Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Daily driver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is quite immersive. Good base level without sound distortion. Battery with noise cancel 6.5 hrs Best Sony earbuds yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stealth2012,
Thank you for the fantastic 5-star review! We're elated to hear that your listening experience with the WF-1000XM5 earbuds is so immersive. It's great to know that you're enjoying the deep bass without any distortion and the excellent battery performance, even with noise cancellation activated. Your feedback that these are our best earbuds to date is truly rewarding and shows that our dedication to high-quality audio has been successful.
Thank you for choosing Sony!
Best regards
Dominick
- Pros mentioned:Comfort, Sound quality
Worth it if you can afford it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation are great. Much nicer, lighter, and more comfortable than the third generation ones I had previously though I loved those too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gama,
It's fantastic to hear you're enjoying the WF-1000XM5 earbuds! We're glad they're a great upgrade from your previous pair and that you appreciate the improved comfort and lighter design, along with the excellent sound quality and noise cancellation. We truly appreciate your loyalty and feedback.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound in these. they have a very long 8+ hours between the case and buds of play time. The noise cancelling is good with the bypass setting allowing room noise in easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dwayne,
Thanks for your fantastic review! We're truly heartened to hear you love the sound of the WF-1000XM5 earbuds.
It's great to know that you're enjoying the excellent battery life and that our industry-leading noise canceling and Ambient Sound Mode are enhancing your experience!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Fit, Sound quality
Amazing Batter life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with non slip figment. Noise cancellation is solid but not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EddieZ,
Thank you for choosing Sony!
We couldn't be happier to hear that you’re enjoying the excellent sound quality and secure fit of your WF1000XM5 earbuds. Your honest feedback about the noise cancellation is appreciated, as it helps us continue to improve. Thank you for sharing your experience with us—we truly value your support!
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Sony wF 1000XM4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What more can I say! Its a sony product and it delivers. Music highs are crisp and bass is thumping!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cool7543,
We're so glad to hear that your Sony earbuds are delivering such crisp highs and thumping bass! Thank you so much for sharing your 5-star rating—we truly appreciate your support and enthusiasm for the music experience. The WF1000XM5’s sound quality is designed to make those moments even richer, so it's fantastic to know they’re resonating with you.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, I purchased these because my son has the previous generation and raved on them. I had previously shied way from “truly wireless” because they honestly are a bit less convenient. I liked how my B&W’s can just hang around my neck when not in use. However, I started to get tired of them feeling sticky in my neck during workouts, so I got their truly wireless ones and was disappointed in that older songs sounded amazing but newer ones could sound bass heavy. So I tried these Sony’s. They are top notch. Although they don’t have they amazing soundstage older songs had with the B&Ws, they do sound fantastic and neutral and not “bass enhanced.” The app is handy, the noise cancellation works very very well, way better than the B&Ws, they are very comfy overall and the bud tips seems to be a type of memory foam, only in the shape of your typical silicon tips. Excellent product. I still switch back to my B&Ws that can hang around my neck in situations where I may want to do that, because taking the buds out of your ears and putting them in a case all the time isn’t as convenient, but I will what’s wear these to the gym, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi INGG, Thank you so much for taking the time to leave us a wonderful review of your new Sony WF1000XM5! We're thrilled to hear you like the amazing and well-balanced sound quality, excellent app, great noise cancellation, and comfortable fit of your new Sony true wireless noise cancelling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony WF-1000XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is perfect. The size of headphones even with the case is not big. But because of the shape of the headphones and the way they are positioned in the case, they are difficult to take out and they can slip out of your hands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Paul,
Thank you for your honest feedback! It is great to hear that the sound quality of the WF-1000XM5 is perfect and that you appreciate the compact size.
We appreciate you pointing out that the shape and positioning in the case make them a bit tricky to remove. This insight is extremely helpful.
Thank you for becoming a Sony customer!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
My first foray into wireless earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and nice cancelling works well. Connecting them is not perfect everytime is why I gave 4 stars. While mildly annoying not a deal breaker for me I world still recommend. Wish the PS5 would support them. I feel the battery life is also decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joejohn81, Thank you for your honest review! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Another knockout out pair of buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been a day with these buds, but theyre blowing practically everything else ive used out of the water! The only things comparable to them were the previous gen XM4s (a used unit i returned due to that awful battery issue) and the beoplay EQs, which have even finer soind quality, but lack features and this top notch ANC. Battery life so far seems to last me the full 8 hours with ANC, which works so well my gf came home and scared the life outta me while I was napping with them in! Truly cannot hear anything other than a close and loud siren and other hard to predict sounds, but they do the job very well! My one issue is a lack of customization for the quick tap buttons, frustratingly, you cant change the individual settings per bud, rather you have to change the grouped functions per each bud, so if you want playback controls, you get all or nothing on the right or left bud (or both if you so choose). Maybe this can ve fixed with an update, i dont see it being a hard issue to remedy, other than that, automatic 5 stars!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naji,
Thank you so much for your detailed feedback! We're very happy you're satisfied with the exceptional noise canceling feature and long-lasting battery life of your WF-1000XM5. We are sorry if you had experienced an issue with the battery on our WF-1000XM4 and that it had to be returned. Also, we truly appreciate your input with the touch control function of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product, the sound is good, and the feel is good. The application is convenient but not necessary.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Changobananas,
Thank you for choosing Sony!
We sincerely appreciate you taking the time to share your feedback. It is rewarding to know that you are pleased with the sound, fit, and app functionality of the WF-1000XM5 earbuds. Your positive experience is important to us.
Best regards,
-Fred
- Pros mentioned:Comfort, Fit, Sound quality
Noise canceling is superb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds to block out noise from my neighbors deck that is above my deck. The noise canceling works well. I also love the compact size of these earbuds,including the case. The sound quality is wonderful! You get what you pay for and these earbuds are quality. They are comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chil66,
Great! We're thrilled that you are enjoying the noise canceling function, size, sound quality, and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Wonderful!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the fit on these earbuds. They did not feel like they were heavy enough to fall off like the last model. Really nice color options as well. Noice canceling was top notch as well as the transparency feature. Feels light enough to forget its even in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kartier, thanks for sharing your feedback. We're glad that you like the color option, noise canceling, light-weight design, and fit. Thank you for choosing Sony. Erin
- Pros mentioned:Fit, Sound quality
Definitely worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds cancelling is good, sound app has good options, nice sound quality all round and ear pieces are more of a foam so the fit closer to eat plugs than most ear bubs. Wish the battery and range were abit better but never too far from my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CollinJ,
Thank you for choosing Sony!
It’s rewarding to hear that you're enjoying the sound quality and noise canceling of your WF-1000XM5 earbuds, as well as the useful options in the Sony Sound Connect App. It's also good to know that the foam earpieces are providing you with a comfortable and secure fit.
We appreciate your feedback regarding the battery and range. We're always looking for ways to improve our products, and your insights are valuable to us.
Best regards,
-Fred
- Pros mentioned:Comfort, FitCons mentioned:Connectivity
Connection is not as good as xm4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have XM4, picked up these the other day, it's comfortable than XM4, small size, glossy finish makes wasn't a good idea, connection still need to worked on a lot by firmware, nowhere near XM4 connectivity. But it's way comfortable then XM4, so keeping them.
I would recommend this to a friend - Pros mentioned:Bass, Battery life, Sound quality
BEST SOUNDING EARBUDS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this as an AirPods alternative. If you are looking for a clear and high sound quality sound these are the headphones for you. The battery lasts very long. The bass is outstanding especially, with the app. You can adjust the amount of bass or the type of sound you prefer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satturazer, we're glad you are enjoying our industry-leading noise canceling earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Great headphones, dont work out with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, the sound is great and the noise cancellation is pretty good. The foam tip earbuds are very comfortable and seal pretty well. Battery life is top notch. Ive tried the “AI” features and gone through the accompanying app for them. Don’t really care for the voice assistant that comes with them. It tries to listen to every word ans interrupts the music every few seconds when turned on. I definitely wouldn’t recommend these forntge gym especially if you’re planning on breaking a sweat. They fall out or the sweat messes with the seal on the earbuds. When it senses that the seal in your ears is broken then it pauses. They are not water resistant by any means. Every time i break a sweat with them on they start to glitch and perform random actions. They’re grwat for just listening to music but dont use them if youre very active or have the “smart” functions turned on. Probably wouldn’t buy these again if I had to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nimomelancon,
Thank you for your thorough review of the WF-1000XM5 headphones. We genuinely appreciate your positive comments regarding sound quality, noise cancellation, comfort, and battery life. However, we are sorry to hear about the difficulties you encountered with the voice assistant and the performance during your workouts.
We understand that unintentional activation of the voice assistant can be quite disruptive. To minimize these interruptions, we recommend adjusting the settings within the Sony | Sound Connect (formerly Sony | Headphones Connect) app. For detailed guidance, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00229328
https://www.sony.com/electronics/support/articles/00232102
The WF-1000XM5 headphones come with an IPX4 water-resistance rating, making them suitable for splashes and sweat. To ensure the best fit and comfort, and to prevent the headphones from falling out, we encourage you to follow the steps outlined in this article:
https://www.sony.com/electronics/support/articles/00262839
We value your feedback and will consider it for future improvements. If you have any further concerns or need assistance, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
In addition, we are excited to introduce our new initiative called Product Enthusiasts. These dedicated Sony fans are available to assist you with troubleshooting and setting up your headphones. You can connect with them through the link provided above by selecting the option to "Chat with an Enthusiast."
I hope this information is helpful, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Great!…as wireless earbuds go.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite ever earbuds were Sony’s “Extra Bass” MDR-XB55AP wired earbuds; relatively inexpensive, great sound, and comfortable. But when Sony recently sunsetted that model, I got a pair of these X5 Wireless earbuds to replace them. In general they are what I expected; good sound, good noise cancelling, and enough battery for about 2 days of all day use without charging. I really appreciated the app’s “fit test” feature to help you find the right size tips to get the best noise cancelling. While I still wish I could just get another pair of the really great wired buds sony used to sell, after using these daily for about a month I don’t regret buying them and overall they are definately the best pair of *wireless* earbuds I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrBear,
Thanks for commenting! We are truly happy to hear your satisfaction with the amazing sound quality, exceptional noise canceling feature, very comfortable fit design, and long-lasting battery life of your WF-1000XM5. We greatly appreciate your great feedback with our MDR-XB55AP. For the WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for trusting Sony!
- Romeo
- Pros mentioned:ComfortCons mentioned:Touch controls
Good but some downsides
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and they remain in my ears which can be hard to find. They work really well and I like the ability to customize the touch controls. I have three complaints though. First, the touch controls are way too sensitive. It’s very easy to accidentally turn off and on the noise cancellation. When my hair is wet, I can’t wear them since it just constantly pushes the buttons. Second, the noise cancellation is not great. There’s not a huge difference between when it is on and off. Third, the automatic “smart” noise cancellation that tries to recognize when you would want it on or off is backwards. It always turns off the noise cancellation when I’m in a noisy area, which is exactly when I need the noise cancellation more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaW, thanks for choosing and purchasing our product. We're glad you are enjoying it. We're sorry to hear that you have issues with your Sony unit. For the touch sensor, you can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=sensor
If the noise canceling effects are not sufficient, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling
You can also adjust the noise canceling function by behavior recognition (Adaptive Sound Control) using the Headphone Connect app.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Sony 1000 series
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever good battery life, quick connection to the phone and Best sound quality for sure !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BillalF,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WF-1000XM5 earbuds, especially their impressive battery life, quick phone connection, and outstanding sound quality. It’s rewarding to know these features are enhancing your listening experience. Thank you for sharing your positive review!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Works for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremelly high quality sound. Able to get good seal for max ANC. Very comfotable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, ChevyL!
We are so pleased to hear how much you are enjoying your WF-1000XM5 earbuds. It's truly rewarding to know that you are experiencing the extremely high-quality sound and getting a great seal for the best possible noise canceling. We designed them to be both comfortable and powerful, so it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team