Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
It's so good.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb. Active noise cancelling is not that great and the case situation is inferior compared to the competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LouisC!
Thanks for sharing your thoughts with us! It is great to hear that the sound quality on your WF1000XM5 is hitting the mark.
We also appreciate the honest feedback regarding the noise cancelling and the case design; it really helps us improve.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Favorite Earbuds ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are clear and crips and easy to insert and stay in place. I love my Sony earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! You've made a great choice, Lucia!
We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.an upgrade from the XM4 I would say. smaller and comfortable. good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FriendlyGhost, Thank you for the great review! We're glad you like the more compact design, comfortable fit, and amazing sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony - WF1000XM5 Wireless Noise Cancelling Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!!!!!!!!! The price, quality, comfort in the ears and sound are great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gedeco, awesome! We're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sounds great. Nice fit and easy connection
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darucksa, Amazing! We're so happy to hear you like the great sound, ease of Bluetooth pairing, and excellent fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had the XM4 earbuds and loved them, although they were a bit bulky. I wasn't sure how they could be better, but the XM5 earbuds are vastly impoved for sound, call clarity and noise cancelling. I used these on a work call in my running diesel and another at a McDonald's with talking and loud music in the background and none of the noise was noticable by others on the calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Damon, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the only reason why I bought these is because my previous model died on me. I dont think the active noise cancelation is all that great. Unless my music is real loud i still here everything thats around me. The earbuds are comfortable but wait untill these are on sale if you can
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We’re sorry to hear your experience about the active noise cancellation with the WF1000XM5 earbuds. To get the most out of noise cancelling, make sure the earbuds create a secure fit in your ear—adjusting the ear tip size can really help. It’s also a good idea to check if noise cancelling is set to its highest level trough the Sony Sound Connect app. As well, a firmware update might be needed, which you can confirm in the Sony Sound Connect app, you can find more information in the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 If you’re still hearing a lot of background noise, gently cleaning the earbud microphones may also improve performance.
Thank you for considering Sony products.
Best regards
DiegoV.
- Pros mentioned:Sound quality
Exclellent earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awsome earbuds. Sound quality is excellent. Easy to use and the app helps a lot with mods. You can customize the sound and it adapts to whaterever action you ar doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroC, thanks for sharing your great experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality with High-Resolution Audio, and the ability to customize the sound to your liking. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick
- Pros mentioned:Sound quality
Worth the buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds in Black deliver an exceptional audio experience with top-notch noise cancellation. The sleek design and comfortable fit make them perfect for extended use, and the touch controls add convenience. With impressive sound quality and effective noise reduction, these earbuds offer a premium listening experience that's worth the investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonA,
Thank you for the purchase! We're glad to hear that you like the noise canceling, comfortable design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Fantastic earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with extremely clear audio and solid bass. The noise cancellation is surprisingly good! Love the case and the app is really easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, PeteW! We're happy that you are impressed with the noise canceling feature of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
Wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, fits in ear, and works well. Make sure to use the app and get proper bud sizing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesG,
Thanks for that fantastic 5-star review! We're thrilled to hear that the WF-1000XM5 earbuds fit so well and are working for you. The ergonomic design, which is 25% smaller and 20% lighter than our previous model, was developed specifically to provide a more stable and comfortable fit for a wider range of ear shapes. We also appreciate you emphasizing the importance of using the Sound Connect app to find the right earbud tips; it's a crucial step for achieving the best possible experience.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
- Pros mentioned:Sound quality
Good at Best for ME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price ($300.00) I was not overly impressed. The sound was good, but as I expected, the ANC was not great compared to the Sony WH1000XM4 (Over the Ear) headphones that I have. Finally, I returned these because I could just not get a great fit with any of the provided earbuds. Over time, they seemed to slip out of my ear canals. The earbuds never fell off, but the seal was not consistent. I much prefer the fit of my much cheaper PowerBeats Pro that hook over my ears. The Beats do not have ANC, but maybe I don't need that in my earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BioTeach23, Thank you for your review of the WF1000XM5. We appreciate your feedback and are sorry to hear that the product did not meet your expectations and it had to be returned.
Regarding the Active Noise Cancellation (ANC), it is true that the WF1000XM5, being in-ear earbuds, may not provide the same level of ANC as the over-ear WH1000XM4 headphones. Over-ear headphones generally offer better passive noise isolation due to their design, which can enhance the effectiveness of ANC.
We understand that fit and comfort are crucial for an enjoyable listening experience. The fit of earbuds can vary significantly from person to person, and it is unfortunate that the provided ear tips did not offer a secure fit for you.
We value your input and thank you for sharing your feedback. I hope you consider our Sony products in the future.
Regards,
Sam
- Pros mentioned:Sound quality
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great for the gym. Have good sound overall good product. No, issues yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cody,
It's a true pleasure to hear you are enjoying the Sony WF-1000XM5 earbuds at the gym! We are delighted that you find them great for your active lifestyle and appreciate the high overall sound quality.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work very well. The sound is great and they work efficiently. Easy fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxG, Awesome! We are glad to hear that you are happy with the sound quality of your new WF1000XM5! The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips. Thank you for choosing Sony! Regards, Carl
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geat sound and fit. Also, my last pair lasted over 4 years of every day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethS,
Thank you so much for sharing your great experience with us! Glad to hear you are enjoying the amazing sound quality and comfortable fit of your WF1000XM5 earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony fan that has owned sony products for 40 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling could be better. Sound is awesome, phine calls are clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonB, thank you for your feedback! We are thrilled to hear how much you appreciate the awesome sound quality and clear phone calls on your WF-1000XM5 headphones. It's fantastic to know these features are standing out.
We also appreciate your honest feedback regarding the noise canceling. We're always working to improve our products and your comments are invaluable in that process. For an even better noise-canceling experience, we recommend ensuring you have the optimal earbud tips for a snug fit. The WF-1000XM5 comes with several sizes, and finding the perfect seal can significantly enhance noise cancellation. Additionally, exploring the different noise-canceling modes within the Sony | Sound Connect app might help in various environments.
For further details on this topic, please visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony WE1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit is great, but the sound is amazing. The noise cancelling works well.
I would recommend this to a friend - Pros mentioned:Sound quality
$300 for this?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm pretty disappointed in this purchase. I paid $300 for these earbuds and they constantly have issues. The microphone will randomly stop working or will sound really muffled. The earbud tips fell apart after a couple months. The software to control the earbuds has ads when you open it. The "customizable" touch sensors are not truly customizable. Jabra and SkullCandy do a far better job with their software. The ANC is really good and the overall sound is great but not worth the price. Bottom line: Save you money and get something cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MKing,
While we are glad to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing some issues. We understand your disappointment and want to ensure you receive the best possible experience with our product. We value your feedback about the earbud tips, companion app, price, and touch control function of the headphones. To ensure you're getting the most out of your WF-1000XM5, we suggest updating its firmware to the latest version. The update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
As for the earbud tips, the earbud tips deteriorate through long-term use and storage. If the earbud tips deteriorate, they cannot achieve proper sound qualities or noise canceling effects. If the earbud tips are damaged and need replacing, please contact your nearest Sony dealer. You can also obtain replacement accessories from Sony Parts and Accessories website. Visit Sony support website > scroll down and select Parts & Accessories.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WF-1000XM5:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds fit great, and the sound is amazing, especially the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Perfect! We're thrilled to hear you like the great fit, amazing sound quality, and top notch noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and good for Sony better than apple…. Happy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Bwired!
We are delighted to hear you are happy with the WF-1000XM5 earbuds, and especially thrilled that you find them to have great sound and be better than the competition!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team