Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Light, beautiful sound, what's there not to love!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was amazed by the sound I was getting from these. Though it is technically the next generation beyond the XM4's, it is nearly on par with my headset XM4 that I have used tirelessly. kind of sound compacted to this size is no short of incredible. The noise-cancelling is incredibly capable as well. I of course can't agree that it's the absolute best, but this can't be beat for this price. I only feel like there's much more room in terms of functionality with the touch controls, but most of the takeaways have been incredibly positive for me. They almost feel like I'm wearing nothing at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Echoid, we're glad you are enjoying your new headphones! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony wf1000xm5 get powerful bass!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have amazing bass when you equalize them in the Sound Connect app, way ahead of the AirPods Pro 2 in that aspect. The ANC is excellent, but the ambient mode (transparency) leaves me wanting more since it doesn’t feel as natural as the AirPods Pro 2. Something important to mention is that sometimes they come out of your ear — they can slip out slightly during use due to the natural moisture and oils in the ear — so they’re not always fully inside your ear, and if you try to adjust them, you might end up tapping the touch sensor, which can make you skip the song or pause it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miguel,
Thank you for your incredibly detailed and thoughtful five-star review of the WF1000XM5 earbuds! We truly appreciate you taking the time to share your experience, especially with such specific comparisons. We're delighted to hear that you're enjoying the amazing bass and that the equalizer in the Sony | Sound Connect app has allowed you to fine-tune the sound to your preference. It's also great to know that you find the Active Noise Cancellation to be excellent.
Your feedback on the ambient mode is very valuable to us, as we are always working to improve the user experience. We also appreciate you highlighting the nuances of fit and the touch sensor sensitivity
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Sound quality
Good but not great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are pretty good, but i ended up returning them and i will explain why: I got both these and the Bose - QuietComfort Ultra, and as a BB total member, had some time to make the decision between the two. Went on 4 flights and compared overall performance between the two options, and the Sony fell a bit short on some key features for me: 1. Active Noise Cancellation: The Bose are way better in the ANC feature, especially in a flight, but even overall in a noisy environment, with high volume conversations in the background, The Sony were good, but in my opinion not even remotely close to the Bose. 2. Comfort in the ear: the Sony hve this foam like material that expands in the ear, which on the positive adds some more blocked noise cancellation, but on the negative after a while you start feeling in in your ear. 3. Sound wuality: I think the Bose are a better sound overall, both on phone calls and on music. Watched several TV shows and a Movie with both, and the sound coming from the Bose was more crisp and rich but the sound from the Sony was more bass and deep, so i guess it's a matter of individual preference. 4. App: having both apps, i can definitely say they both suck, but the Bose app sucks a bit less. I had some connectivity issues with the Sony on both my Samsung S24 Ultra and my Lenovo Laptop - maybe it was a local problem with the pair i had, but the BT kept disconnecting from the earbuds perspective once every couple of hours. The only definitive advantage i found with the Sony earbuds was the microphone. the mic on the Sony is way better when having a phone call when compared to the Bose. the Bose have this echo resonance in the background but the Sony sounds good and clean. Verified with several calls to people and getting their feedback on how they heard the conversation from their perspective. Overall, these are great, but for my individual needs the Bose were just a bit better (higher need for flights ANC).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abasov,
Thank you for telling us about your experience with your WF-1000XM5s and we're sorry to learn it didn't meet your expectations. Your feedback is extremely important to us and is very much appreciated. The earbud headphones use left and right simultaneous Bluetooth transmission method. This means the Bluetooth connection stability is improved compared to more conventional headphones. However, intermittent audio, or no audio may occur under the following situations:
• In a location where the Wi-Fi signal is inconsistent, such as on a train, an airport, or rail station
• When using in an environment with a congested Wi-Fi signal, near to other wireless audio devices using Wi-Fi, microwaves, phones.
For this, set the Sound quality mode to Priority on stable connection. You can adjust the volume of the headphones and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance.
To make the most of the noise canceling function, we recommend to make sure that headphones are worn properly and also turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
- Pros mentioned:Bass, Sound quality
Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a bit of an audiophile, so searching for the perfect earbuds was difficult. There are lots of options for higher-end earbuds. After watching and reading many reviews, I decided to get these. I had a pair of WF1000-XM3 for a few years and I had no complaints. I’m very happy with these WF1000-XM5 earbuds. The memory foam tips are really nice, and seal to your ear nicely without being uncomfortable. The earbuds are not bulky. The sound quality is nearly perfect for wireless earbuds. They have great, clean bass, smooth midrange, and crisp highs. The EQ is highly adjustable to tune to your liking. I would highly recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeambaS,
Perfect! We're thrilled that you like the design, fit, comfort, sound quality, and equalizer function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Incredible Headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Bose and Sony noise canceling headphones in the past. I must say that Sony's this specific headphone is slightly above in terms of noise canceling, sound quality (balanced bass/clear voice) and battery life. Its almost an year now I have been using these, amazing quality. Spatial audio features can be improved but worth the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandeep,
Thank you for the purchase! We're happy to hear that you like the sound quality and noise canceling of the Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Price
The pickup is remarkable.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The requirement for new earbuds arose due to the unfortunate misplacement of my Galaxy Buds 2 Pro by my children. The audio quality of these earbuds is exceptional for their form factor, and the noise cancellation feature is remarkably effective. Considering their overall performance, they represent a sound investment. While a lower price point of $50 would have been preferable, one must be realistic about their options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drego89, we're glad you are enjoying your new earbuds. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds! I think the foam tips are great and noise cancelation is great. Always been a fan of sony products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YessicaM,
Thank you for choosing Sony!
We're thrilled to hear that you love your WF-1000XM5 earbuds. The foam tips are indeed designed to provide both great comfort and an excellent fit to enhance the noise-cancellation experience. Your ongoing support for Sony products is greatly appreciated. Thank you for being a valued Sony customer.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Glad I kept my WF1000XM4s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any enthusiasm I had for these is pretty much gone, and very happy I didn’t sell off my WF1000XM4s. They sound excellent, they pair up right well with the iPhone; beyond that, the little annoyances start to add up. First, the fit. If you have larger ears, you’re going to experience a lot more outside noise than usual. Some odd reason, the fit isn’t as tight as the previous model. Switching to a larger tip makes it uncomfortable for me and then you have this issue where it doesn’t fit in the case perfectly. Hopefully a third party like Comply or SpinFit will update their catalog to maybe remedy this. Two, random dropouts during playback. Sometimes it’ll be the right bud, or both. This may or may not be linked to the “unknown accessory” tab that randomly pops up on my phone screen. This has never happened on the previous model or any of my other wireless ANC buds. It’s quite annoying. New tips, maybe a firmware update will correct these annoyances ? I haven’t used these for phone calls. As expected the battery life is excellent in both the buds, and case. In the right setting, music detail , experience are excellent.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Amazing earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality and lots of options. The sound cancelling is amazing for a plane ride or commuting. The app is also easy to use, as is connecting to new devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickW,
We are excited to hear that you are enjoying the awesome sound quality and the many options of your WF-1000XM5 earbuds! It is fantastic to know that the noise canceling is amazing for commuting and plane rides.
Thank you so much for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Amazing but could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and has good noise cancellation but the transparency could be better but apart from that they are one of the best earbuds you can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi punch!
Thank you for your feedback regarding the WF-1000XM5 earbuds. We are delighted to hear that you find the sound quality amazing and appreciate the noise cancellation feature. We also appreciate your thoughts on the transparency aspect, as it helps us to continuously improve our products.
The WF-1000XM5 earbuds feature adaptive sound control and a long battery life, ensuring a fantastic listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Much improvement than its predecessor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller, lighter and superb quality sounds. What else you ask for? I guess its on par or even yet higher than ap2
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyrAp,
You made the right choice with the Sony WF1000XM5! We're thrilled that you like the size, weight, and sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit
Well Done...Just a little overhyped.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has come out swinging again. They basically have made almost all my complaints about the Xm4's disappear. Just by this alone they deserve 5 stars. The smaller design, smaller case is easily a win. But of course they sprinkled some gimmicks on top of it that make this earphone stand out a little amongst the pack. But of course they aren't perfect. Their phone quality is worst than their S lineup and I'm sorry I still don't believe they have better n/c than Bose. But their overall feature to sound ratio is what is the bottom line.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Methos, Thanks for sharing your thoughts on the new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Fit, Sound quality
Great for being outside and exercising.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high value ear buds that sound great and are packed with a lot of features. I really like how the noise cancelling and ambient sound automatically adjust based on your activity and environment. I also appreciate that it came with different sized ear inserts that can be measured via the app to find the perfect fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your awesome feedback, Iceman!
We are truly delighted to hear your satisfaction with the amazing noise canceling & ambient sound mode features, supplied Noise Isolation Earbud Tips, and exceptional sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Solid earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 earbuds have great sound quality and are comfortable to wear for longer periods of time. The Speak-to-Chat feature is awesome in settings where you need to be able to talk to others without a distraction. Overall a great experience thus far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
Thank you for your positive feedback! We're delighted to hear your enjoyable listening experience with the superb sound quality, comfortable fit, and speak to chat feature of your WF1000XM5 noise cancelling earbuds. We are committed in providing our customers the best experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Great switch from AirPods.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Talk about about a learning curve moving from AirPods to Sony but I'm kinda glad they did. The noise cancellation is much better allowing for the volume to not need to be so high. Also, speaking on the phone is slightly better. Battery life is also much better!!! With updates they are also working very similar to AirPods anyone when connected to iPhone. Slightly more secure in the ear too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelEricS, You've made an excellent choice! We're delighted to hear you're enjoying the exceptional noise cancellation, great phone call quality, long battery life, stable and comfortable fit, and overall performance of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort
New headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the headphones on March 2025. They are easy to pair, and use. I wear them hours with out irritating my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PabloG,
We're so glad to hear that. Thank you so much for your 5-star review of your Sony WF1000XM5 earbuds. It's fantastic to know they were easy to pair and use, and that you can wear them for hours without any ear discomfort—long-lasting comfort really makes all the difference.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Battery life, Sound quality
Fantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and battery last longer than usual EarPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing such a positive review, Kolawole! We're thrilled to hear that you are enjoying the WH-1000XM5 headphones and finding their sound quality and connection satisfactory. Your feedback is important to us, and we're glad to see that you are recommending this product. If you have any further questions or need assistance, please feel free to reach out.
Thank you for choosing us!
Gus
- Pros mentioned:Sound quality
Best Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best sounding earbuds I’ve ever heard as what I expected from Sony . They have a really nice high definition sound quality making them sound more like loud speakers!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi klmx, thank you so much for the amazing feedback! We're really happy to hear that the Sony - WF1000XM5 are the best-sounding earbuds you've ever heard, that's exactly the kind of experience we aim to deliver! Sony's commitment to high-resolution audio really shines through in this model, and we're glad you noticed how full and rich the sound is—almost like having a set of high-quality loudspeakers in your ears. Thanks again for choosing Sony! Best regards, -Dominick
- Pros mentioned:Battery life, Sound quality
SONY!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is everything you want. Sound quality is the best. Comfortable in the ear. Battery life is great. I'm very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregorioL, Awesome! We're very happy to hear that you're satisfied with the excellent sound quality, comfortable fit, and great battery life of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Amaizing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tight grip to my ears without hurting, which provides amazing sound. Its connectivity to different electronics makes life a breeze. Enjoy sound quality at its best. I truly felt in love with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vsalsa, we're glad you love your new earbuds! Thanks for choosing Sony! ~Earl
