Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones they have decent noise cancelation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user562511, Perfect! We're delighted to hear you appreciate the great noise cancellation of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Perfect for traveling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one thing i would suggest is to make the noise cancelling better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zeke, thanks for choosing and purchasing our product. We appreciate your feedback regarding the noise canceling feature. If the noise canceling effects are not sufficient, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Great Decision.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony EarPods are just what i need for work. Reduced shotgun range noise to a very decent low level. Paired with iPhone with ease. Very good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Medic110, perfect! You've certainly made a great choice! We are extremely pleased it suits your needs and expectations. Thank you very much for sharing your excellent experience with the WF-1000XM5 and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Not a $300 sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Airpods, Jabra sounds alot better than sony. Noise cancellation is excellent but sound is not even close to apple and jabra.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GoodMan,
While we are glad to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if its sound quality didn't live up to your expectations. To ensure you are getting the most out of your headphones, please perform our suggested steps on this Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony.
- Romeo
just OK. that's all.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they lose connection when i start my car. I need to put them back in the case and close the lid. I then open the lid and put them back in my ear. Annoying...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasC, thanks for choosing and purchasing our product. We hope you are enjoying the WF1000XM5. We're sorry to hear that you have an issue with your Sony unit. For stable connection, please set the headset to “Priority on stable connection” using the Headphone connect app. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=stable
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Great alternative to airpods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good. Fit is a little particular, but I'm getting used to it the more I wear them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOHN, we're glad you are enjoying our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Nothing crazy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average esr buds pretty much, sounds really good. They make my esrs a bit sore after a while
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jesus,
While we are glad to hear your satisfaction with the amazing sound quality of our WF-1000XM5, we are really sorry if you feel uncomfortable when wearing these headphones for a while. This is certainly not the experience we were hoping you would have. The WF-1000XM5 features our new Noise Isolation Earbud Tips that are made from an exclusive material which improves fitting and increases comfort. The earbuds come in four sizes, including a new extra small version. For optimum fit, comfort, and in order to maximize the noise canceling function and sound quality of these headphones, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Eartips wear out and you can’t get replacements
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The eartips are memory foam. They wear out after about 6 months of regular use and you cannot buy original replacements, they are continually out of stock. You can get knock offs elsewhere that don’t have the filter screen, but if you want the originals you’re at the mercy of Sony and they’ll only send one pair of replacements and after that they’ll direct you to the product page where you can buy them, where they have been out of stock for the last several months. They said there is some outside factor, I have previously had Airpods pro and bose earbuds and never had the problem because they are coated in silicone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyB, We regret to hear that you are not satisfied with the headphones. This is definitely not what we wanted you to experience. Your feedback is extremely important to us and is very much appreciated.
You may visit our parts website regularly to check if the part you need is available.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Happy purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound cancellation product. Help at store was excellent, too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquelinehB,
Awesome! We're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Cons mentioned:App
WF-1000xm5 - 1/5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound quality is ok but everything else about them is terrible. If you have them in your pocket they will randomly decide to connect and route audio. The case is cheap plastic, the noice control is ok for an office setting but anyplace where you want them to really work they won’t. The app is a travesty and is required to get them to work. If you do buy them for some reason make sure you turn off any dynamic settings so they don’t magically decide to change for no reason. Just buy apple AirPods or senheissers. Both are significantly better on sound and to live with
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for the review and we're glad that you like the sound quality of the headphones. We do apologize for the inconvenience. When you have finished using the headset, be sure to set the headset units into the charging case and close the charging case lid.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781969.html
Your feedback is greatly appreciated. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Don’t buy for jogging!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you jog or run do not buy these headphones! With and without noise canceling on, I can hear a pop every step that I take. The sound quality is great if sitting or walking slowly. I’ll be returning these ASAP.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GarrettP,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations with your WF-1000XM5 headphones. Allow us help turn this to a better experience.
