Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10101596
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Battery life, Fit, Sound quality
Great mid-high tier headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do an amazing job with ANC and pass thru and hold charge well. No issues with sound for either music or podcasts to this point. Having the different tip sizes is nice too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElJay, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
Wow....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the Apple ecosystem i though Airpods pros were the best one could get. After using these for a month or so i still am amazed by the effectiveness of the active noise cancellation. Sound quality is incredible, bass is there, mids are there and highs are there. These are very impressive earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sams, nice! we're glad you like the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Sound quality and connection issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent but only thing is that the automatic switching of devices can be overwhelming. Headphone app to modify the settings of the earphone is terrible, sometimes the headphone app selects your PC/laptop as default even if we try switching to mobile it would automatically force switch to laptop and it is irritating. The app is terrible so much so that any fine morning you go out and connect your earphones it will just simply won't work. My best advice is don't install the app and use it manually or switch between devices manually because trust me you are going to get mental peace. The sound is of excellent quality and bass, treble and voices are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krishna,
Thank you for your time writing this review. While we are glad you like the sound quality, bass, treble and clear voice of your WF1000XM5, we're sorry to hear some issues that you are experiencing with automatic switching of devices and the Sony Headphone|Connect app. Allow us to help and do the best possible for you.
For optimum performance, ensure that the software of the headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
To know more about the Multipoint connection, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106283.html?utm_source=glean
https://www.sony.com/electronics/support/articles/00249936?utm_source=glean
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
- Pros mentioned:Battery life, Sound quality
One of the best higher-end Bluetooth earbuds out t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best high quality bluetooth earbuds out there. Easily better quality than Apple airpods or Samsung buds. And it works amazingly with both ecosystems. I ended up getting this to try it out, and ended up keeping it. I own both Samsung Bud's Pro 2, and Powerbeats Pro. Be easily beat them in sound quality, which I should expect for it a bit higher price tag. They claim you can get an hour charge in just 3 minutes, and I would say that's pretty darn accurate. Took these on a 13 hour flight to japan, and only had to really take one earbud and plug it in and use the other one while it was charging after 9 hours. And I would just swap between the two after that until they got mostly a full charge. Never really have to worry about battery life when it comes to these ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andyp,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality, connectivity, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing For In-The-Ear Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wide range of sounds including your lower bass. The price and quality is pretty outstanding, long battery life, great quality in sound/tone range, and comfortability once you find the right size ear piece. Recommend for those that don’t enjoy the over-the-ear design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yams, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for commending Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, I purchased these because my son has the previous generation and raved on them. I had previously shied way from “truly wireless” because they honestly are a bit less convenient. I liked how my B&W’s can just hang around my neck when not in use. However, I started to get tired of them feeling sticky in my neck during workouts, so I got their truly wireless ones and was disappointed in that older songs sounded amazing but newer ones could sound bass heavy. So I tried these Sony’s. They are top notch. Although they don’t have they amazing soundstage older songs had with the B&Ws, they do sound fantastic and neutral and not “bass enhanced.” The app is handy, the noise cancellation works very very well, way better than the B&Ws, they are very comfy overall and the bud tips seems to be a type of memory foam, only in the shape of your typical silicon tips. Excellent product. I still switch back to my B&Ws that can hang around my neck in situations where I may want to do that, because taking the buds out of your ears and putting them in a case all the time isn’t as convenient, but I will what’s wear these to the gym, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi INGG, Thank you so much for taking the time to leave us a wonderful review of your new Sony WF1000XM5! We're thrilled to hear you like the amazing and well-balanced sound quality, excellent app, great noise cancellation, and comfortable fit of your new Sony true wireless noise cancelling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Bass, Battery life, Sound quality
GOOD AND STILL GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this product is excels the only semi negative thing is it is not as loud as other ear buds although the amazing battery life, noise canceling and bass is able to make up for it. I would still buy over any other ear buds in the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradon, Thank you for the positive review! We're glad you like the excellent battery life and top-notch noise canceling of your Sony WF1000XM5. To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Wonderful!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really liked the fit on these earbuds. They did not feel like they were heavy enough to fall off like the last model. Really nice color options as well. Noice canceling was top notch as well as the transparency feature. Feels light enough to forget its even in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kartier, thanks for sharing your feedback. We're glad that you like the color option, noise canceling, light-weight design, and fit. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good Quality, Holding up after few months
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the product seems good. The quality is much better than cheaper earbuds, but with the price that should be expected. It feels very comfortable in the ear and the noise canceling is better than any other earbud. My only complaints are the transparency mode is pretty good, but not as seamless as I think it could be, the app is a little confusing, and setting up the Google Assistant to it is annoying, and the tracking is alright (there's no tracking on the case itself)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, LoganT,
Thank you for the review and the 5-stars rating! Every comment really matter to us, as Sony strives to deliver the best quality products. We are glad to hear that sound quality has been up to your needs. In case the app is a little confusing, we'll provide a link for you to take a look and find more information of the Sound Connect app and all the features and how to use them to take advantage of all the functions of your Earbuds: https://helpguide.sony.net/mdr/2963/v1/en/index.html
We hope you find this information helpful, thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Battery life, Fit, Sound quality
Great Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Ear buds, Great noise cancelling. Comfortable fit. Great battery life. Effortlessly pairs with my devices. Excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arthur, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony Xm5
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and adjustment. Use it every day. Very comfortable. I can wear them all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
It is truly wonderful to know that your WF-1000XM5 earbuds have become a staple of your daily routine! We are glad that the sound quality and adjustability are providing such a great experience, and it is fantastic to hear that they remain comfortable enough for you to wear all day long.
Thank you for trusting Sony to provide your daily soundtrack.
Regards,
Dominick
- Pros mentioned:Battery life, Sound qualityCons mentioned:Touch controls
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great battery life. I wish the touch controls didn't require a tap as the noise is amplified. Also, I would like to see a deeper llm integration like RayBans and Llama.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey BBYE! Fantastic! We're thrilled to hear that you are enjoying the amazing sound and exceptional battery life of your WF1000XM5. We appreciate your feedback regarding the touch controls and understand how the amplified noise can be an issue. Your suggestion for deeper LLM integration is noted, and we are always looking for ways to enhance our products. Thank you for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Another knockout out pair of buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been a day with these buds, but theyre blowing practically everything else ive used out of the water! The only things comparable to them were the previous gen XM4s (a used unit i returned due to that awful battery issue) and the beoplay EQs, which have even finer soind quality, but lack features and this top notch ANC. Battery life so far seems to last me the full 8 hours with ANC, which works so well my gf came home and scared the life outta me while I was napping with them in! Truly cannot hear anything other than a close and loud siren and other hard to predict sounds, but they do the job very well! My one issue is a lack of customization for the quick tap buttons, frustratingly, you cant change the individual settings per bud, rather you have to change the grouped functions per each bud, so if you want playback controls, you get all or nothing on the right or left bud (or both if you so choose). Maybe this can ve fixed with an update, i dont see it being a hard issue to remedy, other than that, automatic 5 stars!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naji,
Thank you so much for your detailed feedback! We're very happy you're satisfied with the exceptional noise canceling feature and long-lasting battery life of your WF-1000XM5. We are sorry if you had experienced an issue with the battery on our WF-1000XM4 and that it had to be returned. Also, we truly appreciate your input with the touch control function of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Amazing sound but weird fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive used many earphones and they defintely sound the best but the way it fits into my ear feels weird. And the connectivity has a lot of drop outs during crowded areas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HuyN,
Thank you for considering Sony products.
We sincerely apologize that, despite the exceptional sound quality of the WF-1000XM5 earbuds, you are experiencing issues with fit and connectivity reliability in crowded areas. We truly appreciate your feedback and understand how frustrating inconsistent connectivity and discomfort can be, especially when you depend on seamless audio performance.
Regarding Fit: We understand that ear shape and comfort preferences are very personal. The WF-1000XM5 comes with unique noise-isolating ear tips in three sizes (S, M, L). We recommend trying each size to find the best fit, as ensuring a proper seal can greatly enhance both comfort and stability.
For Connectivity Dropouts, please follow these steps:
Firmware Update to Version 6.1.0: Installing the latest software can improve performance and functionality. You can find detailed update instructions here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Reset the earbuds: This clears temporary issues without deleting pairing information. Instructions are available here:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initialize (Factory Reset): If issues persist, perform a full factory reset. Please note this will erase all pairing data. Detailed instructions can be found here:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Sony WF-1000XM5 Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Earbuds are small and easy to carry when not in use. They sound Very Good, and fit in my ear without the feeling of falling out. A few times I forgot I had them in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lhiro!
It brings us great joy to hear that your new WF-1000XM5 earbuds are so comfortable you actually forget you’re wearing them. It’s also great to know that the compact design makes them easy to take with you wherever you go.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Fit, Sound quality
Noise canceling is superb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds to block out noise from my neighbors deck that is above my deck. The noise canceling works well. I also love the compact size of these earbuds,including the case. The sound quality is wonderful! You get what you pay for and these earbuds are quality. They are comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chil66,
Great! We're thrilled that you are enjoying the noise canceling function, size, sound quality, and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Amazing sound, audio cuts out a lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way these sound, they sound better than the nothing ears and my airpods pro 2 by a significant amount. The big problem with these are that they cut out badly, if I move around with them in my ears they start cutting ou sometimes losing audio for a few seconds at a time. This issue happens when they're connected to my apple watch, apple tv, MacBook and iphone. I go for a walk or really exercise with these because they cut out so badly. I understand that I can't adjust the ldac with iphone but this is ruining my experience with these. I also have it set to prioritize Bluetooth connection over sound quality on the app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your incredibly detailed and honest feedback, EastonP.
We are absolutely thrilled to hear that the WF-1000XM5 earbuds are providing a sound experience that significantly surpasses both your Nothing and AirPods Pro 2—that's a wonderful compliment to our audio engineering team!
We are sincerely sorry, however, that the severe audio cutting out is ruining your experience, especially during movement and exercise. We understand how frustrating it must be to have such incredible audio quality interrupted by connectivity issues across all your Apple devices.
You are correct that the setting to "prioritize Bluetooth connection over sound quality" should mitigate these issues, and the fact that it isn't suggests there may be a specific issue with the Bluetooth signal or a configuration that needs adjustment. Since the problem persists across multiple source devices, we want to help you troubleshoot and resolve this promptly.
We would like our technical support team to investigate this issue further, as it is crucial that you can rely on them for uninterrupted listening, especially while walking or exercising. They can walk you through some advanced steps, such as resetting the earbuds or checking for specific firmware updates, that often resolve chronic dropout problems.
Please connect with our dedicated support team using the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for choosing the WF-1000XM5. We are committed to ensuring you get the seamless, high-quality audio experience you deserve.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Excellent Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Bluetooth headset. This Bluetooth has a wide sound stage and an eight hour battery life. It has several sizes of ear bud tips and you can connect two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frog!
Thanks for sharing your review! We are thrilled to hear that your experience with the WF-1000XM5 has been so positive.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as my workout earbuds after considering a few options. The sound quality is excellent and noise cancelling is competitive with my Sony XM4 over ear headphones. Ambient noise detection is a bit odd, picking up a lot of weight room noises that probably aren’t that useful. My biggest concern was that they would fall out mid-lift, but that has not been a problem yet!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your thorough feedback on the WF-1000XM5, CPreview. We're delighted to hear that you’re enjoying the excellent sound quality and competitive noise cancellation, especially compared to your Sony XM4 over-ear headphones. It's also great to know the earbuds are providing a secure fit during your workouts.
Regarding your experience with ambient noise detection: this feature is designed to allow important environmental sounds through for safety and situational awareness, especially during activities like workouts. Depending on your surroundings, some gym noises may be emphasized more than expected. You can customize the level of ambient sound and adjust adaptive features in the Sony Headphones Connect app, which might help tailor the experience to your preference. Your observation is valuable, and we’ll share it with our development team for future improvements.
If you have further questions or need assistance adjusting the settings, our support team is always here to help. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are fabulous I work in the Landscaping and there's a lot of noise with the machines and I just put them on and it's like silence they work really well the battery is good and overall there are sweat resistance I had never had a problem and I swear a lot and they still work great product I will recommend for any that works in loud environments they will work
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience, Carlosmandujano. We're thrilled to hear that the WF-1000XM5 earbuds are making a real difference for you, especially in such a challenging, noisy environment like landscaping. It's fantastic to know that the noise cancellation technology helps bring you silence even with heavy machinery around.
We really appreciate your feedback on battery life and sweat resistance. We designed the WF-1000XM5 with durability in mind, so it’s great to hear they’re holding up well for you even with frequent use and in tough conditions. Your recommendation means a lot, and we’re glad the earbuds meet your needs in loud environments.
Thanks again for your support and choosing Sony!
Best regards,
Gus
Sony Social Media Team