Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Better than the previous version
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is better than any other earbuds I have used. Battery life is amazing and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conrad,
Fantastic! We are so happy to know your satisfaction with the amazing noise canceling feature, exceptional sound, and long-lasting battery life of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Sony is Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love sony .. excelent sounds comfortable and faster .. good canceled noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Hector, thanks for commenting! We're extremely pleased to hear your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling feature, and superb performance of your WF-1000XM5. Thank you so much for the love and for commending Sony! - Romeo
Fantastic noise canceling earbuds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for several weeks and have been pleased with my purchase. I went to a concert the music was not my jam. I popped in the earbuds and had my own personal concert while the rest of my group enjoyed the music. The buds filtered out the sound fron the concert but not the feel from the base. It was unbelievable how well the noise canceling worked. I would recommend these earbuds if money is not a concern.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyG,
Thank you for the purchase and we're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!
-David
Let's wait and see but good so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, noise canceling works great however everything new sounds good. Will have to wait a few months to judge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigab2,
We're glad to hear you're enjoying the great sound and noise-canceling performance of your WF-1000XM5 earbuds! We're confident you'll continue to be impressed with their quality and performance for years to come. We appreciate you sharing your initial feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
Awesome
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best so far sounds amazing. Very comfortable stays in place looks sweet…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrueMana, fabulous! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you so much for sharing your excellent experience with our product and for choosing the best brand, Sony! - Romeo
Sony WF10000XM5 earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use. The sound quality is exceptional. I have hard-to-fit ears and these solved my issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZH, Perfect! We're delighted to hear you like the ease of use, exceptional sound, and amazing fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Best ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last very long and good quality sound, especially when you're working. Comes in handy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianC, Great! We're delighted to hear that you're enjoying your noise canceling earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones in the market but probably not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, Alif!
We’re glad to hear you find the WF-1000XM5 to be a great choice. We always strive to be the best, so we appreciate you giving them a try. If there is anything specific we can do to improve your experience, feel free to let us know!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
great sound and bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and bass it's a little hard getting them out of the case because they are so smooth. download the app for these is a must, it makes all the difference for sound and noise cancelling. I would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraV, thank you so much for the fantastic 5 star review! We're thrilled to hear you're enjoying the rich sound and power bass of the WF-1000XM5 earbuds. We do agree with you, the Sony headphones Connect app really unlocks the full potential of the sound and noise cancelling features! Thank you so much for being part of the Sony family. Best regards, -Dominick
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing features, great sound quality, long lasting battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony. ~Earl
Same great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same great sound quality as the 4s, but they don't cancel noise as well. The fit is also smaller and they don't stay in place as well. Still a great quality earbud.
I would recommend this to a friendExcellent sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, it is well balanced all around. However, the app is very complicated to navigate! It has way too many features. The worst part about the the design is the shiny material that they use for the earbuds. It is very slippery when you try to remove them from the case and even harder when you try to remove them from your ears. I really hate that part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're truly delighted that you are enjoying the superb audio quality of your WF-1000XM5. We're sorry you've been running into difficulty using the Headphones Connect app and you find the glossy texture make them harder to remove from the charging case. The WF-1000XM5 earbuds feature an improved, glossy texture and more luxurious feel that fit comfortably in your ears while keeping out external sounds. By downsizing the earbud body and optimizing the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4.
For more on "Benefits for using Sony | Headphones Connect app", please refer to this link.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Thank you for sharing this feedback and for choosing Sony! -Jess
Prettay saweet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works a pretty good, wish it connected to more than 2 multiple devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasP,
Thanks for your review of the WF-1000XM5 earbuds, it's fantastic to hear you're enjoying them!
We understand your desire to connect to more than two devices simultaneously, and we appreciate you bringing this to our attention. The WF-1000XM5 earbuds are designed with a multipoint connection feature that allows them to be connected to two devices at the same time. This is a great feature for switching seamlessly between a phone and a computer, for example.
While we recognize that many users would benefit from connecting to more than two devices, this is a limitation of the current Bluetooth technology used in the earbuds. We are always working to improve our products and features, and we will be sure to pass your feedback on to our engineering team for future consideration.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team
Amazing ear phones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and sound are truly amazing! The most comfortable ear phones ive ever had with the best sound to boot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoElectric, we're glad you like the fit and sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Fantastic Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and ANC. Out of the box foam tips have great isolation, but may be a bit rough on the ears. I would recommend at set of Comply Foam tips for comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradly,
Thanks for sharing your review and experience with the WF-1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
Bright in Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products have always had a bright sound when in use. These earbuds are no exception. A truly enjoyable experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ascrilla,
We're so glad to hear that you’re enjoying the bright sound and truly pleasurable experience with your Sony WF1000XM5 earbuds. Thank you for the perfect 5-star rating—it means a lot! The immersive sound quality of your Sony earbuds is designed to bring every note to life, and it’s wonderful to know that this feature is making a difference in your listening moments.
Thank you for choosing Sony—hope your day is outstanding!
DiegoV.
I've had better ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife, she stopped using them because they would not last the day. Connection issues sometimes. I had some cheap ear buds that stayed connected and were no hassle. I wouldn't buy them again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your honest experience, Gris1969.
We sincerely apologize that the WF-1000XM5 earbuds did not provide the long-lasting battery life or reliable connection you expected for your wife, especially when compared to other earbuds you have used. We understand the frustration of having a premium product that does not consistently last the day or maintain a stable connection.
The issues you described, particularly battery drain and connection stability, can sometimes be linked to specific settings or firmware. We encourage you to try the following steps, which often resolve these issues and may improve her experience:
Ensure the earbuds are running the latest firmware using the Sony | Headphones Connect app. Updates often include stability and battery optimizations.
Perform a Reset of the earbuds, and if the issue persists, perform a full Initialization (which restores them to factory settings and deletes all pairing info). Instructions for both can be found in the Sony Help Guide for the product.
Within the Sony | Headphones Connect app, check the following settings as using certain features simultaneously (like Noise Cancelling, DSEE Extreme, or setting the Sound Quality Mode to "Prioritize Sound Quality") will significantly decrease the available operating time. Switching to "Prioritize Stable Connection" can sometimes help with dropouts.
Ensure the charging contacts on both the earbuds and inside the charging case are clean and free of pocket lint or debris, which can interrupt charging and cause unexpected drain.
If these troubleshooting steps do not resolve the short battery life and connection issues, the earbuds may require service. Please reach out to Sony Support directly for personalized assistance or to explore warranty and service options.
We regret that this purchase has not met your expectations.
Best regards, Gus, Sony Social Media Team
Not for Apple users
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried several different brands which include Bose, Sony, Apple, Jabra… I was looking forward to the Sony’s, but I felt they fell short. NC auto on/off switching gets a bit annoying (cough, sneeze, yawn, etc. triggers it). Noise cancellation could be better (I feel the iPod Pro’s did a better job). I even switched out the ear tips for some Comfy foam ones (did the same for the iPod Pro’s). Didn’t help. Thought maybe it’s something else, until I took a flight and thought the NC wasn’t turned on (it was). Sound wise, I do enjoy a bit more bass than the Apple’s. A nice part is, I’m able to sleep better with these than the Apple ones. I think the stem hits the pillows. Getting them out of the case is sketchy as it feels like you could drop them (they seem more slippery due to the gloss surface). Pretty slippery when trying to get them out versus the Apple, Bose or Jabra. Changing the volume by clicking 4 times is basically useless. One last thing, you have to ensure the earbuds seat completely in the case, or it won’t charge. So, even though it’s magnetic I still have to add slight pressure until the light starts blinking.
I would recommend this to a friendBest ear buds
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ear buds you can buy. The noise cancelling is the best out there even better than my AirPods Pro 2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominicM,
We are excited to hear you feel the Sony WF-1000XM5 are the best ear buds you can buy! We put a tremendous amount of research and technology into our Active Noise Cancelling, and your feedback that it's superior to other premium models is a fantastic testament to its performance. Thank you for your wonderful 5-star review and for trusting Sony!
Regards,
Dominick
I've tried a number and these are my favorite.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model and liked those and these simply improved on a great set. I tried the Bose and disagree with those who say the ANC is better on Bose. I think the foam earpads add passive NC that puts this above other options including the Google Buds Pro with added foam pads. Sound quality is the best. I get feedback that the mic isnt the best but i live in NYC where noise is everywhere and everyone complains regardless of what earbuds im on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff,
Awesome! Thanks for the feedback and wea re truly delighted to hear that you are very pleased with the audio quality and ANC capability of our Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco