Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10101596
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-1000XM5 True Wireless Noise Cancelling Earbuds for their sound quality, battery life, and comfortable fit. Many appreciate the bass and noise cancelling, as well as the lightweight design. Some customers find the initial connectivity frustrating, and others feel the product is a little pricey. Additionally, a few have noted the touch controls are too sensitive and there is a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
No more bose.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. I switched from bose qcii earbuds to these. Too good of sound quality. The battery life goes on and on. Sony stole me from bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ODIN1123, great! We're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Good but somewhat overpriced
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great anc and sound but the standard sound profile is too bassy and the passthrough could be improved a bit and it is a bit pricy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaiG, Amazing! We're very pleased to hear you like the top notch noise cancelling and great sound quality of your Sony WF1000XM5. If the sound profile is too "bassy" to your liking, there are a variety of presets and custom features using the Sony | Headphones Connect App that tailors the sound to your personal preference. Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Too bad about Spatial Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Returned them because I have an iPhone and did not understand at the time that Apple Spatial Audio does not work with non-Apple devices. Duh.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sirwill, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you had returned your Sony unit.
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Sony earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is the best I’ve ever experienced for earbuds. I had to purchase after market foam tips to get the right fit. The cost is very high
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChanceT,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated. It's good to know that you were able to get the right fit for the headphones. To achieve the best fit and comfort, it is recommended to wear the headphones properly. You may refer to this link for more information:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony made the best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds that I have owned. Very impressed with noise canceling and clarity. I was at the gym and they were pumping music. I got a call and I answered the phone. The earbuds quickly switched to the call and had a quick conversation and then hung up. Noise canceling worked so good the caller never heard the music playing in the gym. Walking on a windy day down a sidewalk and had a conversation on the phone without any trouble. Different style music play well anywhere. Music automatically stops when responding to someone in a conversation is amazing. If you're listening to music the music stops and you can begin to have a conversation. Once the earbuds know you have stopped talking then the music will begin to play. I really like this feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamW, we're glad you are enjoying our industry-leading noise canceling headphones! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Cons mentioned:Touch controls
Solid
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones, only annoyances are that 1) the foam tips fall apart within a few months, 2) the touch controls go nuts when it rains a little, and 3) sometimes when cars pass by the bluetooth connection glitches for a few moments. The eartips is an easy fix (with more money of course) but the sensitivity in rain is so annoying when it happens and there isn't a way to turn it down or something. Oh well, maybe in 5 years when I get the WF1000XM7 it'll be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ishmam,
Thank you for the review. We're glad to hear that you like the headphones. We're sorry to hear that. Update the software of your headphones using Sony Headphones Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
We will surely take note of this feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
M4 to M5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds performed perfectly. I was able to add them to my phone, tablet, and computer seamlessly. The earbuds had even better noise canceling then the prior ones. The weight and size was a plus as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds out perform the Beats Pro fit but slowly slide out of my ears, adaptive ANC is awesome to change passthrough of ambient sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinS,
Thanks for commenting! We are thrilled to hear about your satisfaction with the amazing performance of your WF-1000XM5 compared to other headphones' brand. Also, we are glad that you're enjoying the auto adjustment of the noise canceling function by behavior recognition (Adaptive Sound Control Feature) of the headphones. We greatly appreciate your input about the fit. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! you will love it. battery last a long time too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanG,
You made the right choice! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from the prior model. Better noise cancelling, smaller and more fitted to the ear, and the same amazing sound you would expect from a pair of Sony ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Android4Life, we're glad you like the sound quality and fit of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. I had other ones that always started to fall out of my ears all the time and these ones I have never had that problem and the sound quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lightning, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Would buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation I use them while mowing my yard and working with power tools saws, grinders sanders etc. Sound quality is amazing and battery life is fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Averageordinaryguy, fantastic! We're truly delighted to learn about your satisfaction with the amazing sound quality, excellent noise cancelling feature, and long-lasting battery life of your WF1000XM5. We're looking forward to your future purchase and thanks for choosing Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use; has an app to adjust setting; fits perfectly into my ear and doesn’t fall off easily; sound is amazing; noise cancelling is magnificent; great to use in any activities; lots of cool features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vasg,
Fabulous! We are thrilled to know that you're well-pleased with the ease of use, customizable settings through the Sony Headphones Connect app, exceptional fit, industry-leading noise canceling function, amazing sound, and great features of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Bass, Sound quality
Best sounding ANC earbuds for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd set of W series (owned 3rd gen). They have amazing full clear sound. Every range of sound is in crystal clear presentation while the bass coddles that range like a warm blanket on a cold morning.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Pets!
We are truly delighted to hear that you are well-pleased with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the 5-star review and for trusting Sony!
- Romeo
Stunning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds are known for their excellent sound quality, comfort, and advanced features, making them a popular choice among tech enthusiasts. The sound performance is typically crisp and clear, with a good balance of bass, mids, and treble, especially in models like the Sony WF-1000XM5. The noise cancellation feature is one of the standout attributes of these earbuds, effectively blocking out external noise and providing an immersive listening experience. In terms of comfort, the earbuds come with various sizes of ear tips, allowing users to find the best fit for their ears, which is crucial for both sound quality and long-term comfort. The design is sleek and compact, making them easy to carry around. The battery life is impressive, with most models offering several hours of playtime on a single charge, and the charging case provides additional charges. The earbuds also typically come with features like touch controls, voice assistant integration, and water resistance, making them suitable for a variety of activities like workouts or outdoor use. However, some users may find the price point a bit high compared to other brands, though the features, performance, and build quality generally justify the cost. Overall, Sony earbuds are an excellent choice for those looking for high-quality audio, reliable noise cancellation, and modern features in a compact form.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techsupport88, We really appreciate your detailed review! It’s great to hear you’re enjoying your Sony XM5 earbuds and that the sound quality, noise cancellation, and comfort meet your expectations. Sony is committed to delivering top-notch audio experiences, and we’re glad you’re happy with your earbuds. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Fantastic ear buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are genuinely comfortable and sound fantastic. I know several people that actively use these all day and nobody has had anything negative to say about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Halbot9001, Thank you for the great review! Good to know you like the comfortable fit and fantastic sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Very happy...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the past 6 months i have tried probably 2 dozen pairs of buds. these have great sound and comfort. very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Serious Noise cutting Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello is anybody in here? Noise-canceling supreme. These are a premium product for cutting noise. I am a bit disappointed with the sound quality. Even with the settings in the Sony software, they could have better spatial sounding. Don't get me wrong they hit hard but I expect better from Sony Sound. It is there in the LinkBuds S so what happened here? Also, I feel the LinkBuds S are better fitting. You have to play with the ear tips to get a good comfortable fit. Sometimes I feel like they will fall out but that has not happened. No ear fatigue either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mspidey82,
Thank you for the review and we're glad to hear that you like the industry leading noise canceling of the headphones. Your feedback is greatly appreciated. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
An improvement over the prior version
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, improved from the WF1000XM4. Also, smaller size makes them less mobile when running. Noise cancelling is really solid, battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nope, That's very generous of you! We're truly pleased to hear you love your new Sony WFW-1000XM5 and you like that the earbuds are much smaller and lighter than the WF-1000XM4s. It's good to know you've seen the overall improvements of this earbuds over the previous model and these deliver exceptional sound quality, great battery life and, excellent noise cancellation. Thanks for your purchase and for choosing Sony! -Jess
- Pros mentioned:ComfortCons mentioned:Volume
Not as Dynamic as I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these expecting them to outperform my Galaxy Buds Pro 3, but I was disappointed. I spent the first few hours comparing both, and the Galaxy Buds Pro 3 delivered a more dynamic sound with richer bass that the XM5s just couldn’t match. The Galaxy Buds were also noticeably louder. On the positive side, the XM5s fit more comfortably than the Buds Pro 3. However, I found myself constantly readjusting them whenever I smiled or engaged in any activity, which became frustrating. Even after switching to the larger ear tips, the fit didn’t improve significantly. Overall, while the comfort was better, the sound quality and stability fell short of my expectations. I’ll be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mvocal,
We appreciate you taking the time to share your experience. We're sorry to hear that the sound and fit of your Sony XM5 earbuds didn't meet your expectations. To help enhance your listening experience, we recommend adjusting the sound quality mode and customizing the Equalizer/CLEAR BASS settings through the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html.
For a more secure and comfortable fit, you might find these tips helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html.
Additionally, here’s a complete guide to explore more adjustments: https://helpguide.sony.net/mdr/2963/v1/en/index.html.
We also recommend checking for firmware updates that may improve performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
We value your feedback and hope these suggestions help you get the most out of your earbuds!
If you need further assistance or have additional concerns, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Regards,
Maria