Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10111488
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Better than Airpods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds with true noise cancellation. It has spatial recognition and helps reduce outside noise. Loved the fit of these earbuds better than my airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LakshmiP, we're glad you like our industry-leading noise canceling earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Review over Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was amazing but the fit wasn't as great. The sound quality is worth it but the fit isn't great if you're gunna use it while running or working out. Otherwise, the sound quality is better than the Bose imo
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giovanni,
Thanks so much for sharing your feedback on the WF-1000XM5. It's fantastic to hear that you're loving the sound quality.
We're genuinely sorry, however, that the fit isn't quite working out for you, especially during activities like running or working out.
To help you get that perfect seal and stability you need for active use, we strongly recommend you experiment with the different sizes of ear tips included in the box. Even a slight change in size can make a huge difference in stability and overall seal.
We hope this suggestion helps you get the secure fit you need!
Thanks for considering Sony and for your feedback.
Warm regards,
Estefany
Good but expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good but too expensive. Hopefully the battery life will be better than the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorP, we're glad you like your new headphones. We appreciate your feedback regarding the pricing of this WF1000XM5. Thanks for choosing Sony! Enjoy! ~Earl
- Pros mentioned:Sound quality
Amazing sound and build, poor everything else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, by far some of the best sounding earbuds I have ever used. It's a shame that the touch controls make them impossible to put in without touching everything, they are quite uncomfortable (and I sleep with earplugs so I am used to them), and the noise cancellation is basically non existent, you can not tell the difference between it being on and off, the only real cancellation comes from the foam tips and it being earplugs. I switched to the bose qc ultra earbuds that have amazing noise cancellation, comparable sound quality, and better comfort and controls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi C091,
Thank you for sharing your feedback about the WF1000XM5 earbuds.
We're glad to hear you enjoyed the sound quality, but we’re sorry to learn that other features didn't meet your expectations. Your input regarding the touch controls, comfort, and noise cancellation is valuable and will help us improve.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with WF1000XM5/B.
Thank you for considering Sony, and we hope you’ll give us another chance in the future!
Sincerely,
Maria
Prettay saweet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works a pretty good, wish it connected to more than 2 multiple devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasP,
Thanks for your review of the WF-1000XM5 earbuds, it's fantastic to hear you're enjoying them!
We understand your desire to connect to more than two devices simultaneously, and we appreciate you bringing this to our attention. The WF-1000XM5 earbuds are designed with a multipoint connection feature that allows them to be connected to two devices at the same time. This is a great feature for switching seamlessly between a phone and a computer, for example.
While we recognize that many users would benefit from connecting to more than two devices, this is a limitation of the current Bluetooth technology used in the earbuds. We are always working to improve our products and features, and we will be sure to pass your feedback on to our engineering team for future consideration.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team
- Pros mentioned:Sound quality
Great little buds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of ear buds. Noice cancelling is on point, and music sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bill,
Thank you for choosing Sony!
We're elated to hear that you are enjoying your WF1000XM5 earbuds, especially the effective noise cancelling and amazing sound quality. Thank you for your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best in ear true wireless yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Sony over ear WF-1000XM5 headphones and loves them so much I decided to try these in ear headphones understanding that Best Buy has a great return policy. Obviously there was no return given the stars rating. These things are amazing. The noise cancelling is incredible and the companion app is great allowing multiple devices to be used. Overall I’m thrilled with these and find myself using them for more than yard work as originally planned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you for the amazing review! We're very happy to hear that you love the incredible noise canceling, companion app, multipoint connection, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
cool earbuds before i washed em
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic sound, great ease of use and really cool features that flow with the experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KlausM,
Thank you for choosing Sony!
It makes us really happy to hear that your WF-1000XM5 earbuds deliver fantastic sound, are easy to use, and offer cool features that enhance your overall experience. Enjoy every listen!
Best regards,
-Fred
- Pros mentioned:Sound quality
The Sony wF1000XM5 earbuds are a great purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds, the sound is crisp, the boise canceling is great. The only issue I've had is finding a tip that fits my ears perfectly since I'm between the size small and medium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreannaB, Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying your new Sony XM5 earbuds, particularly their sound quality and noise-canceling features. If you're having trouble with the fit, try gently twisting the earbuds to insert them deeper into your ears for a more secure fit. For additional tips on wearing your earbuds, we recommend checking out this helpful link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.
Thank you for your patience! We look forward to getting you back to enjoying your earbuds.
Sincerely,
Maria
- Pros mentioned:Sound quality
Solid upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM-1000 3, and these are pretty much better in every way. Smaller, longer battery life, better sound/call quality, better anc. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayden,
Amazing! We're thrilled that you like the size, battery life, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just good not the best just good. Noise cancellation isn’t the best ear buds actually comfortable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Carl
Thanks for the review! We appreciate the comments and the feedback as Sony always strives to deliver the best quality products! We are glad you are enjoying your Sony earbuds and its comfortable and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a nice day!
-DiegoV
Perfect Hearing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Earmuds Work Perfectly Especially When Enyoing Sports Games Like Nba And Nfl To Hear Both The Music And Sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Super, thanks for the review!
It is truly wonderful to know that your WF-1000XM5 earbuds are working perfectly for you, especially while catching your favorite NBA and NFL games!
We really appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and good for Sony better than apple…. Happy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Bwired!
We are delighted to hear you are happy with the WF-1000XM5 earbuds, and especially thrilled that you find them to have great sound and be better than the competition!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of these earbuds meets or exceeds that of my Sony WH-1000XM4, the over-ears these replaced. These earbuds connect much faster via Bluetooth. Sony's app continues to have great features, like a tuneable equalizer. I prefer these earbuds to Apple's AirPods Pro (2nd generation), which I returned in favor of keeping these. The microphone is great for calls indoors, although there is wind-noise outdoors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Thank you for the amazing review! We're thrilled to hear that your new Sony WF1000XM5 has exceeded your expectations. And good to know you're enjoying the quick and seamless Bluetooth connectivity, great call quality, and excellent Sony Headphones Connect app features. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good sound, but bad physical design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but bad design on the housing. It is hard to grab them out of charging box or you can easily drop to ground. All is because the material Sony choose is “slippery”.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chien, Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the excellent sound quality of your Sony XM5 earbuds. However, we regret to learn about the challenges you are facing with the material. Your feedback is invaluable as we work to enhance our future designs. We appreciate your trust in Sony and hope that this issue does not hinder your enjoyment of the remarkable sound quality of your earbuds! -Maria
- Pros mentioned:Sound quality
Good gadget
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality Although right bud goes blank sometimes having to reinsert to the charger
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Cbano42!
We are so pleased to hear that you are enjoying the Excellent sound quality of your WF-1000XM5 earbuds. Delivering that high-fidelity audio experience is our top priority!
We also appreciate you bringing the issue with the right earbud intermittently going blank to our attention. That is certainly not the seamless experience we intend, and having to re-insert it into the charger is frustrating. This is often a temporary issue that can be resolved with a specific troubleshooting step, such as cleaning the charging contacts on both the earbud and the case, or performing a reset of the earbuds.
We would like to help you resolve this permanently. Please reach out to our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so our specialists can guide you through these quick fixes and ensure both earbuds work reliably for you.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sound and features... but the fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are awesome and i love them. Top notch sound quality and features, i can tell its made by sony. My main complaint is the fit. They seem to be fairly big in my ears and start to hurt just after 10 minutes. I have always had average sized ears, but this seems to be bothering me. I'm thinking about returning them. But if they fit someone else well, they really are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, We're glad that you like the sound quality and features. To keep the headphones from falling out, kindly adjust the fit of the headset units to your ears. Please check the Help Guide for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Excellent sound, perfect noise cancelling, bad fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title states, these headphones are fantastic. They sound good, cancel out almost all noise, and are easy to use. I just wish they fit in my ears. My ear canal is just too small for the smallest size, leading me to have a huge headache after about 10 minutes of use. However, some 3rd party ear inserts from either CharJenPro on Amazon or COMPLY ear tips will solve that for you. 4/5 overall. If the foam wasnt so stiff it'd be a 5/5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seeyalater, thanks for commenting. We are happy to hear about your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
We value you & your input, and thanks for choosing Sony!
Best regards,
Romeo
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them for work and they are everything I was looking for in a wireless earbud. They last my entire work day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackM,
We are thrilled to hear that the WF-1000XM5 earbuds are meeting all your needs for the workday! It’s great to know the battery life and performance are keeping up with your professional schedule.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Ear pods
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it it super comfy and a lot off settings I could deal with it Sounds amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chino,
Perfect! We're thrilled that you are enjoying the comfort, sound quality, and adjustable settings of the headphones. Thank you for choosing Sony!
-Ralph