Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Battery degrades quickly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great, are comfortable and have lots of great features. The battery degradation in about 8 months since i bought these is unacceptable. Ive lost 40% playtime in that period of time. I had the same issues woth the Wf-1000xm4 as well and my set of those wkll now only last for about 40 minutes. Sony climed to have fixed this but evidently they have not. Last set of sony earbuds I'll ever buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CastelleE,
While we're glad to hear about your great feedback with the amazing sound quality, very comfortable fit design, and superb features of your WF-1000XM5, we're really sorry if you're experiencing battery life issue. We also apologize if you're having the same problem with your WF-1000XM4. This is certainly not the news we'd like to hear from you.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue/Concern:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise dampening that doesnt make you feel like you’re in a vacuum. Good call quality for the most part and they connect well with iPhone unlike Bose. Didn’t fit well in my ears and bass was practically non-existent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taurus,
While we are glad to know about your satisfaction with the amazing noise canceling feature, exceptional call quality and Bluetooth connectivity of your WF-1000XM5, we are really sorry if they didn't fit you well. For optimum fit, comfort and to obtain the correct sound qualities, we always recommend following the steps on these links:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOTE -This review is based on the on the upgraded firmware version 2.01. I had no idea there was a major firmware version upgrade until I saw it downloading in the app. I used the buds for only a little while with the shipping firmware (ver. 1.01) but it the new version seemed to adversely affect the ANC (but cannot say for certain). I was looking forward to the release of the XM5s since Sony has a track record of improving their headphones and earbuds with each generation. The XM5s are an unfortunate departure from this trend. Though not entirely without merit, the negatives far outweigh the positives. ============================== First the cons: * Like the XM4, Sony does not pack ear tips that properly seal for me (and I can't be the only one). It's nice they include extra small tips, but what about the other end - extra large tips. Try as I might, I could not get a proper seal, so sound and ANC with the included tips was a flat no-go. Hey Sony, for the same price as the XM5s, a competitor includes SEVEN(!!!) ear tip sizes. * Speaking of the ear tips, why have Sony stopped including silicone? The foam tips are nice enough, but they have a very limited life-time; silicone tips can last for years. * If you purchase or already have a preferred set of tips (that fit), be aware that the dirt/wax filter is now part of the included ear tips, not the buds themselves. So, you risk getting dirt/wax directly into the earbuds - especially since you WILL be dropping them (see design comments below) * Design - the XM5s are just begging to be dropped. Sony have decided to make the sides of the buds glossy which makes taking them out of the case difficult and removing them from your ears an adventure. Good luck if your finger tips are the least bit sweaty. I can guarantee these will find the sidewalk many times. * The revamped app STILL does not allow customization of taps. FOUR TAPS to change the volume??? C'mon Sony! * Beware wireless charging. The case gets VERY warm (as do the buds if they're in the case while wirelessly charging). Remember, that was one of the reported symptoms of the XM4 battery issues (at least according to the Sony support rep I dealt with when my original XM4 batteries decided to go belly-up). BTW - Sony replaced my XM4s even after the warranty ended, so kudos to Sony for that. * ANC - in a word, mediocre. As I compared the XM5s with my current XM4s, the older XM4's ANC performed noticeably better. I used the same ear tips for both and had a proper seal. ===================================== Now for the pros: * Audio is excellent and seems to have improved some over the the already excellent XM4s. Sound is well balanced (clean highs and solid lows) and the EQ included with the app is excellent. * The case is slimmer than the one for the XM4s ====================================== All in all, I could not have been more disappointed. These are going back to Best Buy and I will continue using my XM4s. If you currently own a set of the WF-1000XM4 earbuds, I'd recommend NOT upgrading. If you own the older XM3 earbuds, I'd say it's a toss up, due mostly to the size difference of the buds and the MUCH smaller case.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect sound Advanced Bluetooth, they are unrivaled, super comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielO,
Great! We're glad that you like the Bluetooth function and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Buy these
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these, the bose QCII may have a slightly better sound, but that's only when they're not disconnecting every 5 minutes. I absolutely love these, calls sound great, people can actually hear you. they sound great and charge quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
Fit issues – earbuds do not stay securely in ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will say i love this product only the problem for me or issues was the fittingFit issues – earbuds do not stay securely in ears during use."Not satisfied with the fit; the earbuds slip out of my ears while running and don’t feel secure."over all I gave 4 star.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
Thank you for sharing your feedback about the WF1000XM5 earbuds. We are pleased to hear how much you're enjoying the product overall. However, we understand that the fit issues you've experienced can be quite frustrating, especially during activities like running.
We appreciate your input and want to ensure you have the best experience possible. If you haven't already, we recommend exploring different ear tip sizes that come with the earbuds, as a more secure fit can often be achieved through this adjustment.
We hope this helps and thank you for considering Sony products.
Best regards,
Stephanie
- Pros mentioned:Sound quality
I Love them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, amazing sound quality, battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EverA,
Great! We're thrilled that you are enjoying the comfort, sound quality, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones they are very comfortable. The sound quality is great. Battery life is pretty good but I don't think it's the best if you're going to be playing music for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoM, great! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing sound and quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds work impeccabley in work (MS Teams), exercise and recreation. I am so impressed with sound and build quality. The app works flawless. These were an upgrade from Seinhauser Momentum 3: no comparison.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HuwM, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sounds clear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really well. Sounds good and clear. Love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful review, RoyW! We're thrilled to hear that you're enjoying your WF-1000XM5 earbuds and that they're working well for you. We're glad you love the sound quality and clarity—they're designed with cutting-edge noise cancellation and advanced audio technology to deliver a premium listening experience. If you ever want to explore more features or need support, we're here to help.
Thanks again for being a part of the Sony family and sharing your positive experience!
Best regards,
Gus
Sony Social Media Team
Solid buy, minor issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product, though from time to time for no apparent reason the audio quality gets very grainy. I reboot and things are ok again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ihasbestbuy,
We are sorry to hear you're occasionally experiencing grainy audio with your WF-1000XM5 earbuds, as this is definitely not the intended experience. We appreciate you troubleshooting it by rebooting.
This symptom is sometimes related to an interference issue. Please try the following steps, which often resolve intermittent audio quality drops:
Disable DSEE Extreme: If you are using the Sony | Headphones Connect app, try turning off the DSEE Extreme feature to see if it stabilizes the connection and audio processing.
Prioritize "Stable Connection": In the Sony | Headphones Connect app, go to the Sound tab and set the Bluetooth Connection Quality to "Priority on Stable Connection" instead of "Priority on Sound Quality." This often prevents drops or static, especially in high-interference environments.
If the issue persists, please check for and install any available firmware updates via the app.
Thank you for your feedback.
Best regards,
Eliab
Not for every ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be tough to get a good fit quickly which gets very annoying. Once you get a good seal they are fantastic, but establishing that seal can take time, when compared to the bose fit or apple fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tbrain,
Thank you for your time writing this review! While we are glad you like the WF1000XM5, we're sorry to hear your difficulties in wearing the earbuds. Here are some tips for getting a good fit with the WF1000XM5:
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear.
If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset.
Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal.
Use the video function on your smartphone to check the fit on your ears.
Wait for about 10 seconds for the earbud tip shape to stabilize.
For more details, please check this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion as we always strive to deliver the best experience possible. We appreciate your feedback and thanks again for purchasing Sony. - Kris
- Pros mentioned:Sound quality
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but very difficult to maneuver. Most of the time the app Sound Connect doesn’t link with the EarPods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thanks for your review, GloriaL.
It's great to hear that the sound quality is appreciated! The WF-1000XM5 is known for its exceptional audio performance, which enhances the listening experience.
For the issues with connectivity and navigating the Sound Connect app. This situation can prevent them from easily switching to a paired device. In such cases, it is often recommended to adjust the Bluetooth settings on the device or manually switch connections through the device’s Bluetooth settings menu.
Additionally, ensuring that the Sound Connect app is updated to the latest version can help resolve functionality issues. It's advisable to check for updates and, if required, initialize the headphones after the update.
If persistent issues occur, switching the connection from LE Audio to Classic Audio mode in the Sound Connect app may resolve some of the problems experienced with call connectivity or app linking.
If these steps do not improve the situation, further troubleshooting or contacting customer support may be necessary.
https://us.esupport.sony.com/support/s/support-contact?category=headphones
We sincerely apologize for the inconvenience you've experienced. We hope our support team can resolve the issue with your headphones promptly!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, long battery life, and insane noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Angel! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
Returned Sony XM5, Bought B&W Pi8
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't use the phone feature. I do use the noise cancellation - I found Bowers & Wilkins Pi8 earbuds much better. With Sony XM5 I could hear my treadmill. With B&W, I cannot hear my treadmill. The Sony XM5 has mediocre sound. I'm not sure why all the rave reviews about they sound great. They sound flat on both high and lows. Not impressed at all. The B&W Pi8 are amazing sounding - as if you are in the room with the band. If you are really picky about sound (and your ears) the B&W Pi8 are simply amazing for a pair of earbuds (totally worth the extra $100.00). When sweating Sony XM5 fall out of my ears way too many times during a 50-minute treadmill routine - they have a rounded body and slip off the ear easily. The foam pads don't help. The B&W Pi8 are well engineered with a bit of a ledge (flat) edge and rest comfortably on the ear cartlidge, this keeps them more in place & secure than the rounded XM5 - and their silicone pads fit securely even when I'm sweating. Get the B&W Pi8 if you can swing it financially. There really is no comparison.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Timbecausetimistooshort, Thank you for sharing your review of the WF-1000XM5. We are sorry to hear that they did not meet your expectations, especially in comparison to your Bowers & Wilkins Pi8 earbuds.
Regarding your concerns about noise cancellation, it is important to ensure that the headphones are worn properly for optimal performance. The noise canceling function can be significantly affected if the earbuds do not fit properly. For better noise cancellation, try using different sizes of ear tips and make sure that the noise-canceling function is enabled and correctly adjusted using the Sony | Headphones Connect app.
As for the sound quality and fit, you might experience differences based on personal preferences and ear shapes. Switching to different earbud tips may help achieve a better fit and could enhance both noise cancellation and sound quality. Hope this helps and thanks for choosing Sony! -Sam
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these daily around 8-9 hours a day, mostly at work but also the gym, they’re very comfortable and the noise canceling is really good. My only complaint is I wish battery life were slightly longer, and it has very intermittent connection issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenA,
We appreciate you taking the time to share your feedback; we're happy to hear you find the WF-1000XM5 earbuds comfortable and that the noise cancellation is performing so well for your daily 8-9 hour use! Regarding the battery life, please note that features like ANC, DSEE Extreme, and high-quality codecs like LDAC can reduce the operating time, which is rated up to 8 hours with ANC on. To address the intermittent connection, please try navigating to the Sony | Headphones Connect app and changing the Bluetooth Connection Quality setting to Prioritize Stable Connection under the Sound tab, which often resolves minor dropouts. If the connection issue persists, a simple headset reset may be necessary: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html.
Thanks for choosing Sony.
Best regards, Eliab
Buy them!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work and sound great! Worth buying! I am so glad I made this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaT!
It is truly wonderful to know that you are so happy with your purchase of the WF-1000XM5! We are glad they are working out so well for you.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Best earbuds on the market
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, I think these are the best earbuds money can buy, I don't think I'll buy another brand of earbuds again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordyM,
Awesome! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Best headphones we’ve owned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I and my wife have ever owned. The bass is good, voice quality is awesome, and, the best of all, the sound doesn’t leak- which means we can use it at work!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandeshM, That's really cool! We're thrilled to hear that you feel the WF-1000XM5 is the best sounding earbud headphones that you've owned. It's wonderful to know you love the great audio and noise canceling feature of our Industry-leading noise cancellation headphones making them perfect at work. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you so much for choosing Sony! -Jess
Best Earbuds by far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best earbuds for me by far. I had the samsung buds pro 2 and these sony earbuds just take it out of the water. More customizable and longer battery life which is a plus for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FredyT, Thank you for this amazing feedback! We're thrilled to hear that you feel the WF-1000XM5 is the best sounding earbud headphones you've ever owned. We're glad you love the exceptional noise cancelling, sound quality, great battery life, and overall features of your WF-1000XM5. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thank you so much for choosing Sony! -Jess