Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality, awessome noise canceling. Love to swith easily between noise canceling and ambient sounds. Comfortable, stay in place, long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FatherOfTwins, we're glad you love the sound quality, noise canceling feature, comfort and battery of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use, great sound and acoustics, comfortable fit. I love them. I previously had the series 4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EarlS,
Thanks for the awesome feedback! We're pleased to hear you're loving your WF-1000XM5 earbuds, especially the ease of use, great sound, acoustics, and comfortable fit. It's fantastic to know they're a hit, especially as an upgrade from the XM4s!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Fit, Sound quality
Great Earbuds!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound, Battery is amazing, looks okay, odd shape, feels slightly odd, stays in your ear like a champ, no real issues, worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelH,
That's great! We're glad to hear that you like the sound quality, battery life and price point of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Great when I had them... already lost them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product when I had them for the few weeks before I misplaced them in the case. There is no way to activate them on "find my device" if they are in the case and not connected to your phone. That is something that I will have to have next time I purchase earbuds. I have the older version xm3s that I can still use and sound quality is very similar. The battery is the reason I upgraded which is very good in this product, but without a find my device ability, I would hesitate to buy them again. The case is so small, almost half the size of my XM3 case and misplacing the case is much easier. I know it sounds crazy, but now that I have lost them, I will not buy another set unless it has an ability for the case to be found.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dori,
That's truly frustrating to hear about misplacing your Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds, especially when you were enjoying their performance so much. We understand how important a "find my device" feature is, particularly for the case when earbuds are stored within it, and we appreciate you highlighting this as a critical consideration for your next purchase.
We're glad to hear you found the sound quality excellent and the battery life a significant upgrade. Your feedback about the smaller case and the need for a comprehensive tracking solution, even when not connected to a phone, is incredibly valuable and has been shared with our product development team. We're always looking for ways to enhance user experience and peace of mind.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Sound superior; earbud tips inferior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds - switched from Bose Quiet Comfort and these definitely have better sound quality and noise cancelling. My only issue is the earbud tips - I have had to purchase alternate tips to get some that fit and stay in my ears. The sound quality is excellent and worth the extra effort but the earbud tips cost them a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TK45,
Thanks for sharing your experience with the MX5 headphones! It brings us great satisfaction to hear you're enjoying the great sound quality and noise cancelling.
We appreciate your feedback on the ear tips and will pass it along to the team. We hope you have amazing moments with them.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Sound quality
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lived up to its description. The sound is great and they seem to last centrally long time. I would definitely purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, JoeS! We're delighted to hear that the WF-1000XM5 lived up to your expectations and that you're enjoying the great sound quality and durability. Knowing that you would consider purchasing them again truly means a lot to us. If you ever have any questions or need support, we're here to help. Enjoy your listening experience and thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Fit
No regrets on the switch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're basically the WF-1000XM4 just better. Regular sound isolation is to the point i have to remove them to talk. The fit is perfect, i use them as sleep buds when i visit home so my dogs don't disturb me. No pain from them being in at night and none from lung ease tone as well. I use them as headphones for my job and the xm5's don't give me the pain that the previous ones did. I love and hate how small the case if only because i lose things and constantly forget i have them in my pocket. So far, these are the best headphones I've ever had. Can even stand a nice rainstorm as well if you're caught in one without an umbrella.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mldz,
You made the right choice upgrading to the WF-1000XM5! We're thrilled that you are enjoying the noise canceling function, fit, comfort, water resistance function, and supplied case of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
The best pair of wireless earbuds yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. So light (xm4 would hurt my ears if worn too long). The battery life is great. Quick charge time is so fast. My XM4s didn't hold a charge anymore. I'm so happy I could replace them with these. Best wireless earbuds yet. I turned off the chat feature because every time I would sing or cough it would trigger the ambient sounds and pause my music. Very sensitive, but it's a great feature. I use it when I travel (and not sick). Get yourself a pair today. I was patient and waited for a sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Invisibleman21, we're glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Just about perfect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no doubt the Sonys sound great, and fit very comfortably in my ears. The noise cancellation is good, but cannot compare to my Apple AirPods Max over the ear headphones, but I think that is just the nature of the way each of them works. My only negative with these Sonys is that mine are sometimes slow to pair with my iPad Pro and Dell Laptop. But they do eventually get there, and when they finally pair, I find them very enjoyable to listen to and firmly stable in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudgeTony, Thank you for the feedback on your experience with your WF1000XM5. We're very pleased to hear you like the great sound quality, comfortable and fit, and excellent noise cancellation of your new Sony WF1000XM5. We're sorry to hear about the slow pairing with your iPad and Dell laptop. Please make sure that the firmware version is up-to-date via the Sony Headphones Connect app to ensure optimal performance. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost an AirPod and was done buying more. I watched a hundred Youtube reviews and bought these. I figured if they sucked like the Sennheisers I bought, I would return them and try the Samsung Buds Pro 2's and if all else failed, go back to AirPods. Welp, these are FIRE. They hit the highs, the mids, the lows. The ANC works. They look cool in the ear. The ONLY con I have is that the tracking on these when you have an iPhone SUCKS. You can't find them. I ended up putting them in a little pouch with an Airtag and now they are perfect... Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberR,
Fabulous! You've made a great choice! We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Fit, Sound quality
Great Earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit,sound, excellent battery life, and features are great not confusing. Will be buying a pair fory daughter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondD,
Awesome! We're thrilled that you like the fit, sound quality, battery life, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth the purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the review and doing some research , I was waiting for a price drop when I was offered an irresistible offer on Amazon for $229. Seeking a price match, I contacted Best Buy's customer service via chat. The customer service was gracious and pleasant and promptly validated my claim and offered me the product at the same price. After picking up my product and opening to use it, I was horrified to see a used Sony wf-1000xm4 earbuds (along with earwax) in the case. This was a first for me, and understandably, I felt nervous. However, I promptly returned to the store and explained the situation to customer care, who agreed to resolve the matter without any hesitation. I received a replacement product, no questions asked. Having now used the product, I can confidently say that it is worth the price. If you're a music enthusiast, you're in for a treat because the sound quality of these earphones is exceptional. You can hear instruments in a song which you neve heard before! While I would have given a five-star rating, the misadventure and anxiety caused by this purchase deducts a star. Nonetheless, the excellent customer service and the quality of the product ultimately make it a worthwhile investment. I would highly recommend that you open and check the product to save yourself some hassle of running to the store, unless you thrive you anxiety.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louis, thanks for choosing and purchasing our product. We're sorry to hear about your experience. Enjoy your new earbuds. Cheers! ~Earl
- Pros mentioned:Fit, Sound quality
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, crisp sound. Fits tightly in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeC,
Thank you for the 5-star review! We're so happy to hear that you're enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds. The crisp sound you're experiencing is thanks to a key feature of these earbuds: the Dynamic Driver X. This specially designed driver unit provides a wide frequency response and is engineered for low distortion, ensuring your music sounds as clear and detailed as the artist intended.
Thanks for choosing Sony, have a fantastic day!
DiegoV
- Pros mentioned:Battery life, Sound quality
Great earphones but try before buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life however fit is not perfect. I use at gym and always falling off while running. I tried all sizes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HusnuK,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and battery life of the headphones. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing both earbuds properly. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot. If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset. Adjust the fit of the headset units to your ears. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear. After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal. Check if there is a gap between the earbud tip and your ear canal because the earbud tip is not inserted all the way into your ear or the earbud tip is the wrong size.
You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and does not feel uncomfortable or itchy, very good quality and speakers . Battery lasts all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GermanG, Great! We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent earbuds, though pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5 earbuds are pricey - even at the sale price - but sound fantastic. Both bass and treble come through more clearly than on my Samsung Buds and voices are even more clear. They also pair very easily with my other devices and can connect to 2 devices at the same time. On the whole, I am very satisfied with them, though they were a bit expensive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sujay,
Thanks for your review of the WF-1000XM5 earbuds. We're so glad to hear that you find the sound quality fantastic and that the bass, treble, and voices all come through more clearly than with your previous earbuds.
We also appreciate your comments on the seamless pairing and the convenience of multipoint connectivity, which allows you to connect to two devices at once. We understand that these earbuds are an investment, and we are committed to providing a premium experience that justifies the cost through exceptional sound and features.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Good, but some rough patches.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5s? Yeah, they sound fantastic, like a solid punch to the face with sound. ANC is on point, blocks out the world like it’s not even there. But, uh, they’re not exactly comfy. Like, you’re aware you’re wearin’ 'em, you know? The smart ambience thing? It’s useless. Speech recognition for auto-adjusting ANC? Might as well be a brick for all the good it does. And don’t get me started on the charging. Right earbud just won’t charge after a while, and the case? It’s a freakin’ nightmare—don’t always charge when you drop ‘em in. They’re great for sound and ANC, but everything else? Not so much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tastey,
We're delighted to hear that you appreciate the sound quality and noise cancellation of your WF-1000XM5 earbuds. However, we're sorry to learn that you're encountering charging issues and that some features aren't functioning as expected. Your feedback is extremely important to us and is very much appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears.
We have a recommended way of wearing these earbud headphones to reduce discomfort. Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
For the Speak-to-Chat function, you can use the “Sony Sound Connect app" (formerly Sony Headphones Connect app) to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. The Speak-to-Chat mode activates when the WF-1000XM5 detects the speech of the person wearing the them, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
If the earbuds do not charge, please visit this link to help resolve the issue: https://www.sony.com/electronics/support/articles/00298367?utm_source=glean
Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You may also send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable & Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable, connecting devices is very easy every time. Holds a great charge and sound is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cableguy,
That's perfect! We ar truly happy that you are pleased with the sound quality, comfortable design and how easily our WF1000XM5 to connect to your devices. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Sony WF1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I boight these Sony WF1000XM5 True wireless noise cancelling earbuds - black because of the great reviews they had. These are an expensive set of earbuds but figured you get what you paiy for and the reviews bosted great quality. As the reviews state, you do need to figure out which earpads fit the best. For me, the ones attached were too big for my ears, but it does come with 3 other pads for easy adjustments. This device paired easily with my Android Samsung S20 phone, and as well as my Lenovo Carbon X1 and my Dell laptop. The noise reduction could be a little better, however, still playing with the fit in my ear, and that can contribute to that. The battery does last a long time. I was able to take 4 train trips, 3 hours long each, and taking phone calls and MS Teams meeting, and had not charged the set for a week and a half before plugging them in. As for the soind quality, I am on the fence. The sound works best when listening to NetFlix movies, and when listening to music on Spotify, the sound doesnt appear as good, but could be the playlists I have choosen. Telephone calls are clear and the person on the end staes they can hear me loud and clear ( except for spotty reception areas. Would I buy these again, yes,!! I have only had them maybe 3 weeks, and clearly need to read the manual to figure out all the functions this device can offer.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Amazing pure SONY audio performance via LDAC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing always, but especially with LDAC with a hi quality audio source. The transparency, noise cancellation, long wear comfort both exercising and sedentary, and even the sound stage are not as good to me as my airpod pro 2 gen earbuds. But, OMG these are for the music and WOW do they ever deliver! I have SONY IEMs and headphones and these deliver a PURE ROBUST MUSIC experience with a decent DAC and LDAC transmitter. They are very good via AAC and SBC, but once you hear what they can be it is really hard to settle for what lower quality BT forces them to be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erin, Perfect! We're thrilled to hear you like the LDAC support, ambient sound mode, excellent noise cancellation, comfortable fit, and great sound quality of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam