Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Comfort, Sound quality
Incredible Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE best noise cancelling earbuds I've ever used. Sound quality and bass is amazing, very comfortable, and incredibly effective noise canceling! I can't even hear myself cry at night because we ran out of milk and it's 2:30 am so I can't go to the store to get more! The ability to connect to two devices at once and seamlessly switch between which one you hear is amazing g too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dospac,
Amazing! We're thrilled that you are enjoying the sound quality, comfort, noise canceling function, and multipoint function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony has a winner!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these earbuds for about a week now and I am extremely impressed with the sound and clarity coming from these earbuds. I paired this with my Apple iPhone 13 and was skeptical that these would be such a strong performer in Apple's ecosystem. I'm truly impressed with the adaptive sound modes that Sony has embedded into the earbuds. It can detect when I am at home listening to music in my office and knows when I am out taking the dog for a walk, and adjusts the noise canceling modes to allow more ambient noise (cars driving by) when walking outside, and the amount of ambient noise the earbuds allows through is adjustable in the app. Battery life is great. I'm able to get about 8-10 hours out of a single charge, more towards the higher side if ambient noise is allowed in, and more towards the 8 hours if I'm using noise canceling exclusively. The case holds enough battery power for about 2 full charges from what I can tell. In terms of fit, this is something that is a bit subjective. At first, I thought these would fall out of my ears, but they have stayed in, even when running and walking through the neighborhood. I use the standard tips that come with earbuds, but Sony has included different tips depending if your ears are smaller or larger. All I can say is try them to see which gives you the best fit. Overall, these are fantastic earbuds. The Sony app has a lot of features and I'm still exploring the different gestures you can do to answer/end calls, setup an assistant, etc. The sound is great and if you are in the market for an advanced, top of the line earbuds, I would definitely consider these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VideoJunkie,
You made the right choice with the WF1000XM5! We're glad that you like the sound quality, adaptive sound control, battery life, fit, and dedicated app (Sony Headphones Connect) of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have excellent sound, they are really conftrable and have great battery life. They are better than the xm4. The only downside is that you have to mess with them every time you put them on to get a gould seal in order to get the gray noise canceling. If you don't get a good seal the noise canceling is very weak.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OsvaldoB,
Thank for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, comfort, and battery life of the speaker. Your feedback about the fit is greatly appreciated.
To achieve the best fit, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Great Earbuds, would purchase again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from a pair of Galaxy Buds Plus and WOW, it was it a major upgrade. Huge improvement in Audio Clarity, Call quality and the pass through/noise cancellation is fantastic! There are moments where I literally forget I am wearing them. The fit is excellent as well, I don't worry about them falling out too much and only need to adjust them occasionally. The magnet case is great, I have yet to truly drop them but I think when I do the earbuds will not go flying everywhere. They hold in nice and firm. With my old Galaxy Buds, I couldn't make phone calls at all. My callers always complained they couldn't hear me. With these buds, I have yet to get a single complaint and I use them constantly while working now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fattyboombaddy,
That's amazing! You've definitely made a great decision in upgrading to the WF-1000XM5! We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for sharing your awesome experience with the WF-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Fantastic earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely the best overall quality and performance earbuds I’ve had to date. The fit and finish is excellent, and the performance is even better. With respect to fit and fee, these earbuds are very comfortable with the ear, especially with the overall design of the ear insert to body of the ear bud. They are not too heavy, but have enough weight to feel “solid”. The combination of the design and controls go very nicely, allowing for easy operation without interruption of music and or calls. I’ve found them to maintain the same quality of functionality even when running in the rain, which has been great to not have a song skip or pause from a little bit of moisture. Most impressive though are the noise cancelling and ambient noise modes. For both modes, the cancelled/limited frequency spectrums generate an awesome overall audio experience. The battery life is good as well, being right around 8 hours when listening to music, but i still find it impressive given the amount of features these earbuds have. Truly impressed so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bhc067,
Perfect! We're glad that you like the design, comfort, IP rating, ambient sound mode, noise canceling function, battery life, and responsiveness of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Adding a title should be a choice, not a requireme
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds took a few tries for me to get a good fit. Fortunately, I tried them in a place i could find them easily. Once I got a good fit, I could appreciate the superb sound quality and comfort. Unfortunately, i had a bad cold, so my coughing would silence the ear buds and I had to restart the action multiple times. I could see how that could be a nice feature for listening to music, but might be a problem for video conferencing. I need to review the manual to see if i can selectively turn off that feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user351066,
Thanks for commenting! We're happy to learn that you're satisfied with the amazing sound quality and very comfortable fit design of your WF-1000XM5. We truly appreciate your feedback with the Speak-to-Chat feature of these headphones. The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”. For more details, check out the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html?search=speak%20to%20chat
I hope this helps.
