Customer Ratings & Reviews

Hi ecast, Glad you're loving the sound quality and ease of use with the noise canceling feature on your Sony WF-1000XM5 earbuds! Thanks for sharing your feedback! We appreciate it and are thrilled you're enjoying the experience! -Jess

Hello Andy,

Thank you for choosing Sony!

We’re excited to hear that you love the WF-1000XM5 earbuds and appreciate their quality. Knowing you would choose them again means a lot to us and inspires us to continue delivering exceptional audio experiences.

Best regards,
-Fred

Hi Daniel,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. It's unfortunate that the left earbud is not working properly.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

You may also find these steps helpful:

-Make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the charging case, the headset units may not be charged.

-When the charging ports of the headset units or the charging case get dirty, the headset units may not be charged. Clean the charging ports with a soft dry cloth.

-The left or right headset unit works as the main headset unit, so it consumes the rechargeable battery faster than the other unit. There is a difference in charging time between the left and right headset units, but this is not a malfunction. The left or the right headset unit can be the “main headset unit” depending on the usage environment.

Resetting and initializing the headset may also help resolve the issue:

Resetting the headset
-Set the headset units into the charging case. Leave the charging case lid open.
-Press and hold the reset button on the back of the charging case for about 20 seconds or more. After about 15 seconds, the indicator (orange) on the charging case flashes for about 5 seconds. Then, the indicator on the charging case turns off and the headset will be reset. Note: Do not release your finger from the reset button on the charging case while the indicator (orange) is flashing. If you release your finger, the headset will be initialized.
-Check that the indicator turns off and then release your finger.

If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

Initializing the headset
-Set the headset units into the charging case. Leave the charging case lid open.
-Press and hold the initialize button on the back of the charging case for about 15 seconds or more.
The indicator (blue) on the charging case repeatedly flashes twice in a row, and then the indicator (orange) starts flashing.
-Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. When the initializing is complete, the indicator (green) on the charging case flashes 4 times.

This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.

Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Thank you for the fantastic review, AliciaW!

We are so glad to hear the WF-1000XM5 is making your workday more focused and enjoyable. It’s great to know that our industry-leading noise canceling is helping you stay in the zone!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi ChristopherJ,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the supplied ear tips is greatly appreciated.

For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi RobertoI,

Fantastic! We are thrilled to know that you love your WF-1000XM5, and that you are satisfied with its very comfortable fit design, ease of use, and exceptional sound quality. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi GrahamW,

It is most rewarding to hear that you use the Sony WF-1000XM5 earbuds daily and that you find the noise canceling to be awesome and the sound quality to be the best!

We really appreciate you being part of the Sony family!

Regards,
Dominick

Thank you for sharing your honest experience, Gris1969.

We sincerely apologize that the WF-1000XM5 earbuds did not provide the long-lasting battery life or reliable connection you expected for your wife, especially when compared to other earbuds you have used. We understand the frustration of having a premium product that does not consistently last the day or maintain a stable connection.

The issues you described, particularly battery drain and connection stability, can sometimes be linked to specific settings or firmware. We encourage you to try the following steps, which often resolve these issues and may improve her experience:

Ensure the earbuds are running the latest firmware using the Sony | Headphones Connect app. Updates often include stability and battery optimizations.

Perform a Reset of the earbuds, and if the issue persists, perform a full Initialization (which restores them to factory settings and deletes all pairing info). Instructions for both can be found in the Sony Help Guide for the product.

Within the Sony | Headphones Connect app, check the following settings as using certain features simultaneously (like Noise Cancelling, DSEE Extreme, or setting the Sound Quality Mode to "Prioritize Sound Quality") will significantly decrease the available operating time. Switching to "Prioritize Stable Connection" can sometimes help with dropouts.

Ensure the charging contacts on both the earbuds and inside the charging case are clean and free of pocket lint or debris, which can interrupt charging and cause unexpected drain.

If these troubleshooting steps do not resolve the short battery life and connection issues, the earbuds may require service. Please reach out to Sony Support directly for personalized assistance or to explore warranty and service options.

We regret that this purchase has not met your expectations.

Best regards, Gus, Sony Social Media Team

Hi Metalatino, We're so happy to hear you're enjoying all the improvements we made of these earbuds headphones. Also, we are glad to know you appreciate the design and comfortably in your ears while keeping out external sounds. The slippery headsets can be easily removed from the case by simply tilting & lifting the headsets horizontally from the inside outward. ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Thank you for taking the time to write such an in-depth review of your experience with your WF-1000XM5! Enjoy! -Jess

Thank you for the great review, Mogin!

We are thrilled to hear that you're loving the awesome sound quality of your WF-1000XM5 earbuds! It’s great to know that the setup was quick and easy so you could get straight to the music.

Enjoy the listening experience and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, user447997!

We are so glad you're enjoying the amazing sound and top-tier noise canceling on your WF-1000XM5 earbuds. It’s great to know they’re hitting the mark for you.

Thanks for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi KeithR,

You made the right choice with the Sony WF-1000XM5! We're glad that you like the sound quality, comfort, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi RajL,

Thank you for choosing Sony!

It's fantastic to hear you're enjoying the sound quality and impressive durability of your WF-1000XM5 earbuds! The IPX4 rating provides excellent protection against sweat and splashes, so you can count on them to keep up with you. We appreciate you sharing your positive experience!

Best regards,
-Fred

Hi Nick,

It sounds like you made a solid choice with the WF100XM5. Great to hear they're working well for both audio and noise-cancelling, definitely a win when they double as a way to just block out distractions.
Thanks for choosing Sony.
-Aldair

Hello DanceMommaOC,

Thank you for choosing Sony!

It’s rewarding to hear that you and your husband are enjoying the WF-1000XM5! We're glad that a friend's recommendation led you to us, and we appreciate your kind words about the quality. Thank you for your high recommendation – it means a lot to us!

Best regards,
-Fred

Hello WilliamGuerrant,

Thank you for choosing Sony!

It's rewarding to hear that the WF-1000XM5 earbuds are exactly what you were looking for! We're glad their great noise-canceling feature has made such a positive difference for you. Thank you for sharing your experience.

Best regards,
-Fred

Hi killzoomer, it is so great to know that you love your new earbuds! Thanks for choosing Sony! ~Earl

Hi ChristinaP, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi Starns1,

You made the right choice! We're glad that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Meth1090,

It brings us great satisfaction to hear you love your Sony - WF1000XM5 wireless earbuds. It's wonderful to know that you're enjoying the crisp and amazing sound quality. We designed these earbuds to deliver premium audio in a compact form, and we're thrilled that they've exceeded your expectations, even compared to over-ear headphones.

Thank you so much for choosing Sony!

Regards,
Dominick