Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Sleak design and great sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than previous generation while keeping the great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, SamuelT99!
We are thrilled to hear your satisfaction with the smaller design (compared the previous model) and exceptional sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
The best sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound ever, i have all the sony headphones and this is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbelC, Thanks for the 5-star rating! The new WF1000XM5 indeed has amazing sound quality and excellent noise canceling performance. It also features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great the reason for the three star one the don’t stay in you ear the fall out specially when you sweat from good run. Second sometimes they disconnect from your Bluetooth.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DwayneM, while we are glad to hear your satisfaction with the amazing sound quality of your WF1000XM5, we are really sorry if they didn't fit your ears well and if you're experiencing a Bluetooth connection issue. This is certainly not the experience we were hoping you would have. For the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding better than the more expensive ones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SnQQpy69, fabulous! We are thrilled to know that you're satisfied with the amazing sound quality of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice earbuds, cancels noise. Music sounds so clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patty, we're glad you are enjoying the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Ear bud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good buy. I will recommend. The sound is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdekunbiB, We are glad that you like the sound quality of your new Sony wireless noise canceling in-ear headphones. Thank you for your purchase. Enjoy! Vincent
Noise Canceling Features Didn't Work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these. They have a nice premium weight and feel. However, the earbuds did not fit well no matter what tips I used. Additionally, the noise-canceling features that I was looking forward to did not work as expected. I would not recommend these earbuds to others, as I believe there are better options available on the market in the same price range. It's essential to consider other options before investing in this pair of earbuds, as the overall experience can be frustrating and disappointing if the fitment and / or features do not meet your expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pikford,
We are really if our WF-1000XM5 didn't live up to expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the noise canceling, please refer to the suggested troubleshooting steps on this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great Earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved last version of these earbuds. These are just as good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, DTRecords!
We are very happy to know your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for trusting Sony!
- Romeo
- Pros mentioned:Sound quality
Sony earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than satisfied. Clear sound, good noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YlyasC,
Fabulous! We are very happy hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best I've ever owned and I have owned alot best ANC I've ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect rating, Mountainbiker86! We're stoked to hear you are impressed with the new Sony XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
The best ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t use anything else and a pair for work and home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chappy, Thank you for sharing your wonderful experience with your new Sony WF1000XM5! We're glad to hear that you're satisfied with your purchase. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Super fantastic sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these is much better than my AirPod Pros!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ta1274,
Fabulous! You've definitely made a great choice! We are very happy to hear about your satisfaction with the amazing sound quality of your WF-1000XM5 compared to another brand. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Earbuds are excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever hands down the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinB, we're glad you like the sound quality of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with great noise canceling abilities
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marica,
Thanks for commenting! We are very happy to know that you're satisfied with the amazing performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sound is great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ❤️ em! Great sound! Noise canceling works very well
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, DeniseT!
We are extremely pleased to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the xm4 prior. This is a solid upgrade so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you very much for upgrading to the WF-1000XM5, Richard!
We are thrilled to know that it meets your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for trusting Sony!
- Romeo
Really nice earbuds
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] An upgrade from the xm4 for sure, much smaller so they are not uncomfortable as the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Thank you for the positive review! We're glad you like the more compact design of your new Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product, sound like no other! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
Fantastic! We are so happy to know your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Joyful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds is amazing every day of listening is incredible
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaoudazanaO, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not as expected. After spending sometime with them I returned them. Although the speaker and sound are the best. But in my opinion, at least the ones I owned the software had issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, we're sorry to hear that you had returned your Sony unit. It is recommended to keep the software of the earbuds updated. You may check this link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com
Hope you consider Sony again. ~Earl