Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
My favorites, can’t go wrong
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the 4’s which are larger and excellent. The 5’s are a lot smaller and just as excellent. I use the 4’s for mowing the lawn (block out all sounds) and tunes. The 5’s for work and clean places like home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NETGEAR, That's awesome! We're very happy to hear that you're enjoying both your Sony WF1000XM4 and WF1000XM5 and using them for different chores. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good app support. I found them to be uncomfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG, We're glad that you like the sound and app. We're also sorry if you find them uncomfortable. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. For comfortable listening experience, please select the ear tips that best fit and wear them properly. Reference: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
Not a good choice for iOS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps flipping between noise canceling and ambient sound modes Can’t do “Hey Siri” on iOS
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MarkT,
Thank you for considering Sony products.
We apologize for the inconvenience you’re experiencing with the noise canceling and ambient sound modes switching unexpectedly on your WF-1000XM5 earbuds, as well as the issue with “Hey Siri” on iOS. We understand how frustrating this can be and want to help you resolve these problems.
To address these concerns, we recommend the following steps:
Firmware Update to Version 6.1.0: Installing the latest software can improve performance and functionality. You can find detailed instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Reset the Headset: This clears temporary bugs without deleting pairing information. Instructions are available here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initialize (Factory Reset): If resetting doesn’t help, a factory reset may be necessary. Please note this will erase all pairing information. Instructions can be found here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
After these steps, please follow the instructions to activate the voice assist function (Siri) here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781979.html?search=siri
Additionally, we suggest disabling Adaptive Sound Control, as this feature automatically switches between noise canceling and ambient sound based on your activity or location, which might cause the mode flipping. Details on how to disable this feature are here: https://www.sony.com/electronics/support/articles/00229328
If the issues persist, our dedicated support team is ready to assist you with advanced troubleshooting. You can reach them through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We want to get this resolved for you!
Best regards,
-Fred
Not so great earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very compact with good battery life. The noise cancellation is lousy, I was very surprised at how bad they were.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Jamgar,
Thanks for the review. We appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thanks for considering Sony products, have a nice day.
-DiegoV
Fit and Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked these up and tried them for a couple days. The foam tips didnt work for me. Took a long time of adjusting and trying different ear tips, but in the end none of that worked. The right bud sounded like there was a ‘whoosh’ type sound coming from it. Almost like air was blowing over it, but I was in a quiet environment. So probably because of all that, the sound quality was definitely acceptable, but nothing special. Actually thought the airpod pro 2nd generation sounded better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pilotjs152,
We regret to hear that you are not satisfied with the WF1000XM5. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
You also have the option to adjust the Equalizer/CLEAR BASS setting of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Sounded ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded just Ok overall was a little more comfortable in ear than other earbuds of its kind and the earbuds lacked bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALLENZ470,
Thanks for sharing your review and experience with the headphones. We're glad that you like the comfort of the headphones. Your feedback about the sound quality is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following:
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hint: The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably.
You also have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Good buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and great base. Do not like to stay in ears if you are working out though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricB, Thanks for the positive feedback. We're glad you like the sound quality. Enjoy and thanks for choosing Sony. -Craig
Change for her.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife love the new Sony pods. I am more a fan of the AirPods but she really likes this style. She had gen 1 AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeonS, we're glad you like your new earbuds. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset delivers excellent sound quality for music, but unfortunately, it has poor voice quality for calls. Despite being pricier than the Apple alternative, it lacks volume adjustment from the earplugs. It should suffice for listening to music or watching movies, but I wouldn't recommend it for phone calls or Zoom meetings.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieO, thanks for choosing and purchasing our product. We're happy that you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with the voice quality during calls on your Sony unit. When you use the video calling application, open the settings* of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WF-1000XM5 Hands-Free)]**. When the settings of the video calling application cannot be checked or calling connections [Headset (WF-1000XM5 Hands-Free)] cannot be selected, select [Headset (WF-1000XM5 Hands-Free)] on the settings of your computer to make connections. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Not Very Comfortable and Some Issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first they seemed okay, but they don’t fit well in my ears and fall out easily. After some use, one side stopped working, so the experience was not great overall.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Protector,
Thank you so much for sharing your feedback with us. We're really sorry to hear that your WF-1000XM5 earbuds didn’t fit well and that one side stopped working.
For the fit, we recommend trying the different ear tip sizes included in the box, sometimes a different size can make a big difference in comfort and staying in place.
For the side that stopped working, we’d like to help get this fixed for you. Please reach out to our support team with your product details and we’ll guide you through troubleshooting steps.
Find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and bringing this issue to our attention.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Amazing Sound Quality, Otherwise Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is unrivaled. Nose cancellation is unrivaled. Doesn't matter when you essentially can't use them for phone calls. App on Android disappears so you have to search it in the app store to open it. Can't modify tap functions so if you try to adjust an earbud in a call you end up hanging up on the call. App is absolute trash and Sony should be ashamed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haystack, thanks for choosing and purchasing our product. We're glad you appreciate the great sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue with the Headphone Connect app of your Sony unit. Please make sure the firmware of the app and earbuds are up to date. You can also uninstall/reinstall the app on your smartphone. Please try rebooting your smartphone. If possible, try the Headphone Connect app with another smartphone.
You can also find this link helpful in troubleshooting issues on your earbuds:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as an upgrade for my fiancée, who has the Sony WF-1000XM3. My fiancée absolutely loves them and uses them all the time. I’ve tried them and I was really impressed. Worth all the money and will be buying another pair for myself in the near future.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Ninja2234! We're glad that you are happy with your new Sony WFXM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
Great for being solo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need both headphones in to control music properly so hopefully you don’t need to hear anyone well using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AustinT, we're glad you are enjoying you new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
So so buds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds, but very hard to operate when riding a mountain bike so I returned them and bought Bose instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones were not perfect for your lifestyle. Your feedback is extremely important to us and is very much appreciated. We hope you will still consider Sony for your future purchases.
-Ralph
Probably the best in ear earbuds ive ever bought
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the foam earcups they come with, ive alwasy struggled to keep ear buds in my ears because they alwasy fell out but these are absolutely perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bates117, perfect! We are truly happy to know that you love your WF-1000XM5 and that you're satisfied with its very comfortable fit design. Thank you so much for sharing your great experience with these headphones and for choosing the best brand, Sony! - Romeo
Cheap plastic feel and awful transparency mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap feeling plastic and build. Did not fit my ears at all and sound quality was mid. Main reason I returned was because of the awful transparency mode compared to AirPods transparency is like a night and day difference
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoahM,
Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds.
We appreciate you providing detailed comments on the perceived build quality, fit, sound performance, and the transparency mode functionality. We are truly sorry to hear that you experienced difficulties with these aspects of the product.
We will certainly ensure your valuable comments are shared directly with our product development team for thorough review as we continuously strive to improve future products.
Thank you for considering Sony products!
Regards,
Dominick
Bad ear fit with Sony WF1000XM5's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably pretty nice earbuds but neither myself nor my wife could make them fit and seal properly in either L or R ears. We tried all the ear tip sizes included with the buds, but none would achieve a proper seal according to the included test. Fit is of primary importance to us and includes their stability in the ear, wear comfort, and seal (for correct sound isolation/cancelation). If earbuds don't fit, then all their positive attributes fade into the background. Thankfully Best Buy allowed us to return them for full credit. So 5 Stars to them. We have moved on to evaluation of Bose Quite Comfort Ultra Earbuds, also from Best Buy. Evaluation is ongoing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi S22UltraOwner,
Thank you for sharing your experience with us! We’re sorry to hear the fit didn’t meet you and your wife's expectations. We really wished we could turn your opinion around regarding our Sony WF1000XM5.
It is recommended to follow this guide when wearing your Sony WF-1000XM5: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
We appreciate you giving our product a try and value your input, as it helps us continue to improve. If you decide to explore our products in the future or need any assistance, please don’t hesitate to reach out to us at socialsupport@am.sony.com.
Thank you once again for your understanding, and we hope you will consider Sony for your future purchases!
Sincerely,
Maria
Ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them mostly for the steam deck but also my phone. It does have an app to use which was nice to customize it specifically for what you want.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeyW, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned the XM4 before this, and there was a issue with it not charging anymore, and Sony's warranty covered it, and i decided to get this set
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sgvjon, thanks for choosing and purchasing our product. Hope you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good for phone calls it could be better but good price just for listening tablets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fatimacazares, thanks for commenting. We're thrilled to hear about your satisfaction with the reasonable price of your WF1000XM5. We're sorry if its call quality didn't live up to your expectations. Please ensure that the earbuds fit snugly in your ears. If the earbuds do not fit your ears, the phone call quality may decrease. Here are some important factors to consider:
• Make sure that headphones are worn properly.
• Make sure that the earbuds are firmly and completely attached. If you are using the supplied earbuds (EP-NI1010), lightly turn over the earbud tips to make sure that the sound output hole is completely covered by the earbud tip.
• Use the earbud tips that best fit with your ears. Measure the air-tightness of the earbud tips and find the optimal size of earbud tips using the Sony | Headphones Connect app.
For more details, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00262839
I hope this helps you, and thanks for choosing Sony!
Best regards,
Romeo