Customer Ratings & Reviews

Hello Cudeech,

Thank you for choosing Sony.

It brings us great joy to hear that you appreciate the decent feature set of the WF-1000XM5. We sincerely apologize that the sound quality did not live up to your personal expectations—we know that is the most important factor.

To enhance your listening experience, we recommend trying the equalizer feature in the Sony | Sound Connect app, which allows you to customize sound to your personal preference.

You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.

If the issue persists, please don’t hesitate to reach out to our dedicated support team for advanced troubleshooting. All contact options and resources are available here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Thank you for your patience and understanding.

Best regards,
-Fred

Hi JasoncL, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi MariaT!
It is truly wonderful to know that you are so happy with your purchase of the WF-1000XM5! We are glad they are working out so well for you.

Thanks for choosing Sony!
Best regards,
Estefany

Hi RyanKSingh,

That's amazing! You've definitely made a great choice! We are very happy to know that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi SamanthaR, This is great! We're also glad that your husband loves the WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Afig,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function, sound quality, fit, and comfort of the headphones. Your feedback about the popping sound is greatly appreciated.

When the noise canceling function is turned on, you may hear a small amount of noise, but this is due to the characteristics of the noise canceling. You may also find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html

Hope this helps. If you still experience noise issues from your headphones that sound different than the more common static or distortion sounds caused by environmental interference issues or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Frresh,

Thanks for commenting! You've definitely made a great choice! We are extremely pleased to know about your satisfaction with the amazing quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hello MarioH777,

Thank you for choosing Sony!

We're thrilled to hear that you’re enjoying the WF1000XM5. It’s great to know that you appreciate the quality, sound, and aesthetics. Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred

Thanks for the 5-star review, Nathin! We're glad that you are comfortable wearing the new Sony XM5 earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi NasonS, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the excellent fit and top-notch noise canceling, we regret to hear about the battery issue you're having. This is definitely not the news that we would like to hear. Please follow the troubleshooting steps on this link if the available operating time is short or the battery power does not last long: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Thanks for commenting, peregrineRR.

You've made a great choice! We are truly delighted to hear about your satisfaction with the amazing sound quality, smaller & lightweight design, long-lasting battery life, and superb performance of your WF-1000XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi JenniA,

Thank you for sharing your feedback about our Sony Earbuds! It's great to know that the sound, noise cancellation and connectivity features have been so helpful.
The WF-1000XM5 are very easy to use and will adapt seamlessly to your daily routine.

Thank you for choosing Sony!
Best regards,
Stephanie

Hi SarahR, we're really happy to hear you're enjoying your Sony - WF1000XM5 earbuds. With industry-leading noise cancellation, immersive sound quality, and a super comfortable fit, they're designed to elevate your listening experience, and we're so glad they're hitting the mark for you! Thanks for your recommendation, and for choosing Sony. Regards, -Dominick

Hi EstellaF, we're glad you like the sound quality and color of your new earbuds. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi ThomasW,

Thanks for commenting! We are truly happy to hear your satisfaction with the with the amazing sound quality, industry-leading noise canceling feature, and very comfortable fit design of your WF-1000XM5. We truly appreciate your input with the size of the charging case and Bluetooth range of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Jbl6,

You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Diego,

We are thrilled to hear about your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. We regret to hear about what happened to the charging case. The charging case is available as a replacement part from our Authorized Parts Distributor. For more information on how you can obtain replacement parts and accessories, please refer to the following link:
https://us.esupport.sony.com/support/s/model-accessories?language=en_US

ref: https://www.sony.com/electronics/support/articles/00189241

Should you need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps you, and thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi MoriahH,

You made the right choice upgrading to the WF1000XM5! We're glad that you like the size and weight of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi JamesC, we're glad you love our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

Hi CoreyP, we're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl