Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds I have ever worn. Tried about 10 different pair and these hands down are worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DukeTV,
You've definitely made a great choice! We are extremely pleased to know that it perfectly suits your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, worth the money! Cancels noise perfectly just make sure you pick the right ear rubber thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rockingkitties,
Fantastic! We are very happy to hear your satisfaction with the amazing performance and reasonable price of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Unfortunately uncomfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound quality and amazing NC. However, they are quite uncomfortable. Its no dofferent than the mx4. If youre going tonmake a product for the passes, switch to a material that is plyable and an earbud shape that can conform to most ears. The bose qc 2 are amazingly comfortable. But their connectivity is atrocious.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
sweet sounds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit, great sound, and noise cancelling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, poppag! Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Vee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome, I finally had Samsung earbuds but these blow those away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VernonA, we're glad you like the sound quality of our product, Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Terrible noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There portable and have good sound, but if your buying them for noise cancellation, there terrible. I was very surprised when I used them on my last flight, the noise cancellation we not good at all. I used the app too set the modes and I just want happy considering the price and hype. I would not recommend these earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jamgar, thank you for sharing your feedback, and we're sorry to hear that the noise cancellation performance of the WF-1000XM5 did not meet your expectations, especially during your flight. We appreciate your positive comments about the earbuds' portability and sound quality.
Noise Cancellation can be influenced by several factors, and we want to help you get the best experience possible. Here are a few troubleshooting steps you might find helpful:
- Ensure the earbuds fit properly in your ears with the best size earbud tips for each ear, as improper fit can significantly reduce noise canceling effectiveness. The Sony | Headphones Connect app can help you measure air-tightness and find the optimal tip size.
- Confirm that Noise Canceling mode is activated, not Ambient Sound mode. You can toggle this directly on the earbuds or in the app.
- Try turning off the Adaptive Sound Control feature in the app, as it can automatically adjust noise cancellation based on detected activity, sometimes switching modes unexpectedly.
- If you’ve already checked these settings, you can reset or initialize the earbuds as a next step—returning them to factory settings to resolve potential software glitches.
- It’s important to note that while the WF-1000XM5 provides strong noise cancellation, it is most effective for low-frequency sounds such as engine noise from vehicles or planes, but some higher-frequency sounds may not be fully canceled.
If you continue to experience issues after trying these steps, please reach out to our support team for further assistance, as we’re committed to ensuring your satisfaction with our products.
Thank you again for your honest feedback—it helps us improve our products and service.
Best regards,
Gus
Sony Social Media Team
Perfect while working in a noisy enviorment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beat ear buds you can buy! Easy to use, forget it is in my ear most of the time. Battery last about 7-8 hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Wonderbread26! The new Sony XM5 wireless earbuds are truly amazing when it comes to noise canceling. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Love Sony Earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to Earbuds, SONY its always my preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonO,
We feel privileged to know that Sony is always your top choice for earbuds! We are thrilled that the WF-1000XM5 continues that tradition for you. It’s wonderful that you can experience our industry-leading noise cancellation and the incredible detail provided by the Dynamic Driver X, which are both designed to deliver an unparalleled listening experience.
Thank you for choosing Sony!
Regards,
Dominick
Always SONY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to Earbuds, SONY its always my preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonO,
Thank you for being a loyal fan of our earbuds!
We are honored to hear that Sony is always your top choice. It’s great to know that we’ve earned your preference and that you’re happy with your latest pair.
We appreciate you choosing Sony!
Best regards,
Estefany
ANOTHER WIN FROM SONY
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best headphones I’ve ever owned I love Sony products!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GavinT,
We feel privileged to know that the Sony WF1000XM5 are the best headphones you’ve ever owned. Thank you for your continued love and support of Sony products!
Regards,
Dominck
- Pros mentioned:Sound quality
Overpriced.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, the earbuds are just OK. The noise cancelling function is not as good as on the "big" headphones. And, I had to buy generic foam tips to replace original ones, because the foam was not expanding well. Sound is good, but not better than air pods pro. Overall, I think this item is too expensive for what it is.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
New best of the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Bose user for the last few editions. This by far performs better than the competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GordonT, we're glad you like our product! Thanks for choosing Sony. ~Earl
Definitely water resistant
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I almost never write a review when something works like it advertises but; these just survived a trip thru the washing machine and work like day 1. Just a little spot drying and all good. Though if you're smaller of stature these may be too big for your ear lobes to stay in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottC,
That's quite a feat! While the WF-1000XM5s are water resistant, they're not waterproof. In the future, it's important to be cautious when handling your earbuds near water sources. We do have good information on how to care for the headphones here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00249895
It's wonderful to hear you are enjoying the excellent sound quality and overall features of these earbud headphones. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best earbuds ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and crisp sound, noise canceling is superb best quality ive ever had from earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ap85,
That's great! We're glad to hear that you like the clear sound and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
XM5 is THE BEST!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.each version just gets better! The XM5's are by far better than anything else right now. So small but huge sound field. Great dynamic clarity and bass is superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffro,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying the sound quality and size of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best air bud ive had thus far i strongly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GREAT, You've made an excellent choice! We're so thrilled to hear you feel the WF-1000XM5 is the best sounding earbud headphones you've ever owned and you are enjoying all the wonderful technologies that make the WF-1000XM5 so versatile. We really appreciate the recommendation. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
Engineers play project that is released early
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like Sony told its engineers to go nuts, then those engineers added everything to this headset but they never really tested it outside in real life. I've had xms since xm2s. They all have been over the ear with the exception of xm4s which I returned because I did not like the size. I have my over the ear xm4s and I will not be separating from them any time soon. I bought these xm5s because they are the smallest in ear phone made by a reputable company which can also fit inside my helmet. These are absolute trash. Left piece keeps cutting out for a split second then connects back immediately. Not sure whats going on with it. It is a random occurrence. Sometimes the volume peaks for a split second then goes back to previous volume level. This is almost immediate so when it goes normal to high to normal volume levels, the high part feels like someone is blowing to your ears as you are listening. If you have the ambient sound mode on, when you speak, you still hear the chime sound like it turns on ambient sound mode for chat? Why? I already have it on, why you making me listen to your on and off chime? If you have the wrong ear pieces on, the sound degrades immensely... and I really mean immensely. I hope these can seal up your ear canals fully because otherwise you might as well listen from a megaphone. They are worth half their price if even then. So yes, the engineers at Sony created an in ear headset that is packed with features while having one of the smallest form factors available in the general market. The problem it feels like is that none of them ever put them on... All these glitches should've been fixed before release. You are paying a premium price but you are not getting a premium product.
No, I would not recommend this to a friendKicking back and relaxing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They a little pricey for what i use them for but over all a good set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buds I’ve ever had and I have had many different brands
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high praise, ChristopherB!
Hearing that the wf1000xm5 are the best earbuds you’ve ever had—especially since you’ve tried many different brands—is the ultimate compliment! We worked hard to pack industry-leading noise canceling and high-resolution audio into such a compact design, so we’re thrilled to know they are outperforming the competition for you.
Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
As good as everyone’s says
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I chose these over AirPods. 11/10 would recommend to anyone considering airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've certainly made a great choice, AndrewM! We are very happy to know about your satisfaction with the amazing performance of your WF-1000XM5 compared to another headphones' brand. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo