Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Almost Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very good but the ambient noise feature could be a bit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechWolf, thanks for commenting! We are thrilled to know your satisfaction with the superb performance of your WF-1000XM5. We greatly appreciate your input with the ambient sound feature of these headphones. Thank you very much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Good sound but the fit is awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These had great sound. Unfortunately they did not fit in my ears and caused great irritation in my right ear. I tried every single little ear tip size and there was no difference in the way they fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DylanT,
While we are glad to hear your good feedback with the superb sound quality of our WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were good while they lasted but after while they stopped holding a charge.
No, I would not recommend this to a friendGreat sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's complicated but it works great. I switched from Apple AirPod to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starrsa297, we're glad you like your new earbuds! Thanks for choosing Sony. ~Earl
Sony EarPods
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Classy look ear pod. Unit links to Bluetooth immediately
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnR,
Great! We're glad that you like the design and connectivity of the headset. Thank you for choosing Sony!
-Ralph
Wow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I had the xm4 and welll those were amazing little to big but these now these fit perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geremias, amazing! We're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned them. They were not bad, just not exactly what I wanted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Ez2233,
Thanks for your review and for letting us know your thoughts towards the WF1000XM5. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thank you for considering Sony products, have a good day.
-DiegoV
Garbage. Complete and total GARBAGE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a headphone with a high price tag that will absolutely ruin your workouts by cutting out, shutting off, feeding static and needing constant tweaking, then this is the headphone for you. These are COMPLETE GARBAGE. The connection is unstable at best and constantly sounds like the right headphone is cutting out. And none of the “fixes” you will find in the troubleshooting will work. Oh and every time you touch them it triggers some sort of action; pause, noise cancelling changes to ambient…which would be ok if they didn’t constantly fall out. So you are always stuck adjusting them and they screwing around with them bc of some action the “tap” triggered. But if you want to tap them to pause them? Yeah, doesn’t really work. Maddening. I’ve owned these for about 2 months. I replaced an old set of Bose with them. Today I’m going to Beat Buy to try and exchange them. If they refuse it’s 300 wasted. Sony used to be a gold standard. If these are indicative of where they are now it’s sad. Do NOT buy these. Unless you want a headphone to be like a bad relationship that you constantly fight in. Then these are perfect.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, It's not good or efficiend or comfortable enough for the price. If it was $100 it would be a good buy. But for headphones worth $300, It delivers nothing to be happy about!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SoumikI,
Thanks for the review and for being honest about your experience with the WF-1000XM5.
We're really sorry to hear that they haven’t lived up to your expectations.
If you feel like the earbuds aren't performing quite right or if you're having a specific technical issue, please reach out to our support team: https://www.sony.net/support-contact
We’d love to take a closer look and see if there’s a way to make things right.
We value your input. Thanks for considering Sony.
Warm regards,
Estefany
Is not worth for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection was terrible, the sound is not worth the price, and these earphones don’t stay in my ears, and this earphones are very uncomfortable!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosV,
Thank you for considering Sony products.
We are truly sorry to hear you're running into difficulties with your WF-1000XM5 earbuds, specifically regarding connection, comfort, and fit. We certainly regret the frustration this has created.
To address the connection issues, please follow these key troubleshooting steps:
1. Firmware Update to Version 5.0.2: Install the latest software for stability improvements. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
2. Reset the Headset: This can clear temporary bugs without erasing pairing information. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
3. Initialize (Factory Reset): Use this step to fully restore the headset settings if the reset doesn't work. (Note: This will delete all pairing information.) https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
A secure fit is essential for both comfort and sound quality, and we want to help you get the best experience possible. We recommend you contact our support team directly. They can provide personalized advice and further assistance to help you find a proper fit and ensure you are getting the most out of your earbuds.
You can reach our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Fred
Better than airpods pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product much better than apple airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saravanan,
You definitely made the right choice! We're delighted to hear your satisfaction with your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design and color of the earbuds are very nice. The seal of the earbuds is great and the ambient noise passthrough works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralmg,
Awesome! Thank you for your purchase. We're glad that you appreciate the design and the color of our Sony WF1000XM5 as well as the ambient noise feature. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Enjoy and thank you for choosing Sony! - Marco
Just okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest, it's not as good as the airpods pro 2 in that (1) ANC is weak (2) it's not on the same par in terms of sound (3) the tips that come with it are very low quality and looks like it will easily rip apart with time. I like the multi-connection tho.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thanks for commenting. While we are glad to hear your satisfaction with the multipoint connection feature of your WF-1000XM5, we are really sorry if its sound quality, noise canceling function, and supplied earbud tips didn't live up to your expectations. This is certainly not the news we'd like to hear from you. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. For optimum performance, please ensure that you are wearing the headphones correctly. For instructions, please refer to the following links:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
I hope this helps.
Should more information with our product or technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Sony took this to the next level
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best earbuds on the market. I tried almost every pair there is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ronmax11,
Fantastic! You've definitely made a great choice! We are very happy to know about your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
So-so ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like these, ended up, returning them the next day after purchasing. It doesn’t seem to fit in my ear the way I’d like it to. These ear buds were just not my forte lol. Not worth all that money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alaska907,
Thank you for sharing your experience with the Sony WF-1000XM5. We're truly sorry to hear that the earbuds didn't provide the fit and comfort you were hoping for. Everyone's listening needs and ear shapes can be different, and while the WF-1000XM5 includes multiple ear tip sizes designed to help with comfort and secure fit, we understand they may not have been the right match for you.
Your feedback is valuable to us, as it helps us improve future designs. We appreciate you giving them a try and hope you'll consider us again in the future for your audio needs.
Thanks for considering Sony products!
Regards,
Dominick
Awesome while I Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.head phones are great while working hands free answer calls was a plus. love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharkeraR, we're glad you love our industry-leading noise canceling earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Not Terrible I Guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're good, I guess. Not as good as I hoped for, but ok. I was actually going to return them for over the ears, but apparently Best Buy only has a 14 day return policy unless you pay them even more money than the thousands of dollars a year I already spend there.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, thanks for choosing and purchasing our product. We hope you are enjoying your new earbuds. We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
No need to title this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous fantastic fabulous wonderful fabulous amazing great….
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, Patrick! Fantastic! We are truly happy to learn about your satisfaction with the amazing quality & performance of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am lawyers happy with dealing with you satisfied and you have good stuff
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmmarM, we're glad you are happy with your new headphones! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Awesome sound, nc and bass, tips not very comfy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of earbuds, spatial audio with head tracking sounds amazing!!! Minor complaint: the foam tips can get a bit irritating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tjfen,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the ear tips is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph