Customer Ratings & Reviews

Hi JuanC,

While we are thrilled to know that you love the amazing sound & quality of our WF-1000XM5, we are really sorry if its design didn't live up to your expectations and if it didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

We truly appreciate your feedback. Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hello RODRIGOC,

Thank you for choosing Sony!

We're elated to hear that the WF1000XM5 earbuds deliver excellent quality. Thank you so much for recommending them to everyone. Your positive feedback means a lot to us!

Best regards,
-Fred

Hello fredB,

Thank you for choosing Sony!

We couldn't be more pleased to learn that you recognize the WF1000XM5 the best earbuds you've ever owned. We're delighted that you appreciate the exceptional noise cancellation and sound quality. Your positive feedback truly motivates us to continue delivering outstanding products.

Best regards,
-Fred

Hi JovanyT, thanks for choosing and purchasing our product. We're glad you like the sound quality and fit of the WF1000XM5. We're sorry to hear that you have an issue with the audio playback and noise canceling feature of your Sony unit. Please set the earbuds to “Priority on stable connection” using the Headphone Connect app. Disable Speak-to-Chat feature. The Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played. It may sound like the sound skips when this occurs, but it is not a malfunction. Please follow this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip

If the noise canceling effects are not sufficient, please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi SamanthaR, This is great! We're also glad that your husband loves the WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Abelucho,

We are sorry to learn that the WF-1000XM5 did not provide the comfort you were seeking. We truly appreciate you taking the time to share this feedback with us.

Hearing directly from our customers helps us understand what is most important to you, and we will certainly share your comments regarding the fit and design with our product development team for their review. Thank you for your honesty, as your input provides us with valuable insights as we continue to refine our products.

We appreciate you giving Sony a try!

Regards,
Dominick

Thank you for the fantastic review, BenB!

We are absolutely delighted to hear that you find your WF-1000XM5 earbuds to be "Amazing"! It's incredibly rewarding to know that you are thoroughly enjoying both the great sound quality and the powerful noise canceling features.

We engineered the XM5s to deliver a truly immersive, distraction-free audio experience, and your feedback is a wonderful validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Pioneerelite,

Amazing! We're glad that you are enjoying the sound quality and dedicated app (Sony Headphones Connect) of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi DantheMan,

We're delighted to hear you're enjoying the clear sound and noise cancelling technology on your WF-1000XM5 earbuds—it's great to hear it is helping you block out noise and focus!

Thanks for sharing your positive feedback and choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Tabi, we're glad you like the sound quality of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi ChristopherC,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the app and noise canceling function is greatly appreciated.

When using the headset, you may hear vibrations transmitted through your body while walking or running, and you may also hear biological sounds such as heartbeats and breathing sounds. This may occur due to the nature of the product and is not a malfunction. When the noise canceling function or Ambient Sound Mode is turned on, vibrations from walking, running, or shaking of the head may be transmitted through the body, and be heard as rattling or popping noises. This may occur due to the nature of the product and is not a malfunction. You may also find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html

Hope this helps. Thank you for choosing Sony!

-Ralph

Hello Drew,

Thank you for choosing Sony!

We’re honored to hear your thoughts on the WF1000XM5 earbuds and appreciate your previous experience with the WF1000XM4. To help you explore all the new features and improvements, here’s a detailed video overview: https://www.youtube.com/watch?v=pLJ6Mos0ki4. We hope this helps you get the most out of your earbuds. Thank you for sharing your feedback.

Best regards,
-Fred

Hi Neal, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hello Alex,
Great! It's nice to hear that you are comfortably using our WF1000XM5 and are pleased with the sound quality as well. Thank you for choosing Sony! - Marco

Hi IreneH,

That's wonderful! We are thrilled to hear you find the WF-1000XM5 earbuds fantastic and are enjoying their great quality and sound.

Thanks for choosing Sony.

Best regards, Eliab

Hi Joey,

That's awesome! You've definitely made a great choice! We are very happy to know that you're well-pleased with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star rating and for commending Sony!

- Romeo

Thank you for your review, NikM!

We are so pleased to hear that you are enjoying the good sound from your WF-1000XM5 earbuds and that they provide enough of both bass and crispiness! We specifically tuned these earbuds to deliver that clear, balanced, high-resolution audio experience, so your feedback is great to receive.

It's wonderful to know you'd recommend them! Thank you again for choosing Sony.

Best regards, Gus, Sony Social Media Team

Thank you so much for your wonderful feedback on the WF-1000XM5, AnthonyM! We're thrilled to hear that you're enjoying the exceptional sound quality and bass, and that our earbuds have become your top choice for everyday use. Your recommendation means a lot to us. If you ever have any questions or need tips to get the most out of your WF-1000XM5, please feel free to reach out. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi MIEK,

Thank you for choosing Sony!

We’re elated to hear that the WF-1000XM5 earbuds have been your preferred choice for multiple years in a row. It’s a true pleasure to know they continue to deliver the quality and performance you expect over time. Thank you for your loyalty.

Best regards,
-Fred

Hi BigTechFan, Fantastic! We're delighted to hear that you're still enjoying the exceptional quality and performance of your WF-1000XM5 after 8 months of use.Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo