Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Falls off easily but aound quality is ok.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound but whats the point of the sound wuality if the earbuds fall every 5 minutes, even during inactivity. Smile and it falls right off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyL,
While we are thrilled to hear that you love the sound quality of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on these articles:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
New Buyer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for the reviews after reading im considering a purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deemoe, Awesome! Thank you for considering the Sony WF1000XM5 True Wireless Noise Cancelling Earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Let us know what you think when you get it. You won't be disappointed! -Sam
Feedback
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice..but heard my ears a little. Ive had the older version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DRPerkins,
Thank you for the review and your feedback is greatly appreciated. Thank you for choosing Sony!
-David
5/5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i use them every day and i just love everything about them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Thank you for giving the WF1000XM5 a perfect rating! We're very pleased to hear that you love everything about these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Easy to lose, costly to replace
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying the WF-1000XM5 earbuds. For such a steep price tag, I had the worst experience. The earbuds kept falling out of my ears, even after trying different sizes. The smallest size fit me best, but even then I had to readjust it every couple minutes. You definitely can't wear these while working out. I unfortunately lost one earbud. Firstly, I'm disappointed such expensive earbuds don't have a tracking feature. Secondly, the replacement process is awful. It costs around $210 total (labor + cost of new earbud + shipping) to replace a missing bud. That's outrageous for a product that costs $300. TLDR: These earbuds are not a great fit, easy to lose and costly to replace. Go with something cheaper.
No, I would not recommend this to a friendXM4 trade in in perfect condition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They offered me 20$ for basically new WFXM4 lol no thank you and just because of this il get XM5 elsewhere
No, I would not recommend this to a friendHeadphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are good just kinda quiet wouldn't pay 300 for them though
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fortniteluvr,
Thank you for the review. The sound quality will depend in the source, battery and environment that you're playing. You can use the Sony headphones connect app to adjust the sound settings of the headphones for better audio experience.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Cons mentioned:Connectivity
Bad Sony Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constant connectivity drops, one ear bud fails to connect for some reason and requires a restart of the tablet or phone to fix get the ear bud to connect. The battery in the right ear now runs out of power in less than an hour. The last Sony product I will be buying.
No, I would not recommend this to a friend Not clear as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not clear. But good call. Calls are not clear. Very surprised from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bennie,
We regret to hear that you are not satisfied with the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Yarn
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Meh, blah, Sony is phoney. Sony stick the make PlayStation stuff.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Timotheus,
Thanks for commenting, and we appreciate your feedback. If there's anything we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
DO NOT BUY THIS PRODUCT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY Product has stopped working after 3 months of Use. Have to contact sony. Sony will send a new pair after you send back yours. it takes 7 to 10 business days to receive. So, i have to drive to mail the headphones, wait for them to confirm and have them shipped back. 2 weeks to month depending on how fast they do it. DO NOT BUY, DONT BUY ANY SONY PRODUCT ITS NEVER WORKS AFTER A SMALL AMOUNT OF TIME
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DontBuySony, We are sorry to hear about what you have experienced with your WF1000XM5 earbuds and that the turn around time for the repairs are not ideal. We appreciate your feedback regarding the process and we will try to improve on our services.
We hope that you enjoy your new earbuds this time around.
Regards,
Carl
Awful battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is known for quality, well I'd avoid these earbuds at all costs. The previous models battery life was awful within a year, and sony customer service referred me to a third party vendor which i would still need to pay for. They used to be known for quality, and at that price point i expected such, but it was not the case.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Johnm,
We regret to hear that you are not satisfied with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
Non Existent ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on friday from Best Buy brand new at full price. Was very dissapointed by the noise cancelling aspect of these ear buds. On the app, when you toggle the noise canceling mode on or off, it hardly makes a difference. I then played a you tube video of airplane noise and tried the ear buds, I could still hear the noise come through. I then switched to my samsung buds pro 2 and was shocked at the difference. Almost night and day. This is even after I updated to the latest firmware on the Sony buds. Very dissapointed. And I saw several youtube reviews saying this is the best in class. Will be returning mine back to best buy
No, I would not recommend this to a friendFastest returned item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not hold in the ear. Sound terible no bass at all. You can buy much better ones for 10$
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, uLTi,
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thanks for considering Sony products, have a nice day.
-DiegoV
They die after a year.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If these are anything remotely close to their predecessor, I would stay away, unless you have 300 bucks a year to waste. Theyll die after about a year and customer service will tell you to factory rest them and it does nothing. Right inntime for the warranty to expire. Will go from 8 hours of musoc to 1.5 or less on a full charge. One ear bud will get super hot when charging. Great product for a year and then a wastw of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AnastaciaL,
We're sorry to hear that you are having issues with your WF1000XM5 after warranty expires. This is not the experience nor the news we want to hear from our customers. Please allow us to help. We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WF1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Not all it's cracked up to be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big for my ears, and you have to purchase an app separately to make them sound better. Took them back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nanduah, We're sad to hear about your experience with the Sony WF1000XM5 Wireless earbuds. The earbuds come with ear tips in various sizes so you can fit them perfectly in your ears. In addition, the Headphones Connect App is available for download in the Google Play Store app/App Store and it's free. We hope you'd still consider our products in your future purchases. Thanks and regards, -Craig
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When talk to people they say i sound far and now the right one is giving me problems it charges then the charge runs out like 20min
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddier,
We are really sorry if you're experiencing an issue with the microphone and battery life of your WF-1000XM5. This is certainly not the news we'd like to hear from you. We would like to help you isolate the problem. For the microphone/call quality issue, please follow our suggested troubleshooting steps on this article to isolate the problem:
https://www.sony.com/electronics/support/articles/00298371
As for the battery life/available operating time of the right unit, please refer to the steps on this Help Guide link and see if it resolves the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
If the issue persists, please reset and initialize your headphones to refresh the content:
https://www.sony.com/electronics/support/articles/00298373
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Blew Up while charging
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were great until I had them charging and one of them BLEW UP!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SarahG,
Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange your product to be evaluated.
Thanks for choosing Sony.
-Eliab
too big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Items were too big an clumsy for my ears and finally ended returning them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgejM,
We are really sorry to hear that our WF-1000XM5 didn't fit you well and that it had to be returned. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
We value your input, and we are so sorry for the inconvenience. We hope that you'll consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
Always dead.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my second pair of these because I though there was something wrong with my original pair. The earbuds are always dead after being taken out of the case and the case will be fully charged, looked online and it seems like it's a common issue with these. I'll be returning then for a different brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joey,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. It is unfortunate to know that you are experiencing an issue with your WF-1000XM5, and that it had to be replaced. This is certainly not the experience we wanted you to have. If you still have your second pair and you're having the same problem, please try performing our suggested troubleshooting steps on these links to isolate the issue:
https://www.sony.com/electronics/support/articles/00298366
https://www.sony.com/electronics/support/articles/00298367
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support