Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Good, but not quite worth the premium
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these is really solid, and I love how well they stay in my ears—even during longer use, they don’t slip out like some others. However, the noise cancelling just doesn’t compare to my Bose QC Earbuds, which are cheaper at $199.99 versus these at $329.99. For the price, I expected better ANC performance, but overall they’re still comfortable and sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buzzbolt,
Thanks for sharing your experience with the WF-1000XM5 headphones. We're delighted to hear you're enjoying their solid sound quality and the comfortable and secure fit—even during extended use!
We also appreciate your honest feedback regarding the noise canceling performance. We understand your expectation for a premium product, and we're sorry to hear that the ANC didn't meet your expectations when compared to other earbuds on the market. We are continuously working to improve the performance of our products, and your feedback is incredibly valuable to us.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Bulky, but otherwise is fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are a little bulky in my ear, and I sometimes feel like they're slipping out, no matter which tip size I use. Sound quality is top-notch, and the battery life is on par with what is advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Will!
We are happy to hear that the top-notch sound quality and battery life are hitting the mark for you! Regarding the fit, the WF-1000XM5 earbuds use unique foam tips designed to expand for a secure seal. A quick tip: try gently compressing the foam with your fingers before inserting them, then give the earbud a slight twist as you pull up on the top of your ear. This often helps them sit deeper and stay put.
You can also use the “Determine Optimal Earbud Tips” test in our Sony | Sound Connect app to ensure you’re getting the best possible seal for your ear shape!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Great sound, calls, and noise cancelling
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features for the price. Overall, these earbuds have been great. I use these in all sorts of conditions. Work, Gym, Music, Phone calls, etc. The device does a great job at managing connections and easily connects to more than one device without issue. For example, I can have them paired to my laptop for a teams/zoom call as well as having them connected to my phone for incoming calls or music. The experience is seamless enough that I actually forget its connected to multiple devices. Call quality on these are fantastic. Both my mic and incoming conversations are very clear and they do a great job of cutting out external noise in my environment for others on the call while also reducing the impact I hear around me with noise cancelling. The noise cancelling overall is also great. While they are not the quietest I have experienced, they are top tier and have no issue with the noise cancelling they provide. If you have the setting at maximum, you will have trouble understanding someone talking right next to you. These do have a great feature for that though. If enabled you can allow these to cut through the noise cancelling when you begin a conversation with someone, immediately letting the surrounding noise or conversation back into your ears. Sound quality for music is also great. The equalizer is more than enough for earbuds and the delivered quality sound that was better than I expected for an earbud. That being said... these are not audiophile, wired, over the ear quality sound. But for streaming music on your phone (at a likely lower bitrate than you realize) they are fantastic. When connected to a proper audio source with a high bitrate, they still perform well but wouldn't recommend these as your main set of headphones if that's what you are looking for, The only downside to these are the ear canal inserts. While they come with multiple sizes, I just find they don't fit as snug as I would like across the range. They are not memory foam so you don't get much play in terms of expansion in your ear. They also get dirty very easily and are hard to clean. Thankfully, the small mesh grate is part of the ear insert and not in the unit itself, but it gets jammed up easily even if you clean your ears regularly. This does impact the sound and you will need to maintain these regularly. The pads themselves are also a bit brittle. The exterior layer is easily scratched off or damaged so its best to use a cleaning solution of some kind. Overall, great tech.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JM1911, Thanks for your detailed review of the WF-1000XM5 earbuds. We’re so glad you’re loving the sound quality, seamless multi-device connectivity, and top-notch call performance! It’s great to hear the noise-canceling and conversation features are working well for you too. We appreciate your feedback about the ear canal inserts, we’ll pass along your thoughts on fit, durability, and cleaning challenges to our team for consideration. Thank you for choosing Sony. -Jess
She wanted the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my lady friend. Set up was easy enough. Sound, connection reliability, fit and style all excellent. Ear buds hold tight on her frequent walks. Ease of use comes with slight learning curve. Advanced features may suit more tech savy users. I use the Samsung Buds pro 2 and the Sonys are a little bit better with the noise canceling. These are paired with a Motorola phone and perform appropriately. Consumer reports was a reliable reference for this model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello THOMASW,
Thank you for choosing Sony!
We're honored to hear that the WF-1000XM5 earbuds have been such a great fit for your friend. It's wonderful to know that you found the setup easy and that the sound, connection, and fit are all excellent, especially for her walks. We appreciate your feedback on the learning curve and are glad you found a reliable reference in Consumer Reports.
Best regards,
-Fred
Out of 10 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Quality 10/10 Comfortability 7/10 Charge 10/10 Transparency Mode: 4/10 Noise Cancelling: 10/10
I would recommend this to a friendFANTASTIC EARBUDS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding earbuds I've ever tried. Fantastic sound quality, comfortable to wear, they fit very securely in the ear without worry of falling out. They are packed with features. Industry leading noise canceling but i think ANC has a ways to go with earbuds in particular. I very much appreciate these earbuds. For the premium price I'd have liked to have a nicer case for them though the case geels a bit plastic and cheap. But overall very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metaphorik, we're glad you like the sound quality, comfort and noise canceling feature of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Had to get new ear buds and liked my Sony X4...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound good and hold a charge well, but I think I the X4 (previous model) was better as far as fit and staying in my ears, as far as the noise cancelling they were better, and a little bigger and easier to get out of the case. I will keep the new X5...just think the 4's were a little better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, Thank you for the positive review! We're so pleased to hear you like top-notch noise cancellation of your new Sony WF1000XM5. We appreciate your feedback about the fit. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. Thanks for choosing Sony! -Sam
Sleek design, True Audio
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great quality amazing sounding headphones. Long battery life great design (doesn’t hurt my ears after wearing all day) and case is nice and small. Sound Connect app does take a while too setup and navigate for new users but does have nice features and settings. Noise cancellation is also really good but nothing beats the AirPods Pro’s unfortunately. Overall great headphones would definitely recommend to all who are interested in wireless headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattA,
Thanks so much for taking the time to share your feedback on the WF-1000XM5 earbuds!
It brings us great joy to hear how impressed you are with the amazing sound quality, long battery life, and great design. It's also good to know you find the case nice and small.
We appreciate your honest note on the initial setup and navigation of the Sony | Sound Connect app; we're always looking for ways to make that experience smoother for new users.
Thank you for choosing Sony!
Best regards,
Estefany
Unmatched Sound and Silence in a Compact Package
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are a standout choice for audiophiles and casual listeners alike. These headphones deliver exceptional audio quality with crisp highs, robust mids, and deep bass, thanks to Sony's industry-leading noise-canceling technology. The design is sleek and compact, making them comfortable for extended wear, and the ergonomic shape ensures a secure fit in the ear. Battery life is impressive, with up to 8 hours of playback with noise canceling on and an additional 16 hours available through the compact charging case. This makes them ideal for long commutes or extended listening sessions. The headphones also feature quick charging, providing about an hour of playtime with just a five-minute charge. Connectivity is seamless with Bluetooth 5.2, offering stable connections and compatibility with a wide range of devices. The intuitive touch controls are responsive and can be customized through Sony's Headphones Connect app, which also allows for personalized audio adjustments. Overall, the Sony WF-1000XM4 headphones are an excellent investment for those seeking top-tier sound quality and noise cancellation in a portable, stylish package. Whether for travel, work, or leisure, these headphones are sure to enhance your audio experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenN,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! It's wonderful to hear your satisfaction with the exceptional sound quality, sleek design, noise cancellation, long battery life, seamless connectivity, and overall performance of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
Better than the great XM4!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a pair of XM4's that I lost, and I definitely prefer them! They are lighter, more compact, fit in the ear more comfortably, and sound at least as good. The XM5's, like the previous model, simply sound better than any earbud I've ever had, and the app allows you to tailor them to your taste. I can't recommend them too highly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, perfect! You've certainly made a great choice! We are extremely pleased it suits your needs and expectations. Thank you very much for sharing your amazing experience with your WF1000XM5 and for trusting Sony! - Romeo
Worth the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a pair of beats fit pro and am very glad I did. Sound quality, fit, battery life have all exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WF-1000XM5, JTK1028! It is great to hear that the sound quality, comfortable fit, and battery life have exceeded your expectations. We designed the WF-1000XM5 to deliver exceptional audio performance, all-day comfort, and long-lasting battery—so it's wonderful to know they're meeting your needs. Thank you for choosing Sony for your listening experience; we hope you continue to enjoy your earbuds every day!
Best regards,
Gus
Sony Social Media Team
These walk laps around the airpods pro 3 any day
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing, Quality, sound quality, noise canceling and battery life are top notch on this things. The airpods pro 3 are now at this headphones level but its amazing apple too this long to catch up to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFbz,
We are thrilled to hear that the noise canceling and battery performance of your WF-1000XM5 are hitting all the right notes for you. It is wonderful to know that our dedication to audio engineering continues to stand out, even in a competitive landscape.
We are honored to have earned a spot in your daily listening routine. Thank you for choosing Sony for your premium audio experience.
Regards,
Dominick
Besr Earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I has The previoua generation which I loved the sound quality, and confort, the only dislike was the size they were big and bulky, so when The new version came out I was exited and traded mine in first big change I noticed was the size, they were way smaller, sound quality was the same so I would really recommend them this is a perfect xmas gift for those who like running they are ater proof and stay in your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FideReview, Thank you for upgrading to your new Sony WF1000XM5! We're glad you like the more compact design, rich sound quality, IPX4 resistance rating, and secure fit which is perfect for your daily running sessions. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation which was just as good, sound is great fit is the same, battery life I feel is improved, the case is a little slimmer so that's nice, but I dislike the glossy finish
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TobinC,
Thank you for choosing Sony!
It's great to hear that you've noticed improvements in the new WF1000XM5 generation, especially in sound quality and battery life. We're glad to hear that you like the slimmer case design and understand about your concern about the glossy finish. Your feedback is very valuable to us and we will take it into consideration for future improvements. If you have any other comments or suggestions, we would be happy to hear from you. Thank you for sharing your comments.
Best regards,
-Fred
Better ANC and more comfortable, odd mode bug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved ANC, and definitely smaller and more comfortable than my WF-1000mx4’s. The only issue I’ve had is using them to mow the lawn: the loud mower sound seems to periodically confuse them and I have to switch the mode back to noise-cancellation. I didn’t have that issue my xm4’s. Battery life is amazing for a small pair of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crumas, Amazing! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these earbud headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for leaving us such a wonderful review! -Jess
Solid so far
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, no problems so far. Great noise cancelling and usually comfortable enough to use them for a couple hours. Battery life is plenty for me (at least 2 hours). I'm a bit worried about long-term durability because I had the last model (4) and a battery failed in less than 2 years of moderate use. We'll see how they do in the next couple years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottB,
Thanks for commenting. We are very happy to hear your satisfaction with the superb performance of your WF-1000XM5. We are really sorry about what happened to your WF-1000XM4. We'd love to know more about the issues you are having and help you out. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
For the WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for trusting Sony!
Best regards,
Romeo
Sony Social Support
Not Cheap, But Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a pair of Jabra Elite Active 75t earbuds for a few years and was satisfied with them. But age caught up with them and the right bud stopped working. After researching these Sony XM5s consistently came out on top. The build quality is what you'd expect from a pair of $300 earbuds. The memory foam ear tips are very snug yet comfortable and seal well in my ear. The sound is incredible. The difference from the Jabras is very apparent. Good, solid bass with treble response clear but not brassy. The earbuds simply give high quality sound across the rated audio range. Support for Spatial Audio or ATMOS provides an amazing listening experience. All in all these are by far the best earbuds I've owned and that includes a pair of Bose Free SoundSport. The noise cancelling is very adequate. I have no experience with Bose or Jabra to compare with. But, the one issue with using noise cancelling is motion. If you're working out, running, or even mowing the yard that motion drives noise cancelling crazy with very irritating scratchy sound. Touch controls are configurable with the phone app. This is also where you can disable noise cancelling and Ambient Audio. The software also offers several other parameters to configure such as tone and balance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnthonylP,
Thank you for sharing your awesome feedback. Your review of our WF1000XM5 is on point and highly appreciated! We're glad that you are pleased with the overall quality, smart features and performance of our XM5. Thank you for choosing Sony! - Marco
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried them all. These have great sound and are very comfortable. The battery life is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoujeeHomeOffice,
We're so pleased to hear that you are enjoying your WF-1000XM5 earbuds! It's fantastic that you've found the sound and comfort to be top-notch, and we're glad you're appreciating the excellent battery life.
The comfort and secure fit you're experiencing is thanks to our ergonomic design, which is 25% smaller and 20% lighter than the previous model. This makes for a more natural fit in your ear, so you can enjoy your music for extended periods without fatigue. The superb sound quality you're hearing is a result of the Dynamic Driver X, which provides a wider frequency reproduction, so you can enjoy richer vocals and more detailed sound across all genres.
Thanks for choosing Sony, have a great day!
DiegoV
Sony earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ear buds. Have great sound and battery life. I wish they were a little bit louder though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devon,
That's wonderful! We're thrilled you love the sound and battery life of your WF-1000XM5 earbuds. For increased volume, try checking the volume limit settings both within the Sony Headphones Connect app and on the device you're connected to, as some devices have their own separate limiters that can be adjusted.
Thanks for choosing Sony.
Best regards,
Eliab
Great earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bad reaction to my Galaxy buds and had to go outside my ecosystem for some new earphones. I adore this pair. The sound quality is great. The battery life is spectacular. The app makes them fully customizable, and they were simple to connect to both Apple and Android devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Caitlyn!
We are so glad the WF-1000XM5 earbuds provided the perfect solution for you. It’s wonderful to hear that the sound quality and battery life are hitting the mark, and we're especially happy that the multipoint connection made switching between your Apple and Android devices a breeze. We take great pride in making our ecosystem accessible to everyone, and it's rewarding to know our app is helping you get the most out of your audio.
Welcome to the Sony family and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team