Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Wonderful!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really liked the fit on these earbuds. They did not feel like they were heavy enough to fall off like the last model. Really nice color options as well. Noice canceling was top notch as well as the transparency feature. Feels light enough to forget its even in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kartier, thanks for sharing your feedback. We're glad that you like the color option, noise canceling, light-weight design, and fit. Thank you for choosing Sony. Erin
Sony WF-1000XM5 Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Earbuds are small and easy to carry when not in use. They sound Very Good, and fit in my ear without the feeling of falling out. A few times I forgot I had them in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lhiro!
It brings us great joy to hear that your new WF-1000XM5 earbuds are so comfortable you actually forget you’re wearing them. It’s also great to know that the compact design makes them easy to take with you wherever you go.
We appreciate you choosing Sony!
Best regards,
Estefany
Amazing sound but weird fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive used many earphones and they defintely sound the best but the way it fits into my ear feels weird. And the connectivity has a lot of drop outs during crowded areas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HuyN,
Thank you for considering Sony products.
We sincerely apologize that, despite the exceptional sound quality of the WF-1000XM5 earbuds, you are experiencing issues with fit and connectivity reliability in crowded areas. We truly appreciate your feedback and understand how frustrating inconsistent connectivity and discomfort can be, especially when you depend on seamless audio performance.
Regarding Fit: We understand that ear shape and comfort preferences are very personal. The WF-1000XM5 comes with unique noise-isolating ear tips in three sizes (S, M, L). We recommend trying each size to find the best fit, as ensuring a proper seal can greatly enhance both comfort and stability.
For Connectivity Dropouts, please follow these steps:
Firmware Update to Version 6.1.0: Installing the latest software can improve performance and functionality. You can find detailed update instructions here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Reset the earbuds: This clears temporary issues without deleting pairing information. Instructions are available here:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initialize (Factory Reset): If issues persist, perform a full factory reset. Please note this will erase all pairing data. Detailed instructions can be found here:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Great Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Ear buds, Great noise cancelling. Comfortable fit. Great battery life. Effortlessly pairs with my devices. Excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arthur, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great battery life. I wish the touch controls didn't require a tap as the noise is amplified. Also, I would like to see a deeper llm integration like RayBans and Llama.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey BBYE! Fantastic! We're thrilled to hear that you are enjoying the amazing sound and exceptional battery life of your WF1000XM5. We appreciate your feedback regarding the touch controls and understand how the amplified noise can be an issue. Your suggestion for deeper LLM integration is noted, and we are always looking for ways to enhance our products. Thank you for choosing Sony! - Romeo
Excellent Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Bluetooth headset. This Bluetooth has a wide sound stage and an eight hour battery life. It has several sizes of ear bud tips and you can connect two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frog!
Thanks for sharing your review! We are thrilled to hear that your experience with the WF-1000XM5 has been so positive.
We appreciate you choosing Sony!
Best regards,
Estefany
Another knockout out pair of buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been a day with these buds, but theyre blowing practically everything else ive used out of the water! The only things comparable to them were the previous gen XM4s (a used unit i returned due to that awful battery issue) and the beoplay EQs, which have even finer soind quality, but lack features and this top notch ANC. Battery life so far seems to last me the full 8 hours with ANC, which works so well my gf came home and scared the life outta me while I was napping with them in! Truly cannot hear anything other than a close and loud siren and other hard to predict sounds, but they do the job very well! My one issue is a lack of customization for the quick tap buttons, frustratingly, you cant change the individual settings per bud, rather you have to change the grouped functions per each bud, so if you want playback controls, you get all or nothing on the right or left bud (or both if you so choose). Maybe this can ve fixed with an update, i dont see it being a hard issue to remedy, other than that, automatic 5 stars!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naji,
Thank you so much for your detailed feedback! We're very happy you're satisfied with the exceptional noise canceling feature and long-lasting battery life of your WF-1000XM5. We are sorry if you had experienced an issue with the battery on our WF-1000XM4 and that it had to be returned. Also, we truly appreciate your input with the touch control function of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Amazing sound, audio cuts out a lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way these sound, they sound better than the nothing ears and my airpods pro 2 by a significant amount. The big problem with these are that they cut out badly, if I move around with them in my ears they start cutting ou sometimes losing audio for a few seconds at a time. This issue happens when they're connected to my apple watch, apple tv, MacBook and iphone. I go for a walk or really exercise with these because they cut out so badly. I understand that I can't adjust the ldac with iphone but this is ruining my experience with these. I also have it set to prioritize Bluetooth connection over sound quality on the app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your incredibly detailed and honest feedback, EastonP.
We are absolutely thrilled to hear that the WF-1000XM5 earbuds are providing a sound experience that significantly surpasses both your Nothing and AirPods Pro 2—that's a wonderful compliment to our audio engineering team!
We are sincerely sorry, however, that the severe audio cutting out is ruining your experience, especially during movement and exercise. We understand how frustrating it must be to have such incredible audio quality interrupted by connectivity issues across all your Apple devices.
You are correct that the setting to "prioritize Bluetooth connection over sound quality" should mitigate these issues, and the fact that it isn't suggests there may be a specific issue with the Bluetooth signal or a configuration that needs adjustment. Since the problem persists across multiple source devices, we want to help you troubleshoot and resolve this promptly.
We would like our technical support team to investigate this issue further, as it is crucial that you can rely on them for uninterrupted listening, especially while walking or exercising. They can walk you through some advanced steps, such as resetting the earbuds or checking for specific firmware updates, that often resolve chronic dropout problems.
Please connect with our dedicated support team using the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for choosing the WF-1000XM5. We are committed to ensuring you get the seamless, high-quality audio experience you deserve.
Best regards, Gus, Sony Social Media Team
Great Battery and Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality and batteries. Wish it had one size smaller ear tips but the smallest option fits almost perfect for me. Great variety in sizes for different sized ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luv2fish,
We are pleased that you're enjoying the sound quality and battery life of your WF-1000XM5. It is great to know that the variety of included earbud tips allowed you to find a fit that works well for you.
Thanks for choosing Sony.
Best regards,
Eliab
Noise canceling is superb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds to block out noise from my neighbors deck that is above my deck. The noise canceling works well. I also love the compact size of these earbuds,including the case. The sound quality is wonderful! You get what you pay for and these earbuds are quality. They are comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chil66,
Great! We're thrilled that you are enjoying the noise canceling function, size, sound quality, and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are fabulous I work in the Landscaping and there's a lot of noise with the machines and I just put them on and it's like silence they work really well the battery is good and overall there are sweat resistance I had never had a problem and I swear a lot and they still work great product I will recommend for any that works in loud environments they will work
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience, Carlosmandujano. We're thrilled to hear that the WF-1000XM5 earbuds are making a real difference for you, especially in such a challenging, noisy environment like landscaping. It's fantastic to know that the noise cancellation technology helps bring you silence even with heavy machinery around.
We really appreciate your feedback on battery life and sweat resistance. We designed the WF-1000XM5 with durability in mind, so it’s great to hear they’re holding up well for you even with frequent use and in tough conditions. Your recommendation means a lot, and we’re glad the earbuds meet your needs in loud environments.
Thanks again for your support and choosing Sony!
Best regards,
Gus
Sony Social Media Team
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as my workout earbuds after considering a few options. The sound quality is excellent and noise cancelling is competitive with my Sony XM4 over ear headphones. Ambient noise detection is a bit odd, picking up a lot of weight room noises that probably aren’t that useful. My biggest concern was that they would fall out mid-lift, but that has not been a problem yet!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your thorough feedback on the WF-1000XM5, CPreview. We're delighted to hear that you’re enjoying the excellent sound quality and competitive noise cancellation, especially compared to your Sony XM4 over-ear headphones. It's also great to know the earbuds are providing a secure fit during your workouts.
Regarding your experience with ambient noise detection: this feature is designed to allow important environmental sounds through for safety and situational awareness, especially during activities like workouts. Depending on your surroundings, some gym noises may be emphasized more than expected. You can customize the level of ambient sound and adjust adaptive features in the Sony Headphones Connect app, which might help tailor the experience to your preference. Your observation is valuable, and we’ll share it with our development team for future improvements.
If you have further questions or need assistance adjusting the settings, our support team is always here to help. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Amazing pair but I miss my air pod pros
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds them self are great. Best noise Canceling even on a plane... you cant go wrong with these but i will say the gesture control/touch controls arent great. Managable but very difficult to adjust volume from the buds. Not sure if it like that with most earbuds out there or what. I was an apple user for a long time then switched to the fold 7. Maybe im spoiled by apples air pod pros. I will say that its kimda shocking how long apple airpods have been out but yet its still very difficult to find something very close.... galaxy buds dont count in my eyes because the quality of sound and features are no where close. Overall before I turn the review into something else. Very solid pair of earbuds. Probably number 1 option when it comes to ANDRIOD users... wish the touch controls where abit better... especially with volume adjustment. Also if you get this on sale... easily one of the best buys(see what I did there) you can get
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanS,
It is great to hear that you find the WF-1000XM5 earbuds to be a very solid pair and the number 1 option for Android users! We are thrilled that you experienced the best noise canceling, even on a plane, and appreciate your high praise for the overall performance.
We also sincerely appreciate your specific and honest feedback regarding the touch controls, particularly the difficulty with volume adjustment. This is very helpful information, and we will absolutely share it with our design teams as we continuously work to improve the user experience.
Thank you for sharing your comprehensive comparison and choosing Sony for your premium audio needs!
Best regards,
Dominick
Connection is not as good as xm4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have XM4, picked up these the other day, it's comfortable than XM4, small size, glossy finish makes wasn't a good idea, connection still need to worked on a lot by firmware, nowhere near XM4 connectivity. But it's way comfortable then XM4, so keeping them.
I would recommend this to a friendBEST SOUNDING EARBUDS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this as an AirPods alternative. If you are looking for a clear and high sound quality sound these are the headphones for you. The battery lasts very long. The bass is outstanding especially, with the app. You can adjust the amount of bass or the type of sound you prefer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satturazer, we're glad you are enjoying our industry-leading noise canceling earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Fantastic Earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garait pair of earbuds. It offers top-tier ANC, rich sound, and a comfortable fit in a smaller design. The best all-around premium earbuds, though a high price may give pause. Ideal for those who value sound and noise cancellation over cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TP32,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the WF-1000XM5—the top-tier ANC, rich sound, comfortable fit, and smaller design all standing out for you. We appreciate your thoughtful note on the premium price and are glad they deliver the all-around performance you value.
Best regards,
-Fred
Dainty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very lightweight, excellent sound and noise cancellation. 4 star is cuz I guess even w this great pair of earbuds I don’t like the idea of earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your thoughtful review, Nori89096!
We are absolutely thrilled to hear that you find the WF-1000XM5 earbuds to be very lightweight and that they deliver excellent sound and noise cancellation. We appreciate the high praise for their performance! We certainly understand that while the XM5s may be technically outstanding, the form factor of earbuds may not suit everyone's personal preference.
We are dedicated to providing the best audio experience in both earbud and over-ear formats, and we thank you for choosing the XM5s despite your general preference.
Best regards, Gus, Sony Social Media Team
Best earphones out.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and very comfortable to wear. Noise canceling is some of the best I’ve experienced in earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MichaelP!
We are absolutely thrilled to hear that the WF-1000XM5 is delivering that best-in-class experience for you! We put a lot of engineering into our Integrated Processor V2 to ensure the noise canceling is truly transformative, and it’s wonderful to know it’s hitting the mark.
It’s also great to hear that you're finding them comfortable for daily wear. We know that great sound only matters if you can enjoy it all day long!
Thank you for choosing Sony and for sharing your experience with the community.
Best regards,
Gus,
Sony Social Media Team
Great sound but with faults
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great generally and are comfy but I’ve had issues with one or the other buds not charging fully. Thankfully it seems a software update has fixed it. The app is awful and the tips get so dirty easily even with clean ears. I think for the price, I’d buy something else. I’ve had better overall experience with AirPods Pro than these ones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krystal, Thanks for the feedback. We're sorry to hear about the issue regarding the charging, but we're glad that the firmware update fixed it. We also apologize if you're not fond of the app. Rest assure this will be looked into for improvements. Regards and thanks for choosing Sony. -Craig
ANC perfect for condtruction.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, sound is great. I do construction and the ANC works amazing for loud tools like a concrete saw or jackhammer. And I can hear my audio books just fine while operating them. They get me through a 10 hour shift. Have to keep my phone very close is the only down side I've noticed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisK,
Thanks for this fantastic and detailed review! We're thrilled to hear the WF-1000XM5 earbuds are a perfect fit for you and It’s great you're enjoying their comfortable design!
Thanks for mentioning the Active Noise Cancellation works so amazingly well in such a demanding environment with loud tools!
We appreciate you bringing up your feedback on the Bluetooth range. As you know, the connection can sometimes be affected by a number of factors, including physical objects and other devices in the area.
Thank you again for your valuable review and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.