Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a lot for what these cost and honestly very disappointing, I had last model which was bulky and constantly falling out of my ears despite needing to buy third party earbud tips, unfortunately story hasn’t changed with this model, ANC is really bad with earbud tips that these ones arrive with, like I heard absolutely all the noise around me, so people suggested to buy third party earbud tips, which I did and ANC improved but I still heard plenty of noise. Sound is not bad, but due to sliding out of my ear required frequent manual adjustment which caused changes since I actually had to touch each earbud. I figured since I’m using Sony Xperia 1 V phone that these would work great, but when compared to Apple AirPods Pro 2 and Bose Quietcomfort Earbuds II, Bose just wins on every level.
No, I would not recommend this to a friendExchange window 14 days beware!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the ear buds on May 20 and my return window apparently is june 3rd. My left ear bud is cutting out every 10 min. Or so. This is why I try not to buy from BestBuy. Most stores provide a 30 day exchange window without buying a special membership. NO MORE BESTBUY with tvs especially. Sorry Best Buy you can do better than that..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTYYZ, we're sorry to hear that you have an issue with your Sony unit. Please initialize your earbuds by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html?utm_source
You can also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Overrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Though it sounded better than Jabra elite 10 gen 2 when talking via MS Teams from a laptop, it sounded horrible on music listening. It also doesn't fit any better than Jabra. Waste of money. I'm returning this set and keeping Jabra Elite 10 Gen 2.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KarenX,
We regret to hear that you were not satisfied with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). It is also recommended to wear both earbuds properly. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony Sound Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Great for music, not for calls
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great overall. However, the noise cancellation wasn’t impressive — it works fine for music, but not ideal for calls
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello GhostX007,
Thank you for considering Sony products.
We appreciate your feedback regarding the WF-1000XM5 and are delighted to know you enjoyed them overall. Regardless, we sincerely apologize for any inconvenience you experienced while using the noise cancellation feature during calls.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- Bestbuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Disappointed and returned them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning them. Person on the other end of the call said my voice was a whisper and kept going out. I bought my daughter the Bose earbuds the same day and tried them with the same person. He said my voice was normal and no drop in my speaking. Very disappointed because I was told they were great earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BettyW, we're sorry to hear that you had returned your Sony unit. We really wished we could turn your opinion around regarding our WF1000XM5. This link is recommended when you can't hear the other person talking, or they can't hear you during a phone call:
https://www.sony.com/electronics/support/articles/00298371?utm_source=glean
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
Not a great fit for small ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was recommended to get these for my small ears. But they still didn't fit so snug, they were poking out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shesaa, thanks for choosing and purchasing our product. We understand your feedback regarding the fit of your Sony unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. You can check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Non Existent ANC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on friday from Best Buy brand new at full price. Was very dissapointed by the noise cancelling aspect of these ear buds. On the app, when you toggle the noise canceling mode on or off, it hardly makes a difference. I then played a you tube video of airplane noise and tried the ear buds, I could still hear the noise come through. I then switched to my samsung buds pro 2 and was shocked at the difference. Almost night and day. This is even after I updated to the latest firmware on the Sony buds. Very dissapointed. And I saw several youtube reviews saying this is the best in class. Will be returning mine back to best buy
No, I would not recommend this to a friendDecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are simply too big for most people's ears. Besides the bulky size, the noise cancelling did not meet the hype. Bose QC 2 is much better and, to a lesser degree the newly released Jabra Elite 8. If you simply want Sony buds, just get the Linkbuds S - they fit better, have comparable noise cancelling and are cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Moulton,
We regret to hear that you are not satisfied with the WF1000XM5. Your feedback is extremely important to us and is very much appreciated.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Aside from having the right fit, the steps on this link may help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Make sure to also update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Just OK.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK, but not very good with noise cancellation. Would prefer the Bose more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillM, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
I expected better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, but my $50 soundcore ear buds have better noice canceling ability
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ERICK, Thank you for the feedback on your experience with your WF1000XM5. While we're glad you like the comfortable fit, we regret to hear that the noise canceling did not live up t your expectations. If The noise canceling effects are not sufficient, please follow the troubleshooting steps on this link to ensure optimal noise canceling experience. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Poor quality ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this product. Constantly switching on and off, also doesn’t change occasionally when placed on charge overnight.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Moose98,
We're truly sorry to hear you are having issues with the WF1000XM5 earbuds, that's definitely not the experience we want you to have. We'd love to help.
To address both conditions, firstly, reset the earbuds by following the instructions in the link below: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
If the issue persists, perform a factory reset by following the instructions in the link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
We hope you find the information helpful! Thanks for choosing Sony.
-Aldair
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received these in Jan 21st and it is now Mar 8th. So not even 2 months and the right earbud is going out. It cuts out constantly and when it IS actually working there is a bad crackling noise. I can’t even use the right earbud anymore as it’s gotten so bad. The left one still works fine. I had the previous model and had the battery issue but I thought I’d give Sony another shot and GREATLY regret it. Now I’m stuck with nonfunctioning earbuds and out the money I spent. Do yourselves all a favor and stay far away from Sony EarPods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disneyguy, We apologize for the issues you have experienced with the WF1000XM5. If the connection is unstable, such as when producing only intermittent or crackling sound, select “Priority on stable connection” using the “Sony | Headphones Connect” app. For more details, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Won’t stay in my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. But they will not stay in my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TracyT, thanks for choosing and purchasing our product. We're glad you like the sound quality of it WF1000XM5. We're sorry to hear that you have an issue with the fit of your Sony unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=fit
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Hurts my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent size hurts ears alot when in ears specifically
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanL, Thanks for sharing your feedback. We apologize if your ears hurt when using the earbuds. The WF1000XM5 comes with 4 earbud tips (SS/S/M/L).The M-sized earbud tips come attached to the left and right headset units at the time of purchase.
If you feel the size of the earbud tips does not fit of large enough to hurt your ears, you can change the earbud tips. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Hope this helps. Regards, -Craig
Too big.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to my link buds S, these were much bigger (almost twice as big). Not very comfortable to wear for long.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AryabrataV, we're truly sorry to hear that the WF-1000XM5 earbuds didn't provide the comfort you expected, especially compared to your LinkBuds S. We understand that comfort is incredibly important, particularly for extended listening.
Since you found the WF-1000XM5 to be too large, we'd like to recommend exploring our other earbud options that prioritize a more compact and ergonomic design. If you prefer an in-ear style but with a smaller footprint than the WF-1000XM5, the WF-C700N are a great option known for their lightweight and snug fit.
We appreciate your feedback and it helps us improve our products.
Thank you for being a valued Sony customer and for your feedback.
Sincerely,
Estefany
Fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got new eartips because the foam ones are hot garbage and after that they work fine but the fit isnt amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BenT, Thank you for the feedback on your experience with your WF1000XM5. We're so glad that you were able to get some new ear tips for your WF1000XM5 to getter a better and more comfortable fit. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Great sound, terrible call quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these earbuds. For music, listening, they're great. For calls, they're absolutely awful - to the point that if there is even a small amount of background noise, folks on the other end can't hear you. Something is fundamentally broken in how the mics try to mute background noise. Mine are getting returned. If you need to do calls, look elsewhere.
No, I would not recommend this to a friendSony fony.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not better than the Jabra 10 elite. But since they keep discontinuing their products. It’ll have to do. I guess !
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM, thank you for your feedback and for giving the WF-1000XM5 earbuds a try, even when you have a preference for the Jabra Elite 10. We understand that finding the right earbuds is a very personal choice, and we appreciate your honest comparison.
The WF-1000XM5 are designed to deliver high-quality sound, industry-leading noise cancellation, and enhanced comfort, following in the footsteps of the popular XM4s. According to Sony product literature and user discussions, key strengths of the WF-1000XM5 include improvements in noise cancellation performance, sound quality, and touch control customization over previous models. Many users have recognized the commitment to continuous improvement, comfort, and user experience with each new generation of Sony earbuds.
Regarding product continuity, Sony aims to provide ongoing support and updates for our devices. While some brands may frequently cycle through product lines, Sony works to build lasting value, including robust after-sales service and a global support network, so that customers can rely on their devices for years to come.
We recognize and respect that preferences for sound tuning, controls, or fit may vary by user and brand. If you have specific feedback or features you would like to see improved, please let us know. Your input is valuable in helping us develop products that better meet the needs of all users.
Thanks again for considering Sony headphones.
Best regards,
Gus
Sony Social Media Team
Subpar Earbuds, Sony can do better for this price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds sound quality was beaten by many others for example jbl live pros beat them, had gotten the samsung buds 3 pro and will never look back what a shame, sonys earbuds used to be good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, TomS!
We are sorry to hear that the WF-1000XM5 earbuds did not meet your sound quality expectations and that you feel they were surpassed by competing brands.
We are continuously working to improve and refine the audio performance of our products, and we appreciate you sharing your comparison, as this feedback is valuable to our engineering teams.
Thanks for considering Sony products.
Best regards, Gus, Sony Social Media Team
Sound leaves allot to be desired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound for music was not good. They feel and look really cheaply made. There’s a background noise when theres not supposed to be any. Plus they try to get you to purchase some extra software for them. I ended returning them for iPods pro 2 which are much better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Azzalen, We’re sorry to hear you did not have a great experience with our Sony WF1000XM5 and it had to be returned. This is definitely not the news that we would like to hear. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Sound quality can be greatly improved by following the troubleshooting steps provided on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
And if the noise canceling effects are not sufficient, we recommend following the steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam