Customer Ratings & Reviews

Hello BrianP,

Thank you for choosing Sony!

We're immensely pleased to hear that you love the WF1000XM5 Earbuds! It's fantastic to know that you were able to get such a great deal with the price match. Your support means a lot to us, and we hope you continue to enjoy your earbuds!

Best regards,
-Fred

Hi kevend, Thanks for the perfect rating! We're happy that you like the noise canceling feature of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig

Hi Protector,
Thank you so much for sharing your feedback with us. We're really sorry to hear that your WF-1000XM5 earbuds didn’t fit well and that one side stopped working.

For the fit, we recommend trying the different ear tip sizes included in the box, sometimes a different size can make a big difference in comfort and staying in place.

For the side that stopped working, we’d like to help get this fixed for you. Please reach out to our support team with your product details and we’ll guide you through troubleshooting steps.

Find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony and bringing this issue to our attention.
Warm regards,
Estefany

Hi DavidD,

Thank you for the review and we're sorry to hear what happened with your headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience.

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

We also recommend using the equalizer of the Sony Headphones Connect app for better audio experience.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hello DanielC,

Thank you for choosing Sony!

We’re delighted to learn that you’re enjoying the WF-1000XM5 earbuds! We’re confident that you will keep experiencing the outstanding noise-canceling capabilities and sound quality they provide. Enjoy your listening experience!

Best regards,
-Fred

Hi SimonL,

Fantastic! We are truly happy to know your satisfaction with the amazing performance of your WF-1000XM5. We are also thrilled that you've noticed the great improvements of these headphones from the previous version.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Adam,

You made the right choice with the Sony WF1000XM5! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi bossbk Amazing! We're delighted to hear that you are enjoying your WF-1000XM5 Industry Leading Noise Canceling Truly Wireless Earbuds. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Gary,

We appreciate the 5-star rating and we're glad to hear that you like the features of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-David

Hi OceanThunder,

You made the right choice! We're glad that you are enjoying the sound quality, connectivity, and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi User1,

You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi PavanS, Thanks for the positive feedback! We're happy that you are satisfied with your new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi Rlionel, Thank you for giving the WF1000XM5 a perfect rating! Good to know you had an amazing customer service experience and we're glad you like the awesome sound quality this unit delivers. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi cccc, thanks for choosing and purchasing our product. We're glad you like our industry-leading noise canceling earbuds. We're sorry to hear about what happened to your Sony unit. We have our Support Team that is always happy to assist. If you require any additional support with regard to this product, you may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hello Elio,
Perfect! Thank you for noticing the changes and improvements of our Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds. We're glad that you appreciate the improvements and enjoying the sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco

Hi EdgarA,

You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi EricR,

While we are glad to hear about your satisfaction with the amazing sound quality of our WF-1000XM5, we are really sorry if you're having connectivity issues. This is certainly not the experience we were hoping you would have. We'd love to help you isolate this problem. To start, if you haven't already, we suggest updating your WF-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads

The WF-1000XM5 is compatible with devices that support Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless audio/music playback. If your connectivity issue persists, please refer to the following articles:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
https://www.sony.com/electronics/support/articles/00298369
https://www.sony.com/electronics/support/articles/00097458

I hope this helps.

Should you need more technical assistance/information with our product, please email us at socialsupport@am.sony.com with the following details so we can better assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi LuisC,

Amazing! We're glad that you like the design and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph