Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great Earbuds!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound, Battery is amazing, looks okay, odd shape, feels slightly odd, stays in your ear like a champ, no real issues, worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelH,
That's great! We're glad to hear that you like the sound quality, battery life and price point of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound in these. they have a very long 8+ hours between the case and buds of play time. The noise cancelling is good with the bypass setting allowing room noise in easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dwayne,
Thanks for your fantastic review! We're truly heartened to hear you love the sound of the WF-1000XM5 earbuds.
It's great to know that you're enjoying the excellent battery life and that our industry-leading noise canceling and Ambient Sound Mode are enhancing your experience!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Great sound trapped in a terrible package
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let's start with the good; the sound quality on these is genuinely impressive. Clear, rich, and detailed. If that were the only thing that mattered, this would be a 5-star review. But then there's everything else. The foam tips that come included are basically decorative. They don't seal, they don't stay put, and I ended up buying aftermarket silicone tips just to get a proper fit. For earbuds at this price point, that shouldn't be necessary. The Sony companion app takes an impressive amount of time to connect. Half the time, you'll find yourself force-quitting the app and trying again. When it does finally decide to cooperate, there's a solid chance just ONE earbud will connect while the other just sits there doing nothing. The fix? Put them both back in the case and start the whole ritual over from scratch. It turns a 3-second task into a 1-minute exercise in patience. For the charging case. It feels like it belongs to a pair of $15 gas station earbuds. Flimsy, cheap-feeling plastic with a slick finish that begs to be dropped. And when you DO drop it (because you will) 9 times out of 10, the case explodes open and launches each earbud a good 5+ feet in random directions like escape pods. You'll be on your hands and knees searching under furniture. It's impressive how consistently it happens. At this price, Sony should be doing better on build quality and fit. The sound keeps me from giving it one star, but I can't recommend these without a serious asterisk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTK78,
Thank you for sharing such a detailed review of your experience with the WF-1000XM5. While we are glad to hear that the clear, rich, and detailed sound quality impressed you, we sincerely appreciate your candid feedback regarding the fit, the companion app, and the build of the charging case. It is insights like yours that help us refine our designs and improve the experience for all our users.
To help ensure you get the most out of your earbuds, we have a few recommendations that might resolve some of the frustrations you mentioned:
1- Tip Fit & Seal: Please try the "Air-tightness Test" within the Sony Sound Connect app. It can help confirm if a different size (S, M, L) provides a better acoustic seal than the ones you currently use.
2- App & Connectivity: To resolve the "one bud connecting" issue, please ensure both the earbuds and the Sound Connect app are updated to the latest firmware version. We frequently release stability patches to improve the handshake between the app and the hardware.
We want you to enjoy your music without the added stress of technical hurdles. If the connectivity issues persist after updating your firmware, please contact our support team so we can provide further assistance.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
Great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost an AirPod and was done buying more. I watched a hundred Youtube reviews and bought these. I figured if they sucked like the Sennheisers I bought, I would return them and try the Samsung Buds Pro 2's and if all else failed, go back to AirPods. Welp, these are FIRE. They hit the highs, the mids, the lows. The ANC works. They look cool in the ear. The ONLY con I have is that the tracking on these when you have an iPhone SUCKS. You can't find them. I ended up putting them in a little pouch with an Airtag and now they are perfect... Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberR,
Fabulous! You've made a great choice! We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Great pair of headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones for noisy yard work (mowing the lawn) to protect my hearing and listen to music. I also use them for running and gym. They stay in my ears just fine, and the battery life is great. This is my third set, charging system gives out after about 2 yrs
I would recommend this to a friendJust about perfect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no doubt the Sonys sound great, and fit very comfortably in my ears. The noise cancellation is good, but cannot compare to my Apple AirPods Max over the ear headphones, but I think that is just the nature of the way each of them works. My only negative with these Sonys is that mine are sometimes slow to pair with my iPad Pro and Dell Laptop. But they do eventually get there, and when they finally pair, I find them very enjoyable to listen to and firmly stable in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudgeTony, Thank you for the feedback on your experience with your WF1000XM5. We're very pleased to hear you like the great sound quality, comfortable and fit, and excellent noise cancellation of your new Sony WF1000XM5. We're sorry to hear about the slow pairing with your iPad and Dell laptop. Please make sure that the firmware version is up-to-date via the Sony Headphones Connect app to ensure optimal performance. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
The best pair of wireless earbuds yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. So light (xm4 would hurt my ears if worn too long). The battery life is great. Quick charge time is so fast. My XM4s didn't hold a charge anymore. I'm so happy I could replace them with these. Best wireless earbuds yet. I turned off the chat feature because every time I would sing or cough it would trigger the ambient sounds and pause my music. Very sensitive, but it's a great feature. I use it when I travel (and not sick). Get yourself a pair today. I was patient and waited for a sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Invisibleman21, we're glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl
Not great for apple products IMO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, ease of use not so much. Also although they would stay in my ear even when sweating it felt like they would fall out any moment maybe due to the way the earphones go upside down. Maybe because i am biased to using AirPods for years now but just the connectivity with an iPhone for me it was a hassle. Sound quality and customizability was there though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OscarR, we're sorry to hear you've had a less-than-ideal experience with the ease of use and fit of your WF-1000XM5 earbuds. We understand that a comfortable and secure fit along with seamless connectivity, are crucial for an enjoyable listening experience.
We recommend trying the different sizes of earbud tips that came with your WF-1000XM5s. Experimenting with these can often significantly improve both the fit and the perceived stability of the earbuds, even when active.
Should you continue to experience any difficulties with connectivity or fit, or need further assistance, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
Worth it if you can afford it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation are great. Much nicer, lighter, and more comfortable than the third generation ones I had previously though I loved those too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gama,
It's fantastic to hear you're enjoying the WF-1000XM5 earbuds! We're glad they're a great upgrade from your previous pair and that you appreciate the improved comfort and lighter design, along with the excellent sound quality and noise cancellation. We truly appreciate your loyalty and feedback.
Thanks for choosing Sony.
Best regards,
Eliab
Great purchase, I recommend them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are practical, comfortable, and have excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelicaF,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF-1000XM5 earbuds are practical, comfortable, and deliver excellent sound. Your appreciation inspires us to continue creating products that enhance your everyday audio experience with convenience and outstanding quality.
Best regards,
-Fred
Better than i products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound and work better than smearPods pro. Sounds better and battery life if better.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ChrisB!
We love hearing that the WF-1000XM5 is hitting all the right notes for you! We put a lot of work into our Integrated Processor V2 and the Dynamic Driver X to ensure the sound quality and battery efficiency are at the top of their class. It’s great to know they are outperforming your expectations!
Welcome to the Sony family!
Best regards, Gus, Sony Social Media Team
they just work!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] -very comfortable to wear -great noise cancelation -long battery life -seamless connection between two devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Foslix, we appreciate your positive review! Hope you are enjoying our product. Thanks for choosing Sony. ~Earl
Best Earbuds I have ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing. From Set Up to continuous wear. Comfort in ear and Sound Quality has surpassed my expectations. Due to sensory issue I look for high quality Noise cancelling and this went above and beyond.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HowardH,
Thank you so much for sharing your experience with the WF1000XM5! We're delighted to hear that the setup, comfort, and sound quality have exceeded your expectations. It's especially rewarding to know that our industry-leading noise cancelling has made such a positive difference for you. Your feedback inspires us to keep delivering the best in audio technology. Thanks for choosing Sony!
Best regards,
-Fred
Good not perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds have good anc and sound quality but they fall out of my ear easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ChatW! We are delighted to hear you're enjoying the excellent ANC and sound quality of your WF-1000XM5 earbuds. We're sorry to hear, however, that they fall out of your ear easily. We understand how important a secure and comfortable fit is for an optimal listening experience.
To help with this, we've included a variety of ear tip sizes in the box. We recommend experimenting with the different sizes to find the best possible fit for your ears. You can also try twisting the earbuds gently into place after inserting them to ensure a snug fit.
We appreciate you sharing your valuable feedback with us and will be sure to pass your comments on to our development team. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
Big bang for the buck!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very easy to use. Bass was much better than expected, but the clarity of sound is impressive for the money. I was able to hear notes and instruments that got lost on my old headphones. Occaisionally the bluetooth will freeze or show a little lag, but not too bad. Would buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS!
Thank you for your great feedback on the Sony WF-1000XM5 earbuds. We are really happy to hear that you appreciate the impressive sound clarity and bass performance!
To help improve Bluetooth connectivity and reduce occasional lag, we recommend keeping your device’s software and the earbuds’ firmware up to date. Also, try to minimize interference by keeping a clear line of sight between the earbuds and your device and avoid crowded wireless environments when possible. Using the Sony | Sound Connect app can also help optimize settings for a smoother experience.
Thanks for selecting Sony earbuds and sharing your feedback!
Best regards,
Estefany
Get them!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, easy connectivity, and the bass is what I was looking for in this price range. I did swap out the earbud tips as the stock ones didn't give me that seal that foam tips tend to have. Battery lasts a long time and the noise cancelling is great. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tigershark, Thanks for sharing your experience. We're glad to hear you're enjoying the Sony XM5 earbuds, especially the sound quality, bass, and nose cancellation. Swapping out the ear tips for better fit is a great way to enhance comfort and performance. Thank you for choosing and recommending Sony! Enjoy! -Maria
Amazing pure SONY audio performance via LDAC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing always, but especially with LDAC with a hi quality audio source. The transparency, noise cancellation, long wear comfort both exercising and sedentary, and even the sound stage are not as good to me as my airpod pro 2 gen earbuds. But, OMG these are for the music and WOW do they ever deliver! I have SONY IEMs and headphones and these deliver a PURE ROBUST MUSIC experience with a decent DAC and LDAC transmitter. They are very good via AAC and SBC, but once you hear what they can be it is really hard to settle for what lower quality BT forces them to be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erin, Perfect! We're thrilled to hear you like the LDAC support, ambient sound mode, excellent noise cancellation, comfortable fit, and great sound quality of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Great Earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit,sound, excellent battery life, and features are great not confusing. Will be buying a pair fory daughter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondD,
Awesome! We're thrilled that you like the fit, sound quality, battery life, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
Awesome headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used them for almost a year. They have been great with good battery life and sound. I got tired of my kids iPad devices connecting to my apple headphones. This do not have that problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamieS,
Thank you for choosing Sony!
We're delighted to learn that you have been enjoying our WF1000XM5 earbuds for nearly a year and that you're pleased with their battery life and sound quality. It’s wonderful to hear that our headphones have successfully addressed the connectivity issues you faced with your kids' devices. Thank you for your support, and we hope you continue to enjoy using them!
Best regards,
-Fred
JUST BUY THEM~!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used google pixel buds since gen1 and I was recommended these ear buds by a local rep in the store and all i have to say is wow. they are amazing, comfortable and amazing sounding. the best feature about them is you can customize the sound to your liking which is a huge plus!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasE, That's great! We're delighted to hear that you had such a positive experience with the WF-1000XM5 earbuds! Good to know you like the comfortable fit, amazing sound quality, and the option to customize the sound to your liking. Thanks for choosing Sony! -Sam