Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Fit, Sound quality
Keeps getting better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have use the last 2 models and hard to believe they keep getting better. Fit, sound, noise cancellation all improved. Battery life still great after steady use for months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bxboy, We're really happy you've made an excellent choice for an upgrade with your WF-1000XM5! And good to know you've seen the overall improvements of these earbuds headphones, especially the exceptional sound quality, fit, noise cancellation, and excellent battery life over your previous model. Thank you for trusting Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Okay option..
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for awhile, they sound good compared to other buds only down side I'd say is the bulkiness of them also they started to give me problems connecting properly I should say they do connect but I hear nothing come out of them at first I thought it could be my phone (pixel 7 pro) but I recently changed to a Samsung s22 and it has the same issue at times where I have to place it in the case for them to work (sometimes it takes several times) don't know if it was caused my an update I know they didn't use to have that problem at first. I'd say they're a good option if you plan to use them for awhile then just upgrade to the newer ones (that's what I did upgraded from the xm4s)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Grimmzh, Thank you for the feedback on your experience with your WF1000XM5. While we're glad you like the great sound quality, we regret to hear about the connectivity issues you've experienced with these earbuds. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you were able to connect them to your phone, but there is no sound coming out of the earbuds, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the bulkiness and will be sure to forward this feedback to the appropriate department.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Battery life, Sound quality
Awesome headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used them for almost a year. They have been great with good battery life and sound. I got tired of my kids iPad devices connecting to my apple headphones. This do not have that problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamieS,
Thank you for choosing Sony!
We're delighted to learn that you have been enjoying our WF1000XM5 earbuds for nearly a year and that you're pleased with their battery life and sound quality. It’s wonderful to hear that our headphones have successfully addressed the connectivity issues you faced with your kids' devices. Thank you for your support, and we hope you continue to enjoy using them!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great battery and sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using the right settings, these earbuds last approximately 9 hours on a full charge. Sound quality is as expected from a high-end Sony earbuds. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the WF-1000XM5, MJJ1! We’re delighted to hear that you’re enjoying their long battery life and high-quality sound. Achieving up to 9 hours of listening time with the right settings truly helps maximize convenience for all-day use.
We also appreciate your recommendation and want to highlight that, in addition to impressive battery performance and premium audio quality, the WF-1000XM5 offers other standout features: industry-leading noise cancellation, adaptive sound control, seamless Bluetooth connectivity, and a lightweight, ergonomic design for added comfort. Staying up to date with the latest firmware can further enhance your listening experience and ensure the best performance with your favorite music apps.
Thank you again for choosing Sony! Your feedback motivates us to keep delivering products that exceed expectations.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Bass, Battery life, Sound quality
Samsung buds & sony wf-1000xm5 comparison.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to buds pro 2 both sound great but buds go little loud and the sony wf-1000xm5 have great base at low volume and seem to last longer then my bud pros but im looking to compare them to the apple pro earbuds and Google earbuds when ever i get the chance to get them but the sony wf-1000xm5 are alright if you have the cash for them but the Samsung buds are over all best on price and im always worried i will losee them so i keep my earbuds pro with me at work and sony ones at home or in my car
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
Thanks for commenting. We are happy to learn about your satisfaction with the amazing bass sound and quality of your WF-1000XM5 compared to your another headphones. We greatly appreciate your feedback with the price of these headphones. If there's anything we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Music Enjoyers dream earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've logged over 2000 hours using various Sony headphones, including the XM4 Earbuds (WF) and Headphones (WH). To date, I've encountered zero major issues, making me a devoted Sony audio user. Without hesitation, I wholeheartedly recommend the Sony WF-1000XM5 earbuds to anyone who appreciates top-notch sound quality and best-in-class noise canceling. These earbuds have become my daily companions at work, providing an immersive audio experience that elevates my day. The batteries consistently last throughout my work hours, from 7:30 to 3:30, and often beyond if I take them out for lunch. The seamless integration of exceptional sound quality and reliable noise canceling makes the WF-1000XM5 a standout choice in the audio landscape. If you're seeking earbuds that deliver on both fronts, Sony's WF-1000XM5 is a stellar and worthwhile investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garrett,
Thanks for commenting! We truly appreciate your great feedback with your WF-1000XM4 & WH-1000XM4. Also, we are very happy to know about your satisfaction with the amazing sound quality, long-lasting battery life, exceptional noise canceling feature, and superb performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for trusting Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise camcelling works well, the battery is pretty solid, and it has a few other neat features that make it convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanM!
