Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10735689
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-1000XM5 True Wireless Noise Cancelling Earbuds for their sound quality, battery life, and comfortable fit. Many appreciate the bass and noise cancelling, as well as the lightweight design. Some customers find the initial connectivity frustrating, and others feel the product is a little pricey. Additionally, a few have noted the touch controls are too sensitive and there is a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit great. Use them mostly at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Awesome! We're glad to hear that you are enjoying the sound quality and the fit, especially during your workout sessions at the gym. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
One of the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice battery life good sound a little bit big for my ear, still comfortable, noise cancelling ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerardD,
Thanks for commenting! We're extremely pleased to hear about your satisfaction with the amazing sound quality, very comfortable fit design, long-lasting battery life, and exceptional noise canceling feature of your WF-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
A gret pair of ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my son. He says they are wonderful and truly noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jloe!
We are so happy to hear that your gift was a hit! It’s wonderful to know that your son is enjoying the wonderful sound and finding the noise-canceling technology to be truly effective. We designed the WF-1000XM5 to provide an immersive, distraction-free experience, and it sounds like they are doing exactly that.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Satisfied gift giver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was purchased as a gift, and the recipient loved it. They previously had the XM4, and is happy that the XM5 is much smaller and love the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi S767, we're glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Sony WF1000XM5 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them comforable to wear sound quality is good once sync to phone for the first time they automatically connect once taken out of the box
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristinaP, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound, uncomfortable fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was honestly amazing! But the noise canceling and comfort of the headphones made them 3-4 stars to me. The headphones were very uncomfortable to wear after a long periods of time or if you fall asleep on them (like on a plane). Compared to the AirPods they AirPods for me have a better fit and noise canceling. For sound though it definitely goes to the Sony. It may be because I have smaller ears so the more average ear may have better luck with fit and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carolina, Thanks for the feedback! We're glad that you like the sound quality. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps. Thanks and regards, -Craig
- Pros mentioned:Sound quality
The best so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried almost every wireless earbuds from apple, LG, Sony, Jbl, LG, anker, etc and these are simply the best and the only pair honestly worth over $100. The sound quality is similar to wired earbuds in the 250-400$ range, they can connect to any 2 devices at a time (not just Apple or just Android or just pc) so you can hear your phone and pc without having to reconnect to Bluetooth, the noise canceling is good. The only real issue is that the foam tips it comes with are too rubbery and chafe my inner ear canal where they sit. I got comply foam tips instead and now these earbuds are pretty much perfect to me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nitro,
Fantastic! You've definitely made a great choice! We are extremely pleased to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. Your feedback with the supplied earbud tips is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good or bad?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, just some of the features dont work as well as you would expect them to. The google assistant can be a bit frusterating, and the the touch sensitivity for headpjones isnt that good. i have to tap a few times to turn on/off noise cancellation. Noise cancellation sometimes turns on/off by itself idk if its an issue w just my earphones alone, maybe cause i habe longer hair? When your working out you can somewhat hear headphones bouncing in ear. I love thebsound quality tho, makes it worth it. Wish theyd fix the additional features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YvanO, Thank you for the feedback on your experience with your new Sony WF1000XM5. We're glad to hear that you like the amazing sound these earbuds delivers. At Sony, we are always looking to improve our product quality and features. We have noted your input about the Google assistant function and will be sure to forward this feedback to the appropriate department.
And we also apologize for any inconvenience that you experienced with some of the features of your Sony WF1000XM5. For touch control sensitivity issues, please follow some of the steps and guidelines provided on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779987.html
If the Noise Canceling function turns on/off randomly or changes unexpectedly, please follow the troubleshooting steps on this link to resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00229328
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I consider myself an audio file. I spend a lot of money on audio. I was very skeptical about buying these headphones. Typically I buy beats / Apple products Just because they pair well and are easy to use But don’t always have the best sound. I did a lot of research on these headphones and read a lot of good reviews and gave them a shot. Now that I’ve had them for a few weeks, they are my headphones and I think they are absolutely amazing and worth every penny I spent. They’re very easy to set up. The equalizer is very easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starns1,
You made the right choice! We're glad that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Clear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones clear sound nice sound canceling and loud for the
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA,
We're thrilled to hear you're enjoying the volume, clarity, and industry-leading noise canceling on your new WF-1000XM5 earbuds!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort
Sound and battery life is amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. I had a black pair but lost them at work. I almost switched over to the the galaxy buds pro. After a lot of research and readind reviews, i couldnt make the switch the xm5's are just a better fit for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MauriceG,
Thank you for choosing Sony!
It's rewarding to hear that your WF-1000XM5 earbuds are such a favorite for you! We're glad that, despite losing your previous pair and looking into other options, you found our model continues to be the best choice. We trust that you will enjoy your new headphones for many years to come!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use! Very comfortable and versatile with all my apps. I like the noise canceling feature. Yes a little pricey but still worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Puck, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound quality
Super Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best true wireless earbuds I have ever had. Great sound and noise canceling. Comfortable fit. Can wear for hours without fatigue or pain. You won't find better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Italianfox, we're glad you like the sound quality, noise canceling feature and comfort of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Very Good
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very portable, fits well different earbud size option included, amazing sound quality and NC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pzeus,
Thanks for taking the time to share your review! We feel privileged to know that you’re enjoying the fit and the clear sound of your new WF-1000XM5 earbuds.
We know how important comfort is for portable listening, so we're glad the different tip options helped you find that perfect seal for the noise cancellation.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Nice sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is really good and it feels nice in the ears. The only complaint is the lack of tracking using tile or another Bluetooth tracking system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucasG, we're glad you like the sound quality and fit of our product. We appreciate your feedback regarding the lack of Bluetooth tracking system on WF1000XM5. This unit is compatible with Fast Pair feature. In one tap, the WF1000XM5 enables quick, effortless Bluetooth pairing with your Android™ devices. You can even check to see where you last placed them. You can find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106283.html?search=fast%20pair
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Really works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far they working pretty good, has an amazing sound and noise cancelling work really great. The battery life it cover my espectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaO, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, easy to use the noise cancelling setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ecast, Glad you're loving the sound quality and ease of use with the noise canceling feature on your Sony WF-1000XM5 earbuds! Thanks for sharing your feedback! We appreciate it and are thrilled you're enjoying the experience! -Jess
- Pros mentioned:Battery life, Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quailty as well as build quaility, have not had any issues with connectivity battery lasts all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've definitely made a great choice, Grappler! We are extremely pleased to know that you're satisfied with the amazing sound & build quality, stable Bluetooth connectivity, and long-lasting battery life of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Excellent noise cancelling earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wirless earbuds, nice ear tip selection, and the noise cancelling is among the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GusBus,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WF-1000XM5 earbuds. It’s wonderful to know the ear tip selection and noise cancelling have made a positive impact on your listening experience. Your feedback encourages us to keep delivering exceptional audio products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work fantastically. I really love the sound quality. Im someone who really likes louder music so having the app as a tool to adjust the sound was definitely a game changer for me. Overall 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, thank you so much for the fantastic 5-star review! We're elated to hear you're loving the sound quality of the Sony - WF1000XM5. It's great to know that the app's customizable settings made a real difference for your listening preferences! We're honored by your 10/10 rating and hope your earbuds continue to deliver an amazing experience every time you hit play. Thank you for choosing Sony! Best regards, -Dominick