Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Greatest earbuds out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds out there for the price… can’t complain nose cancellation is great and ever comfortable i would recommend you buy one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanG,
You made the right choice! We're glad that you like the noise canceling function and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
I love these!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these! Ao much that when i thought i lost them i bought a replacement! Of course I found rhe second pair. About a week later! This is actually my 3rd pair of the Sony wireless earbuds. I previously owned the WF-1000XM4 and loves them as well! They are a bit pricey but absolutely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DellM, we're glad you are enjoying your new earbuds. Thanks for choosing Sony! ~Earl
sony buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great earbuds that work excellent in noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kitt,
Thank you for choosing Sony!
We're beyond pleased to hear that you're enjoying your WF-1000XM5 earbuds! It's great to know the noise cancelling has made such a positive impression and is working excellently for you. It’s rewarding to hear that our product has positively impacted your experience.
Best regards,
-Fred
Get them
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all the earbuds ive had( samsung pro1, samung live, jbl several, beats studio?) these by far outperformed all others. App is super easy also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottP,
It brings us great joy to hear that out of all the premium options you’ve tried, our earbuds have come out on top!
Knowing that we outperformed so many other brands in your collection is a huge compliment. We worked hard to ensure that both the audio performance and the user interface of our app are as seamless as possible, so it is rewarding to see that effort reflected in your experience.
Thank you for choosing Sony as your number one choice for sound!
Regards,
Dominick
Great Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another Great Sony earbuds! Premium sound you can taylor to your sound preferences.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, DanPC.
We are so pleased to hear that you are enjoying the premium sound of your new WF-1000XM5 earbuds. It's truly rewarding to know that you are taking advantage of the customization options to tailor the sound to your preferences. We designed these earbuds to deliver a personalized and exceptional listening experience, and it's great to know we've succeeded.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Annoying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good. The noise cancelling is very good. I really dislike using them because they cut out for no discernible reason. It is very very annoying to be enjoying a a piece of music then have it just stop. It happens all the time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW, thank you for sharing your experience! We're glad to hear you really enjoy the noise cancellation and magnificent sound quality of the Sony - WF1000XM5. But we're sorry to learn you experienced audio drops while using them. We understand this can be frustrating.
Here are a few steps and recommendations that can help to solve the problem:
1- Try to rotate the earbuds depending on the shape of your ear. Covering the microphone can affect the performance causing audio dropouts.
2- Set the headset to [Prioritize Stable Connection]. You can do this by using the Sony Headphones connect app.
3- If you're enjoying music from your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone
4- Turn off the Adaptive Sound Control setting. This can be found on the Sony Headphones Connect app too.
If you'd like to know more troubleshooting steps and recommendations you can visit the link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skips%20
If the issue persists, please do not hesitate to contact our technical support team via:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and good for Sony better than apple…. Happy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Bwired!
We are delighted to hear you are happy with the WF-1000XM5 earbuds, and especially thrilled that you find them to have great sound and be better than the competition!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
MUST BUY FOR MUSIC LOVERS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb compared to Apple AirPods Pro second gen. The mic quality on phone calls is lack luster but the noise canceling is much to blame for that. Noise cancelling while listening to music on the other hand is very good and blocks out most noises. The passive noise isolation is great with the foam ear tips as apposed to the silicone ones on the airpods, which gives you better seals
I would recommend this to a friendHighly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, comfort. Many unique features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanK, we're glad you like the sound quality and comfort of your new headphones! Thanks for choosing Sony! ~Earl
Best Earbuds.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is incredible. Has different earpiece sizes for different size ears. It’s not the cheapest earphones out there or earbuds. I should say but it’s definitely worth every dollar sound quality like I said it’s superb. You can hear Hi-Rez audio if you listen to Hi-Rez quality music. These are gonna be the earbuds for you to hear the sounds that you never knew were there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaiini, we're glad you are enjoying our industry-leading noise canceling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Nothing short of amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have got to get a pair of these earbuds. The difference between the WF1000XM4's and the XM5's is like nigt and day. The sound quality is nothing short of amazing. My only complaint is that pulling out the earbuds from the charging cradle is tricky because my hands slip on the earbuds because the finish is smooth instead of a matted finish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarryM, Thank you for the amazing review! We're glad you're enjoying the incredible sound quality of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the difficulty in removing the earbuds from the charging case and will be sure to forward this feedback to the appropriate department.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
love these!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelling is so amazing! would absolutley reccomend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrPiggy,
Thank you for the fantastic 5-star review! We're excited to hear you're loving the Sony WF-1000XM5 headphones. We designed these with our most advanced noise-canceling technology yet, featuring the Integrated Processor V2 and HD Noise Canceling Processor QN2e. This powerful combination works to block out a wider range of external sounds, so you can truly get lost in your music or podcast without any distractions.
Thank you for choosing Sony!
Regards,
Dominick
There Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far my favorite headphones I have ever had over the last 20 years. I would say I had tried most if not all headphones on the market and these are the best in terms of audio sounds and keeping noise out with their noise blocking technology.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hurricane,
You made the right choice with the Sony WF1000XM5! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Great Sound/NC
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sounding earbuds out there. I know the price is high but comparing these to even the top of the competition is a walk in the park for these guys. The lows are amazing and the highs are crisp. I wear these everyday and for yard work the noise canceling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clayton,
Thank you for the 5-star rating! We're happy to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony and have a nice day!
-David
Music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great sound good long battery life. Fit in my ears great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyE, awesome! We're glad you like the sound quality, battery and fit of the WF1000XM5! Thanks for choosing Sony! ~Earl
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, noise cancelling, connectivity and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amol, we're glad you like the noise canceling feature and battery of our product. Thanks for choosing Sony. ~Earl
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, easy to use and very comfortable. Small enough to carry in your pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EfrainG,
Amazing! We're glad that you like the fit, comfort, portability, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
They are not worth the price.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds fall out and the active noise is bad. The ANC is good though sound is decent, battery life is great, but there is no touch feature everything is done by tapping. The case is tiny and these thing will be easy to lose not to mention the box it comes in is just a recycled cheap box. They kept falling out of my ear. They sound good but have a bad base sound when you hit bumps or it hears loud thump noise. I was walking and with each step there was a base noise in my ear. These things can probably be fixed with updates but I don't see the high expense worth it. The ambient sound is also bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andres,
While we are glad to hear your satisfaction with the long-lasting battery life our WF-1000XM5, we are really sorry if it didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We greatly appreciate your input with the touch control function, charging case, and box of the headphones. We'd love to help you isolate the issues you're having and turn this into a better experience. To start, if you haven't already, we suggest updating your WF-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
And for optimum fit, comfort, to keep the headphones from falling out, and in order to maximize the noise canceling function and sound quality for music and calls, we always recommend performing the steps on this link:
https://www.sony.com/electronics/support/articles/00262839
You may also find the following articles helpful:
https://www.sony.com/electronics/support/articles/00229328
https://www.sony.com/electronics/support/articles/00298372
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
How could it get better?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds on the market. Can't imagine how they could be any better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Justin,
Thank you for choosing Sony!
We're elated to hear that you regard the WF1000XM5 earbuds so highly. Your confidence in our product means a great deal to us, and it inspires us to keep pushing the boundaries of audio excellence. We hope these earbuds continue to deliver an exceptional listening experience for you.
Best regards,
-Fred
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Realy like these , sounds great good battery life .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusH, amazing! We are truly happy to know that you like our WF-1000XM5 and that you're satisfied with its amazing sound quality and long-lasting battery life. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo