Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Packed with features and poor connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I "upgraded" to these from the Samsung ear buds I use with my Galaxy phone. The feature to connect to two devices at once sounds awesome and is.... When it works. I have had no shortage of connectivity issues. Not wanting to connect to my phone and/or laptop and having to put them back in their case and get them out again, sometimes several times, before they will connect. I even have issues where they wont disconnect once I put them back in the case and close the lid. All other aspects are good, but that doesn't matter if you have to fight with them all the time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyS, Thanks for sharing your experience with the Sony WF1000XM5. We're sorry to hear that have connectivity issues with the earbuds. Please set the headset to “Priority on stable connection”. You can follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skips
I hope this helps.
Should you need more technical assistance/information with our product, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Craig
Sony Social Support
- Pros mentioned:Sound quality
GREAT earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT sound and phone calls but didn't fit my ears as well as I would like. My issue, not the buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBFarragut,
Thanks for commenting! We are happy to know about your satisfaction with the amazing sound quality of your WF-1000XM5. We appreciate your input when wearing the headphones. For optimum fit, comfort and to keep your WF-1000XM5 from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Great sound and call quality, but….
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and call quality on these are great!!! However they are heavy and uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevNCLT,
Thanks for commenting! We are very happy to know your satisfaction with the amazing sound & call quality of your WF-1000XM5. We are sorry if you find them heavy and uncomfortable. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Verygood performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this new gadgets of Sony i like the sound quality and its easy to use definitely recommend to all my Family and friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user419087,
Fabulous! You've made a great choice! We are truly delighted to hear that like the amazing sound quality and ease of use of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Music
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound at a great price. I bought them for my son and he likes them a lot.. the sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EricaL,
Nice deal you got! We're glad that your son loves his new WF1000XM5 for having such an amazing sound quality. Thanks for choosing Sony! - Marco
- Pros mentioned:Fit
Game Changer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FIT IN MY EARS PERFECT! THEY CAN EXERCISE WITHOUT WORRYING IF THEY ARE GOING TO POP OUT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArgeniaD,
Perfect! We're thrilled that you are enjoying the fit of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity of this product is exceptional and adds a new dimension to listening to your favorite music!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankB, we're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
good stuff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good audio. Earbud kept falling out of my ear until I switched the buds for a bigger size. No complaints!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user817134, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good sound but
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They hurt my ears. The large sized buds give the best coverage and ANC but the inside of my ear hurts after a few hours. The medium isn't as painful but they're small that the noise quality gets reduced as well as the ANC. They stay snug at least. Sucks though cause the sound is incredible on these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelO,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its comfort is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot. Adjust the fit of the headset to your ears. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Wait for about 10 seconds for the earbud tip shape to stabilize.
Hint: If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
You may also find these steps helpful:
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Great sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best set of earbuds I ever had. Great sound and great noise cancelation. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bstro44,
You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Connectivity
Good product, bad company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are solid earbuds, if they fit. The two stars is because of the connectivity nonsense and the tips. The tips are consumable. Meaning they wear out at a regular interval. Ive been wearing buds for close to 30 years and never have i had tips that wear out. No big deal I'll buy some more. Cant. Sold out for over a month. Shipping cost twice as much as the buds. What a joke. I'll live with my oil-filled earbuds. They're gross but they still work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Santa, thanks for choosing and purchasing our product. We're sorry to hear that have connectivity issues and durability issue on the earbuds. Please set the headset to “Priority on stable connection”. You can follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skips
Regarding the earbud tips, they are indeed consumable and may wear out over time. However, we strive to ensure they provide a comfortable fit and maintain sound quality. If you are experiencing issues with the fit or longevity of the tips, we recommend trying all the sizes included with your headphones. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783923.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise cancelling earbuds. Make sure to get them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user105814,
Thank you for the 5-star rating for and your recommendation! We're glad that you are pleased with the noise canceling capability of our WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio i love how clear it sounds and easy cleaning
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BerthaT, we're glad you love the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Perfect for what you need
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones! Great surprise for hubby. Work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi userbr07,
Thank you for the purchase! We're glad to hear that you your husband likes the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony WF1000XM5 Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best ear buds I've owned. Absolutlely love the sound and the connectivity ability of this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffM,
You made the right choice! We're glad that you are enjoying the sound quality and connectivity of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good by far.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhhhh. A little better than the last generation..
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the feedback, Hecz! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Sound quality
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would highly recommend this headphones. The sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DocDiva, awesome! We're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony XM5 Noise Cancelling Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds. Better sound than Apple and Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user865123, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best earphones on the market I highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoR,
You made the right choice with the Sony WF-1000XM5! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah im sorry the noise cancelling isnt as great as people claim it to be. I bought these for myself and the air pod pro 2 for my wife. In my personal opinion the air pods pro 2 have way better noise cancelling. Plus the app that syncs up is a little buggy and you have to dig through all the options just to find the best sound but with the air pods its stress free.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pete,
Thank you for taking the time to review the WF-1000XM5 and for sharing your experience with us. We genuinely appreciate your feedback, and we're sorry to learn that the noise canceling feature did not meet your expectations. This is certainly not the response we hope to receive from our customers. The WF-1000XM5 is engineered to deliver exceptional noise cancellation; however, its performance can be affected by various factors, including the fit of the earbuds. To help you maximize your experience, we encourage you to follow the troubleshooting steps provided in the link below for any noise canceling issues you may be facing with your WF-1000XM5:
https://www.sony.com/electronics/support/articles/00298372
Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
I hope this information is helpful to you. Thank you for choosing Sony.
Best regards,
Romeo