Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Sound Amazing and Great ANC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound pretty good right out of the box and become even better once you start tuning the EQ. They have a feature where you play a song and select different circles of what sounds the best for it to then create an EQ for you. My only gripe is specific to the white pair is that the foam tips will very quickly stain from ear wax.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomF,
Thank you for your kind words! It always makes our day to hear that customers like you enjoy our product. We're extremely glad that you are enjoying the amazing sound, noise cancellation, and EQ settings of your WF1000XM5 earbuds. We appreciate your insights with regard the foam tips. Rest assured that your feedback will not go unnoticed and will pass this to the rest of the team. You may also find this link helpful on how to clean your headphones:
https://www.sony.com/electronics/support/articles/00249895?utm_source=glean
Thanks for the 5-star rating and for purchasing Sony! - Kris
They're pretty sweet.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them, the only real issue I have is that they don't have an actual button. With the touch button, if you're wearing a hood, especially when it's wet out, the button gets triggered over and over. I had to turn off what the button does because of this but other than that one thing, they are absolutely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeee, Thank you for taking the time to provide us with your feedback on your new Sony WF1000XM5. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Thanks for choosing Sony! -Sam
Great Earbuds but not so Durable on Hard floor
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Earbuds, worth the money if you love to have quality sound. You can't really sleep with them on your side. Main problem would be how delicate the earbuds can be. Any slight drop on hard floor may break them. I mean the slightest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FRLJ,
Thank you for the purchase! We're happy to hear that you like the sound quality of the headphones. Take note that physical damage is not part of the limited warranty of the headphones. Thank you for choosing Sony!
-David
Great sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, crystal clear. Great bass ! Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RosaD,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WF1000XM5 earbuds with their clear sound quality and impressive bass. Your recommendation means a great deal to us, and we’re grateful that our product is enhancing your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
Nah.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise cancel well, however, if you use them for the gym, be wary, If anything touches the outside of the right or the left earbud, it either pauses the song or it toggles the noise, cancellation, either way it interrupts the song and your workout. I accidentally waited too long to return these so I have another pair of $300 earbuds that don@5 compare to my air pro’ 2’s, nice try Sony. But this is for a housewife, not anybody else Also, sometimes just one of the earbuds connect to Bluetooth, and I have to bring the whole case in now because if only one connects, I have to put them back in the case and take them out again for them to work.. Worthless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonpaulA, Thank you for taking the time to provide us with your feedback about your WF1000XM5. We're glad you like the excellent noise canceling feature of these earbuds. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor sensitivity and will be sure to forward this feedback to the appropriate department. You can change the function assigned or you can also choose not to assign any functions to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app while you're in a gym to prevent the earbuds from pausing a song when you accidentally touch the sensors.
And for connectivity issues, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
Nice earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and they fit in my ears perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, awesome! We're glad you like the noise canceling feature and the fir of our product! Thanks for choosing Sony. ~Earl
Great buds if you leave them in.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good on them. The foam tips have a bad tendency to rips with repeated use. These are ideal if you leave your buds in for a long time. the sound cancellation is great. But they are pretty bad if you pop them in and out for calls a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenn, We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl
nice little earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they work great. nice sound and great at keeping sound out.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, HHir!
We are so pleased to hear that your WF-1000XM5 earbuds are working great for you!
It’s fantastic to know that you are enjoying the nice sound quality and especially the industry-leading noise canceling, which is great at keeping sound out so you can focus on your audio.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great product i use it every day.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these all the time highly recommended. Sound cancelling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rattaga,
Thanks for sharing your positive experience with the WF-1000XM5.
The noise canceling on these earbuds is truly a standout feature, and it's great that you're finding it effective. Your recommendation a fantastic praise for us!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony North America.
Amazing noise cancelling and sound quality!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had read that the noise cancelling had been much improved on these earbuds. I became very dissatisfied with my Apple Pro 2s. The Sony WF1000XM5 are amazing in this regard with outstanding music quality too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhiilipS, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
LIFE SAVER for my noisy neighbors
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have suffered for years from the extremely loud bass music from my neighbors. These are the ONLY headphones that take away the noise. Literally life changing and worth every single penny I spent on them. My wife has the ear muff version and has had the same experience. WORTH IT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProgrammingPrincess, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying the noise canceling of your new WF-1000XM5 earbuds! Thank you so much for choosing Sony! -Carl
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds!!! Sound quality is amazing. Very happy with this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferS!
We are delighted to hear you're loving your new WF-1000XM5 earbuds. The amazing sound quality is a big part of what makes them so special and we’re glad you're happy with your purchase.
Thanks for choosing Sony!
Best regards,
Estefany
Buds battery uneven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, IMO better than WH1000XM6. Noise cancelling is insane. But just like the 4th gen I fear, one of the buds is already not aligning on battery life (10% difference) and likely going to go out rather soon. For the price, I want it to last at least 2 years....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
Thanks for your feedback. We're glad to hear that you're so impressed with the sound quality and noise cancellation of the WF-1000XM5 earbuds, especially since you've used previous generations. It's a key feature that the HD Noise Canceling Processor QN2e works together with the Integrated Processor V2 to deliver our best-ever noise cancellation, which is what gives you that "insane" experience you mentioned.
We're sorry to hear about your concerns regarding the battery life disparity between the two earbuds. We understand your frustration, and we want you to have a product that lasts as long as you expect it to. We would recommend trying a "calibration" of the battery by fully discharging and then recharging the earbuds a few times. If the issue persists, please reach out to our customer support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony, have a nice day.
DiegoV
Great Stuff !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, great size, great sound, great voice, overall great quality product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenS,
Perfect! We're glad that you like the fit, size, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Better than airpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, comfortable earbuds, great quality and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowHiAreYou,
Excellent choice! It's wonderful to hear that you like the sleek design, comfortable fit, quality, and features of your Sony XM5 True Wireless Noise Cancelling Earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Smaller profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same excellen sound quality with even smaller ear profile (less bulky).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GastonG, great! We're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME. GREAT SOUND GOOD BASS VERY CLEAR. I would reccomend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonD,
Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We truly appreciate your recommendation!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Love sony and all they make
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love theses tons sometimes i get an odd like disconnecting sound but its never a big deal. Not sure why it does it maybe its the switch to noise canceling or something but the sound quality is really amazing and for someone who listens to at least 100 hrs of music a week these were an amazing purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starburst, we're glad love our product. We're sorry to hear that you have an issue with your Sony unit. Please follow this link to isolate the issue on the sound:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, would have liked the buds to have wings like the beats does, but overall really happy with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beastgun7, Thank you for your fantastic review of the WF-1000XM5! We're thrilled to hear that you are enjoying the sound quality of our product. We appreciate your feedback regarding the design of the earbuds. While the WF-1000XM5 does not include wings like some other brands, we are always looking for ways to improve our products based on customer feedback. We're glad to know that overall, you are really happy with the product. Enjoy your listening experience and thanks for choosing Sony! - Romeo
These ear buds are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best ear buds I’ve ever used they sound better than a lot of headphones I’ve used, the active noise canceling is really good (just make sure you have the right tips in) and the pass through sounds so good too definitely a game changer, something I’ll be looking for on all future earbuds I purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thefloofywolf, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin