Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working writhing a month of having it one ears won’t work
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kiesha, we apologize for the inconvenience you're experiencing with your Sony unit. Please ensure that both your earbuds and the Sony | Sound Connect (formerly known as Sony | Headphones Connect) app are updated with the latest firmware. For further information, you can refer to the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
Please initialize the earbuds by following this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Bass, Comfort, Sound quality
Covers all the bases
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony nailed it with these earbuds. Starting with the external stuff, they come in a small case, so it's easy to pocket the earbuds and not worry about it. USB-C charging. Perfect. It's good to see companies dropping the micro-USB nonsense at this point. Speaking of charging, the earbuds case can also charge wirelessly (Qi). I tested this and it works great! Regard the form and feel, I find the earbuds to be very comfortable; although the smooth finish of the earbuds, themselves, resulted in some sliding around on my ear. Choosing the correct cushion size helped this just a little, but that's still an important feature - and the Sony software checks for this. How does it sound? With a proper fitting, the sound is incredibly clear. The earbuds can still deliver some very satisfying bass, but it's not distorted. Another feature that I really liked (and didn't realize I needed) is the ability to have the earbuds paired and connected to more than one device at a time. That means I can have them connected to both my tablet and phone simultaneously...and whichever device starts the sound will be the one that takes over. The accompanying Sony app is really needed to get the full capabilities of the headset - especially the equalizer. All in all, these earbuds function exactly the way I need earbuds to function; and the sound that comes out of them is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keirmeister,
Awesome! We're glad that you are enjoying the design, comfort, sound quality, multipoint function, dedicated app (Sony Headphones Connect), wireless charging, and supplied accessories of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Don't but Sony sound products
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Useless for phone calls, noise cancelling barely does anything and the ambient sound feature doesn't work either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewA, We're sorry to hear about your earbuds. This is definitely not what we wanted you to experience. Kindly check the link below. There are steps you can perform to resolve and improve the performance of your earbuds. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you are still experiencing the same issues, kindly reset and initialize your device. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Best Junk Ever !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again bad advice from the Best Buy junk store ! But at least I remember that best junk you only get 15 days so I returned this item ! Apple Earbuds work best with IPhones
No, I would not recommend this to a friendUnsatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this purchase! They don’t fit well; they change settings without hand contact; volume control is inconsistent..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tdeslauriers,
Thanks for reaching out to us. We regret to know that you're not having the best experience with your WF-1000XM5 and you've been running into some issues, particularly with the fit and the headset reacts incorrectly or works unintentionally. This is not the experience we want you to have. We recommend to update the headphones' software to the latest version (via Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.
If the touch sensor is in the following states, it may not work or may react incorrectly.
- It is wet with water, sweat, etc.
- It is touched by hair, wet towels, etc.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Too tiny for my hands
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have large hands. These are very tiny and I could not get a firm grip on them to fit them properly in my ears. Others may not have this same problem and like the small size.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi stargazer, Thanks for sharing your experience with the new Sony XM5 Wireless Earbuds. We're sad to hear that the device is too small for you. We understand that finding the perfect size earbuds can vary from person to person. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Craig
Over ear Sony headphones are better.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These never stay in my ears. Don’t fit. It’s also difficult to get them to pair With my iPhone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MargoC, we're sorry to hear that you have an issue wearing your earbuds and pairing it with your iPhone. Please try changing the earbud sizes to achieve a more comfortable and snug fit, as the proper seal can significantly affect sound quality, especially the bass. The Sony | Headphones Connect app has a feature that helps determine the optimal earbud tips, which could potentially improve the comfort and sound experience. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
You can follow this link when pairing and connecting with an iPhone:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779840.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Poor app interface
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fitting note good worst app interface no use never gonna buy again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IndersinghK,
Thank you for the review. We want to say sorry for any inconvenience you may have experienced with the Sony headphones connect application. Your feedback is greatly appreciated. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
DO NOT BUY IF YOU HAVE SMALL EARS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are horrendous. If you have small ears, they constantly fall out. Do not buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leon,
We regret to hear that you are not satisfied with the Sony WF1000XM5. Your feedback is extremely important to us and is very much appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly:
-Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot.
-Adjust the fit of the headset to your ears. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably.
-Wait for about 10 seconds for the earbud tip shape to stabilize.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Sony earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound quality for the price. My 50 dollar jbl sound better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Supacomputa,
We are really sorry if the sound quality of our WF-1000XM5 didn't live up to your expectations. This is definitely not the news we'd like to hear from you. For low sound quality, some of these issues can be fixed by following the steps provided on this Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956
Also, when you want to prioritize the sound quality, we recommend selecting the “Priority on sound quality” mode from the “Sony | Headphones Connect” app.
Additionally, the following information on this article is important in order to maximize the noise canceling function and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Go BOSE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC wasn’t what was advertised. App is useless. I would not recommend this to a friend
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Disappointed,
We regret to hear that our WF1000XM5 did not meet your expectations. This is usually not the case with our XM5 nor the news we want to hear from our valued customers. Please allow us to help to turn this to a better one. Here are some helpful links that you can check.
What you can do with the “Sony | Headphones Connect” app:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
The noise canceling effects are not sufficient.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Marco
Not worth the money. The 39 dollar JVC are just as
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly. Kept cutting off music when it heard coughs, clearing my throat or if anyone was nect to me talking .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ConradoD, we're sorry to hear that you have an issue with the sound keeps cutting off on your Sony unit. Please set the headset to “Priority on stable connection” using the Headphone Connect app.
If Speak-to-Chat is enabled, the Speak-to-Chat mode starts automatically when you talk to someone.
The headset pauses or mutes the music being played. It may sound like the sound skips when this occurs, but it is not a malfunction. If you wish to avoid this, disable Speak-to-Chat.
When the Adaptive Sound Control is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily. This is also not a malfunction.
Please follow this link for more information:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=adaptive
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked for few weeks they stopped working one side doesn’t work
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy,
We're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
In the meantime, if there is no sound from the earbud headphones, or sound is heard only from one side, check if the issue is resolved after completing each step on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00298365
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If the issue persists, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
Bad charging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones did not sit in carrier easily, which caused them to not charge well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneW, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue charging the earbuds. When setting the earbuds into the charging case, put the left earbud (the headset unit with the tactile dot) back into the left hole of the charging case, and put the right earbud back into the right hole of the charging case. Each earbud unit will be set to the correct position in the charging case by the built-in magnet. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781964.html?search=charging
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Krishna Marella
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product, the noise canceling is really useless and more so became noise attractor.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KrishnaM,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the experience we were hoping you would have. For the noise canceling, the issue you are having can be fixed by following our suggested troubleshooting steps on this Help Guide link:
The noise canceling effects are not sufficient - https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
And in order to maximize the noise canceling function and sound quality for music and calls of the WF-1000XM5, please refer to this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more technical assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the below information so we can best assist you:
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WF-1000XM5:
We value you & your feedback, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continuously connects to phone while they are in the case
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Quite Nice
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5 True Wireless Noise Cancelling Earbuds are quite nice. Sony is known for their excellent general consumer personal audio and these are no exception. They include most, if not all, of the features you might want. Sound quality is first and foremost and I have to say these are either on par with or surpass any other set of earbuds I've used to this point. Crisp clear highs, rich deep bass, and a pleasant mid-range that ties them together for a pleasant and complete sonic profile in my opinion. The active noise cancelling works quite well, though I must be honest in saying that I did notice that it wasn't quite as effective as my AirPods Pros. I was a little disappointed in that regard. Not sure if it is due to the fit or something in hardware that could be fixed with a firmware update, but I hope there is some way to improve it a bit. As a programmer one of my favorite features of any earbuds is noise cancelling that lets me just be "in my head". Turning off transparency and "tunnel visioning" my way through a project is how I operate. Just throwing this out there as well since I'm not sure, but the material the tips are made of feels different from the WF1000XM4 earbuds I have at work that the WF1000XM5s are supposed to replace. Maybe it's just because I need to break them in more or something. I just noticed that the out of box experience between the two was not quite the same. Lastly I'll comment on battery life. It's excellent. Definitely one of the best out there in my opinion. As previously mentioned, I tend to crank the noise cancelling most of the time and that can definitely shrink the usage time per charge. No problem with these though plenty of juice! All in all a solid offering. 4 stars because, while I really like these, I like both my 2 year old Air Pods Pro and WF1000XM4s more. If you don't have a set of earbuds or don't have a pair of high quality ones though these just might fit the bill for you!
I would recommend this to a friend Literally the worst buds.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my man dont waste your time and money. You're welcome
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DontBUY, We apologize for any inconvenience that you experienced with our Sony WF1000XM5. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF1000XM5:
Sincerely,
Sam
- Pros mentioned:Fit, Sound quality
Awesome Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hands Down best sounding buds available. Stay in my ears perfect. I have Apple Pro2 & they are collecting dust since I received these. Sound ANC, charging, function all great! These are my daily drivers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bones, Fantastic! We're thrilled to hear that you are enjoying the best sound quality, perfect fit, and excellent features like ANC (Active Noise Cancellation), charging, and functionality of your WF-1000XM5. It's great to know that our earbuds have become your daily drivers. We appreciate your support and are delighted to be a part of your daily routine! Thanks for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Great update on already powerful ear buds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 are the successor to the popular WF-1000XM4 wireless earbuds. They offer a number of improvements over their predecessor, including better noise cancellation, improved sound quality, and a more comfortable design. Active Noise Cancellation The Sony WF-1000XM5 offer some of the best active noise cancellation (ANC) on the market. They can effectively block out a wide range of ambient noise, from traffic noise to people talking. This makes them great for use in noisy environments, such as on public transportation or at the office. Sound Quality The Sony WF-1000XM5 also offer excellent sound quality. The sound is clear and balanced, with plenty of bass and treble. They also have a good noise floor, so you won't hear any hissing or buzzing when you're listening to music. Design The Sony WF-1000XM5 have a more comfortable design than their predecessor. They're smaller and lighter, and they have a more ergonomic shape that makes them sit more securely in your ears. They also have a new IPX4 water resistance rating, so you don't have to worry about them getting wet in the rain or sweat. Battery Life The Sony WF-1000XM5 have a battery life of up to 8 hours on a single charge, with an additional 3 charges from the case. This means you can get up to 24 hours of listening time from the earbuds before you need to recharge them. Overall The Sony WF-1000XM5 are an excellent choice for anyone looking for a pair of wireless earbuds with great noise cancellation, sound quality, and comfort. They're a bit expensive, but they're worth the investment if you're serious about your audio. Here are some of the pros and cons of the Sony WF-1000XM5: Pros: Excellent noise cancellation Improved sound quality More comfortable design IPX4 water resistance Long battery life Support for LDAC and aptX HD audio codecs Customizable touch controls Companion app with a variety of features Cons: Expensive No support for wireless charging Touch controls can be finicky at times Earbuds can be a bit bulky for some people Overall, the Sony WF-1000XM5 are a great choice for anyone looking for a pair of high-end wireless earbuds with excellent noise cancellation, sound quality, and comfort. They're a bit expensive, but they're worth the investment if you're serious about your audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UnkinB,
Thanks for sharing your in-depth review and experience with the WF1000XM5. We're glad that you like the noise canceling function, sound quality, design, IP rating, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the touch controls is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). When tapping the touch sensor multiple times, tap it quickly with an interval of about 0.3 seconds between taps. Tap the center of the touch sensor with the pad of your index finger.
This headset is compatible with the wireless chargers that meet the Qi standard. Use a wireless charger that conforms to the Qi standard.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph