Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are AWESOME !! Couldnt stand ear buds until I got these, now im the guy with them in all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the absolutely fantastic review, Jcorb!
We are thrilled to hear that the WF-1000XM5 earbuds completely changed your mind about wearing earbuds and that you're now "the guy with them in all the time." That's the best compliment for their combination of awesome sound and comfortable, refined design!
Thanks again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Excellent sound, perfect noise cancelling, bad fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title states, these headphones are fantastic. They sound good, cancel out almost all noise, and are easy to use. I just wish they fit in my ears. My ear canal is just too small for the smallest size, leading me to have a huge headache after about 10 minutes of use. However, some 3rd party ear inserts from either CharJenPro on Amazon or COMPLY ear tips will solve that for you. 4/5 overall. If the foam wasnt so stiff it'd be a 5/5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seeyalater, thanks for commenting. We are happy to hear about your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
We value you & your input, and thanks for choosing Sony!
Best regards,
Romeo
Hello are you there?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise canceling but they stay on even though I put them back in my case. They make receiving phone calls a task because you have to go to your call options and pick phone speaker or headset. I’m using an Apple iPhone 13 Pro Max. The Apple AirPods just sync better with the iPhone. I wanted some quality earbuds. They sound amazing but it’s going to take an update to fix the bugginess.
No, I would not recommend this to a friendGood But Not For Me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but I don't like the feel in my ears. Feels like I have earplugs in. Bose are WAY more comfortable and just as secure. These earbuds are also VERY slippery and hard to get ahold of while in the case.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi maxxumless, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the comfort of your Sony unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link when wearing the earbuds:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wear
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones in the market but probably not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, Alif!
We’re glad to hear you find the WF-1000XM5 to be a great choice. We always strive to be the best, so we appreciate you giving them a try. If there is anything specific we can do to improve your experience, feel free to let us know!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Worthy upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good upgrade from the xm4. Although more slippery they are smaller and more comfortable than the past version. Harder to connect than before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi demo, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Immaculate
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are hands down the best earbuds I have tried. From the noise cancelation to the sound quality and the wide variety of features as well the extreme comfort. Massive upgrade from the 3s and 4s
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CROWLEY79! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
Personal favorite ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I’ve had im an audiophile and man these earbuds did wonders! Great app for customization adjusting to how you want them the noise suppression is amazing couldn’t hear a peep from the outside world while in and jamming out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueG,
We appreciate you sharing your experience with the XM5 earbuds. Sound like they're hitting the mark for both sound quality and noise cancellation. Always good to hear from someone who really knows audio.
Thanks for chsoosing Sony.
-Aldair
Great sound and features... but the fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are awesome and i love them. Top notch sound quality and features, i can tell its made by sony. My main complaint is the fit. They seem to be fairly big in my ears and start to hurt just after 10 minutes. I have always had average sized ears, but this seems to be bothering me. I'm thinking about returning them. But if they fit someone else well, they really are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, We're glad that you like the sound quality and features. To keep the headphones from falling out, kindly adjust the fit of the headset units to your ears. Please check the Help Guide for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Birthday Gift
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband because a friend of mine's husband suggested them. The quality is equivalent to the Sony brand and congruent with the price point. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanceMommaOC,
Thank you for choosing Sony!
It’s rewarding to hear that you and your husband are enjoying the WF-1000XM5! We're glad that a friend's recommendation led you to us, and we appreciate your kind words about the quality. Thank you for your high recommendation – it means a lot to us!
Best regards,
-Fred
Great sounds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound abd crispy sounding with water proff while running in the rain.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AirNava!
We’re so glad to hear you’re enjoying the excellent, crispy sound of your WF-1000XM5, even while running in the rain! It’s great to know the water resistance is keeping up with your workouts. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of these earbuds meets or exceeds that of my Sony WH-1000XM4, the over-ears these replaced. These earbuds connect much faster via Bluetooth. Sony's app continues to have great features, like a tuneable equalizer. I prefer these earbuds to Apple's AirPods Pro (2nd generation), which I returned in favor of keeping these. The microphone is great for calls indoors, although there is wind-noise outdoors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Thank you for the amazing review! We're thrilled to hear that your new Sony WF1000XM5 has exceeded your expectations. And good to know you're enjoying the quick and seamless Bluetooth connectivity, great call quality, and excellent Sony Headphones Connect app features. Thanks for choosing Sony! -Sam
Great performance and design but low IPX rating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5's function great. Very impressive sound performance and design. I'm so happy Sony made these a bit smaller. The XM4's were too big and bulky and not very comfortable. The only reason I gave 4 stars is because for the price the XM5's should have have had a much higher IPX rating. Very disappointing that Sony decided to abandon that aspect of the premium buds. The earbuds support LDAC which is the codec I use. Make shure your phone supports LDAC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leo234, we're glad you are happy with your new industry-leading noise canceling earbuds. We understand your feedback regarding the IP rating of your Sony unit. The WF1000XM5 has an IP rating of IPX4. You can follow this link to prevent burning or malfunction due to getting wet:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783366.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Awesome!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for. My AirPods wouldn’t hold a charge and the ANC was horrible. I got these for the noise canceling and they are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamGuerrant,
Thank you for choosing Sony!
It's rewarding to hear that the WF-1000XM5 earbuds are exactly what you were looking for! We're glad their great noise-canceling feature has made such a positive difference for you. Thank you for sharing your experience.
Best regards,
-Fred
Great sound and quality, Big price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great quality. Nice app. Call quality also sounds good. Biggest downside for these earbuds is the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahN,
You made the right choice! We're glad that you like the sound, call quality, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the price is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound, sony always comes through. very nice design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowardO!
We are immensely pleased to hear that you appreciate the design and the high-quality sound of your new WF-1000XM5 earbuds. It’s wonderful to know that Sony continues to be your go-to choice!
Thank you for putting your trust in Sony!
Best regards,
Estefany
Android users should buy these.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much satisfied with these earbuds. I had the Airpods, Bose and these. Out of the bunch, I would pick either the Aipods or Sony. If you have a android phone go with these and obviously an Apple would pair well with the Airpods. Noise canceling is ok. I do work in a loud environment and it would stuggle at times to keep the noise down. The sound from these are the best in my opinion. Sony did a good job on these but noise canceling could be better but its a thumbs up for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WindsorM, You've made an excellent choice! We're glad you're satisfied with your purchase. Good to know you appreciate the noise cancellation and exceptional sound quality of your new Sony WF1000XM5. If the noise canceling effects are not sufficient, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Amazing sound and build, poor everything else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, by far some of the best sounding earbuds I have ever used. It's a shame that the touch controls make them impossible to put in without touching everything, they are quite uncomfortable (and I sleep with earplugs so I am used to them), and the noise cancellation is basically non existent, you can not tell the difference between it being on and off, the only real cancellation comes from the foam tips and it being earplugs. I switched to the bose qc ultra earbuds that have amazing noise cancellation, comparable sound quality, and better comfort and controls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi C091,
Thank you for sharing your feedback about the WF1000XM5 earbuds.
We're glad to hear you enjoyed the sound quality, but we’re sorry to learn that other features didn't meet your expectations. Your input regarding the touch controls, comfort, and noise cancellation is valuable and will help us improve.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with WF1000XM5/B.
Thank you for considering Sony, and we hope you’ll give us another chance in the future!
Sincerely,
Maria
Awesome Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is really great and very sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RajL,
Thank you for choosing Sony!
It's fantastic to hear you're enjoying the sound quality and impressive durability of your WF-1000XM5 earbuds! The IPX4 rating provides excellent protection against sweat and splashes, so you can count on them to keep up with you. We appreciate you sharing your positive experience!
Best regards,
-Fred
Great earbuds fantastic noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for when i was flying for about 4 hours .. i didnt want to bring my big headphones .. they were perfect .. GREAT noise canceling.. highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your fantastic feedback on the WF-1000XM5, EdwardH! We are delighted to hear that they were the perfect companion for your four-hour flight.
We designed the WF-1000XM5 to deliver industry-leading noise cancellation in a compact, portable form factor, and it brings us great joy to know that this feature was a highlight of your experience. We are thrilled that you highly recommend them!
Thank you again for choosing Sony.
Best regards,
Gus
Sony Social Media Team