Customer Ratings & Reviews

Thank you for sharing your detailed feedback, Bestbuyaddict!

We are so pleased to hear that your WF-1000XM5 earbuds are sealing out outside noise so well, especially when you are using them to cut the grass. It's rewarding to know they are effectively protecting your hearing. We designed them to provide industry-leading noise canceling and premium sound quality, so it brings us great satisfaction to hear that you are enjoying the rich, punchy audio.

We also understand your comments on the price. We aim to provide a premium listening experience with advanced features and exceptional performance, and we appreciate your honest feedback.

Thank you again for your valuable review and for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi Switch, we're glad you like our product. We understand your feedback on pairing this unit with your Apple device. You can find this link helpful in pairing your Apple device with the earbuds:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779840.html?search=iphone

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi JackM,

We are thrilled to hear that the WF-1000XM5 earbuds are meeting all your needs for the workday! It’s great to know the battery life and performance are keeping up with your professional schedule.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Edwin, Fantastic! We're delighted to hear that you found the sound quality and bass power of your WF-1000XM5 extraordinary. It's great to know that the audio experience feels like listening to a live recording. We're also glad you find the app handy for controlling the EQ settings and enhancing the bass. Thank you so much for the perfect star review and for choosing Sony! - Romeo

Hi AnandVR,
Thank you so much for your positive feedback! We're happy to hear that you are having a great time with the amazing sound quality, noise canceling features, and comfortable fit of your WF1000XM5. Nice to know it suits your needs and expectations. Thanks for choosing Sony! - Kris

Hi Pennsylvania, Thank you for the feedback on your experience with the Sony WF1000XM5. While we're glad you like the improved sound clarity and comfortable fit of these earbuds, we regret to hear that they didn't fit securely in your ear, and it had to be returned. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi PhilM, We are glad that you like the sound quality and features of your new Sony WF1000XM5 wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent

Hello Dwight,

Thank you for sharing your detailed feedback. We're pleased to hear that you appreciate the audio quality and noise cancellation of the Sony WF-1000XM5. We understand that comfort is just as important as performance. The discomfort you're experiencing with the ear cushions is not something we want you to endure. If you feel discomfort or find that your Sony ear tips sit oddly on your ears after extended use, it is recommended to try different ear tip sizes. Your earbuds likely came with multiple ear tip sizes, and finding the right fit can greatly enhance comfort and sound quality. It's essential to ensure a snug fit, which not only improves comfort but also enhances noise cancellation and overall audio performance.

We’re sharing this link so you can check more details about the earbud tips.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=tips

If discomfort persists, consider contacting Sony customer support for additional assistance. You can find technical support information at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Best regards,
-Fred

Hi AlexB,

Awesome! You've made a great choice! We are truly happy to know your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling feature, and superb performance of your WF-1000XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hello Ryan,

Thank you for choosing Sony!

It's truly wonderful to know that you find the WF1000XM5 earbuds to be the most comfortable and best-sounding ones you've ever owned! We take great pride in crafting products that enhance your listening experience, and we're so glad that you’re enjoying them.

Best regards,
-Fred

Hi Lonbera, Thank you for the positive review! We're very pleased to hear that you love the great audio quality and great battery life of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi MarcusC,

Thank you for choosing Sony!

We're honored to hear that the WF-1000XM5 earbuds deliver an excellent sound quality dynamic. It is gratifying to know they successfully facilitate an immersive experience, allowing you to focus on nature calls and your favorite music, effectively providing a personal zone for escape and concentration.

Best regards,
-Fred

Hi MitchL, Awesome! We're thrilled to hear you like the excellent quality and overall sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi MattO, We're thrilled to hear that you're enjoying your WF1000XM5. We'll take note of your feedback about the design. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Mrkp, Thanks for sharing your experience with us. We're glad you like both models. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hello MoJo,

Thank you for choosing Sony!

We're thrilled to hear that you're experiencing the outstanding quality of the WF-1000XM5s and that they surpass your expectations compared to other earbuds! It's wonderful to know they're fitting comfortably and delivering exceptional audio performance. Thank you for sharing your enjoyment with us!

Best regards,
-Fred

Hi ERNESTOP!
It brings us great satisfaction to hear that the WF-1000XM5 earbuds are the best ones you’ve tried so far. We are honored that you chose Sony over so many other brands and that you can really feel the quality in the design.

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Hi JorgeC,

Thank you for the 5-star review! We're so happy to hear that you're enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds. The crisp sound you're experiencing is thanks to a key feature of these earbuds: the Dynamic Driver X. This specially designed driver unit provides a wide frequency response and is engineered for low distortion, ensuring your music sounds as clear and detailed as the artist intended.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Hi towerdude, we're glad you like our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi JAGame,

Thanks for commenting! We are extremely pleased to hear your satisfaction with the very comfortable fit and smaller design of your WF-1000XM5. We greatly appreciate your feedback with the sound quality of these headphones compared the previous model. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo