Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10735689
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great earbuds, but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually buy JBLs on sale every year for different purposes. They're solid and they sound nice. Apple Beats are nice as well, but abit overpriced. Samsung earbuds sound nice, but they don't last. So it was time to try Sony earbuds. Alright, using the sound connect software I was able to get the equalizer the way I wanted, and voice control working in a reasonable fashion. Again, they sound nice, are they the best sounding earbuds I've heard? No, higher end JBLs sound better, but these do sound better than my Apple Studio Beats earbuds. Now onto the negatives. Like I mentioned, these sound good, but only as good as JBL Tune 235s which sounds great BTW. Better than my JBL Endurance 2 earbuds. They sound better than my Beats, but not as good as my JBL Live 2 Free TWS. Those are about $110 cheaper on sale compared to the Sony WF1000XM5s. Summary: Overall build quality seems nicer on the Sony's WF1000XM5 compared to JBLs. Honestly, they're the 2nd best overall just right behind my JBL Live Free 2 TWS. All important question, are these worth the money? On sale, and you're a Sony guy (I own several over the ear Sony headsets) it's a yes. If you're new to high performance earbuds, go with higher end JBLs. You're not losing much, the software is good, and they sound great for the price. Overall, the Sony's are still a 5, if I did not have the higher end JBLS, I wouldn't be anything to complain about.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HabaBone,
We're pleased to learn that your Sony earbuds have impressed you with their build quality and versatile sound connect software. Thank you for sharing such a thoughtful 5-star rating—it's great to hear you were able to customize your equalizer and voice control to your liking. The robust design and flexible software really help deliver a premium experience for music lovers and longtime Sony fans alike.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Best Sound & Call Quality. Worst Controls & App
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike most users, I maximize my earbuds for work, all-day use, focused on calls. Ever since Jabra left the US market, i had been on a hunt for a proper replacement. Unfortunately Sony doesn’t have a solution. Pros: Sound Quality, both for music and calls. Noise Cancellation, Hear-Through is world class. Battery Life, gets me through the day. Surrounding Noise Sensors are world class. Cons: Janky Sony App, feels like it was created by kids. Haptic Touch Buttons, rarely works. No Voice Confirmation for actions. No Mute for Calls (dealbreaker). Overall, if you want the best sound, clearest phone conversations, and best sensory technology, these are the best in the business. Just the cons outweigh the pros for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Balln2k20,
Thanks for your detailed and insightful feedback on the WF-1000XM5 earbuds. We truly appreciate you sharing your experience, especially your focus on using them for work and all-day calls—It's great to hear that you find the sound quality, noise cancellation, and battery life to be world-class!
We also want to thank you for bringing the specific cons to our attention. Your feedback about the app, touch controls, lack of voice confirmation, and particularly the absence of a mute function for calls is extremely valuable. We understand that these features are essential for a work-focused user like yourself, and we're sorry that these shortcomings have impacted your overall experience.
We take these comments seriously and will share them with our product development team for future improvements. We're constantly working to enhance our products and user experience, and insights from users like you are crucial to that process.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation which was just as good, sound is great fit is the same, battery life I feel is improved, the case is a little slimmer so that's nice, but I dislike the glossy finish
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TobinC,
Thank you for choosing Sony!
It's great to hear that you've noticed improvements in the new WF1000XM5 generation, especially in sound quality and battery life. We're glad to hear that you like the slimmer case design and understand about your concern about the glossy finish. Your feedback is very valuable to us and we will take it into consideration for future improvements. If you have any other comments or suggestions, we would be happy to hear from you. Thank you for sharing your comments.
Best regards,
-Fred
Had to get new ear buds and liked my Sony X4...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound good and hold a charge well, but I think I the X4 (previous model) was better as far as fit and staying in my ears, as far as the noise cancelling they were better, and a little bigger and easier to get out of the case. I will keep the new X5...just think the 4's were a little better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, Thank you for the positive review! We're so pleased to hear you like top-notch noise cancellation of your new Sony WF1000XM5. We appreciate your feedback about the fit. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. Thanks for choosing Sony! -Sam
Good sound odd settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently switched from Jabra (loved most of their products) because BB doesn't carry them anymore. They fit well, have good sound but there are a few odd settings and non customizable button kayouts that would help me.enjoy this product better. Would love Jabra back but for now these will do.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshW,
We're pleased to learn that you’re enjoying the fit and sound quality of your Sony earbuds. Thank you for sharing your 4-star rating—it means a lot. We appreciate your feedback on the button layout and settings, and will make sure it reaches our team. One of the standout features of your Sony WF1000XM5 earbuds is their advanced noise-cancelling technology, which helps create an immersive listening experience wherever you go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
FANTASTIC EARBUDS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding earbuds I've ever tried. Fantastic sound quality, comfortable to wear, they fit very securely in the ear without worry of falling out. They are packed with features. Industry leading noise canceling but i think ANC has a ways to go with earbuds in particular. I very much appreciate these earbuds. For the premium price I'd have liked to have a nicer case for them though the case geels a bit plastic and cheap. But overall very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metaphorik, we're glad you like the sound quality, comfort and noise canceling feature of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Better then galaxy buds 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way more comfortable doesnt fall out much. And music is nice to kisten to. Wish it was a bit louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xboxseries,
We greatly appreciate your 5-star review of the WF-1000XM5 earbuds! It's fantastic to hear that you're experiencing way more comfort and that they don't fall out much, which is a significant improvement we aimed for with this model. We're also delighted that you find the sound quality great!
We understand your desire for them to be "a bit louder." While we design our products to deliver optimal sound quality at safe listening levels, you can often adjust the volume directly on your connected device. Additionally, the Sony Sound Connect app offers an equalizer feature that allows you to customize the sound to your preferences, potentially giving you that extra boost you're looking for.
Thank you for choosing Sony. Have a great day!
DiegoV
Unmatched Sound and Silence in a Compact Package
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are a standout choice for audiophiles and casual listeners alike. These headphones deliver exceptional audio quality with crisp highs, robust mids, and deep bass, thanks to Sony's industry-leading noise-canceling technology. The design is sleek and compact, making them comfortable for extended wear, and the ergonomic shape ensures a secure fit in the ear. Battery life is impressive, with up to 8 hours of playback with noise canceling on and an additional 16 hours available through the compact charging case. This makes them ideal for long commutes or extended listening sessions. The headphones also feature quick charging, providing about an hour of playtime with just a five-minute charge. Connectivity is seamless with Bluetooth 5.2, offering stable connections and compatibility with a wide range of devices. The intuitive touch controls are responsive and can be customized through Sony's Headphones Connect app, which also allows for personalized audio adjustments. Overall, the Sony WF-1000XM4 headphones are an excellent investment for those seeking top-tier sound quality and noise cancellation in a portable, stylish package. Whether for travel, work, or leisure, these headphones are sure to enhance your audio experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenN,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! It's wonderful to hear your satisfaction with the exceptional sound quality, sleek design, noise cancellation, long battery life, seamless connectivity, and overall performance of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
Excellent Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Bluetooth headset. This Bluetooth has a wide sound stage and an eight hour battery life. It has several sizes of ear bud tips and you can connect two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frog!
Thanks for sharing your review! We are thrilled to hear that your experience with the WF-1000XM5 has been so positive.
We appreciate you choosing Sony!
Best regards,
Estefany
Best Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best earbuds. Great sound, comfortable fit, and they stay in your ear while being active.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachOnABoat!
Thank you for your kind words about the WF-1000XM5 earbuds! It brings us great joy to hear that you appreciate their exceptional sound quality and comfortable fit. We’re also glad to know that they stay securely in your ears during your activities.
Thanks for choosing Sony!
Best regards,
Estefany
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation was pretty good sound quality.I give maybe a four out of five rating , higher volume , not as good as I would think. I'd say there are o k and or fair product for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobA,
Thank you for choosing Sony!
We're excited to hear that you appreciate the noise cancellation and sound quality of the WF1000XM5. Thank you for your honest rating and feedback on the volume and overall value. We appreciate you sharing your thoughts with us. For the best sound performance with your WF1000XM5, we recommend using the equalizer to customize the audio to your preference.
For the best sound, try customizing the equalizer—watch this video to learn how: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00336737.
Best regards,
-Fred
Great Battery and Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality and batteries. Wish it had one size smaller ear tips but the smallest option fits almost perfect for me. Great variety in sizes for different sized ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luv2fish,
We are pleased that you're enjoying the sound quality and battery life of your WF-1000XM5. It is great to know that the variety of included earbud tips allowed you to find a fit that works well for you.
Thanks for choosing Sony.
Best regards,
Eliab
Best earbuds by Sony so far!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earbuds are the best!! Not only do they get me through workouts and daily tasks without any issues, they get me through workouts without any extra stress about them wanting to fall out of my ear! I would highly recommend these earbuds for anyone who’s always on the go and is constantly filled with the urge to listen to music, especially if you enjoy great sound quality and overall great build quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andym,
Thanks for your enthusiastic review of the WF-1000XM5 earbuds! We're absolutely thrilled to hear that they are the "best" earbuds for you.
It's fantastic to know that they're a reliable companion for your workouts and daily tasks, and that you can enjoy your music without any stress about them falling out.
We also appreciate you highlighting the great sound and build quality—Your recommendation means a great deal to us, and we're so glad we can provide a premium listening experience for someone who is always on the go!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Best earphones out.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and very comfortable to wear. Noise canceling is some of the best I’ve experienced in earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MichaelP!
We are absolutely thrilled to hear that the WF-1000XM5 is delivering that best-in-class experience for you! We put a lot of engineering into our Integrated Processor V2 to ensure the noise canceling is truly transformative, and it’s wonderful to know it’s hitting the mark.
It’s also great to hear that you're finding them comfortable for daily wear. We know that great sound only matters if you can enjoy it all day long!
Thank you for choosing Sony and for sharing your experience with the community.
Best regards,
Gus,
Sony Social Media Team
Better than the great XM4!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a pair of XM4's that I lost, and I definitely prefer them! They are lighter, more compact, fit in the ear more comfortably, and sound at least as good. The XM5's, like the previous model, simply sound better than any earbud I've ever had, and the app allows you to tailor them to your taste. I can't recommend them too highly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, perfect! You've certainly made a great choice! We are extremely pleased it suits your needs and expectations. Thank you very much for sharing your amazing experience with your WF1000XM5 and for trusting Sony! - Romeo
Better ANC and more comfortable, odd mode bug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved ANC, and definitely smaller and more comfortable than my WF-1000mx4’s. The only issue I’ve had is using them to mow the lawn: the loud mower sound seems to periodically confuse them and I have to switch the mode back to noise-cancellation. I didn’t have that issue my xm4’s. Battery life is amazing for a small pair of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crumas, Amazing! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these earbud headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for leaving us such a wonderful review! -Jess
The best earbuds out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature is amazing. I work in a sheetmetal shop, the noise produced is deafening. I can barely hear anything in the background. The fact that you can change the sound for differnt types of music/podcast makes all the difference. I HAD THE XM4 and the new XM5 sleek and much more comfortable fit makes these the best on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanH,
Thanks so much for the fantastic 5-star review! We're thrilled to hear that the WF-1000XM5's industry-leading noise canceling is making such a difference for you, especially in a demanding environment like a sheet metal shop. We also appreciate you noting the improvements from the previous model; the new sleek design and comfortable fit are key features we're very proud of.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
Besr Earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I has The previoua generation which I loved the sound quality, and confort, the only dislike was the size they were big and bulky, so when The new version came out I was exited and traded mine in first big change I noticed was the size, they were way smaller, sound quality was the same so I would really recommend them this is a perfect xmas gift for those who like running they are ater proof and stay in your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FideReview, Thank you for upgrading to your new Sony WF1000XM5! We're glad you like the more compact design, rich sound quality, IPX4 resistance rating, and secure fit which is perfect for your daily running sessions. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Not Cheap, But Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a pair of Jabra Elite Active 75t earbuds for a few years and was satisfied with them. But age caught up with them and the right bud stopped working. After researching these Sony XM5s consistently came out on top. The build quality is what you'd expect from a pair of $300 earbuds. The memory foam ear tips are very snug yet comfortable and seal well in my ear. The sound is incredible. The difference from the Jabras is very apparent. Good, solid bass with treble response clear but not brassy. The earbuds simply give high quality sound across the rated audio range. Support for Spatial Audio or ATMOS provides an amazing listening experience. All in all these are by far the best earbuds I've owned and that includes a pair of Bose Free SoundSport. The noise cancelling is very adequate. I have no experience with Bose or Jabra to compare with. But, the one issue with using noise cancelling is motion. If you're working out, running, or even mowing the yard that motion drives noise cancelling crazy with very irritating scratchy sound. Touch controls are configurable with the phone app. This is also where you can disable noise cancelling and Ambient Audio. The software also offers several other parameters to configure such as tone and balance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnthonylP,
Thank you for sharing your awesome feedback. Your review of our WF1000XM5 is on point and highly appreciated! We're glad that you are pleased with the overall quality, smart features and performance of our XM5. Thank you for choosing Sony! - Marco
Amazing sound but weird fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive used many earphones and they defintely sound the best but the way it fits into my ear feels weird. And the connectivity has a lot of drop outs during crowded areas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HuyN,
Thank you for considering Sony products.
We sincerely apologize that, despite the exceptional sound quality of the WF-1000XM5 earbuds, you are experiencing issues with fit and connectivity reliability in crowded areas. We truly appreciate your feedback and understand how frustrating inconsistent connectivity and discomfort can be, especially when you depend on seamless audio performance.
Regarding Fit: We understand that ear shape and comfort preferences are very personal. The WF-1000XM5 comes with unique noise-isolating ear tips in three sizes (S, M, L). We recommend trying each size to find the best fit, as ensuring a proper seal can greatly enhance both comfort and stability.
For Connectivity Dropouts, please follow these steps:
Firmware Update to Version 6.1.0: Installing the latest software can improve performance and functionality. You can find detailed update instructions here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Reset the earbuds: This clears temporary issues without deleting pairing information. Instructions are available here:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initialize (Factory Reset): If issues persist, perform a full factory reset. Please note this will erase all pairing data. Detailed instructions can be found here:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred