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Customer Ratings & Reviews

$248.00
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Comp. Value: $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2326 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,326 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are amazing! The noise canceling is remarkable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielS, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Terrific

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. Sound is terrific for my phone and steam deck

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewQ, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 2 out of 5 stars

    Noise Canceling Features Didn't Work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased these. They have a nice premium weight and feel. However, the earbuds did not fit well no matter what tips I used. Additionally, the noise-canceling features that I was looking forward to did not work as expected. I would not recommend these earbuds to others, as I believe there are better options available on the market in the same price range. It's essential to consider other options before investing in this pair of earbuds, as the overall experience can be frustrating and disappointing if the fitment and / or features do not meet your expectations.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pikford,

      We are really if our WF-1000XM5 didn't live up to expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
      https://www.sony.com/electronics/support/articles/00262839

      As for the noise canceling, please refer to the suggested troubleshooting steps on this link to isolate the issue:
      https://www.sony.com/electronics/support/articles/00298372

      I hope this helps.

      Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      We value you & your feedback, and thanks for choosing Sony.

      Sincerely,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice earbuds, cancels noise. Music sounds so clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patty, we're glad you are enjoying the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonys are the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exclenet ear buds, Sony ear buds are the best sounding on the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, James! We're thrilled to hear that you are happy with your Sony XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Ear bud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good buy. I will recommend. The sound is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AdekunbiB, We are glad that you like the sound quality of your new Sony wireless noise canceling in-ear headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Sleak design and great sound quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller than previous generation while keeping the great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, SamuelT99!

      We are thrilled to hear your satisfaction with the smaller design (compared the previous model) and exceptional sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sony earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds and how they sound, they are better than the xm4’s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roybal509,

      Amazing! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony wf-1000xm5 best out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones out right now..the sony wf-1000xm5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelL,

      Thank you for choosing Sony!

      We're delighted to hear that the WF-1000XM5 earbuds have made such a strong impression and earned your top recommendation. Knowing they stand out as the best earbuds in your experience truly exceeds our expectations. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Rated 2 out of 5 stars

    Case charging controller fails.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning for about a month, the case stopped taking a charge. The indicator LED stays dormant. And the headphones cant seem to detect the case anymore. Save your money. According to the internet. This is a common issue.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drizzly,

      We are very sorry to hear that your charging case has stopped responding. We understand how disappointing this is, especially when you have only owned them for a month. Before considering a return or replacement, please try the following troubleshooting steps to see if we can restore the connection:

      1. Please ensure you are using the original Sony USB-C cable provided in the box.

      2. Connect it to a USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more.

      3. Leave the case plugged in for at least 2 hours. Even if the LED stays dormant initially, it may eventually turn on once it reaches a minimum threshold.

      4. If the earbuds are not "detecting" the case, it is often due to a buildup of microscopic skin oils or dust on the charging interface. Use a dry cotton swab or a soft cloth to gently clean the gold contact pins inside the charging case and the corresponding contact points on the earbuds.

      If the hardware is clean but the issue persists, please attempt the following:

      Reset the headset: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html

      Factory Reset the headset: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

      If these steps do not resolve the issue. Please contact our technical support team for personalized assistance:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for considering Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sounproof comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great they are truly sound proof and vsry low profile only thing is that rubber ear thing kinda hurts after awhile but not big enough to stop using them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenjaminO, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Lighter color

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned for a lighter color black inside until you try to find it on a black workout floor

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve, thanks for choosing and purchasing our product. Hope you are enjoying your new earbuds. We appreciate your feedback regarding the color of the unit. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound ever, i have all the sony headphones and this is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbelC, Thanks for the 5-star rating! The new WF1000XM5 indeed has amazing sound quality and excellent noise canceling performance. It also features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than satisfied. Clear sound, good noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YlyasC,

      Fabulous! We are very happy hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved last version of these earbuds. These are just as good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, DTRecords!

      We are very happy to know your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for trusting Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t use anything else and a pair for work and home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chappy, Thank you for sharing your wonderful experience with your new Sony WF1000XM5! We're glad to hear that you're satisfied with your purchase. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best I've ever owned and I have owned alot best ANC I've ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the perfect rating, Mountainbiker86! We're stoked to hear you are impressed with the new Sony XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super fantastic sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is much better than my AirPod Pros!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ta1274,

      Fabulous! You've definitely made a great choice! We are very happy to hear about your satisfaction with the amazing sound quality of your WF-1000XM5 compared to another brand. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with great noise canceling abilities

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marica,

      Thanks for commenting! We are very happy to know that you're satisfied with the amazing performance of your WF-1000XM5.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ❤️ em! Great sound! Noise canceling works very well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, DeniseT!

      We are extremely pleased to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US