music and pro work, if you need a good audio quality this its your go to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiriamA,
We are honored to hear that you consider these earbuds the perfect choice for both your professional work and your musical enjoyment! We designed the WF-1000XM5 with our most advanced audio processors and high-performance drivers to ensure that every detail is captured with absolute precision. Knowing that they have become your "go-to" device for high-quality audio is a testament to the engineering we put into making them a versatile tool for any listening environment.
Thank you for choosing Sony.
Best regards,
Dominick
Great and Stylish Earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect earbuds except for the feature to hear ambient noise (someone speaking) clearly and for typing/texting hands free. For example, when someone is speaking to you it is not as clear as when you are not using the earbuds. And when speaking into the earbuds to negate typing text, it sometimes does reflect the expected words well. But an overall great experience and in my opinion, very stylish compared to Apple Earbuds and all other available offerings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyConsumer17,
We're glad to hear you're enjoying your WF-1000XM5 earbuds! We're sorry about the trouble with ambient sound and voice-to-text. For better performance, we recommend checking the Sony Headphones Connect app for the Voice Focus setting and running the Earbud Tips Fitting Test. Be sure to also check for the latest firmware updates. If the issues persist, our support team can provide more help.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
A gret pair of ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my son. He says they are wonderful and truly noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jloe!
We are so happy to hear that your gift was a hit! It’s wonderful to know that your son is enjoying the wonderful sound and finding the noise-canceling technology to be truly effective. We designed the WF-1000XM5 to provide an immersive, distraction-free experience, and it sounds like they are doing exactly that.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Better than the rest!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch in earbuds. I have had others of same price, but these babies are 1 of a kind. When it comes to sound quality they can not be beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Totaltec
Thanks so much for the top notch review of your WF-1000XM5 earbuds!
We are thrilled to hear that you find these earbuds to be one of a kind and that their sound quality can't be beaten.
We're glad you chose Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and comfort of the Sony Earbuds quality. perfect for work and exercise as well as relaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalvadorS, We're thrilled to hear that you're enjoying the exceptional sound, comfort, and outstanding performance of the WF-1000XM5! It's great to know that they're perfect for your work, exercise, and relaxation needs. Thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing. They are pretty comfortable. I feel like I'm sort of in-between sizes on the ear tips, but the app helps you choose the appropriate size and lets you know if they are in air-tight. Connection is easy and stable and the different noice cancellation features are nice. They are worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clayton,
Awesome! We're glad that you like the sound quality, comfort, connectivity, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
touch control features limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.foam tips are comfortable. sounds great. i like the app. couple issues, ‘spacial audio’ limited to certain apps only. limited touch control options. volume control awkward
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ridgetrail, we're glad you like our product. We understand your feedback regarding the spatial audio and touch control. You can find these links helpful in your concern:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html?search=360
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=touch%20sensor
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Clear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones clear sound nice sound canceling and loud for the
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA,
We're thrilled to hear you're enjoying the volume, clarity, and industry-leading noise canceling on your new WF-1000XM5 earbuds!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Amazing sound and quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonywireless sound is always my go to in quality. Tried many different options but Sony always has my favorite! Second would be Soundcore but these are the top for wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neztribe,
We are absolutely delighted to hear that Sony wireless sound is your go-to for quality and that you consider the WF-1000XM5 earbuds to be the top option! Thank you for your continued loyalty and for sharing your enthusiasm for the audio quality of our premium earbuds.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Sound quality
Best noises canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise-canceling earbuds I've used to date. I used the previous generation for over 3 years, and the sound quality of this new version is a noticeable upgrade. I work in a very noisy environment, and the active noise canceling reduces the sound of the equipment by at least half—it's a huge improvement
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary, thank you for the five-star rating! We feel privileged to know you're loving the WH1000XM5 noise cancellation technology! It's particularly rewarding to know that you appreciate the enhancements over the previous model, allowing you to enjoy your music even in very noisy environments. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Sound quality
Good in terms of sound quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good in terms of sound quality and noise cancellation, just little bit dissatisfied with the fit. Overall it's a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NSK1,
We are thrilled to hear that the WF-1000XM5 is delivering the excellent sound quality and noise cancellation you were looking for! Regarding the fit, we recommend trying different combinations of the included earbud tips, as it is quite common for each ear to require a different size for the best seal. You can also use the "Determines Optimal Earbud Tips" feature in the Sony Sound Connect app, which performs an airtightness test to help you find your perfect match. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sony xm4’s in a new sleeker package.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great even though the bass was better on the previous model. The noise cancelling is great. The app is simple to use and there are plenty of YouTubers who have published EQ’s and info to get the best bang for your buck. Sony continues to put out firmware updates to improve the connectivity and sound but I wish they would have given these more effort. All in all I would give these a 7.5 out of 10. I’m happy with them but the difference between these and the previous model is minimal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelM,
Thank you for the review! We're glad to hear that you like the noise canceling and application of the headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is fantastic, only downside is your adjusting these ear buds every 10mins so they wont fall out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi geo530x,
We're glad to hear you're enjoying the fantastic sound quality of your WF-1000XM5 earbuds, and we understand your frustration with the fit.