Please try some solutions below if unwanted noise is heard from the headphones:
When the Noise Canceling or Ambient Sound Control is On, the vibration of walking, running, or shaking your neck may be transmitted from your body and cause noise. This is normal, and not a malfunction. To avoid this, turn Off the Noise Canceling or Ambient Sound Control.
For more details, please refer to these links below:
https://www.sony.com/electronics/support/articles/00298368?utm_source=glean
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sony xm5 earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the xm5’s for a month now, they are really nice and have worked perfectly so far. I would recommend them if you want to spend a little more to get a quality product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user782323,
You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Battery life has dropped to about five hours.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these specifically for the long 8 hour battery life. One year later, I get about 5 hours. I only use them on the weekends. It's frustrating and disappointing to spend a lot of money on earbuds, only to have them degrade rapidly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamesE,
While we're happy you like most of the features, we're sorry to know if the available operating time is short or the battery power does not last long. Check the Available operating time in your model's Help Guide for operating times of the headphones on a fully-charged battery.
Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
If you set the following functions, the available operating time of the battery becomes short.
• Equalizer
• DSEE Extreme
• Speak-to-Chat
• Function to launch the voice assistant by your voice
• Sound quality mode during Bluetooth playback: Priority on sound quality
• Service Link
• Head Gesture
If you run the above settings at the same time, the available operating time of the battery becomes even shorter.
For additional information, refer to this helpful link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. If you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
So disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned these because they didn't perform anywhere near the claims or what was judged in the reviews. There was no difference at all between ANC on and ANC off. Perhaps I am spoiled by the wired Bose QC earbuds ANC performance. The batteries drained in much less than the eight ours claimed even with ANC and wind canceling off. Couldn't even make it to four hours. The right bud drained much faster than the left even though I wore them inside where there was no wind. I couldn't get three charges out of the case. Sound quality varied greatly from song to song, but overall I didn't find them particularly good sounding. I have seen the same complaints online scattered among reviews that gave good marks. Perhaps there was a bad batch that some of us got, but they were very disappointing. Trying the new Bose QC Ultras no and so far so good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Azure, We're sorry to hear about your disappointment with our new Sony WF1000XM5 wireless earbuds. We understand you are used to the performance of your other earphones, however we could have help you resolve your concerns should you've reach out to us. We hope you'd still consider our products in your future purchases. Thanks and regards, -Craig
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the highest quality electronic I've ever owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZaneW, nice! We're happy to hear that you like our product! Thanks for choosing Sony! ~Earl
Richard Flynn
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent set of headphones I would recommend them for anybody
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich50, we're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
Battery life dies and right earbud stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the X4 version in Feb 2023. Lasted me a solid one year before battery life was killed. The right earbud stopped working around this time Feb 2024. The left earbud would only last me a good 10 minutes before I start to get low battery alerts
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello PabloP,
We truly apologize for the inconvenience you've faced with your earbuds. We understand that battery life problems can be incredibly frustrating. To help you resolve this issue, we recommend the following steps:
The available operating time is short, the battery power does not last long, the battery life of the left and right headset units is different.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=short
Firmware Update to Version 4.0.2
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Resetting the headset
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initializing the headset to restore factory settings
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If you require assistance with any steps, we invite you to contact Sony Support for tailored help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for choosing Sony.
Best regards,
-Fred
Nice and lovely noise cancellation earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Borrowed it from afriend and bought for myself and truly the proce is worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toshiba,
That's amazing! You definitely made a great decision in purchasing the WF-1000XM5! We are so happy to know your satisfaction with its superb performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds..................................... .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JingquanF, we're glad you like our product! We appreciate your 5-star rating of it! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good Audio, Poor battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, but better life rapidly diminishes within a few months of purchase. Each bud will last between 10 to 40 minutes per full charge.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RottenApple, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the excellent sound quality, we regret to hear about the battery issue you're having. This is definitely not the news that we would like to hear. Please follow the troubleshooting steps on this link if the available operating time is short or the battery power does not last long:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam