Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10101596
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-1000XM5 True Wireless Noise Cancelling Earbuds for their sound quality, battery life, and comfortable fit. Many appreciate the bass and noise cancelling, as well as the lightweight design. Some customers find the initial connectivity frustrating, and others feel the product is a little pricey. Additionally, a few have noted the touch controls are too sensitive and there is a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, holds a charge for a long time, easy to set up and easy to adjust settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerecS,
Thank you so much for your positive review! We're so glad to hear that you’re enjoying your Sony XM5 Earbuds. It's great to know that the comfortable fit, long battery life, and easy setup have made your experience enjoyable. Thank you for choosing Sony! Happy listening! -Maria
- Pros mentioned:Fit, Sound quality
Smaller, lighter excellent sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An improvement from the previous version. Buds are aliitle smaller and lighter and the case is definitely smaller. The sound is about the same as the older version but the noise canceling seems better. Worth the money in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BladeRunner, nice! We're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Amazing earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them have amazing build quality, really love the noise cancelling, amazing battery life and have amazing sound quality once you set the equalizer in the app. Overall amazing earphones that i highly recommend getting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoM, we're glad you love our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great overall!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them!!!! Returned the Bose and tried these... Wow what an improvement. Yes, the app setup requires patience. But, during regular use the only setting I adjust is noise cancelling vs. some ambient sound. I use none of the fancy spatial settings because they are just weird. I don't want to move my head and have the sound move. Who likes this? I simply do not agree with online reviewers that say advanced sound codecs don't make a noticeable difference. I've got serious noise damage and switching on the LDAC makes a monster positive difference on my android (sorry iphone people). The sound is rich and full for two really tiny buds. My first set of buds with no ear clip and these are very secure. Call quality great! So rare today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrederickD,
Fabulous! You've definitely made a choice! We are truly happy to hear that you are satisfied with the amazing sound & call quality, very comfortable fit design, and superb performance of your WF-1000XM5.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Highly recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far love them batter lasts from 8am to 3pm on one ear then i swith the other one in and charge the used up one. Sound is nice and clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoR,
Great! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Awesome Sounds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the previous model year, and these new ones still step up the game with better sound and noise cancellation. One of the best features is the size reduction of the buds and yet still keeping some of the best sounding drivers!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your awesome feedback, Yessir!
We are truly delighted to hear your satisfaction with the smaller size design compared to the previous model, amazing sound quality, and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for being a Sony WF-1000XM4 & WF-1000XM5 owner and for trusting Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing. They are pretty comfortable. I feel like I'm sort of in-between sizes on the ear tips, but the app helps you choose the appropriate size and lets you know if they are in air-tight. Connection is easy and stable and the different noice cancellation features are nice. They are worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clayton,
Awesome! We're glad that you like the sound quality, comfort, connectivity, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Volume
good headphones, slightly on the expensive side.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphones, slightly pricey, decently customizable. wish they hadn't removed volume control from the touch options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZiggyBoo,
Thank you for your fantastic 5-star review of the WF-1000XM5 headphones! We're delighted to hear that you find them to be exceptional with excellent customization features. We appreciate your insights regarding the pricing and your feedback on the touch controls. For more details about the touch sensor functionality, please check out the Help Guide link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=volume
We truly appreciate your support and thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Comfort, Sound quality
touch control features limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.foam tips are comfortable. sounds great. i like the app. couple issues, ‘spacial audio’ limited to certain apps only. limited touch control options. volume control awkward
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ridgetrail, we're glad you like our product. We understand your feedback regarding the spatial audio and touch control. You can find these links helpful in your concern:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html?search=360
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=touch%20sensor
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good ANC and sound, awful for workouts
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and ANC are really good, but the sensors malfunction so much. The touch sensors (which this has instead of buttons) have a really annoying delay which makes it hard to tell if my press registered, so I try pressing again and it turns out both registered so now I paused then unpaused my song and I sit there looking like an idiot for 30 seconds while someone is trying to talk to me, but I can't take the ear buds out because the wear detectors will detect my fingers so my music will play and pause repeatedly in my other ear. Also if I'm working out and my hair gets sweaty and touches the buds, they think I pressed them so it starts pausing or skipping my song every 10 seconds, and wiping them off doesn't fix it so I just need to end my workout early. And sometimes (maybe sweat got in the microphone?) the ANC in one bud will break and make a constant buzzing sound for a day or two before it goes back to normal. First impressions were really good, but the little annoyances and design flaws are a death by a thousand paper cuts. They're decent for sitting still at a desk, but incredibly annoying at the gym.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielD,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the touch sensor is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
When tapping the touch sensor multiple times, tap it quickly with an interval of about 0.3 seconds between taps. Tap the center of the touch sensor with the pad of your index finger. If the surface of your index finger is wet, greasy, dirty, too dry, etc., the headset may not respond well to tapping. If the touch sensor is in the following states, it may not work or may react incorrectly:
-It is wet with water, sweat, etc.
-It is touched by hair, wet towels, etc.
For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783366.html
For noise issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Better options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They weren't bad earbuds but i dont know what the hype was about with them being the best sounding earbuds. Good but not worth the money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PedroN,
Thanks for sharing your honest feedback on the WF-1000XM5 earbuds. We're sorry to hear that they didn't quite live up to your expectations.We appreciate your perspective, and we want to ensure you're getting the best possible experience. Sometimes, a simple adjustment to the ear tips or sound settings can make a significant difference.
If you'd like to explore this further, we recommend reach out to our customer support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Remember installing the Sony | Sound Connect app as well!
We appreciate you choosing Sony.
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Overall Good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slight ear fatigue after awhile and a little bulky but great sound and all around good noise canceling ear buds for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelB,
We're pleased to learn that your Sony earbuds deliver outstanding sound quality and effective noise canceling for your everyday use. Thank you so much for the 4-star rating and for sharing your thoughts—even though you noticed a bit of ear fatigue and bulkiness, it's great to know the performance makes a strong impression.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Fit, Sound quality
Amazing headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I’ve had the AirPod pro 2, other Sonys plus other premium brand headphones. These are far and away the best. Sound, noise cancellation and they are small enough to not stick out of my ear. Highly recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doug,
Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, and size of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Connectivity
Toughest earbuds available
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, connectivity is sometimes affected depending on where your at, i work around a ton of metal and once in awhile It'll lose connection between earbuds for a millisecond. 100% would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SterlingS, thanks for this excellent review of the WF-1000XM5 earbuds! We're delighted to hear that you love them and would recommend them to others!
We also appreciate you sharing your experience regarding connectivity. You've hit on a common factor—environments with a high concentration of metal, radio waves, or thick concrete can sometimes interfere with the Bluetooth signal between the earbuds and the source device. It sounds like the headset is performing exactly as expected under challenging conditions!
If the momentary loss of connection ever becomes more frequent, a quick reset or initialization often helps clear things up. You can find the steps for that on the WF1000XM5's help guide: https://helpguide.sony.net/mdr/2963/v1/en/index.html
Thanks for choosing Sony!
Best, Jenn.
- Pros mentioned:Battery life, Sound quality
Elite all around
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid all around ear buds. Comfortable options. Sound quality elite. Easy to connect and setup out of the box. Never had the battery die yet after 5 months of rigorous use. Pretty stylish too. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, Dtrain! You've made a great choice! We are extremely pleased to hear your satisfaction with the very comfortable fit design, ease of Bluetooth connection & setup, long-lasting battery life, stylish design, and exceptional sound quality of these headphones. Thank you very much for recommending our WF-1000XM5 and for choosing Sony! - Romeo
Price is a little high but they’re good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were pricey, but they work well. The noise canceling isn’t overly aggressive, which I like. I’ve had some in the past that create way too much pressure in my ears. They are comfortable to wear for long periods. Good sound, balanced. Getting the fit adjusted was a task, but they’re good now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lwoodr000!
Thanks for the honest review!
It is fantastic to know that your WF-1000XM5 earbuds are a great fit for you. We’re glad the noise canceling feels natural rather than overwhelming.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony xm4’s in a new sleeker package.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great even though the bass was better on the previous model. The noise cancelling is great. The app is simple to use and there are plenty of YouTubers who have published EQ’s and info to get the best bang for your buck. Sony continues to put out firmware updates to improve the connectivity and sound but I wish they would have given these more effort. All in all I would give these a 7.5 out of 10. I’m happy with them but the difference between these and the previous model is minimal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelM,
Thank you for the review! We're glad to hear that you like the noise canceling and application of the headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Best purchase I made in recent time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.happy that I made decision to buy the product . I was in Best Buy Folsom store and Consultant in the store recommended this product . High Quality in sound , Better noise cancellation and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RameshPerumalraja, Congratulations on getting your new earbud headphones. We are so happy to learn you love the excellent noise cancellation and exceptional sound quality these headphones deliver. Glad to know you appreciate the amazing battery life of the WF-1000XM5 that is also noteworthy. Thank you for sharing such a wonderful shopping experience. Enjoy! -Jess
- Pros mentioned:Sound quality
Pricey - but very probably worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I have ever used in terms of sound quality and noise cancellation. Whether I listening to music or watching a movie the sound is excellent. Using them on an airplane, the noise cancellation was excellent it reduces the sound of the aircraft to a nearly inaudible buzz. My one and only complaint is the fit of these earbuds. I think the most comfortable earbuds I've ever bought were jaybird, but their most recent entry into earbuds had some inexcusable issues. If Sony would improve the comfort and fit of their earbuds this would be the best earbud on the planet. I'm still giving these earbuds five stars because after a month of using these earbuds I've gotten used to the way they fit. I still think the fit could be better, but these fit passably well.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Best Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and comfort of the Sony Earbuds quality. perfect for work and exercise as well as relaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalvadorS, We're thrilled to hear that you're enjoying the exceptional sound, comfort, and outstanding performance of the WF-1000XM5! It's great to know that they're perfect for your work, exercise, and relaxation needs. Thank you for choosing Sony! - Romeo