We are really happy to hear that you’re enjoying the noise cancelling and solid battery life on your WF-1000XM5 earbuds.
These earbuds are also super easy to use and you can quickly switch between devices or control your music with just a tap. Thanks for letting us know, they were made to make everyday listening simple and enjoyable!
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:ComfortCons mentioned:Touch controls
They’re ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although they are highly advanced when it comes to sound technology, smart technology for detecting whether you need ambient sound on or off, they don’t really give you much options for mapping out touch preferences. It’s frustrating when I mostly use my right headphone, but the controls that I use the most are on the left or vice versa. On the plus side, definitely much more comfortable than the Beats earbuds I owned. The foam-like texture of yhe earbud cover took me off guard and I’m curious about needing to purchase future replacements should the foam be mishandled by accident. It’s quite sensitive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SuraSauce,
Thanks for sharing your honest review. We're happy that you like most of the features of your WF-1000XM5 earbud headphones. We have also noted your feedback about remapping the touch control configurations, particularly with the touch sensors on the left beyond the default options.
Be sure to review this help guide link resource, as it tells you some available operations to perform on the left and right headset units: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html
You can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. For example, you can change the music playback function which is assigned to the touch sensor on the right headset unit at the time of purchase to the touch sensor on the left headset unit. Quick Access can also be used on the headset unit with the touch sensor that has the noise canceling function and Ambient Sound Mode switching function assigned. In the factory settings, this function is assigned to the left unit.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
- Pros mentioned:Battery life, Fit, Sound quality
Perfect upgrade to the XM3s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are smaller, have more battery life, and sound better than their previous models. The sleek grey color is a great look too. I've never had a problem with them feeling loose or about to fall out and the app has plenty of customization options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, nice! We're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Best Quality for your Money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Quick and easy to set up. Compared to the last iteration, the noise cancelling seems to have tighten up a bit. Not by much but enough to notice within an earplug environment. Each bud will last you 8hrs each. Would recommend if you're looking to upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi somchay1851,
You made the right choice upgrading to the Sony WF-1000XM5! We're thrilled that you like the comfort, noise canceling function, and battery life of the headphones. It's also great that you had an easy time setting it up. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best Earbuds I have ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing. From Set Up to continuous wear. Comfort in ear and Sound Quality has surpassed my expectations. Due to sensory issue I look for high quality Noise cancelling and this went above and beyond.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HowardH,
Thank you so much for sharing your experience with the WF1000XM5! We're delighted to hear that the setup, comfort, and sound quality have exceeded your expectations. It's especially rewarding to know that our industry-leading noise cancelling has made such a positive difference for you. Your feedback inspires us to keep delivering the best in audio technology. Thanks for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Solid Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size options were good. Earbuds felt snug . Audio was best I’ve heard so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Timothy! We're delighted to hear that you enjoyed the variety of size options and that the earbuds provided a snug, comfortable fit. The WF-1000XM5 is designed with multiple ear tip sizes to help users achieve the best possible comfort and audio experience, so it's wonderful to know this worked well for you. We're especially glad you found the audio quality to be outstanding—it means a lot to us that it’s the best you’ve heard so far! Enjoy your listening experience, and thank you for choosing Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Fit, Sound quality
Poor design, fit, and battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this purchase, but the earbuds failed in multiple areas, so they were returned. I currently own wired Bose noise cancelling earbuds and wife has Apple Air Pods 2, so I have good reference points. Positives: Good, not great ANC, but this could be due to fit. From a few technical reviews, Apple Air Pods 2 (10 dB ANC reduction), Sony & Bose QC II (~ 30 dB ANC reduction) at 1000 Hz and below (e.g., airplane engine drone). Bad: (1) The main body of the earbud is mounted above the ear canal (see the stock pictures) without support below the ear canal. Talking or chewing causes the earbuds to loosen, sometimes fall out, and affects ANC quality. (2) I have been professionally fitted for earplugs and know the size of my ear canals. Most earbuds fit out of the box (average size). I had to use the super small (SS) plugs to get a reasonable fit without being uncomfortable and ear canal hurting after 15 minutes. (3) Fully charged the battery lasted 4 hours and 22 minutes on a cross country flight with ANC turned on. The literature says 6 hours max (ANC) and 7 hours (w/o ANC). (4) I have Apple products. Sony uses USB-C but does not provide the charging cable. I purchased Bose QC II earbuds for the flight home, A huge improvement compared to the new Sony earbuds. Bose's ANC was slightly better, they stayed in place even while eating, were comfortable, and lasted 5 hours 45 minutes (ANC on) before receiving a low battery alert. Bose's technical specification is a 6 hour battery life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinR, Thanks for sharing your experience with the new Sony XM5 Wireless earbuds. We're sad to hear that you are not satisfied with the new model, which made you return it. We understand that finding the perfect size earbuds can vary from person to person. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size and will be sure to forward this feedback to the appropriate department. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Again, we appreciate all your inputs and these will surely help in future productions. Thanks and regards, -Craig
- Pros mentioned:Bass, Comfort, Sound quality
Great sound!!! Mics could use a software update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have amazing sound quality with deep bass I love these! On my calls, some people say I sound muffled, but I can hear them clearly. Nonetheless, I love them and they are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CreoleQueen, we're glad you love the sound quality of our product. We're sorry to hear that you have an issue with phone calls of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=call
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfortable feel. Would recommend anyone to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello k1dz03,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the great sound quality and comfortable feel of the WF1000XM5 earbuds. Your recommendation means a lot to us, and knowing our earbuds have made such a positive impression truly motivates our team. Thank you for sharing your experience and for your trust in our products.
Best regards,
-Fred
- Pros mentioned:Battery life
Overpriced but decent performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have some issues actually powering off, or turning on when removed from the case. The battery life is okay, having extra charge in the case is nice. Shame the app to manage them is mediocre.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DakotaD,
Thank you for considering Sony products.
We truly appreciate your insights regarding the WF-1000XM5 earbuds and sincerely apologize for the inconvenience you’ve experienced with the earbuds not powering off or turning on properly when removed from the case. We appreciate your comments about the app and will share them with our team as we work to improve our products.
To help resolve these issues, we recommend trying the following steps:
1. Resetting the headset: This can often fix power-related problems. You can find detailed instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
2. Initializing the headset to restore factory settings: This will reset the earbuds to their original settings and may improve performance. Instructions are available here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great earphones with minor issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best earphones I have ever had, I will say it is only worth it if the AirPods Pro are not on sale, definitely worth the extra 50$ if you can afford it. One gripe I have is the ear pieces were quite painful, and they ripped after just two weeks, but there are great replacements on Amazon pretty cheap. It will take some time to get used to if you are used to only silicone tips. The sound quality on these is absolutely insane. They have what feels like a very large soundstage, and a 5 point equalizer to make the sound profile you desire. The bass can get very heavy if you set them up for that, and the highs can get very high. These look nice, have good battery life, a decent app, and insane sound quality. Big bonus, they can be connected to two audio sources at one time, that paired with good ambient audio creates a great earphone for office use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, thanks for choosing and purchasing our product. We're glad you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with your Sony unit. Please check this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html?search=hurt
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Really liked these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for Christmas I really liked the sound quality and equalizer I’d say these sounded better than my AirPod pros. The battery life on both the buds and case are amazing they would last me up to 3 days before I would get a low case charge notification. The Sony headphone app was pretty good over all little confusing at first but easy to manage once I learned how to use it. Only downside i had was the constant need to have to readjust and push them back in for a good seal especially during working out, with pressure they push out pretty easy compared to my AirPod pros. Overall I would still recommend these to anyone any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR, we're glad you are enjoying your new earbuds! We understand your concern regarding the fit of your Sony unit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Fit, Sound quality
Only alternative to Apple
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy Sony and Apple products for good reason. These sound amazing and are so small, I’m truly amazed how well they fit in my ear with no problems. Clear sound with booming bass and great, unique ear tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AHW313, Thank you for the wonderful review! We're very happy to hear that you're enjoying the amazing sound, compact size, great fit, audio clarity, and powerful bass of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Sony usually wins in this department
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had previously owned the Link buds S those were great, noise cancellation was perfect, they were comfortable but they grew legs ditching me high & dry. So i got myself some of these and im happy. They are clear with balanced sound and bass. Noise cancellation is great. The earbuds tips are a type of foam so they seal the sound out. Battery life is great. Sony has always been superior in the audio department.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi musicFan, great! We're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl