Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Okay option..
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for awhile, they sound good compared to other buds only down side I'd say is the bulkiness of them also they started to give me problems connecting properly I should say they do connect but I hear nothing come out of them at first I thought it could be my phone (pixel 7 pro) but I recently changed to a Samsung s22 and it has the same issue at times where I have to place it in the case for them to work (sometimes it takes several times) don't know if it was caused my an update I know they didn't use to have that problem at first. I'd say they're a good option if you plan to use them for awhile then just upgrade to the newer ones (that's what I did upgraded from the xm4s)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Grimmzh, Thank you for the feedback on your experience with your WF1000XM5. While we're glad you like the great sound quality, we regret to hear about the connectivity issues you've experienced with these earbuds. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you were able to connect them to your phone, but there is no sound coming out of the earbuds, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the bulkiness and will be sure to forward this feedback to the appropriate department.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great sound!!! Mics could use a software update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have amazing sound quality with deep bass I love these! On my calls, some people say I sound muffled, but I can hear them clearly. Nonetheless, I love them and they are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CreoleQueen, we're glad you love the sound quality of our product. We're sorry to hear that you have an issue with phone calls of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=call
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Samsung buds & sony wf-1000xm5 comparison.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to buds pro 2 both sound great but buds go little loud and the sony wf-1000xm5 have great base at low volume and seem to last longer then my bud pros but im looking to compare them to the apple pro earbuds and Google earbuds when ever i get the chance to get them but the sony wf-1000xm5 are alright if you have the cash for them but the Samsung buds are over all best on price and im always worried i will losee them so i keep my earbuds pro with me at work and sony ones at home or in my car
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
Thanks for commenting. We are happy to learn about your satisfaction with the amazing bass sound and quality of your WF-1000XM5 compared to your another headphones. We greatly appreciate your feedback with the price of these headphones. If there's anything we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
- Romeo
Best earphones out.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and very comfortable to wear. Noise canceling is some of the best I’ve experienced in earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MichaelP!
We are absolutely thrilled to hear that the WF-1000XM5 is delivering that best-in-class experience for you! We put a lot of engineering into our Integrated Processor V2 to ensure the noise canceling is truly transformative, and it’s wonderful to know it’s hitting the mark.
It’s also great to hear that you're finding them comfortable for daily wear. We know that great sound only matters if you can enjoy it all day long!
Thank you for choosing Sony and for sharing your experience with the community.
Best regards,
Gus,
Sony Social Media Team
They’re ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although they are highly advanced when it comes to sound technology, smart technology for detecting whether you need ambient sound on or off, they don’t really give you much options for mapping out touch preferences. It’s frustrating when I mostly use my right headphone, but the controls that I use the most are on the left or vice versa. On the plus side, definitely much more comfortable than the Beats earbuds I owned. The foam-like texture of yhe earbud cover took me off guard and I’m curious about needing to purchase future replacements should the foam be mishandled by accident. It’s quite sensitive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SuraSauce,
Thanks for sharing your honest review. We're happy that you like most of the features of your WF-1000XM5 earbud headphones. We have also noted your feedback about remapping the touch control configurations, particularly with the touch sensors on the left beyond the default options.
Be sure to review this help guide link resource, as it tells you some available operations to perform on the left and right headset units: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html
You can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. For example, you can change the music playback function which is assigned to the touch sensor on the right headset unit at the time of purchase to the touch sensor on the left headset unit. Quick Access can also be used on the headset unit with the touch sensor that has the noise canceling function and Ambient Sound Mode switching function assigned. In the factory settings, this function is assigned to the left unit.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
1 year true review
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing the highs are there the bass is great but they could be a little louder. The noise canceling is superb. Only problem is after wearing them for an hour they start to hurt and they dont stay on when running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Thank you for sharing your experience with your Sony WF1000XM5. We're glad you're enjoying the amazing sound quality and superb noise cancellation. If you find the bass lacking, the Sony | Headphones Connect app allows you to customize the sound to your preference to ensure optimal listening experience. Your concern about the fit and the earbuds falling out are all noted. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article: https://www.sony.com/electronics/support/articles/00262839 Hope this helps and thanks for choosing Sony! -Sam
Keeps getting better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have use the last 2 models and hard to believe they keep getting better. Fit, sound, noise cancellation all improved. Battery life still great after steady use for months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bxboy, We're really happy you've made an excellent choice for an upgrade with your WF-1000XM5! And good to know you've seen the overall improvements of these earbuds headphones, especially the exceptional sound quality, fit, noise cancellation, and excellent battery life over your previous model. Thank you for trusting Sony! -Jess
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great. They play good. They don't fall out of my ears when im running. They are very portable and compact and they hold a charge better than my phone does.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charli,
We’re so happy to hear that your WF-1000XM5 earbuds are staying secure during your runs and that the battery life is meeting your needs! We designed these to be our most compact and powerful noise-canceling earbuds yet, so it’s great to know they fit perfectly into your active lifestyle.
Thanks for choosing Sony.
Best regards,
Eliab
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Bought it for a international flight and the noise canceling was perfect. Great audio quality and a snug and comfortable fit in the ear. Touch controls on the earbuds work well and are very easy to use. Price is high but it's a great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EveretteB,
Thanks for your wonderful review of the WF-1000XM5 headphones.
We're especially pleased to hear that the industry-leading noise cancellation was "perfect" for your international flight. We designed them specifically for that kind of immersive, uninterrupted listening experience. We're also glad you're enjoying the sound quality and comfortable fit.
Thanks for choosing Sony!
Sincerely
Jenn | Sony Social Media Team.
Only alternative to Apple
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy Sony and Apple products for good reason. These sound amazing and are so small, I’m truly amazed how well they fit in my ear with no problems. Clear sound with booming bass and great, unique ear tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AHW313, Thank you for the wonderful review! We're very happy to hear that you're enjoying the amazing sound, compact size, great fit, audio clarity, and powerful bass of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Really liked these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for Christmas I really liked the sound quality and equalizer I’d say these sounded better than my AirPod pros. The battery life on both the buds and case are amazing they would last me up to 3 days before I would get a low case charge notification. The Sony headphone app was pretty good over all little confusing at first but easy to manage once I learned how to use it. Only downside i had was the constant need to have to readjust and push them back in for a good seal especially during working out, with pressure they push out pretty easy compared to my AirPod pros. Overall I would still recommend these to anyone any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR, we're glad you are enjoying your new earbuds! We understand your concern regarding the fit of your Sony unit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Sony Never Disappoints.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Sound Quality Bass is easy to customize the ANC is great you are buying it for the sound quality Bose is great too but Sony just has better driven sound that’s unbeatable to other predecessors 10/10 recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neil, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Good but not life changing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound and I use the Sony app more than I would have expected but their fit is pretty much what you expect from an earbud - not especially comfortable, and I swapped the tips out for 3rd party so they didn’t feel like they were slipping out constantly.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, user885328!
We’re glad to hear you’re enjoying the sound quality and finding the Sony Headphones Connect app useful! We appreciate your honest input regarding the fit of the WF-1000XM5. While we aim for a secure seal with our included foam tips, we understand that everyone’s ears are unique and sometimes a third-party swap is the best way to get that perfect, locked-in feel.
If you ever have more questions about your earbuds, you can find our contact options here:
https://us.esupport.sony.com/support/s/support-contact?category=headphones
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Best in class ANC earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are super comfortable and the sound is crystal clear. Can listen to music and watch movies, shows without any lag with the LDAC codec.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi avislash,
We are thrilled you're enjoying the comfort and crystal-clear sound of your WF-1000XM5! We designed these with our Integrated Processor V2 and LDAC support to ensure a high-resolution, lag-free experience for all your movies and music.
Thanks for choosing Sony.
Best regards,
Eliab
Excellent fit to my ears.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds; great fit to my ears. They come with extra rubber cushions for precise fit and the best noise cancellation . They have great sound, and work well with my over the ear “ear muff” hearing protection for mowing; which is mostly when I wear them. (I like to listen to podcasts when I mow.)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WF-1000XM5, Charles. We are honored to hear that you’re enjoying the excellent fit, especially with the included extra earbud cushions that help ensure comfort and precise noise cancellation. It’s great to know the sound quality meets your expectations and that the earbuds work well under your over-the-ear hearing protection while mowing. We’re glad they help make your podcast listening even more enjoyable during outdoor tasks. Your feedback is greatly appreciated and inspires us to keep delivering high-quality audio experiences.
Thank you again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Great Sounding Earbuds and keep all noise out!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these Earbuds that sound GREAT and Cancel out all noise. These are a comfortable fit with ease. Charging is easy and last a very long time for listening. I would recommend these to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlene, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, long-lasting battery life, and very comfortable fit design of these headphones. Thank you so much for the love and for recommending our WF-1000XM5! - Romeo
Returned but I still recommend it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I fly a lot and this one is not noise canceling. I had to return it but it's got the best sound and battery life. I wish I had money for two earbuds so I could keep this one too. I bought Bose quietcomfort and very happy anyway.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PhilipJ,
Thank you for sharing your experience with the WF-1000XM5 earbuds! We’re delighted to hear that you appreciate the sound quality and battery life. We apologize for any inconvenience you may have encountered. We would like to inform you that this unit is equipped with noise-canceling features, which can be adjusted through the Sony Sound Connect app. To achieve optimal performance, it’s essential to use properly fitting ear tips, so we encourage you to try out the various sizes included to find the best fit for you.
For additional information, please visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779809.html?search=noise.
Thank you for choosing Sony!
Best regards,
-Fred
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really good for noise cancellation doesnt fall outta your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan!
It is fantastic to know that the noise cancellation and secure fit of your WF-1000XM5 are working well for you.
The WF-1000XM5 features Speak-to-Chat technology, which automatically pauses your music as soon as you start a conversation so you can talk without taking them out. Plus, you can enjoy the convenience of Multipoint Connection, allowing you to pair with two Bluetooth devices at once and switch between them seamlessly.
We really appreciate you choosing Sony!
Best regards,
Estefany
Excellent Sound & Fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5 earbuds by Sony are fantastic. The sound quality is superb, and the noise cancellation is impressive. They fit comfortably and stay secure in my ears. The battery life is great, lasting me throughout the day. Overall, a solid choice for anyone seeking high-quality wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samcraft,
Amazing! We're glad that you like the sound quality, noise canceling function, fit, comfort, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money. The ear tips work well, but don’t last very long. Had to order replacements after 18 months of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael!
Thank you so much for taking the time to share your review! We are very glad to hear that you feel your Sony WF-1000XM5 earbuds are worth the money.
We truly appreciate you bringing the durability of the ear tips to our attention.
Your insights are incredibly helpful as our engineering teams continue to refine and improve the longevity of our materials for future designs.
We are so happy to have you as part of the Sony family!
Best regards,
Estefany