Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Best Sound Cancelling You Can Find
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Purchased my second pair after the last pair had issues, try all the other brands high end earbuds, Sennheiser, Bose, Apple, Jabra, Shokz, Samsung, and I still came back to the Sony WF1000XM5, reason I could not find anything with better sound-cancelling with the same level of sound quality. These are the best sound cancelling I have ever had the pleasure to use. The only issue with there sound cancelling is the tips. They use foam tips for better sound cancelling, Great Choice but, they are nearly impossible to clean to the level I like. I like sterilize my earbuds and electronics ever once in while, and the tips are not capable of handling any chemicals really. Warm water and a cloth is best. No soap. I got the protection because of the tips but completely worth it for 2 years of protection. If the tips tear or rip, as they do sometimes, so it is covered. I just can bring them in and get them replace. Worth the money for the audio quality and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyMcC, Thank you for the 5-star rating! You've made a great choice. We're glad you like the top-notch noise canceling and excellent sound quality of your Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the foam tips and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
95% perfect (i rarely write/give reviews)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundwise = MAJOR Improvement over last generation (wf1000xm4). Usa for africa "We are the world" comparison is 5x better clarity _____ touch Controls are too sensitive/responsive. FAST/quick reaction times _____ i dislike finish, prefer a matte finish, gloss makes it look cheaper. Also more slippery due to smaller size profile with glossiness .i foresee many people misplacing pieces (be wary not to lose)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 123456,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and touch controls of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lived up to its description. The sound is great and they seem to last centrally long time. I would definitely purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, JoeS! We're delighted to hear that the WF-1000XM5 lived up to your expectations and that you're enjoying the great sound quality and durability. Knowing that you would consider purchasing them again truly means a lot to us. If you ever have any questions or need support, we're here to help. Enjoy your listening experience and thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Best choice so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is awesome, noise cancellation and battery life are great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adrian,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the awesome sound, noise cancellation, and battery life of your WF1000XM5 earbuds. Knowing these features enhance your listening experience means a lot to us. Thank you for sharing your positive feedback and for choosing Sony!
Best regards,
-Fred
Quality items from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is great. The sound quality for this is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cleanandclear,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the battery life and sound quality of the WF1000XM5 earbuds. Your feedback encourages us to continue focusing on delivering products that enhance your listening experience. Thank you for sharing your positive thoughts with us!
Best regards,
-Fred
Great buy, Features seal the deal
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the original xm3 earbuds, the noise cancelling is great and the improvements from previous gens with battery life are game-changing. The app allows connection to 2 devices at a time, so while at home i can connect to my PC and Phone which makes using them for my PC and switching to phone during a phone call very seamless
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HamletF,
Nice upgrade! We're glad that you are pleased with the noise canceling capability of your new WF1000XM5 and its other improvements. It's nice to know that you were able to connect it to 2 devices without any issues. You can now enjoy your favorite music and talk to your love ones with superb audio and voice quality in one. Thank you for choosing Sony! - Marco
Best TWS earpods
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WF-1000XM5 earbuds and they’re a game-changer. They fit perfectly, staying put through my gym sessions, and the sound quality is unmatched. Plus, they’re so compact, I just pop them in my pocket when I’m done. No need to stay within the Apple ecosystem; these are the best TWS earbuds out there. Period.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Jiacheng Great! We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Clear sound. Lightweight stays in ears. Great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieF, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Great product by Sony, possible the best currently
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you find a good and snug fit with the eartips, the noice cancelling features really are visible. I use mine at the gym, and it makes a great job in blocking all noise that would bother me while having a great sound quality. You can clearly hear the basses and distinct instruments with these earphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoE,
Awesome! We're happy to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony and have a great day!
-David
Sony WF1000XM5 earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very impressed with my sony wf1000xm5 ear buds. The sound is great with nice fidelity and great bass. They are smaller and more comfortable than the wf1000xm4. The noise canceling has improved slightly as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Thank you for the review and we're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones sound quality wise if your little older sound issues in your ear may not be the loudest but very comfortable in the ears that's why I gave it five stars can't get much better than it really is size wise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Concernedcustomer77,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Sony WF-1000XM5 Earbuds are great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these Earbuds. I tried another brand first but then once I tried these I looked now further. Great features and the noise canceling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MichaelS!
We are absolutely thrilled to hear that the search is over and you found exactly what you were looking for with the WF-1000XM5. It’s wonderful to know that our noise-canceling technology and feature set stood out even after trying other brands. We’re so glad you’re enjoying the premium Sony experience. Thank you for choosing us!
Best regards, Gus, Sony Social Media Team
Best earbuds on tye market!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super noise canceling, great sound, long lasting battery great Bluetooth distance! Love these things
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertB,
Thanks for sharing your enthusiastic feedback on the WF-1000XM5! We're thrilled to hear you're loving their outstanding sound quality—from the outstanding noise canceling and great sound to the long-lasting battery and excellent Bluetooth capability.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
It's fantastic to know our commitment to audio innovation is making such a positive impact on your listening experience. We truly appreciate you choosing Sony!
Best earbud ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great battery life. 10/10 would recommend again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichalB,
That is fantastic to hear! Thank you for taking the time to share your 5-star experience with the WF-1000XM5.
We are thrilled that you are enjoying the great sound and great battery life. Our goal with the WF-1000XM5 was to deliver a truly immersive audio experience with the freedom of long-lasting power, and it’s wonderful to know we hit a 10/10 for you.
Thank you for choosing Sony!
Best regards,
Dominick
Sound superior; earbud tips inferior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds - switched from Bose Quiet Comfort and these definitely have better sound quality and noise cancelling. My only issue is the earbud tips - I have had to purchase alternate tips to get some that fit and stay in my ears. The sound quality is excellent and worth the extra effort but the earbud tips cost them a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TK45,
Thanks for sharing your experience with the MX5 headphones! It brings us great satisfaction to hear you're enjoying the great sound quality and noise cancelling.
We appreciate your feedback on the ear tips and will pass it along to the team. We hope you have amazing moments with them.
Thanks for choosing Sony.
-Eliab
Good but a little overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sound very good, have good volume, Good battery. And I love that they can be paired with more than 1 device seamlessly switch between devices. Cant really say they are worth the price though and which is why i docked a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zebra, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
Top Quality For Music, But Not For Calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding buds. My only gripe is the call quality wasn't as good as my Jabra Elite 10s and the app is clunky. The touch controls were also getting pressed by mistake when I'd have to adjust them from slowly falling out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CourtlandB,
Thank you for your time writing this review. We're glad you like the amazing sound quality of your WF1000XM5. However, we're sorry if we did not meet your full expectations with the call quality and touch controls. Allow us to help make this a better experience.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. For reference: If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.
Your feedback is important to us as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris
sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds great, comfortable to wear, stay in place..
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've certainly made a great choice, MP12! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Wireless excellence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new design, sound is a bit better and fuller than the WF-1000Xm4s, compact form means less fatigue on the ears and noise cancellation as good as I remember from the xm4s. I got this pair since one side of my old xm4s stopped working, wouldn't say that it's worth upgrading if you have a working pair of xm4s but if you're actively looking for a new pair these are solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katya,
We regret to hear about what happened to your previous earbuds. You made the right choice upgrading to the WF-1000XM5! We're glad that you like the design, sound quality, fit, comfort, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Nice premium earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, comfortable to wear and lots of features.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, misstech!
We're so pleased to hear that you're enjoying your WF-1000XM5 earbuds. It's great to know you find them comfortable and that the noise-canceling performance is living up to your expectations. We put a great deal of effort into developing the Integrated Processor V2 and the dual feedback microphones to create an immersive listening experience, so your feedback is very rewarding for our team.
We also designed these earbuds to be packed with useful features, and we're glad you're finding them valuable. We hope they continue to enhance your listening experience every day.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team