Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
So far, so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, he loves them. Gave these to hubby for Christmas. The only perm is that other reviewers mentioned that the bass may not be as good as other buds. So he is analyzing that now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyP,
That's fabulous! You've definitely made a great choice! We are truly delighted to know that your hubby loves the superb performance of his WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for someone who spend lots is time and money on good quality when I offered to buy him a pair of his choice he chose these and said they were one of the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyM, thanks for choosing and purchasing our product! This is a great gift indeed. ~Earl
- Pros mentioned:Sound quality
Best headphones on the market with noise cancellat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With every penny!!! These have been a lifesaver when trying to study in a noisy environment. I was able to study at an AAU basketball game!! Didn’t hear a thing!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamaraG, we're happy to hear that you are enjoying your earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds ever owned had all samsung before and heard apples but sony got it in this category.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notwise, awesome! We're thrilled to hear that you consider our WF-1000XM5 the best earbuds you've ever owned, especially after trying other brands like Samsung and Apple. Our team works hard to deliver top-notch audio quality and innovative features, and it's wonderful to know that our efforts have made a positive impact on your listening experience. Enjoy your music with the WF-1000XM5 and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is pretty good, and the sound quality is great. It takes a little getting used to getting them in your ears because they are smaller than what I am used to with AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayD, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, I used apple products for the longest but these have been superior by far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5 earbuds! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love these
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Love the sound quality of these they sound really good and honestly haven’t took them off since!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vic06,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Almost perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and ANC, poor controls, the app is not very friendly too, wish i could customize the functions.
I would recommend this to a friend Almost Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost Perfect, I just need more bass and more dynamics, I don't know, maybe they will be good for someone else, it's a matter of hearing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marek, Thank you for the feedback! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
AMAZING IN EAR HEADPHONES!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality! Possibly even better than AirPods Pro, definitely recommend these headphones, you cannot go wrong purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrayWolf,
That's very nice to hear! We're happy that you like the sound quality of your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Very please with the sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound and much better sound quality than the airPods I have used in the past. Noise canceling is nice and helps with studying when in coffe shops noisy than normal
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you are enjoying your new Sony earphones, WhyWhen! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound quality and noise canceling and the ambient sounds is pretty good haven't had any problems with them so far and its been 3 month's . Overall i am very happy with them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
That's fantastic! It is really lovely to hear that you are well-pleased with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Lack of a secure fit... exchanged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them then returned for Bose QCII's. I bought them originally for the longer battery life but the lack of a secure fit, being the only thing holding the headphones from dropping all the time and eventually breaking would be the ear tips. I don't prefer jamming them in my ear so the Bose have a more relaxed fit. Just my 2 cents I have an active job and maybe if someone is doing rigorous exercise to avoid. Maybe Sony will make ear-fins?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bmar916, we're sorry to hear that you had returned your Sony unit. It is recommended to follow this link when wearing the unit and secure the fit:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
Great ear buds!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had several high end ear buds, these are the best! Noise canceling could be better and had to buy different tips as I have weird ears BUT - love these, well worth the $$!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Refrigerator,
We're truly heartened to learn that your Sony earbuds have stood out as the best among other high-end models—thank you so much for your wonderful 5-star review! It's great to know you love them and that they're well worth the investment. The WF-1000XM5’s customizable fit and impressive sound quality are features we design with comfort and performance in mind, and we appreciate your feedback about the noise canceling and ear tips.
Thank you for choosing Sony—wishing you an enjoyable day!
DiegoV.
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and noise canceling. Call quality with the noise canceling is great! Id recommend this product to others in the market.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, RobinD! We're happy that you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these better than my olds ones. They were to heavy and fall out my ear. These are much lighter and fit better. Money well spent!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieC, it is nice to know that you love your new earbuds. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and base. Very good charge time. Pricey, but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Cza91! We're glad that you like the sound quality of the earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a bit to find a true noise cancelling mode on the earbuds, but once you do they are very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, That's awesome! We're very pleased to hear that you were able to find the most suitable noise cancelling configuration to perfectly suit your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Over hyped!! But good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the WF-1000XM4s and they were great head phones. Then I got the WF-1000XM5s and though they are better to wear in the ears, the bone sensing feature os extremely annoying. When I'm on the treadmill or even chewing gum or doing something with my jaw the audio gets cut off because of the headphone having to adjust. This is extremely annoying! Its the one thing I regret about buying an upgrade?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ref3129,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the fit of the headphones. Your feedback about the Speak-to-Chat function is greatly appreciated. The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases, it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”. You can change the sensitivity by using the Sony Headphones Connect app. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
I love these.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I had the XM3’s for years and absolutely loved them so I decided to upgrade and I can say without a doubt that Sony have outdone themselves yet again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darth,
Fabulous! You've definitely made a great choice! Thank you very much for upgrading to the WF-1000XM5. We are extremely pleased to know that you love its amazing performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for trusting Sony!
- Romeo