Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds.......................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielC,
Thank you for choosing Sony!
We’re delighted to learn that you’re enjoying the WF-1000XM5 earbuds! We’re confident that you will keep experiencing the outstanding noise-canceling capabilities and sound quality they provide. Enjoy your listening experience!
Best regards,
-Fred
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have always been good. These support LDAC and you can really tell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deso, thanks for sharing your great experience with the Sony - WF1000XM5! We are thrilled to hear your enjoying the astonishing sound quality with LDAC and High-Resolution Audio. The small, light and beautifully design is perfect for long listening sessions! We hope this continues to be a pleasant experience for you, and thank you for choosing Sony. Regards, -Dominick
Returning. Wished it was different.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to say these are terrific. But unfortunately, they are just average to me. The sound isolation is poor. I know that they are hoping to get a good seal with their foam tips - and that is definately a key to sealing out the outside noise... But for my right ear, no amount of pushing or twisting would adequately seal. For this price, I expect top notch. Unfortunatley, sub 100 dollar earbuds seal better and sound the same.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechNoggins,
Thank you for your comment. We sincerely apologize if our WF-1000XM5 did not meet your expectations. This is certainly not the feedback we hoped to receive. For optimum fit, comfort and to maximize the noise canceling function and sound quality for music and calls of the headphones, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
If there's something we can do to help or you may need information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your input, and thanks for choosing Sony.
Best regards,
Romeo
Sony Social Support
Sony earbuds.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. They're very doable. They block out other sound, and they are very easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Sound quality, top notch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here are my deal breakers: i bought the previous version last year which was stolen sad moment. And i understand they improve them making them lighter, more compact, etc but, they still fall off just by my ears being moved or something moving it, not stable. Another thing is the inserts why not silicone. A cushion like is very uncomfortable when you sweat, gets wet or gets dirty. It always reminds me i have to clean my ears. Thats not nice. I pay for an experience not a reminder.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoelO,
It is unfortunate to know what happened to your WF-1000XM4, and we are really sorry if the fit and supplied noise isolation earbud tips of our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Awesome upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound if you have the 4 might wait but theses are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stich,
You made the right choice with the WF-1000XM5! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Good Buds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing. The beat is good eith the perfect balance. I would recommend just be aware of battery lfie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyM, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great quality but terrible for running.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Best I’ve heard. Only complaint is that they rattle in your ears if you’re running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyR,
Thanks for commenting. We are thrilled to know about your satisfaction with the amazing sound quality of your WF-1000XM5. We are sorry if you are experiencing an issue when using them for running. Let's try to isolate and address this problem by following the troubleshooting on this link:
https://www.sony.com/electronics/support/articles/00298368
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Sony ear buds best in class.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound good and work as the should the sound is amazing not as good as ear muff style and the are not very comfortable. However you get used to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donald,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for your purchase and for choosing Sony.
Best regards,
Romeo
Definitely better than Bose!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Bose earbuds 2, but always had connection problems in the gym, Sony has a better connection to my iPhone than the Bose, and also has a ton of options within the app, I’ll stick with Sony from now on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
Thank you for your purchase and we are honored to have customers like you. We're happy to hear that you like your new Sony headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Overhyped, buyer beware!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Only get decent ANC with larger tips, but those are extremely uncomfortable after 15 min. Poor voice quality on phone calls unless you are in a quiet environment. Software/firmware is terrible. Earbuds tend to connect to phone while still in case, which make answering calls frustrating because you have to manually switch to headset when answering calls same goes for watching media..
No, I would not recommend this to a friend Great Store!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were very helpful in the store when I was looking to select some new earbuds. More than one associate helped me in my decision and when I made up my mind they took me right to checkout! I highly recommend shopping at this location.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianR,
Thanks for commenting! You've made a great choice! We are extremely pleased it suits your needs. We are also glad to know about your satisfaction with the superb service of Best Buy.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
One of the best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for over a month and I can say definitively that they are one of the best earbuds I've used. The customization alone makes them ideal for people that like to have different sound settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeuceB,
Awesome! Thank you for sharing your experience and it's nice to know that you are enjoying your WF1000XM5. We're glad that you were able to utilized the Sony app to customize the settings to your liking. Thank you for choosing Sony! - Marco
Poor Fit and Connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried every bud tip and even some old ones I had laying around and I could not get a good seal. As a result they kept falling out of my ear and active noise canceling would not work. The sound seemed very distant and low quality and they feel very bulky in the ear. Had to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello user729855,
Thank you for considering Sony products.
We sincerely apologize that the WF1000XM5 earbuds failed to live up to your expectations. It’s disappointing to hear about the fit issues and the sound quality concerns you experienced. This certainly doesn’t reflect the high standards we aim to deliver.
Please know that your feedback is very important to us, and we will share your comments with our dedicated Sony team for further review as we continue improving our products.
Thank you for sharing your experience and for your understanding.
Best regards,
-Fred
Great sound and noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a Sony WH1000 over the ear headphones, the performance is superb. The fit and finish is spot on the money. Its everything i expected, but sadly I lost it somewhere and i miss it. So i went and got this set of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrVang, You've made a fantastic choice! We're so glad you like the great sound quality and exceptional noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Ok not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is terrible on these. They do have good sound but not great. I took these back and got Bose quiet comfort and the low sounds are even clearer but these do sound good. Also the case and ear buds are very small, much better than Bose. HOwever the noise cancelling is so bad I couldn't use them. If noise cancelling isn't big for you they will probably work but the Bose are cheaper and just as good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesL, We’re sorry to hear you did not have a great experience with the Sony WF1000XM5 and they had to be returned. This is definitely not the news that we would like to hear. While we're glad you like the sound quality and compact size of the charging case and the earbuds, we regret to learn that about the noise canceling issue that you've had with these unit. Performing the steps on this link ensures optimal noise canceling experience with these earbuds: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Sound quality
Buyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to upgrade from my galaxy buds. Sound quality is great but that's about where the positives end. The noise cancelling causes a popping sound in the left bud whether on ambient sound mode or noise cancelling and apparently this has been an issue with the XM4's and has carried over. You have to go into the app to completely turn this off and then they sound great but don't get to use the noise cancelling, so that has become a useless feature. They also disconnect randomly which isn't an issue I've had with any of my other headphones (galaxy buds, beats, off brand amazon buys) which can be extremely frustrating. Overall I cannot recommend these headphones. I would suggest looking at something else. I'll likely be going back to Samsung after this snafu.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, while we are glad that you are enjoying the sound quality, we regret that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
If the headphones randomly disconnects, please ensure that the headset and the Bluetooth device within 1 m (3.2 ft) from each other. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is an obstacle, such as a part of the body, metal, or a wall, between the antenna of the headset and the playback device. In this case, moving the playback device closer to the antenna of the headset may improve the Bluetooth communications. The antenna of each left or right headset unit is built into the part shown in the dotted line below
If you experience crackling, buzzing, popping, or vibration noises on your Bluetooth® headphones, follow these troubleshooting steps and check if it resolves the issue.
Reset the headphones.
Initialize the headphones.
Pair the headphones with your device.
We also recommend updating the firmware to latest version which is Version 3.3.1. Please launch the Connect app to check and verify the firmware.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you still experience noise issues from your headphones after following the steps, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Not great for little ears/heads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is super but they don't fit in my ears despite changing tips to 3 different sizes. Easy to drop calls and mess with settings d/t sensors on the body of the headphone which I touch a lot to push them back into my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user358591,
We're sorry to hear that the earbuds aren't fitting well despite trying different ear tips. We understand how frustrating it can be, especially with accidental touch controls. For the best fit and experience, please check these guides:
helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
sony.com/electronics/support/articles/00262839?utm_source
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the earbuds.
We appreciate your feedback and hope to improve your experience!
Sincerely,
Maria
- Pros mentioned:Sound quality
Game changers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling Webs (wireless ear buds)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan6181, Awesome! We're very happy to hear you're satisfied with your purchase. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great product, really enjoy using these. If i had to knock it for something it would only be the transparency mode as it’s not the best but that’s it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianG,
Thanks for commenting. We're thrilled to learn that you're having an enjoyable experience with your WF-1000XM5. We truly appreciate your feedback with the transparency or Ambient Sound Mode. You can actually adjust how much of the outside world you want to hear within the Sony Headphones Connect app. For more details, you may visit the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=ambient%20sound
If there's something that we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo