Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Extremely Great All Around!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Apple audio products suck. Get these instead because not only do these earbuds have the same great noise cancelation, they offer EQ settings in the sony app when you pair them to your phone or tablet that make the earbuds sound even better out the box. Apple doesnt want tou to be able to do that for some reason. Idiots. PLEASE DO NOT GET AIRPODS OR BEATS IF YOU ACTUALLY CARE ABOUT GOOD QUALITY AUDIO!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
We appreciate your strong enthusiasm for the WF-1000XM5 True Wireless Noise Cancelling Earbuds! We are delighted that you find them to be a superior choice and are taking full advantage of the advanced sound quality and the customization offered through the Sony | Headphones Connect app. Having the ability to fine-tune the EQ and acoustic settings is a key feature we include to ensure every listener can tailor the audio perfectly to their preferences.
Thanks for choosing Sony.
Best regards, Eliab
A very good option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, good charge, decent noise canceling. A solid product overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aidan,
It is fantastic to know that you are enjoying the solid performance of your WF-1000XM5. We are glad that the sound quality, battery life, and noise canceling are
providing a high-quality listening experience.
Thank you for choosing Sony.
Regards,
Dominick
Buy them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling works great! Comfortable in the ear but if I reposition them too many time my ear becomes sensitive. Perfect for phone calls. Absolutely worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WF-1000XM5, HaleyK! It’s great to hear that you find the noise-cancelling features effective and that the earbuds are comfortable during phone calls.
However, we understand that ear sensitivity can be a concern with any earbud that requires adjustment to fit. It’s worth noting that the WF-1000XM5 comes with various earbud tip sizes, which can significantly affect comfort and fit.
If you haven't done so already, we recommend trying out the different sizes included in the packaging to see if they help alleviate any sensitivity.
If you experience any ongoing issues, please feel free to contact our customer service for assistance, and we would be happy to help.
Thank you once again for your valuable input and choosing us!
Best regards,
Gus
Sony Social Media Team
Sony Earbuds - a worthy investment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something better than Apple earbuds, and these received the best reviews on various websites. Compared to Apple Airbuds Pro, the Sony earbuds sound much better, with deeper, richer sound. They are very comfortable for longer wear, and excellent for long, hands-free calls. My one complaint - it took me a while to notice the small R and L on each earbud, Overall, they are consistent with the top reviews and a great choice if you're looking to upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, Amazing! You've definitely made a great choice! We are so happy to know about your satisfaction with the exceptional sound & call quality, very comfortable fit design, and long-lasting battery life of your WF-1000XM5 compared to another brand. We greatly appreciate your input with the design of the earbuds. Thank you very much for the perfect star rating and for choosing Sony! - Romeo
Pricey but worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fit, I like the overall design and battery life. The noise cancelling is also very efffective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ItzelA,
That's awesome! We're glad that you can listen to your favorite music comfortably. We're happy that you appreciate the battery life as well as the noise canceling capability of our WF1000XM5. Thank you for choosing Sony! - Marco
ABSOLUTELY LOVE THEM!!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has long been a favorite brand for me when it comes to audio. I previously bought the WF1000 XM4 and loved them. I lost them somehow, so I bought the newest version as a replacement. I've absolutely loved them. They are very easy to use with the app. The sound is just incredible. When I have them on in loud areas, they completely block out the ambient noise, leaving just my music. Thoroughly enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dal010101,
We are honored to hear that Sony remains your favorite audio brand and that you decided to upgrade to the WF-1000XM5 after your great experience with the previous model! It is most rewarding to know that you are absolutely loving the new earbuds, particularly the incredible sound and the noise cancellation. We also appreciate you mentioning the ease of use with the app.
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
Solid Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size options were good. Earbuds felt snug . Audio was best I’ve heard so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Timothy! We're delighted to hear that you enjoyed the variety of size options and that the earbuds provided a snug, comfortable fit. The WF-1000XM5 is designed with multiple ear tip sizes to help users achieve the best possible comfort and audio experience, so it's wonderful to know this worked well for you. We're especially glad you found the audio quality to be outstanding—it means a lot to us that it’s the best you’ve heard so far! Enjoy your listening experience, and thank you for choosing Sony.
Best regards,
Gus
Sony Social Media Team
Great Noise cancelling buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for the noise cancelling feature. I was going to be on a long flight and wanted to drown out the background noise. They worked tremendously for this purpose, my wife would say too well. The reason for missing a star is the voice to talk feature has its flaws if I cleared my throat it would react as if I was talking. Also when ear buds are in case my phone app would not recognize them so could not tell charge level until I took them out of the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FourMD, thank you for this great score. We are very glad to hear you're enjoying the top-tier noise cancellation technology of the WF1000XM5 earbuds! We also really appreciate the feedback regarding the Speak-to-Chat feature, we'll surely take it in consideration. Thanks for choosing Sony! Sincerely, -Jenn.
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product, the sound is good, and the feel is good. The application is convenient but not necessary.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Changobananas,
Thank you for choosing Sony!
We sincerely appreciate you taking the time to share your feedback. It is rewarding to know that you are pleased with the sound, fit, and app functionality of the WF-1000XM5 earbuds. Your positive experience is important to us.
Best regards,
-Fred
Expensive But Great Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear them for school and work so they get plenty of use. These have a great fit, great sound, and surprisingly comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamal, it's very good to hear that you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl
Walk, Talk, and Chew Gum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work well. The sound is clear, and have various sizes of rubber covers that fit the ear. At first i had trouble getting them to stay in my ears. After changing the rubber piece, I got a better fit. I can walk, talk, and listen to music throughout the day without issue. Not sure these would work for rigorous activities, but they're perfect for ordinary, daily activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyH, We're thrilled to hear that you're enjoying your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Flawed but wonderful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and sound for these are great, and both the buds and case are very attractive. I do find they have some weird connectivity issues. For example sometimes only one bud turns on when I take them both out of the case. And I found switching these between my phone and computer frustrating, often resulting in no sound. But I'd still probably buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandi, nice! We're glad you like the fit and sound quality of our product. We understand your feedback regarding the Bluetooth connectivity of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Good purchase.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with sound quality and comfort of these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyH,
We are ecstatic to learn that you are very happy with both the sound quality and the comfort of your WF1000XM5! We designed these to provide an immersive listening experience that you can enjoy comfortably all day long.
Thank you for trusting Sony.
Regards,
Dominick
Each Generation Gets Better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the Predecessors. I have had the prior generation from Sony, going back to 2020, and this one is their best one. Battery life has improved significantly. Roughly 8 hours on ambient and another 8 to 12 with a case recharge. Faster recharged and i get let less complaints of static feedback. I only wear Sony. Sound quality is like wearing an audiophile set of cans.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Excellent Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely sony exceeded my expectations, excellent anc, excellent sound, and amazing battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyBuyer,
We are elated to hear that your Sony WF-1000XM5 truly delivers an outstanding experience! We put a lot of effort into perfecting the excellent ANC, amazing battery life, and world-class sound quality, and your feedback confirms that our efforts were successful. Thank you for making Sony your choice for wireless audio and for sharing your stellar review!
Regards,
Dominick
The best on the market!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF1000XM5 fit so much better and is much lighter than previous version. The sound is awesome, and I use them while I'm cutting grass. You cant beat the noise cancelling on these ear buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Hookman,
Thanks for the review and the 5-stars rating review! It is fantastic to hear that you are taking advantage of their top technology Noise Cancelling!
Thanks for choosing Sony, have a great day!
-DiegoV
Awesome earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After weeks of use I can say I firmly enjoy these earbuds. Has a heavy equipment operator they are perfect with noise cancelling setting and have great audio while lasting just long enough for a full days work. The only complaint i could say is they would be a little more comfy if they were just a tad lighter. Overall great product.
I would recommend this to a friendAmazing in Every Way!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I’ve always struggled to find earbuds that stay in my ear. Sony’s WF1000XM5 have, by far, been the best set of earbuds I have ever tried. While wearing them in bed, I had fallen asleep with them in by accident and in the morning when I woke up they were still in my ear! I’ve never had that luxury before. Best part was they weren’t even close to falling out. That paired with the amazing noise canceling and superb sound quality, they have easily beaten any earbuds I’ve tried!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Th3Gubbins,
You made the right choice! We're glad that you like the fit, noise canceling function, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, good sound quality, good fit. Would recommend and would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mstren,
Thank you for choosing Sony!
We're delighted to know that you're enjoying the WF1000XM5 earbuds and truly appreciate your recommendation. Your positive experience inspires us to keep providing high-quality products.
Best regards,
-Fred
Extremely reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually write product reviews, but I am truly impressed with my earbuds. I use them for 6-8 hours every day, and the battery life continues to amaze me. I work outdoors in all kinds of weather, and they have never let me down.The most remarkable experience was during a tornado that knocked down hundreds of trees. At 11:30 at night, I was called out to shut off a natural gas well that had been hit by a tree. I climbed over what felt like a hundred trees in the dark, battling heavy rain and branches. It took nearly an hour to complete what would normally be a five-minute walk.During my trek back, a branch knocked out my right earbud. I searched for it with a flashlight for ten minutes before giving up. Two weeks later, while clearing debris, a coworker found the earbud on the ground. I was astonished. I put it back in the case, doubting it would charge or work. An hour later, it was back to a full charge and playing music perfectly.My coworker was so impressed he bought a pair the next day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nello, Thanks for the 5-star rating! We're glad you are impressed with the earbuds. Enjoy and thanks for choosing Sony. -Craig