Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Mobile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound but the case lid is a little flimsy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MariaY!
We are so pleased to hear that you like the sound of your WF-1000XM5 earbuds! Delivering premium audio performance is our top priority.
We also appreciate you providing constructive criticism regarding the case design. We understand your comment that the case lid feels a little flimsy, and we will certainly share this feedback with our design and engineering teams. We are constantly striving to improve the quality and feel of all components.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Amazing earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds for the gym does not disappoint they do not tire your ears out. Comfortable and excellent sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyD, we're glad you love the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
Best sounding earbuds ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! I can not express how great the sound is! Plus it comes with an equalizer that you can download on your phone and can adjust your personal preferences.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dude!
We are really happy to hear that you're loving the WF-1000XM5. It's fantastic that you're finding the sound great and making the most of the equalizer feature. It's super easy to customize the audio to fit your own unique taste.
Thank you for choosing Sony!
All the best,
Estefany
good quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent clear sound with good bass. great for the gym with the ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
It is truly wonderful to know that the WF-1000XM5 is helping you power through your workouts! We are thrilled that you are enjoying the balance of crystal-clear audio and deep, resonant bass, as we engineered these earbuds to provide a truly immersive soundstage. It is especially great to hear that our best-in-class Active Noise Cancellation is providing the focus you need in a busy gym environment, allowing you to stay in the zone without any outside distractions.
Thank you for trusting Sony.
Regards,
Dominick
Personal favorite ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I’ve had im an audiophile and man these earbuds did wonders! Great app for customization adjusting to how you want them the noise suppression is amazing couldn’t hear a peep from the outside world while in and jamming out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueG,
We appreciate you sharing your experience with the XM5 earbuds. Sound like they're hitting the mark for both sound quality and noise cancellation. Always good to hear from someone who really knows audio.
Thanks for chsoosing Sony.
-Aldair
Great Wireless Earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the Sony WF-1000XM5 to replace my WF-1000XM4 because they just couldn't hold a charge and one of the earbuds would drop connection at random. Overall, I really like the XM5 earbuds but my biggest gripe is that they're glossy so sometimes they fall out of my hands when handling them. These earbuds are really good and I recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ForeverMeek2012!
We are so glad to hear that you’re enjoying your upgrade to the WF-1000XM5 and that they are delivering the premium experience you expect. We appreciate your honest feedback regarding the glossy finish; we aimed for a sleek, compact design, but we understand it can be a bit adjustment when handling them. Your recommendation means a lot to us, and we’re happy to have you staying with the Sony earbud family!
Best regards, Gus, Sony Social Media Team
Best Noise Canceling Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has out done themselves with these earbuds the sound is incredible and the buds fit securely in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaraR, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Ear pods
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it it super comfy and a lot off settings I could deal with it Sounds amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chino,
Perfect! We're thrilled that you are enjoying the comfort, sound quality, and adjustable settings of the headphones. Thank you for choosing Sony!
-Ralph
Best in ear headphones so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and anc seems to be top notch as well. Bought as replacements for AirPod pros and am happy so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelA, we're glad you are happy with the sound quality of our product! Thanks for choosing Sony! ~Earl
Amazing sound and build, poor everything else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, by far some of the best sounding earbuds I have ever used. It's a shame that the touch controls make them impossible to put in without touching everything, they are quite uncomfortable (and I sleep with earplugs so I am used to them), and the noise cancellation is basically non existent, you can not tell the difference between it being on and off, the only real cancellation comes from the foam tips and it being earplugs. I switched to the bose qc ultra earbuds that have amazing noise cancellation, comparable sound quality, and better comfort and controls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi C091,
Thank you for sharing your feedback about the WF1000XM5 earbuds.
We're glad to hear you enjoyed the sound quality, but we’re sorry to learn that other features didn't meet your expectations. Your input regarding the touch controls, comfort, and noise cancellation is valuable and will help us improve.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with WF1000XM5/B.
Thank you for considering Sony, and we hope you’ll give us another chance in the future!
Sincerely,
Maria
Noise Canceling is Subpar Compared to Bose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design (Great Material Selection/Feel), comfortable but active noise canceling is subpar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Richy,
Thanks for commenting. While we're thrilled that you're satisfied with the stylish & very comfortable design of your WF1000XM5, we're really sorry if its noise canceling feature didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Let's try to isolate and fix the problem by following our suggested troubleshooting steps on this article:
The Noise Canceling effect is weak or not working (WF-1000XM5) - https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
No custom touch controlls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. They really need to add custom options for the touch sensor buttons like they do with the wf-xm4000. I want full volume controls on my left ear that I can scale up and down with only 1 or 2 taps. Pressing both side of my ear 4 times to try and get the volume just right is a ridiculous oversight. Its so bad I though it just needed and update but there is still no way for volume customization like the previous model. I don’t know if Sony will update this feature back into the earphones but until they do I would just stick with her older model until it’s addressed. Basically you need to pull your phone out of your pocket every time you want to adjust your volume reasonably. As of now the app allows you to change the touch sensor functions but the presets for each earbud are locked. For example I can choose Ambient Sound Control/Quick access, or Playback Control. If you choose Ambient Sound Control the features are locked to taps. 1 tap is ambient sound toggle. Double and triple tap literally say "Not Assigned" and get this... as if you were a drummer; 4 taps will lower the volume ONE LEVEL DOWN. Like how did this happen? If you choose Playback Controls as one of the presets then 4 taps will increase the volume by one notch just like the Ambient presets lower it by the same amount. This is a very bizarre oversight. Yes the quality of the Sony WF-1000XMFs are nice but the functionalities are just as important as the sound quality or the noise canceling features and unfortunately they removed a key feature that was present in the older previous model. And since use these every day at my job I constantly need to adjust the volume in order to communicate with people and now I begrudgingly have to grab my phone in order to do that now. The custom touch volume controls for the WF-10000XM4 were perfect. Increasing the volume rapidly with a single tap and double tap and holding it to lower the volume is my go to function from my XM4's. And XM5's are completely inferior to the previous model.
No, I would not recommend this to a friendBirthday Gift
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband because a friend of mine's husband suggested them. The quality is equivalent to the Sony brand and congruent with the price point. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanceMommaOC,
Thank you for choosing Sony!
It’s rewarding to hear that you and your husband are enjoying the WF-1000XM5! We're glad that a friend's recommendation led you to us, and we appreciate your kind words about the quality. Thank you for your high recommendation – it means a lot to us!
Best regards,
-Fred
WOW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these earbuds the noise canceling is nearly absolute. I used them in the gym and working in my shop on my truck I literally could not hear anything I was doing in the shop including hammering away steel on steel and people who tried to speak with me until I tapped off the noise canceling. Sound is extremely immersive I love the ability to choose the way you want to listen to music and the way the earbuds adapt to your usage. Definitely a great buy and well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, JohnR! We're glad you are enjoying your new headphones! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Almost perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality no doubt it is the beast sounding in ear headphone I ever had. my only complain is the fit to my ears. It could be a deal breaker for me until I found a solution. I have to buy a $25 third party tips to make it work with my ear. I would give it 5 stars if I dont have to spend extra money. $300 headphone should come with premium tips already.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, RamD!
While we are thrilled know your satisfaction with the amazing sound quality of your WF-1000XM5, We are really sorry if you had to buy third-party tips to make them work with your ears. We truly appreciate your feedback. Your input matters to us as it helps us improve our products.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are AWESOME !! Couldnt stand ear buds until I got these, now im the guy with them in all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the absolutely fantastic review, Jcorb!
We are thrilled to hear that the WF-1000XM5 earbuds completely changed your mind about wearing earbuds and that you're now "the guy with them in all the time." That's the best compliment for their combination of awesome sound and comfortable, refined design!
Thanks again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Awesome Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these,awesome sound. great fit. Have never had noise cancelling before, pretty cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ourstand,
Very nice! We're glad to hear that you love the sound quality, fit and noise canceling of the headphones. Thank you for choosing Sony!
-David
Times They are a Changing/Check Your Pockets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear phones. Had the newer model which my girlfriend washed in my pants. Liked those better, however $100 dollars more. They work well
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JosephR!
We’re glad to hear your WF-1000XM5 earbuds are working well for you! While we’re sorry to hear about the laundry incident with your previous pair, we’re happy to be your go-to choice for a reliable replacement.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Awesome!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for. My AirPods wouldn’t hold a charge and the ANC was horrible. I got these for the noise canceling and they are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamGuerrant,
Thank you for choosing Sony!
It's rewarding to hear that the WF-1000XM5 earbuds are exactly what you were looking for! We're glad their great noise-canceling feature has made such a positive difference for you. Thank you for sharing your experience.
Best regards,
-Fred
The Sony wF1000XM5 earbuds are a great purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds, the sound is crisp, the boise canceling is great. The only issue I've had is finding a tip that fits my ears perfectly since I'm between the size small and medium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreannaB, Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying your new Sony XM5 earbuds, particularly their sound quality and noise-canceling features. If you're having trouble with the fit, try gently twisting the earbuds to insert them deeper into your ears for a more secure fit. For additional tips on wearing your earbuds, we recommend checking out this helpful link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.
Thank you for your patience! We look forward to getting you back to enjoying your earbuds.
Sincerely,
Maria