Customer Ratings & Reviews

Hi 3xtsyy,

Thanks for commenting. We are happy to hear your satisfaction with the cool design & performance of your WF-1000XM5. We truly appreciate your feedback regarding the tracking function, and we apologize if these headphones don't support it.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi DylanO,

Fabulous! We are truly delighted to know that you are satisfied with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you for choosing Sony!

Best regards,

Romeo

Hi Murad,
Thank you so much for such a great review! We're thrilled to hear your enjoyable listening experience with the superb sound quality of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products and aim to provide the greatest experience possible. Thanks for choosing Sony! - Kris

Hi Thoory, we're glad you like our product, Thanks for choosing Sony! ~Earl

Hi Jamgar, thank you for sharing your feedback, and we're sorry to hear that the noise cancellation performance of the WF-1000XM5 did not meet your expectations, especially during your flight. We appreciate your positive comments about the earbuds' portability and sound quality.

Noise Cancellation can be influenced by several factors, and we want to help you get the best experience possible. Here are a few troubleshooting steps you might find helpful:

- Ensure the earbuds fit properly in your ears with the best size earbud tips for each ear, as improper fit can significantly reduce noise canceling effectiveness. The Sony | Headphones Connect app can help you measure air-tightness and find the optimal tip size.
- Confirm that Noise Canceling mode is activated, not Ambient Sound mode. You can toggle this directly on the earbuds or in the app.
- Try turning off the Adaptive Sound Control feature in the app, as it can automatically adjust noise cancellation based on detected activity, sometimes switching modes unexpectedly.
- If you’ve already checked these settings, you can reset or initialize the earbuds as a next step—returning them to factory settings to resolve potential software glitches.
- It’s important to note that while the WF-1000XM5 provides strong noise cancellation, it is most effective for low-frequency sounds such as engine noise from vehicles or planes, but some higher-frequency sounds may not be fully canceled.

If you continue to experience issues after trying these steps, please reach out to our support team for further assistance, as we’re committed to ensuring your satisfaction with our products.

Thank you again for your honest feedback—it helps us improve our products and service.

Best regards,
Gus
Sony Social Media Team

Hi KeithC, Thank you for the positive review! We're thrilled to hear you like the excellent sound quality and ease of setup of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi perfect, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue wearing your Sony unit. You can find this link helpful in wearing the headset:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi MonteW,

Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Robbie, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl

Hi DeshayneB, sweet! We're glad you love your new earbuds! Thanks for choosing Sony! ~Earl

Hello Rlp328,

Thank you for choosing Sony!

We’re elated to hear that you regard the WF-1000XM5 earbuds as the best you’ve ever owned. Your kind comparison to other brands truly reflects the quality and innovation we dedicate ourselves to delivering. It’s incredibly rewarding to know our product has made such a positive impact for you.

Best regards,
-Fred

Awesome, Med3! Glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig

Hi DigedaP,

Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing an issue when using them for phone calls. To resolve this problem, let's try to isolate and address it by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00232102
https://www.sony.com/electronics/support/articles/00298369

Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony.

Best regards,

Romeo

Hi Eric,

You made the right choice with the Sony WF1000XM5! We're glad that you are enjoying the noise canceling function and fit of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Thank you for the wonderful review, Spen!

We're thrilled to hear that you feel it "doesn't get any better than these" when describing your WF-1000XM5 earbuds! It’s great to know that you are enjoying the premium audio quality.

We also appreciate you noting that the connection and usability are "pretty seamless" even when paired with your iPhone. We work hard to ensure our products deliver an exceptional experience regardless of the device you use, and your feedback is a great validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi MohammedA, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi TommyM,

Very nice! We're glad to hear that you're enjoying the sound and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi Quality,

That's great! We're glad to hear that you like the fit and sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hello JimG,

Thank you for choosing Sony!

We couldn't be happier to hear that you love the WF1000XM5 earbuds and plan to purchase them again! Your loyalty means a great deal to us, and we're grateful to be part of your audio experience. Thank you for your kind words and continued support!

Best regards,
-Fred

Hi ShaW, Thank you for the feedback on your experience with your WF1000XM5! We're glad to hear it works really well for music and calls. We appreciate your suggestion regarding the app's user-friendliness and will take it into consideration for future updates.
Regarding the fit of the earbuds, we recommend trying different sizes of the included ear tips to ensure a more secure fit. This can help prevent the earbuds from feeling like they are slipping out. For more details on how to wear them properly, please refer to this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Hope this helps and thanks for choosing Sony! -Sam