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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2373 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,373 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with those. The sound was amazing. You can’t hardly hear anything. No noise just nice ear buds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeRoy,

      That's amazing! We are thrilled to know that you are very happy with your WF-1000XM5 and that you are satisfied with its exceptional sound quality & industry-leading noise canceling feature.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazinf sound and noise cancelling. I never buy anything that expensive but they really are the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ssgmatt,

      Amazing! We are extremely pleased to hear your satisfaction with the incredible sound quality and exceptional noise canceling function of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 3 out of 5 stars

    Ear buds review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These aren't bad, but I still prefer my regular Sony headphones. They seem to have hardtime staying in my ears and the Bluetooth has a tendency to cut out when listening.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ALewis, Thank you for sharing your feedback on your Sony WF1000XM5. We're sorry to hear that you're experiencing issues with the fit and Bluetooth connectivity. The fit of earbuds can vary greatly depending on the shape of your ears, and we recommend trying the different sizes of ear tips included with your WF1000XM5 to find the best fit. We also recommend following the guidelines on this link to ensure optimal fit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839


      As for the Bluetooth connectivity, please ensure that your device's firmware is up to date and that there are no obstructions or interference between your earbuds and the connected device. You can also switch the sound quality mode to Prioritize Stable Connection. For additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Regards,
      Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding earbuds with amazing noise canceling features highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frabologna, Fantastic! We're very pleased to hear that you like the great sound quality and amazing noise cancelling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My Sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I always use for my work! Good sound and the quality greatest

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UlisesI, we're glad you love the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great highly recommend them would buy them all over again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xiomara, Congratulations! You've certainly made a great choice! We are truly delighted to hear about your satisfaction with the amazing sound quality of your WF-1000XM5. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in-call noise canceling. Can be working in a loud shop. Other person cant tell

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusV, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    bees knees

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best earbuds i have invested in. absolute fire would buy again or even upgrade

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FELIPEA,

      Thank you for choosing Sony!

      We're excited to hear that the WF1000XM5 are the best earbuds you've invested in. It's fantastic to know they've made such a strong impression that you'd buy them again or even upgrade. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top tier noise canceling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic they are everything great about the xm4 in a smaller package

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertP, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Good noise canceling. I wear them everywhere, every day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LawrenceB, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Sound ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and build. Only issue is the the app not simple enough compared to Pixel Buds pro app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MinaN,

      Thanks for commenting! We are so happy to hear your satisfaction with the amazing sound & quality of the WF-1000XM5. We greatly appreciate your input with the companion app.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancellation ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would highly recommend has the best noise cancellation in any pair of earbuds I’ve had

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, nice! We're glad you are enjoying our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these! If you’re really looking for noise cancelling this is it!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samsungtv, we're glad you love our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work really well and the noise cancelling works great and tons of features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewC, Awesome! We are so glad to hear that you are happy with your new earbuds! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best earbuds I've had in years! Ambient and noise cancellation is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Customer,

      Thank you for choosing Sony!

      We're honored to hear that the WF1000XM5 earbuds stand out as some of the best you've had in years. Your praise for the ambient sound and noise cancellation truly motivates us to continue delivering exceptional audio experiences. Thank you for sharing your positive thoughts!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ted's buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow!! They are great! Best pair of ear buds on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeddyK,

      You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound and bass . Music is more enjoyable. Sony once again made it happen

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SalG, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things rip. Seriously killer. They aren't PPE, but are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, TristanG!

      We are absolutely thrilled to hear that you find your WF-1000XM5 earbuds to be seriously killer and that "these things rip!"

      We are glad they are providing you with an outstanding audio experience. We also appreciate your note that while they are great, they are not intended as Personal Protective Equipment (PPE).

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good earbud and great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these earbuds. The sound on thrlese are great. I really enjoy having them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jmbjasp,

      Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear buds for any music lover! Battery lasts for a couple of days!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DustinC, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US