To help with the issue, we highly recommend trying the different sizes of ear tips included in the box. A proper fit is essential for both comfort and sound. Also, be sure to use the Sony | Headphones Connect app's "Optimal Earbud Tips" feature, as it can help you find the best size for your ears to ensure a secure and stable fit.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Elite all around
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid all around ear buds. Comfortable options. Sound quality elite. Easy to connect and setup out of the box. Never had the battery die yet after 5 months of rigorous use. Pretty stylish too. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, Dtrain! You've made a great choice! We are extremely pleased to hear your satisfaction with the very comfortable fit design, ease of Bluetooth connection & setup, long-lasting battery life, stylish design, and exceptional sound quality of these headphones. Thank you very much for recommending our WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:ComfortCons mentioned:Volume
Not as Dynamic as I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these expecting them to outperform my Galaxy Buds Pro 3, but I was disappointed. I spent the first few hours comparing both, and the Galaxy Buds Pro 3 delivered a more dynamic sound with richer bass that the XM5s just couldn’t match. The Galaxy Buds were also noticeably louder. On the positive side, the XM5s fit more comfortably than the Buds Pro 3. However, I found myself constantly readjusting them whenever I smiled or engaged in any activity, which became frustrating. Even after switching to the larger ear tips, the fit didn’t improve significantly. Overall, while the comfort was better, the sound quality and stability fell short of my expectations. I’ll be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mvocal,
We appreciate you taking the time to share your experience. We're sorry to hear that the sound and fit of your Sony XM5 earbuds didn't meet your expectations. To help enhance your listening experience, we recommend adjusting the sound quality mode and customizing the Equalizer/CLEAR BASS settings through the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html.
For a more secure and comfortable fit, you might find these tips helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html.
Additionally, here’s a complete guide to explore more adjustments: https://helpguide.sony.net/mdr/2963/v1/en/index.html.
We also recommend checking for firmware updates that may improve performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
We value your feedback and hope these suggestions help you get the most out of your earbuds!
If you need further assistance or have additional concerns, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Regards,
Maria
Stunning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds are known for their excellent sound quality, comfort, and advanced features, making them a popular choice among tech enthusiasts. The sound performance is typically crisp and clear, with a good balance of bass, mids, and treble, especially in models like the Sony WF-1000XM5. The noise cancellation feature is one of the standout attributes of these earbuds, effectively blocking out external noise and providing an immersive listening experience. In terms of comfort, the earbuds come with various sizes of ear tips, allowing users to find the best fit for their ears, which is crucial for both sound quality and long-term comfort. The design is sleek and compact, making them easy to carry around. The battery life is impressive, with most models offering several hours of playtime on a single charge, and the charging case provides additional charges. The earbuds also typically come with features like touch controls, voice assistant integration, and water resistance, making them suitable for a variety of activities like workouts or outdoor use. However, some users may find the price point a bit high compared to other brands, though the features, performance, and build quality generally justify the cost. Overall, Sony earbuds are an excellent choice for those looking for high-quality audio, reliable noise cancellation, and modern features in a compact form.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techsupport88, We really appreciate your detailed review! It’s great to hear you’re enjoying your Sony XM5 earbuds and that the sound quality, noise cancellation, and comfort meet your expectations. Sony is committed to delivering top-notch audio experiences, and we’re glad you’re happy with your earbuds. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Sound quality
Best purchase I made in recent time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.happy that I made decision to buy the product . I was in Best Buy Folsom store and Consultant in the store recommended this product . High Quality in sound , Better noise cancellation and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RameshPerumalraja, Congratulations on getting your new earbud headphones. We are so happy to learn you love the excellent noise cancellation and exceptional sound quality these headphones deliver. Glad to know you appreciate the amazing battery life of the WF-1000XM5 that is also noteworthy. Thank you for sharing such a wonderful shopping experience. Enjoy! -Jess
- Cons mentioned:Touch controls
Solid
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones, only annoyances are that 1) the foam tips fall apart within a few months, 2) the touch controls go nuts when it rains a little, and 3) sometimes when cars pass by the bluetooth connection glitches for a few moments. The eartips is an easy fix (with more money of course) but the sensitivity in rain is so annoying when it happens and there isn't a way to turn it down or something. Oh well, maybe in 5 years when I get the WF1000XM7 it'll be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ishmam,
Thank you for the review. We're glad to hear that you like the headphones. We're sorry to hear that. Update the software of your headphones using Sony Headphones Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
We will surely take note of this feedback and thank you for choosing Sony!
-David