Thank you very much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
- Pros mentioned:Fit
Improvement over the XM4 model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and stability are a bit of an improvement over the previous model. The hard-case and buds definitely feels made of higher-quality material and sleeker finish. These are the two biggest improvements I see from the XM4 model. The actual buds seem lighter, TBD how they handle wear and tear. If you don't already own the XM4 model, this is definitely worth a buy. If you already own the XM4 model, the other features are marginal upgrades at best so it might not be worth paying the full price. I am a fan and give this a very high rating!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, James!
We are extremely pleased to hear your satisfaction with the secure & very comfortable fit design, exceptional build quality, and superb performance of your WF-1000XM5.
Thank you so much for the perfect star review and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Fit
Another great audio product from sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love sony products in general as in I have a blueray dvd player, shelf system, home theater system and walkman media player, so it was a no brainer when I was looking for new earbuds. I love how you can have multiple devices paired and switch them without having to disconnect devices when you want/need to listen to a different device. For example I have them paired to my work laptop, my smartphone and personal desktop and switching quick and ease. I also love that I can have the adaptive sound control auto switch them back and forth from noise canceling to ambient sound depending if my current location is my work location or home location. Also love being able to see the current sound pressure as I listen to my favorite music. I have yet to have them fall out of my ears thanks to being able to use the sound connect app to check if the earbud tips are the right size/ they are in all the way into the ear cannel, ifboth ears pass then all good and if one or both fail the check all you have to do is adjust either just the one or both and redo the check until both pass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradyM,
You made the right choice! We're thrilled that you like the multipoint connection, Adaptive Sound Control, sound quality, and fit of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Sony wf-1000xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds! Fit and sound are top notch! Price drop makes them a no brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrymanG, thanks for this five-stars rating!
We're thrilled to hear you're loving your WF-1000XM5 buds! It's great to know you find the fit and sound top-notch, and that the recent price drop made them an even better choice for you.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Battery life, Sound quality
Beware eartip fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality when EQ’ed properly. The battery life is good, sound is awesome, software is easy to use. My problem lies in the fit of these buds. No matter the size ear tip, they constantly need reseating. And I mean constantly. Every couple minutes. I spent $200 on aftermarket eartips, the problem persists through all types and brands. I believe it just has to do with the weight distribution in the buds themselves. Overall I would not buy again. The stock eartips are the worst I’ve ever seen or used.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdamE,
Thank you for considering Sony products.
We're glad to hear you're enjoying the sound quality and features of your WF-1000XM5 earbuds, and we sincerely apologize for the ongoing fit issues you're experiencing. We understand how frustrating it is when your earbuds don't stay in place, especially after you've invested in different ear tips.
A secure fit is essential for both comfort and sound quality, and we want to help you get the best experience possible. We recommend you contact our support team directly. They can provide personalized advice and further assistance to help you find a proper fit and ensure you are getting the most out of your earbuds.
You can reach our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Fred
- Pros mentioned:Battery life
Battery life, sound quality, and great noise cance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Truly love these earbuds amzing battery life. I end up only using one bud at a time when at work so with the case i get about 24 hrs of play. They are also a good fitting earbud with the wide size of tips they have. Also noting the have more of a foam texture/feel to lock in that sound. Overall one of my favorites and sony remains my daily go to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chiefin! We are thrilled to hear your positive feedback about the WF-1000XM5 earbuds! It's wonderful to know that you appreciate their impressive battery life and comfortable fit. The wide selection of ear tips and the foam texture truly enhance the listening experience by providing excellent sound isolation.
Thank you for choosing Sony as your go-to brand; we are grateful for your support!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Bulky Earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Packaging & What It Comes With The packaging is compact. Inside the box you will find the earbuds inside of the charging case, a total of 4 pair of tips, a short USB-C to USB-A cable (less than 9” from plug tip to plug tip), and instructions. The charging case will hold the earbuds with one set of tips installed. There’s no room to take the other tips with you. The short USB charging cable is limiting, so be sure to have accommodations for what you need. Finally, they provided an instruction booklet, but it really doesn’t provide enough information to amount to much. Sony wants you to use the QR code to install their app and show the needed information. Sound Quality The XM5 earbuds have really clear upper and mid-range sound. That part was impressive. Like almost all earbuds I’ve tried, the bass was terrible. It does support Hi-Res audio, but there’s not much of this content. When you can find it, you usually need some sort of special subscription. Noise Cancellation The noise cancellation feature is advertised by Sony as “The Best Noise Cancelling”. I will say that it does work well, but the earbud version was really uncomfortable to me. I prefer the over-the-ear Sony headphones that I have. Something about the earbuds made me cringe. It did prevent outside audio from coming in. For instance, my wife was speaking to me and I could not hear her at all. One key thing with the noise cancellation feature is that you really need to use the correct tips for your ear. I started with some that were slightly too big, and could hear everything around me. Once I got into the next size down it seemed to seal the outside audio out much better. Comfort These earbuds were just not comfortable at all for me. The XM5s are really bulky, especially compared to the “earbuds on sticks”. They were hard to get into position. They are hard to keep in position. Moving them back into position always hit the controls. They feel like they will fall out easily. I couldn’t imagine trying to run in them. Controls The Sony earbuds have outer surface controls. They are not intuitive. You tap the outer surface a certain number of times to make the change that you need. You have to remember what two touches do vs 4 touches. The left earbud has different controls than the right. If you have to reposition the earbud you’re likely to touch the surface and change a setting that you didn’t mean to. I do not like the controls at all. Battery-life The battery-life seems to do well. I am still on the initial charge from the factory. Conclusion I’m giving the Sony WF-1000XM5 2 stars. They get credit for the clear upper and mid-range audio, but I expect more bass from a higher-dollar earbud. These aren’t comfortable at all to me. The controls are difficult. I expected these to be better than they are.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Fit, Sound quality
Good Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They stay in my ears and sound good. The battery life gets through most of the workday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user937097,
Fabulous! We are truly happy to hear your satisfaction with the very comfortable fit design and long-lasting battery life of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Fit, Sound quality
WF-1000Xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fit much better than previous model. Much smaller, while retaining same battery life and slightly better sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Himm,
You made the right choice upgrading to the WF-1000XM5! We're glad that you like the size, battery life, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Fit, Sound quality
Good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fitting earbuds with long battery life and amazing sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user690413,
Perfect! We're thrilled that you like the fit, battery life, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Trading Lightweight for Sturdy Build Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought a lot of Sony Headphones over the years, one pair being last generations WF-1000XM4's. It's hard to deny that these sound really really good, it's hard to say whether they sound better than the last generation or not, but they certainly sound as good as the last generation! The only big tradeoff for me that I think the lightweight build quality makes the headphones feel cheaper than they are. The last headphones looked and felt as high quality as they sounded, and it added a tiny amount of extra weight but it also didn't feel like it would shatter if I accidentally dropped it. Sound quality and customizability is still incredible, but I wish they had kept the premium feel to the materials too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeeGarrard, we're glad you are enjoying new earbuds! We appreciate your feedback regarding the build of the WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort
Best of the best buds.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty great earbuds. They stay charged forever and have great controls. You can download the Sony headphones app to control even more options. They come with four different size tips you can choose from. So much more comfortable than others I have used in the past. Well worth the price tag!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessull19, we're glad you are enjoying our industry-leading noise canceling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit
Best earbuds I've ever purchased.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Android user here. Probably the best earbuds I've ever purchased. I was worried these would fall out like other eardbuds, but these stay put. The ANC is probably as good as any earbud can be and works really well. In the app your able to adjust EQ and test fitment as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Awesome! You've made a great choice! We're extremely pleased to hear your satisfaction with the very comfortable fit design, industry-leading noise canceling feature, and equalizer settings through the Sony Headphones Connect app of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m surprised that these haven’t been rated more highly. They are simply the best, clearest, most detailed and realistic sounding wireless earbuds you’ll find. I guess your mileage may vary depending on what you’re listening to, what source you’re listening to, and what codec. But even from an iPhone that only supports AAC these sound great compared to airpods pro 2. You’re definitely missing out though if not using LDAC codec. If you have a Galaxy device be sure to enable it in Bluetooth settings for the device and ensure Sony app is configured to prioritize clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lance, perfect! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. Thank you so much for sharing your excellent experience with our product and for commending Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Good quality earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of the earbuds they fit great and have wonderful music quality but every now and then they wiggle in the case and connect to my phone when i dont want it to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pancake,
Thanks for commenting! We are thrilled to know that you love the amazing sound quality and very comfortable fit design of your WF-1000XM5. We are sorry if you are experiencing an issue. To resolve this problem, let's try to isolate and address it by following the steps on this article:
https://www.sony.com/electronics/support/articles/00249895
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support