Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
Disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my XM4 and was disappointed. The XM4s were some of the best earbuds I've ever had, but these are a bit of a letdown. The main fault was the connectivity. While at the gym I keep my phone in my pocket and the earbud on the opposite side of me will cut out momentarily while moving around. I tried updating the buds, resetting them, and then replacing them. Unfortunately, the second one had the same problems(I even changed phones). P.S. The sound canceling is not as good as the XM4 either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JesseR,
Thank you for your time writing this review. We're sorry that we were not able to meet your full expectations with your WF1000XM5. Please try some solutions below to troubleshoot and resolved the issues with the headphones.
Sound skips when using the WF-1000XM5 headphones
https://www.sony.com/electronics/support/articles/00298369?utm_source=glean
The Noise Canceling effect is weak or not working
https://www.sony.com/electronics/support/articles/00298372?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Sound quality
Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancellation is so good. The music comes in so clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineA,
Thank you for your fantastic review! We're so pleased to hear you're enjoying the amazing noise cancellation and clear music on your WF-1000XM5 earbuds.
The Integrated Processor V2 is what powers the cutting-edge noise cancellation, working in conjunction with the new HD Noise Cancelling Processor QN2e and multiple microphones to provide an incredibly quiet listening experience. This allows you to hear every detail and nuance of your music without any distractions.
Thanks for choosing Sony, and enjoy your day!
DiegoV
- Pros mentioned:Sound quality
Be cautious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great and the fit is super comfortable. The earbuds slip a bit and they’re not very easy to locate after they’re lost. It’s also impossible to replace 1 ear bud after it’s lost.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Very good buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like them. I did have trouble keeping them in my left ear but it's weirdly shaped. I purchased replacement foam for a better seal. The noise cancellation is pretty good but not as good as my ear pod pros but sounds way better.
I would recommend this to a friend They kinda suck!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They kinda suck! I really wanted to like these. Ive bought Apple airpods like 3 times and I decided to switch bc they arent that comfortable after a while and they never last me more than a year before glitching. These are really lightweight and comfortable. Unfortunately what makes them so comfortable is that the bud is similar to an ear plug. So you need to put them in like ear plugs and get that “suction to seal”. The problem with that is that with one use they get full of ear wax, its really nasty to look at and I hate it, I swear I dont have dirty ears, these just go deep into your ear. Cleaning them isnt easy, the material like keeps the ear wax stuck to them. If you’re not careful when cleaning it deteriorates the material. The noise canceling isnt too great, I have to have my music pretty loud for them to noise cancel well. Forget about noise cancellation if theyre low volume or off. The app is also pretty difficult to use, I dont find it intuitive at all, and its overcomplicated. Ive had them for a few months now and I thought it was just a learning curve but I still hate using the app. I gotta say im pretty disappointed for the price and it being sony that they arent that good. I cant say I know better earbuds though, as I havent tried any except Bose (uncomfortable af but work great) and Apple. I wish I would have returned these but I really wanted to like them and it took me a while to decide how I feel about them. Oh and they’re always disconnecting from my bluetooth randomly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Quin,
While we are glad to hear about your satisfaction with the lightweight and comfortable fit of these headphones, we are really sorry if the design, noise canceling function, and companion app didn't live up to your expectations. Also, we apologize if you're experiencing an intermittent Bluetooth connectivity issue. This is certainly not the experience we wanted you to have. If the earbuds are not well-maintained and foreign substances (such as dust or earwax) build up, the volume may seem lower than usual or not heard at all, or they may not charge properly. We recommend you care for the earbuds and charging case regularly to prevent these issues. For instructions, please refer to the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000784826.html
As for the noise canceling, please refer to the suggested troubleshooting steps on this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00298372
And to troubleshoot your Bluetooth connection issue, we recommend performing the steps on this article:
https://www.sony.com/electronics/support/articles/00298369
We want to ensure you're taken care of and assist with your unit. Can we contact you directly for assistance? If so, please email the following information to socialsupport@am.sony.com:
- Full Name
- BestBuy Username
- Telephone Number
- Model Number
- Issue/Concern
Apologies if you've already provided some of this information in your review or to customer service. We aim to have accurate details for effective communication. We appreciate you being a Sony customer. Sorry for any inconvenience, and we hope to speak directly to resolve this matter.
Thank you for allowing us to assist you.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds with amazing sound and ANC. Only complaint that I had with these earbuds is that they would cut out on one side once in a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EuniceL,
Thanks for commenting! We're thrilled to know that you're satisfied with the amazing sound quality and superb noise canceling feature of your WF-1000XM5. We're sorry if you're experiencing an issue with one side of the headphones. Let's try isolate and fix this problem by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00298365
I hope this helps.
Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they're pretty good so far, I've probably had them about a week. The sound quality is amazing, better than my previous headphones. The call quality isn't terrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wyatt,
Awesome! Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good range and sound stage. I greslt enjoy these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaxson, thank you for sharing your great experience with the Sony - WF1000XM5! It's great to hear you're enjoying the wonderful sound quality and range of these earbuds. With their long battery life and comfortable fit, they become an excellent option to carry wherever you go. Thank you for choosing Sony! Regards, -Dominick
Good gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My brother really liked it as a gift. Less expensive compared to some other options.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Annabanana!
We’re so happy to hear that your brother is enjoying his WF-1000XM5! It’s great to know you found them to be a high-value gift option compared to other models on the market. We're sure he'll appreciate the industry-leading noise cancellation and sound quality!
Thank you for choosing Sony for such a special gift!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Christmas Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got foe my husband. He loces them. He said it sounds like you are at a concert. I would have given it 5 stars, but the price was the only draw back to the item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user339534,
That's fantastic! We are very happy to know that your husband loves the amazing sound quality of his WF-1000XM5. We greatly appreciate your feedback with the price of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Better than Airpods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my boyfriend's birthday, and he says they work much better than Airpods and the noise cancelling is amazing! The features are also much more advanced than the Airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user319408,
That's amazing! We are thrilled to know that you find our WF-1000XM5 perfect as a birthday present for your boyfriend. We are also delighted that he is satisfied with the exceptional noise canceling feature and superb performance of these headphones.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
best buds ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent and the noise cancellation is the best I have ever heard. I even tried it with a wet/dry vac in a garage with the door closed and I could barely hear the vacuum even with the music at a lowe volume level
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bubba,
Fantastic! We are truly happy to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound for wireless earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good ear buds, can't decide which sounds better, these or my pair of Sennheiser tw-3. Just hope they don't destroy them with an update like they did with the xm-4 .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sodamaker01, awesome! We're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Perfect for working/driving while talking on phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and amazing noise canceling. Awareness mode is grate for driving/working were you still need to hear things and talk. Controls are also easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user710770,
Fantastic! You've made a great choice! We are truly happy to hear about your satisfaction with the amazing features and exceptional sound quality & noise canceling of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great air buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. The are also great to use at the gym
I would recommend this to a friend - Pros mentioned:Sound quality
Its the best true wireless headphones right now.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always upgrade my Sony and Bose headphones whenever they come. I have the quiet comfort 2 and sony xm5. They both are excellent headphones. Bose needs a better app and sony needs to add fins for better support.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aksnyc316, You've made an excellent choice! Thank you for upgrading to your new Sony WF1000XM5! We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. At Sony, we are always looking to improve our product quality and features. We have noted your input about the fins for better support and will be sure to forward this feedback to the appropriate department.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound they bang with the right playlist!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattG, Awesome! We're delighted to hear that you're loving the exceptional sound quality of your WF-1000XM5! Thank you for your fantastic five-star review and for choosing Sony. - Romeo
Great sound and ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable for hours at work, and the quick charge helps keep them on all day long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conner, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony earbuds constantly cut out on one side
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I currently have a nearly 4 year old pair of Jaybird Vista earbuds. They have worked flawlessly. Never had any issue with disconnects or sound problems. Since the battery on my old pair is deteriorating I figured I would check out the Sony XM5. While the sound is good with these earbuds, my left side continuously cuts out. I tried updating the software, rebooted my phone, and followed some other suggested steps, but they are still cutting out. With a claim like these are supposed to be better technology to keep the buds stable when connected to bluetooth I expected much better. I will be returning these to BestBuy. Funny how my older pair of earbuds that I payed $100 less for still have similar sound and have much better connectivity. I was hoping for more from Sony and am disappointed in these earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GregM,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We would love to help you isolate the problem. If you still have your headphones and if you haven't tried yet, please refer to the following article to troubleshoot your audio cut out issue:
https://www.sony.com/electronics/support/articles/00232102
If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Verygood performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this new gadgets of Sony i like the sound quality and its easy to use definitely recommend to all my Family and friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user419087,
Fabulous! You've made a great choice! We are truly delighted to hear that like the amazing sound quality and ease of use of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo