Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Good quality headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Better than airpods. Doesn't slide and has better audio quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MoJo,
Thank you for choosing Sony!
We're thrilled to hear that you're experiencing the outstanding quality of the WF-1000XM5s and that they surpass your expectations compared to other earbuds! It's wonderful to know they're fitting comfortably and delivering exceptional audio performance. Thank you for sharing your enjoyment with us!
Best regards,
-Fred
Great earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a musician, quality earbuds are essential. After doing research I decided to give these a chance. I'm very pleased with the overall sound and fit. Can't go wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MitchL, Awesome! We're thrilled to hear you like the excellent quality and overall sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Almost perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. Battery power is great. If only they were a little slimmer or designed in a way that I could sleep on my side, they would be perfect. Over all really happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattO, We're thrilled to hear that you're enjoying your WF1000XM5. We'll take note of your feedback about the design. We appreciate your feedback and thank you for choosing Sony. Erin
Like the wf-1000xm4 but…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before these, I had the WF XM4 pair and those were my favorite headphones for a while. I went through two pair of those though because I would over charge the battery and in turn the charge diminished. Optimistic, I decide to try these pair because they were newer. They’re a lot lighter than the xm4 and the sound quality seems just as good but not better. The ANC also seems not a strong as the previous generation. I try not to over charge these as well, but in prime condition, the previous generation seem to last longer. Over theyre a pretty decent pair of earbuds. I might have an attachment to the previous generation because they were so good and I might enjoy these better if I don’t try to compare it to the previous ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrkp, Thanks for sharing your experience with us. We're glad you like both models. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Fairly good earbuds minus the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally had a different pair of wireless Sony earbuds that had a wire connecting them together. I needed something that provided a true wireless fit. These are working great so far for what I needed. Unfortunately I do believe them to be a little pricey still.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback and for choosing the Sony WF-1000XM5 earbuds, BestBuyPurchaser. We're glad to hear that the true wireless design is meeting your needs and that you’re enjoying the fit and performance compared to your previous model with a connecting wire.
We understand your thoughts regarding the price. The WF-1000XM5 earbuds are designed with advanced noise cancellation technology, improved sound quality, and a more comfortable fit, aiming to provide a premium listening experience. They also feature adaptive sound control, long battery life, and high-quality call performance. We constantly strive to offer products that deliver long-term value and enhanced features to our customers.
Your feedback on pricing is important to us, and we will share your comments with our team. Thank you again for your review and for being part of the Sony community.
Best regards,
Gus
Sony Social Media Team
These are great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a step up from the 1000XM4 in all ways. Better noice cancelling, more comfortable fit and significantly smaller. The previous version was good but with these I can talk to someone while at work (I'm a telecom tower climber) and clearly hear them and vise versa with the wind howling! amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi towerdude, we're glad you like our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Unrecovered Buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great purchase; and wonderful sound; but the bud fall from the ear too easily. The right bug fell from ear too often; now it is unrecoverable. Sony need to better survey ear dimensions, through their demographics.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaraG,
Thanks for reaching out and sharing your experience.
It is most rewarding to hear how much you enjoy the sound quality of your WF-1000XM5, but we are truly sorry to hear that the right bud fell out and is now lost. We know how frustrating that is.
For this particular case and this model, a replacement is not yet available for purchase, but they will be soon. Please bookmark this article and check back for updates: https://www.sony.com/electronics/support/articles/00189241
In the future, we recommend using the Sony | Sound Connect app, which has a test to help you find the best tip size for a more secure fit.
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
To good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good to use, nice sound , nice quality, when I put in ear so comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RajkumarM,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality, comfortable and modern design and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a nice day!
-DiegoV
Small, Mighty, but not the best
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Definitely a lot smaller and more comfortable than the previous buds, but it does lack some punch as the previous had. You can tweak with the levels, but feel the older bigger ones had better sound. These are super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAGame,
Thanks for commenting! We are extremely pleased to hear your satisfaction with the very comfortable fit and smaller design of your WF-1000XM5. We greatly appreciate your feedback with the sound quality of these headphones compared the previous model. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
The best ones yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are the perfect fit, all the rest hit been too big and had my ears sore after awhile and also the bad fit affects sound quality. These fit perfect and that perfect fit makes the sound on these the best ones ive had. Sorry huge eared people, youve had your day, now its time for the regular eared people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenji,
You made the right choice! We're glad that you like the fit and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great quality and function. Highly recommended.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were a gift for my husband. He had gone thru so many different types of earbuds that broke down. So I opted to spend a little more to get a better quality product. They fit well in the ear and are sweat proof. My husband said they are the best he's ever had. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipoet74, we're glad you are enjoying the sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Awesome noise cancelling earbuds!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is exceptional, the sound is above average, and they look pretty nice compared to the last version which were humongous. My only gripe and concern is the tips that come with the earbuds aren't comfortable in my ears and the price is too darn high.
I would recommend this to a friendSuperb…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality..good bass and sturdy build!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jjpt,
It's great to hear that you're enjoying the sound quality of our WF-1000XM5 earbuds!
These earbuds were designed with a glossy texture and a more luxurious feel. They fit comfortably in your ears while keeping out external sounds.
Thanks for choosing Sony!
Best regards,
Estefany
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive sound and app function, especially choosing the correct fitting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, thanks for posting this fantastic review.
We are delighted to hear you are enjoying the WF1000XM5's exceptional sound quality, as well as its audio adjustment settings on the Sony Connect App, which enhance the experience even more. Thank you for also sharing that the sound improves when you find the correct fit.
We really appreciate your choice of Sony!
Sincerely,
Jenn.
BEST noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise cancelling I've ever had, they are comfortable and really REALLY light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelA,
Perfect! We're glad that you like the noise canceling function, comfort, and weight of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Best earbuds I've owned
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had, outclasses AirPods by miles in sound quality and battery life. Great for long shifts, gym sessions, or studying in the same day and wanting both headphones in at all times
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garrett,
You made the right choice with the Sony WF1000XM5! We're thrilled that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
Having Some Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all, they sound good. I upgraded when I was having battery issues with the xm4 model. The battery life here is stellar. This model has similar memory foam ear tips, which I like, and the touch sensors are a little better. The noise canceling is no different to me than just having it turned off, the ear tips block out enough sound that noise cancelation is useless and just uses battery. If you just turn the sound setting to "off" they isolate you without using extra battery, so for the money, the sound cancelation is kind of a let down. Ambient sound mode isn't as good as the previous model so if you're only using one ear bud, you still feel like your ear is plugged up, even with ambient sound turnned up to 20. When I switch between ambient and off, they stop my music. Same thing happens if you use temporary awareness mode. The left ear bud has begun having connectivity issues and the right bud's having some bugs with the touch sensor not working for playback unless you change the function to something else and then switch it back. They no longer make a tone to signify that they are turned on and connected, on either bud when used alone or together. Sometimes they have random functionality issues when the app is active. I really like the way they sound, fit, and the app is ok, they're just very disappointing especially having so many issues in the past with Sony. I'll probably see if I can get them replaced under warranty, as they're less than 6 months old. I want to be clear, this is at no fault of Best Buy. I've not tried other equal models, but I'm leaning toward that. If the connectivity and other bugs weren't an issue, I'd be able to look past the inherent flaws they have with noise cancelation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, We are sorry to hear about the issue you're having. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
Perfect for everything
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds they are literally perfect i sleep with them and wake up with them still in my ear ive ran with them many times and they never fell out or got lose i can even train on the bag and do kicks with no problem!!!! And it feels like they never get low battery they last that long!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, RicardoM! We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Its a must!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone's ever i cant hear my kids yelling at each other on car rides!! It has ita super clear you can feel the beat best purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoledadV,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
Great earbuds!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is quality great and they wear really well!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful feedback, JOSEPHC! We're thrilled to hear that you're enjoying the great sound quality and comfort of the WF-1000XM5. Your satisfaction is our top priority, and it's fantastic to know the earbuds are delivering a standout audio experience and fit for you. If you have any more insights or questions, please feel free to share.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team